Rated 3.6 out of 5 by 114
Rated 1.0 out of 5.0 by bobbyoneten Short Staffed
Our Party of 3 tired men arrived late Friday Sept. 12th.
I was disappointed that our room A/C thermostat was set
to 60 and the room was very cold !
Since it was cold and rainy outside, we could not warm up !
Turning the thermostat warmer did NOT help a cold bed !
Next, we need three beds, but there was NO bedding for the
sofa couch . I called Brandon and went downstairs to get the
bedding package, since Brandon was the only employee there and it was difficult for him to come to our room.
Then the bedding package was incomplete ( no mattress cover).
NEXT, some Guest played their TV loud all night long, another
call to the Desk was no help ! Desk women said she tried but failed .
So, Short staff > no help at night, no room check for bedding or room temperature.... not a good experience .
September 16, 2014
Rated 5.0 out of 5.0 by Dman14 Perfect Stay
Nice staff, Big clean rooms, the management team went above and beyond hosting our family event. Thank You.
September 3, 2014
Rated 5.0 out of 5.0 by Lizard9230 Pool was awesome...
My kids enjoyed the pool they said it was awesome, they said look mom theres dolphins and a turtle at the bottom of the pool. Overall my experience at the hotel was excellent iam excited to return and see the finished product of there renovations. Staff was very friendly, managers are very friendly.
August 31, 2014
Rated 5.0 out of 5.0 by Jeremy24 Amazing Staff
The staff itself made you feel like royalty. The pool was so nice and completely remodeled. when I needed anything extra the front desk did not hesitate to offer their services to me. the room was big and full of space and storage. also breakfast was great. I couldn't get enough of the biscuits and gravy. 5 stars!
August 27, 2014
Rated 5.0 out of 5.0 by Mrs.sanchez Nice Place, Friendly Staff
Got in after midnight the gentleman working desk was very proffesional, room was HUGE, had a good nights sleep, breakfast was great hostess was friendly as well as the young lady in the morning. Will be reutrning on our next trip.
August 27, 2014
Rated 5.0 out of 5.0 by Mrs.sanchez Would stay again.
Had a good stay with my family. Staff was friendly, rooms are HUGE beds clean comfortable shower. Decent breakfast. Hostess was friendly. Easy checkout, Overall good experience.
August 26, 2014
Rated 4.0 out of 5.0 by ReinadelMar Not nearly as awful as some reviews lead you to believe !
Having stayed two years ago, was concerned to read some reviews this year.
Swimming pool still not in action which was very disappointing. Floors rather creaky but apart from those two issues hotel was reasonably clean and comfortable. Did not encounter noise issues experienced by other guests. Staff helpful, breakfast typical HIE fare. Would stay again as overnight stop.
August 23, 2014
Rated 2.0 out of 5.0 by magdyh 10 days stay review
- AC Unit in the room was very loud, and wasn't cooling the room effieciently.
Bathroom sink was plugged, and cleaning staff didnt fix the issue
Pool was out of service for the entire stay.
Front desk staff are in-experience in dealing with IHG members, and what membership offfer.
Carpets looks old and have several stains
August 23, 2014