Rated 5.0 out of 5.0 by vettgr66 Great stay
Check in was very efficient - all the paper work was ready and my room was preassigned so he spent very little time on the computer.
Was recognized as Platinum member and received my gift. The room was very nice suite. .
May 14, 2013
Rated 5.0 out of 5.0 by DW20 A Nice Stay
The front desk staff at this hotel was outstanding. Great recognition of priority club status. Service was well above my expectations.
May 6, 2013
Rated 4.0 out of 5.0 by IllinoisJohn Good Customer Service
I stayed here for a night while in the area for a volleyball tournament. While I did not sleep as well as I would have liked, I think that part of that was I was hyped up about our volleyball tournament on the following day. However, the bed was a little low to the ground and not as soft as I would have liked. I had a slightly sore back when I awoke. The room itself was quiet and dark for sleeping.
The customer service I experienced was excellent starting at check-in which was very efficient. They had obviously read the notes I had put on the reservation since the check-in clerk went over each of the points to ensure me they were taken care of ahead of time. I had also requested a quiet room location and was given a room on the top floor at the end of the hall. The really excellent service came on the second day when my volleyball tournament ended earlier than expected and I requested to cancel the second day of my stay even though it was early afternoon. This request was greeted cheerfully and after ensuring that some fo the cleaning staff were still available, I was able to cancel my second day's reservation without paying.
The hotel itself is conveniently 2 miles off of I-275. It is sandwiched between two low budget motels. There are a number of restaturants within walking distance of the hotel and many more within a short drive. In fact if you show your room key at the Spinning Fork restaurant across the (busy# street from the hotel they will give you a percent off discount on your bill.
I had a king bed room which was large enough to have a comfy chair with foot stool for sitting down to read or watch TV. There is a desk in the room, but the outlet on the lamp base on top of the desk is facing forward #not upward) and hence only the simplest of plugs will fit into the outlet. Therefore I had to crawl under the desk to plug in my computer and wireless device.
The room and bathroom were very clean. The lighting in the bathroom was excellent. There was a small refrigerator and microwave in the room.
April 26, 2013
Rated 3.0 out of 5.0 by Emily1234 Room next to the stairs
Our room backed up to the stairs and there were people running up and down throughout the night! So noisy!
April 25, 2013
Rated 5.0 out of 5.0 by RAnn2013 Very accommodating for a large group!
The staff was excellent in accommodating a block of rooms for a wedding held in the area. Our King Suite was very comfortable and clean. The breakfast was nice as well. The 24 hour pool is a nice feature and many of our group used this but it does add some additional noise in hallway, etc.
April 24, 2013
Rated 1.0 out of 5.0 by JayCB Beware - Smoky rooms and hallways, dated everything else
I thought a non-smoking room would mean that the room wouldn't smell like smoke. Boy was I wrong. At this hotel, smoking rooms and non-smoking rooms split up the hallway, so if your non-smoking room is close to the middle of the hallway, where the smoking rooms begin, as mine was, then your room too will smell like smoike. It seeped through our door and ventilation until it was in our room. I called the staff, and they offered to febreze my room. I declined the additional chemical treatment hoping I could open a window for fresh air. Unfortunately the windows do not open. So I called staff again, and they offered to febreze the hallway and bring up an air purifier for the hallway. I never saw the air purifier, but saw him running around the hallway trying to perfume it. Nothing worked. Unfortunately there were no other rooms available, so we were stuck. The next morning when I checked out, the staff asked me how our stay was, and I told them very smoky for a non-smoking room. The staff member acted like they were shocked but didn't offer to discount anything. I just looked at her incredulously - like she had never heard that complaint before?? Come on! Other than a smoky room, the hotel is not in the nicest part of town, sandwiched between a couple value inns where people are standing outside all night smoking. The decor is dated, and the bathroom has an outlet that when you pull out your hairdryer the outlet comes out with it. The next night we chose to stay elsewhere, and although it was 10 minutes farther away, we were sooo glad to be out of here.
April 18, 2013
Rated 5.0 out of 5.0 by BigRollo Great location
This HIE motel is located just outside the I-275 loop but is easily accessible to that highway as well as I-75 and I-71. There are a lot of restaurants nearby, ranging from the famous Cincinnati chili shops to gourmet cuisine.
Because it is off the major highway, it is quiet and relaxing. After a day sitting in meetings, I especially enjoyed relaxing in the workout room and whirlpool tub.
April 10, 2013
Rated 5.0 out of 5.0 by Kevin29 Excellent Hotel
I have been staying at this location monthly for a few years while traveling on business. The staff is very polite and always helpful. The pool, exercise room, free breakfast, and WiFi are great amenities that keep me coming back. The rooms are very clean and affordable. I would definitely recommend this location to anyone traveling in the area.
April 3, 2013