Rated 5.0 out of 5.0 by davis777 You gotta meet Jessica
I would like to in addition to the survey make a comment on a particular employee.
Jessica, one of the front desk staff in Fort Lauderdale Airport/Cruise Port is particularly impressive.
I have been in the Hotel/Real Estate proffession for 20 years. Her interpersonal skills are great, pleasant demeanor, kind attitude, willing spirit, are qualities I value. We wish to commend her for making us "feel" welcome.
May 1, 2013
Rated 5.0 out of 5.0 by kb854 convenient to airport and port
This was a one night stay before leaving on a cruise. The courtesy shuttle took us from the airport to the hotel, with shared stops at the Crowne Plaza and Candlewood Suites. Check-in was quick and helpful. Ozzie, at the front desk, got us registered for the transfer to the cruise port at a very reasonable rate ($4 pp), and give us directions for places to eat within walking distance of the hotel. There is a courtesy service that runs to the Crowne Plaza to utilize their restaurant, if desired.
One of our pieces of luggage was damaged by the airline and fortunately there is a shopping center across the street from the hotel with a Beall's Outlet.
Our rooms were located on floor 5, one facing the street and the other facing the back parking. Both rooms were very quiet, all night long. The rooms are typical in layout, comfortable and clean. There was not problem getting an extension on our check-out time.
Breakfast was the usually continental fare offered by Holiday Inn Express. Food supplies were kept filled and tables were cleared quickly.
If we ever travel out of Ft. Lauderdale again we would certainly consider staying at this hotel, and would recommend it to friends.
April 27, 2013
Rated 5.0 out of 5.0 by Marty1228 hotel stay before cruise
I searched until I found a hotel with the location that I wanted.Able to walk to shopping and restaurants. Good value especially being a Priority club member. Wished that we could have enjoyed more of your hotel but it was only a 1 night stay prior to our cruise. Our incoming flight was late so I called the hotel to be sure that our room would be waiting for us...it was! A little bit of a wait for the free hotel shuttle due to many flights arriving at the same time. Very much appreciated the breakfast and the 24 hour "suite shop". The front desk clerk who checked us in was top notch! Please thank him for us. The room was very comfortable and well appointed.Would stay here again and recommend it to others!
April 26, 2013
Rated 3.0 out of 5.0 by Deee2013 Don't plan on sleeping
Stayed to be close to the airport for an early morning flight...shuttle service was great but the A/C unit will keep you up all night! If you shut it off.....you will wake up because you can't breath.
April 18, 2013
Rated 5.0 out of 5.0 by Mongoose Lauderdale
Good location for the meeting I attended. Will consider for upcoming cruise next year. Desk was very helpful on local suggestions and directions. Shuttle was on time and helpful too.
April 16, 2013
Rated 5.0 out of 5.0 by Mrujoint This IS One Express I Recommend!
We were searching and most hotels seemed full. So, I remembered the main resv. # was on my contact list, called them up and they said this location had rooms!!
The price was acceptable, but more importantly, it was close by (next to the Ft Lauderdale airport) and easy to get to.
The desk clerk was super friendly and recommended the German restaurant just down the street and we even had a late, enjoyable dinner!
Nice hotel, great breakfast, very friendly staff. Overall, an excellent value. Thanks so much!!!!
April 15, 2013
Rated 5.0 out of 5.0 by Hyacinth clean, comfortable and convenient
Have stayed here as a group for pre-cruise nights a number of times - we all find it to be a great place to stay. Lovely pool area, well maintained, convenient shopping across the street, close to fast food, a pub style restaurant and a great German restaurant. Shuttle service is efficient both for airport and cruiseport. We plan to stay here again and highly recommend this hotel.
April 15, 2013
Rated 5.0 out of 5.0 by MrMike45 Staff
The staff was all great. This was a great place for our short stay before our cruise.
April 9, 2013
Rated 5.0 out of 5.0 by bhisel Holiday Inn Delivers once again.
We had a great stay the night before our cruise vacation. Staff welcomed us and gave us a goody bag. We reserved two rooms which were right next to us and both rooms were very clean and accomodating. The cruise shuttle was awesome and we will be returning for another stay on August 31st for our next cruise on September 1st. We look forward to staying at this hotel again. Thank you Holiday Inn Express.
April 9, 2013
Rated 5.0 out of 5.0 by katey Excellent service
Staff very accommodating, and good location to airport and cruise ports. Nice a clean and comfortable. Little noisy in hallways.
March 30, 2013
Rated 4.0 out of 5.0 by JasonV321 Nice Stay Before Cruise
Free Shuttle from Airport - Had to wait a little while, but its FREE.
Room was clean - Bathroom was a little worn, but nothing bad.
Location was good, but not great - felt a little weird walking around at night.
They partner with an outside company to shuttle you to the cruise the next day. You could take a cab, but I would just do the shuttle. They bill it to your room, and then you are all set.
Overall, its a good choice if you need a night before the cruise. I'm not sure I would stay here for a vacation in FL just because of the location.
March 29, 2013
Rated 5.0 out of 5.0 by Jonsnana Pre-cruise stay
HI Express Ft Lauderdale made our stay comfortable and by extension, made our cruise more pleasurable by providing transportation from the airport to the hotel, the hotel to the ship and the ship to the airport! We'll be back.
March 25, 2013
Rated 5.0 out of 5.0 by JLAlbrecht88 Excellent hotel and staff
The hotel and staff were AMAZING! The rooms were exactly as advertised, the pool was clean and had plenty of seating with either lounge chairs or tables. The breakfast buffet was your typical hotel fare, but all was hot and fully stocked. The employees running the breakfast were constantly replenishing and keeping everything clean and orderly. Angie at the front desk was very helpful and had recomendations of where to go to for good food and was quick to call for a cab or shuttle when needed. When we came back the day after getting off the cruise, she recognized us immediately and got us into our room well before normal check in time. I would definitely come back to this hotel and recommend it to all of my friends.
March 24, 2013
Rated 5.0 out of 5.0 by Sasha2013 excellent hotel
For cruise ship passengers and those needing to be close to airport this is an excellent place to stay - hotel has a very modern look, rooms were bright, cherry and beds extremely comfortable. Clean and affordable - pleasantly surprised. Shopping and restaurants nearby.
March 23, 2013
Rated 5.0 out of 5.0 by RetiredCanadian Excellent Service, excellent location
This was our first visit to this location as we were going on a cruise. After many reviews for cost, location, services offered... we chose the Holiday Inn Express Airport Cruise location. Everything was excellent! The only comment I may add is that instead of booking on the cruise shuttle for $10.00 per person, we chose to get a taxi which cost us about $14.00 total plus tip, and we arrived much quicker than the shuttle. Other than that everything the hotel offered was fantastic! In fact, when we returned from our cruise we stayed another day at the same hotel. We arrived about 4 hours prior to their scheduled check-in time, and they held our luggage in a locked room, served us coffee in their breakfast area while they quickly got our room ready for us. Their shuttle to the airport is also complimentory. Excellent all around and will return there again on our next cruise.
March 20, 2013
Rated 4.0 out of 5.0 by Abalone what we expected
My wife and I have confidence in the Holiday Inn/Express product. They, Holiday Inn, provide a clean, comfortable, pleasant place to rest our bones on whatever kind of trip we happen to take. We'll be back!
March 20, 2013
Rated 5.0 out of 5.0 by Blfdpaw Great Property
Just wanted to say that the property and the staff were wonderful. Even with the incredible flow of cruise traffic, we were able to ask questions and have our needs attended to.
The rooms were very clean and comfortable, and we had all the amenities we needed.
The breakfast was a little lean, but that was probably due to the fact that we came down toward the end of service.
The pool is outdoor, and although we used it, it was a bit chilly.
March 13, 2013
Rated 5.0 out of 5.0
by jilld1970 Great hotel for lay over for travel
We chose this hotel and location to stay pre and post cruise. It was clean, nice decorations, nice pool and close to cruise port and airport. The staff was friendly and helpful. We ask for recommendations for eating dinner out and for transportation. They were both great too..
March 11, 2013
Rated 5.0 out of 5.0 by hecko Nice hotel
We like Holiday Inn Express and this one was a great one for our purposes: needing to stay overnight in Ft. Lauderdale before our cruise ship departed the next day. The shuttle service picked us up without hesitation even though our flight did not arrive until midnight. Room clean and comfortable (particularly like that controlled temp by thermostat and not fan by the window). Breakfast was good. Front desk staff was helpful and friendly.
March 8, 2013
Rated 3.0 out of 5.0 by Kejo stay at the HIE
I stayed at this HIE on 2/22 and was greatly disappointed. The room was dirty. The bed ruffle had hugh dirty spots on it. The bathroom floor was dirty, as was the bathroom countertop and sink. The tub had hair in it. We were exhausted from traveling for several hours . We were only staying overnight , so therefore we endured.
March 5, 2013
Rated 5.0 out of 5.0 by cbowm Great rate, great service, great location.
We have always enjoyed staying at the Holiday Inn Expres Ft. Lauderdale when we are flying in/out of Ft Lauderdale. You always provide excellent shuttle service to/from the airport, a great breakfast, have a nice pool, great service, great rates, and nice, clean rooms. You are one of our favorite go to's and nice location either with/without a rental car.
March 4, 2013
Rated 5.0 out of 5.0 by Wiley3699 Very Comfortable
The room was clean, spacious and comfortable. The breakfast had a great variety of food and great coffee!
March 4, 2013
Rated 5.0 out of 5.0 by FamilyOfFour1015 Nice stopover on the way to a cruise.
We only stayed one night on our way to a cruise but it was a very nice place with free hot breakfast. I wouldn't recommend the Old Heidelberg for dinner which is down the street. I also would have the hotel call a taxi to get you to your cruise port instead of the shuttle service which is slower. Hotel staff were very friendly and helpful.
February 22, 2013
Rated 4.0 out of 5.0 by Sam1927 clean
This is one of the cleanest hotels that we have ever been in.
The staff were great. Great location for cruisers, very close to airport and the cruise port.
February 18, 2013
Rated 3.0 out of 5.0 by CloJo No early check-in
If you get off your cruise before 1PM, don't expect to check in early. The breakfast area was full of guests waiting to check in when we got there at 11AM. we finally got to our room around 1:30.
February 16, 2013
Rated 5.0 out of 5.0 by chucky65 Great service and location
Holiday Inn Express Ft. Lauderdale Airport/Cruise is by far one of the great hotels to book your stay while in Ft. Lauderdale for business or vacation. The location alone is worth booking this gem, not to mention the great customer service, complimentary shuttle to the airport and cruise terminal and great breakfast selection.
February 13, 2013
Rated 5.0 out of 5.0 by Arturo48 A pleasurable oasis
We had the opportunity to spend a couple of days twice at 1150 State Rd. 84 and both visits were great. From the front desk to the breakfast attendant everything was more then satisfactory. The pool is very relaxing and they have a nice fitness center. They are located near several good restaurants. This will be our first stopping point when going or returning from a cruise.
February 11, 2013
Rated 4.0 out of 5.0 by 2friends Enjoyed our stay!
We found this facility very comfortable, clean, safe and very accomodating to our specific needs! The friendly staff and the quiet non smoking atmosphere, will probably be the factors that convince us to return if in the area, we would recommend this location to family and friends without hesitation!
February 9, 2013
Rated 5.0 out of 5.0 by tomsom Great service
My wife and I stayed at Ft Lauderdale before a 28 day cruise. after arriving at the ship I noticed that I had left some medication back at the hotel.. I phoned the hotel from the ship and told them what had happened..They had found my medication and had it delivered ito the cruise terminal in 20 minuites after I hung up from talking to the Manager. Thank you so much!!!
February 6, 2013
Rated 1.0 out of 5.0 by Dumbo Nightly rates
My rate per night went from $144/night to $154/night to $199/night all in the same week. Adjustments were made but only after several phone calls.
Suggest you alert your cleks to remind guests that rates are changing. Doubt if I will ever use this property again.
I have been a Priority Club member since 1983 and that is the first time this has ever happened.
February 6, 2013