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Rated 4.2 out of 5 by 148 reviewers.
Rated 4.0 out of 5.0 Nice place to stay in Frankfort, KY The room was spacious and the Jacuzzi worked well. Would recommend staying at this hotel to my friends December 26, 2014
Rated 5.0 out of 5.0 by Clean, quiet and convienent Enjoyed staying here. Great comfort with good prince. December 22, 2014
Rated 3.0 out of 5.0 by Some things to correct When we checked in there were 4 names on the chalk board, identifying IHG members. There only a few cars in the parking lot. We were put in room 211, that has no view at all as we were behind the HI Express sign. What's up there? That's a con for me, we should have been in a better room. The room was clean and the beds were comfortable. We got back to the room about 12:30 on Saturday and our room had not been cleaned. When the maid came by to clean we were tired and we just got some towels. It's not a huge deal, but I would have thought our room would have been cleaned by noon. The ice machine on the second floor was out and could not be fixed until Monday. So, we had to go down to the first floor for ice, a bit of an inconvenience. I do like the location, it's right off I-64 & 127 and there's a Longhorn Steakhouse and other shops within walking distance. December 17, 2014
Rated 2.0 out of 5.0 by Rom 103 at Frankfort Kentucky Like I said before the WiFi did not work in this room on either one of our computers, Ipad and a Windows Lap Top. The Mattresses were horrible in both beds with rolling you into the center of the mattresses. When we called the front desk there was no answer on the hotel phone so I had to call on my cell phone and tell the night manager that the WiFi did not work only to be told that she would reset the WiFi and we waited two more hours and the computers still did not work. We just went to bed in frustration. In the morning I told the morning manager that the WiFi and that both of the mattresses were bad in the room and at first he just looked at me. I walked away and as I was going down the hallway he yelled at me that he would give us an additional 2,000 points for our inconvenience. Now let me get this straight, it takes 15,000 points to stay in this hotel and you are giving me 2,000 additional points for our inconvenience which when you multiply that out I would have to spend 7 1/2 more nights in a "bad" room to get reimbursed. Makes no sense. I don't want something for nothing but really 2,000 points????? The more and more that I think about that the more angrier I become. You guys need those points worse than I do. December 10, 2014
Rated 3.0 out of 5.0 by Room 103 We have stayed in this hotel many times and it has always been a pleasant experience but not this time. We were put in room 103 and the WiFi didn't work in that room (not on my ipad nor my husband' s lap top) and the mattresses in that room - both beds- were horrible, soft and you rolled to the middle of the bed. December 9, 2014
Rated 5.0 out of 5.0 by Great Had another wonderful stay at a Holiday Inn Express! December 8, 2014
Rated 5.0 out of 5.0 Home away from home I depend a lot on this H.I .Express Hotel when I stay in Frankfort, Ky. CLEAN-I count on the rooms to be clean-and they are SAFE- I count on the rooms and hotel to be safe- and they are DEPENDABLE- I count on being able to depend on them for help, if needed,-and they are. December 3, 2014
Rated 4.0 out of 5.0 by Great property - staff needs customer service training The hotel was very clean, great breakfast and in a wonderful location. The pool was under repair. December 3, 2014
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