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Rated 4.1 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Hair Dryer I was unable to locate a hair dryer in my room so I called the front desk to see where it would be. Nicole answered the phone and said it should be in a black bag in bathroom wood sink / console thing. I looked and found nothing. And even though it was probably a busy time of the morning at the front desk - Nicole said no problem - I'll get one down to you. And within a few minutes there was a knock at my door and it was Nicole with the hair dryer. I only took the time to do this survey because of the hair dryer - I was running kind of late and that I didn't get the usual - come to the front desk and pick one up - bowled me over! I can't tell you how grateful I was for her to bring it to me. December 5, 2012
Rated 5.0 out of 5.0 by Clean, Modern Facility This location is up-to-date in nearly every way! Room was great, very new computers in business center area and the lobby was attractive. Very nice fitness center but the pool walls/bottom looked dirty. December 3, 2012
Rated 5.0 out of 5.0 by Really cool hotel! This is not your average holiday inn express. It was Hotel Indigo prior to being purchased by HI, and the decor is wonderful. Really wonderful contemporary furnishings that would be found in a much higher end hotel - fancy pedestal sinks, huge stand-up showers with ceramic tile, laminate wood floors in the rooms rather than nasty old carpet, great furniture in the breakfast area. It was clean, the staff was friendly, and really gave the feeling of being in a high caliber hotel. Wish all HIE's were this nice. Will definitely stay in this one again! November 28, 2012
Rated 5.0 out of 5.0 by Very comfortable, quite stay I sincerely enjoyed my four night stay at this Holiday Inn Express. Fitness center was very nice, room was clean and comfy, housekeeping service was great and breakfast area was adorable. The complimentary washers and dryers were a nice surprise. Thank you for a memorable stay! November 24, 2012
Rated 5.0 out of 5.0 by Great staff and Atmosphere This stay was on our wedding night. Upon arrival, I was informed that we had been upgraded to the 2 room suite at no extra charge. The hotel decor was very modern and trendy, we enjoyed the look of the lobby and the room. When returning for the night after our wedding, we were greeted and given a complementary bottle of wine. We were very pleased with the staff and their effort to make our stay pleasant. Breakfast was enjoyable. We were thankful for the 12 noon check-out time. We plan to choose this hotel for a future stay! November 16, 2012
Rated 3.0 out of 5.0 by Comfortable Stay We were in town for some friends' wedding. We were especially excited to swim in the pool. However, upon arrival we learned that the pool was under construction during most of our stay. That was a bit of a bummer. The complimentary breakfast was a nice surprise. It was the standard continental breakfast offerings. The staff was friendly and our room was comfortable. At the price point I can't complain. November 8, 2012
Rated 5.0 out of 5.0 by Loved it! I loved this hotel. Very clean & decor very different from other hotels, but was awesome. Would recommend and would stay there again. October 15, 2012
Rated 2.0 out of 5.0 by Sloppy Service I have stayed at IHG hotels for a number of years & always been satisfied. This was a disappointment. This hotel was run by an inexperienced crew that understood little about guest comfort or amenities. Or necessities. In particular, breakfast was late and undersupplied. For example, coffee was already out when I arrived a few minutes early. No one checked the supply. After brought to the attention of 2 staffers, a fresh pot was finally brought out about 10min later. Brewing one pot at a time? On demand? Ridculous. I have never stayed in an IHG hotel that did not have breakfast out & going BEFORE the stated start time.....this hotel seemed to think that 10min late was just fine. And that once it was put out, if things ran out, they would get to it. Needless to say, it was a little madhouse as guests built up during the delay & then proceeded to get in each others way once food.....and coffee... arrived. The hotel business exists for the guest, not for the employees. IHG management pls note. The manager did offer me a couple thousand priority points as a result of my complaint. I have not checked to see if they have been credited. October 12, 2012
Rated 4.0 out of 5.0 by Quietness The night we were there we were kept awake by people running in the halls and banging on the doors. I recall three specific times when I was awoken by this. October 6, 2012
Rated 2.0 out of 5.0 by Dirty Room / Thin Walls We arrived later in the evening. We first checked in and left immediately to go get dinner at a restaurant nearby. Upon returning to the room we discovered the room was not very clean. There were spots of who knows what on the fake wood floor. There were objects on the floor that we just ignored. It was late, we were tired so we just went to sleep. The next morning in the light of day, we found all sorts of markings on the walls. The bathroom shower floor was nasty the floor around in the entire bathroom was dirty. While drying my hair I bent over to find I do not know what on a shelf under the sink. Neither I or my husband was going to touch it as it looked like a used form of contraception. The night before we could hear the people in the room next to us as if they were in the room with us. They had noisy people in and out and then we were treated to them banging the bed against our adjoining wall. I will not stay at a Hotel Indigo again as I thought they were to be an upscale hotel but this was more like a cheap drive up motel. EWWW! On a lighter note the breakfast offerings were good and we enjoyed that part of our stay, but as I said I travel many nights a year with my job and visiting family and will not stay at an Indigo again. This hotel is located in Northern Indianapolis close to a very upscale area. I was expecting the best and got the worst! August 27, 2012
Rated 5.0 out of 5.0 My stay at the Indigo in Indianapolis I was so pleased with the hotel itself. The ability to take my pet who was traveling with me was the first draw to this location. They have a clean, beautiful property. Was especially impressed with the food that was purchased, and that was made available for breakfast. Beyond properties that I have paid alot more for. thx! August 27, 2012
Rated 5.0 out of 5.0 by Comfortable, Pleasant Experience I enjoyed staying at Indigo immensely. This hotel chain is awesome and I hope they keep building them in more cities! August 25, 2012
Rated 2.0 out of 5.0 by Nice place however noise was to much...poor design Staff and service were first rate. The decor of the interior and rooms were something different in a good way. I really enjoy the hotel until anyone in the hotel makes any noise. You can hear the TV and talking in all rooms around. We were able to hear all other guest walking, talking, TV programs and more. Its not to say that other guest were being loud but the building just allows so much noise to pass through the celling and walls due to poor design. It is a real shame becuase the beds are nice and the rooms look great. My room was very clean and the staff was great. I just felt as if I was living in a school dorm with all the noise around me at all hours of the night. The staff did discount a little for the trouble and if noise does not bother you this is a great place as all other things were great. For me however the noise is a deal killer and I am sorry to say that I doubt I will be back as I was not able to get a good night sleep for any of the nights that I was at the hotel. I really wish things were different as everything else was good but the noise just is too big of a deal to overlook. August 25, 2012
Rated 1.0 out of 5.0 by Comfy beds NOT enough..... We booked two rooms for one night. A quick stop while driving approx. 20 hours over two days. Pros: Great beds, nice lobby with cool art, pretty to look at from the outside...but how long do you really stand outside and look at a hotel? Cons: Dirty bathrooms-the shower, potty and sink all had been used but had not been cleaned since that use. There was hair, fecal matter and wet around potty. There was hair in shower and under sink on the floor. The bathroom door and door frame also had hair and "dirt" (not really sure what it was) on them. Mirror had not been cleaned. Floors in bedroom had "dust bunnies" along with empty wrappers under desk, entry way table and both chairs. It had not been swept or vacuumed since the last guest. Our package came with breakfast. We were told at check-in that breakfast would be served from 7am until 11am. They ran out of food. But the problem was that they lied when we arrived for breakfast at 10:05 am and said "you can have coffee, but we stopped serving breakfast at 10am"...making it our fault. The swimming pool was awful! Way too many chemicals and improper ventilation. Rank smell in the pool room, water tasted salty. Skin started itching and then burning...we hurried back to wash off in a dirty shower. The noise level from the hallway was unacceptable! August 15, 2012
Rated 5.0 out of 5.0 by Great Stop Over Driving from North Carolina to Chicago for our vacation, we wanted to find a hotel en route to rest a little and break up the drive. Knowing that Hotel Indigos are pet friendly, we chose to stop in Fishers, IN for the night. The plan was to maybe explore around Inianapolis a little, but when we got to the property, it was too comfortable to leave. We even had a room service meal, which we rarely do. The room was good sized and the bed was incredibly comfy. Great service, beautiful accommodations, and a good, reasonably priced meal in our room. And as always at an Hotel Indigo, a very inviting atmosphere for our pets. It was a great, if brief stay. We highly recommend. August 1, 2012
Rated 5.0 out of 5.0 by Great atmosphere!!! I totally enjoyed our stay at Hotel Indigo (Fishers, Indiana) My family of (4) four stayed for two nights Upon arrival, I loved the decor and we were greeted with nothing but smiles and allowed a (very) late check-in. Our room was very spacious and the staff was very helpful and timely with any requests. I will definitely be staying again at Hotel Indigo if there is one in the city that I'm visiting July 24, 2012
Rated 3.0 out of 5.0 by Looks Nice but is NOT clean The hotel was very unique. Lots of color and very nice bedding. But we move chair in room to find trash and chip crumbs underneath. Bathroom had many splatters of something on walls. Previous guest wrote their name on mirror "Syd" and it was not cleaned. Shower was nice but had not been cleaned very well. Bed was made and looked nice but after spotting the rest of the unclean areas....made me wonder had the sheets been changed. I prefer a boring room that is clean. July 23, 2012
Rated 2.0 out of 5.0 by This visit was disappointing I usually like this hotel, but on my most recent visit the room additionally assigned was not cleaned completely. The toilet was not clean and the floors were not swept. I appreciated how quickly the staff assigned another room. The floor was a bit dusty near the AC unit but I was satisfied until the morning when I discovered that there was only decaffeinated coffee available in the room. I hope for a better experience next time. July 18, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service ! "different " from other hotel brand , Bravo! Very nice place, different and affordable. Comfortable bed and great service Breakfast .... very good, excellent price too! July 15, 2012
Rated 5.0 out of 5.0 by best hotel on the NW side of Indy This is a great hotel, courteous staff and a great location. My regular hotel was sold out, and this is my new regular place to stay in Indy. July 9, 2012
Rated 5.0 out of 5.0 by Fantastic hotel I have stayed at this location before, and love the facility. I was disappointed to not find the canine greeter. I hope he enjoys his retirement. Staff is extremely courteous, helpful. I will definitely return. June 27, 2012
Rated 5.0 out of 5.0 Perfect! This hotel was clean, modern, and fun. The staff was great and the hotel was close to everything. I will definitely stay here again. June 13, 2012
Rated 4.0 out of 5.0 by Very Refreshing! I love this hotel! The decor made me feel like I was at a beach resort. The hotel dog is so cute and the beds were super comfortable. The board games and books for kids in the lobby were a great touch. Everything was super clean...just the way I like it. Thanks hotel family will be back! (The only thing missing is complimentary breakfast. Hint, hint.) June 9, 2012
Rated 5.0 out of 5.0 by Excellent Room, Service, and Food Beautifully decorated room and public spaces. Service was excellent. Breakfast was delicious. Great place to stay. June 8, 2012
Rated 5.0 out of 5.0 by Great place We were only there for one night but every one treated us like the hotel was home. They were very pet friendly, our puppy had a blast playing with Fifi the doggie ambassador. All and all it was a fantastic stay. June 6, 2012
Rated 5.0 out of 5.0 by The best This was the greatest property. From the amazing guest service person (Tina) who greeted me warmly to the rooms to the service in the bar, everything was wonderful. The dog (Fibi) in the lobby was too cute and so friendly. Tina answered all my questions with patience and a smile. The bartender was friendly with great stories. Rooms were clean - loved the hardwood floors throughout and the Aveda products. Just the best experience at a small hotel in a friendly little town. June 6, 2012
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