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Rated 4.3 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay I enjoy staying at this hotel. The staff are always very friendly and the rooms are always clean. I enjoy the breakfast and the hot tub the most. I stay at this hotel several times a month and have never had flaw! Plus the remodel looks great! October 7, 2013
Rated 4.0 out of 5.0 by Freindly people I like coming here because the staff is very freindly and semm like they want to be there. The rooms are always clean, breakfast is good, dining area gets full fast after 7 am. Not right on the main street, so you don't get all that road noise ( love that part ). October 6, 2013
Rated 2.0 out of 5.0 by A Nice Property The property is very nice and conveniently located near shopping and restaurants, but I was treated poorly by "Ben", at the front desk. September 24, 2013
Rated 5.0 out of 5.0 by mrj0616 This was my second stay at the Holiday Inn. The staff was very friendly and met my needs for my over night stay, and will return. September 22, 2013
Rated 4.0 out of 5.0 by Nice hotel, pool cleanliness issues Nice hotel, however just a couple of gripes. We used the swimming pool one afternoon, there were sweet wrappers and other bits of rubbish around the pool area and a rubber band in the pool. It could've and really should have been a much cleaner area. Also, when opening the fridge in the bedroom, the carpet stopped at the fridge line and was frayed, by the side of the fridge and under it was visible concrete, only a little thing but it made it seem that corners had been cut, by the entire room not being properly carpeted. Again, just a little thing. Obviously the front of the property is undergoing renovation, we were not aware of this until we checked in, however we were not disturbed by this thankfully, so did not find it a problem. The receptionist however when we checked in was professional and friendly and had no hesitation in answering questions regarding places to eat etc... This was one of 11 hotels we stayed in during our recent holiday and whilst it wasn't the best hotel we stayed in, it certainly wasn't the worst either. If you want a decent hotel in a good location (near the freeway and Mesa mall) then this would be a good choice. September 5, 2013
Rated 2.0 out of 5.0 by smoker's residue in a non smoking room We requested a non-smoking room and the one we received, though marked no smoking, wreaked of cigarette smoke. They had made an effort to cover the stench with air freshener and carpet cleaner but were not successful. We asked for another room but none were available. I have lung problems and was not able to sleep in these conditions. As a result, our clothing and baggage carried the stench long after leaving the room. If you are a smoker, I respect your right to smoke. However; Please return that courtesy by respecting my right to expect a smoke free room to be just that... smoke free. That's what I am paying for... that's what I expect. You do a disservice to the motel owners/managers and to myself and others when you trash a non-smoking room by smoking in it. September 4, 2013
Rated 4.0 out of 5.0 by Remodeling? When I booked this room it said they had remodeled in 2012 so I didn't expect them to be remodeling when we were there. They tracked mud into the entry. They had them stop work in the late evening. Men were outside of our room painting the wall, and the whole front of the hotel was being redone. A couple were screaming at each other using foul language for half an hour around 1:00 in the morning! The room that we were assigned to smelled very strongly of cigar smoke, even though it was a non-smoking room. They were very nice about giving us another room which was great. The view outside of our windows (we had a two-room suite) were of a graveyard for junked diesel trucks! I think we should have been given a discount but didn't ask. September 1, 2013
Rated 4.0 out of 5.0 by staff not very professional The hotel property was great. The only issue was with the reception staff, the employees in the evening shift were not very professional as they seemed to be disturbed when they were asked questions. August 26, 2013
Rated 5.0 out of 5.0 by Always Stay Some of the staff can be cold but we all have bad days. Others go out of their way to accommodate my family!!!! The outside renovations are beautiful and we cannot wait to see them complete. We stay here every time we drive through to go shopping or head to Moab. GREAT LOCATION! August 21, 2013
Rated 4.0 out of 5.0 by Good Service The room was comfortable but a little high priced compared to other hotels. August 20, 2013
Rated 2.0 out of 5.0 by Hotel under construction The entire front of the hotel was covered with scaffolding, plastic sheeting, lots of construction workers and the associated noise. We couldn't even see out our window. I would have expected a "Pardon Our Dust" sign and a discount for the inconvenience and noise. The next time we come across a hotel in a similar situation we will opt to drive further to another facility. As a second note, a hotel in Colorado that doesn't carry Root Sports TV station to receive the Rockies game is not very supportive of the area team. August 18, 2013
Rated 5.0 out of 5.0 by Welcoming, Clean & Comfortable Friendly, helpful staff. Facility was clean, comfortable, and well maintained. August 16, 2013
Rated 2.0 out of 5.0 by Mr The property would have better review if not for construction occurring during stay. Having works at our forth floor windows was not except able on Sunday morning. This was not explained during reservation process online. August 16, 2013
Rated 5.0 out of 5.0 by Great Service Very comfortable - will definitely stay again when passing through Grand Junction - Only problem is why didn't I receive any points for my stay?? August 6, 2013
Rated 5.0 out of 5.0 by Truley Outstanding Hotel I have stayed at several Holiday Inns and Express. My stay at the Grand Junction Holiday Inn Express was over and beyond. I felt very comfortable there, kind of like it was a home away from home. The first thing I notice was the staff made me feel like very welcomed. They where friendly, polite and genuinely enthusiastic. This was not just when I checked in but every time I walked through the door. The breakfast was wonderful. The choices met my wants and nutrition values. I would highly recommend this establishment to anyone who is passing through the area, either business or family vacation. The location is outstanding as well. Just a short drive to the airport, walking distance to a couple good restaurants and a movie theater next door. August 5, 2013
Rated 1.0 out of 5.0 by Fell short of expectations... Arrived about 1830 on Sunday, 30 June to find a long line at the check-in desk. Only 1 very frustrated clerk was working, trying to make sense of some U/I system errors that prevented her from assigning rooms. After about 20-22 mins in the queue, my turn came. I had booked a room, I thought, using a combo of Reward Points and cash. When checking-in I requested a roll-away bed. The clerk said the room I booked wasn't authorized a roll-away but she would take care of it. (I mentioned that I stayed at the HIE in Cheyenne a week earlier, which was owned by the same franchisee, and it was okay in Wyoming, but not in Colorado?# After much ado, she booked us in a 1 BR suite but told me she'd been forced to "cancel" my reservation, but that if I contacted the rewards office, she was sure they could take care of it on Monday. I sent an e-mail to the IHG rewards club that no reply. But wait...there's more. Monday morning came and we went to the breakfast area at 0910...selection was meager and we had to wait for a table. By the time we got a table and went up for food, the pancake machine was off, cooling down. Breakfast was supposed to run until 0930...but the server said she was sorry but she would start putting things away promptly at 0930. Unreal. #The breakfast attendant's attitude in Cheyenne was "as long as customers were in the area eating, she would keep the breakfast area open....# After breakfast the kids wanted to go for a swim, but when we got down to the pool, a sign on the door said it was closed due to "fecal contamination." Our three kids generally like to kill some time swimming...not here. We awoke Tuesday around 0720 to the clatter of a construction crew unloading scaffolding off a semi-truck flatbed for a roof repair. The view of the Colorado National Monument was awesome, contrasted by the beauty of the 18 wheeler junkyard situated immediately behind the hotel. Nice. It was more of the same at breakfast on Tuesday but we went earlier. The attitude of the breakfast server was still terrible, but it's not her fault -- the staff at this hotel was not on par with the staff in Cheyenne. Chalk that up to poor local training and poor management follow-through. And, while the pool was re-opened, no one wanted to swim in the "brown water." At check-out I found that we would be charged full price. The IHG rewards club POCs never contacted the hotel, or me, so...I'm still waiting for the IHG investigation to close...or at least for IHG to refund some 30,000 points and apologize for their SNAFU. Given how many times I've been called thus far, I might be waiting for a long while. Back to the Tuesday check-out...I wasn't happy about being hosed but we had to depart. I requested that the manager call me when he/she got in...on my cell. Guess what? No call. After staying two days in Cheyenne at their HIE near I-80, followed later in the week by two days at this HIE in Grand Junction, there was no comparison...the Grand Junction HIE fell far short of our expectations. July 17, 2013
Rated 4.0 out of 5.0 by I am suppose to be a Rewards Club Member I was offered nothing when I checked in as a rewards member, in fact they did not even acknowledge me as a rewards member. They gave me a room over looking a JUNK YARD, in fact I had stayed at 3 different HI and I was given the same room # in all 3, Room 303. When I made my reservation I requested a "quiet" room, when I was in Cheyenne they put us on the side of the hotel where the train tracks were and all night a freight train kept going by keeping us awake, when I mentioned it the next morning to the desk clerk they said "is there anythng I can do" instead of offering an appology and offering to adjust the bill or something it was already too late to change rooms or do anything about a lost nights sleep. July 15, 2013
Rated 5.0 out of 5.0 by Comfortable bed and large, clean room. Just stayed one night so it's difficult to judge too much. We had a nice, clean room, comfortable bed and the pool was nice and very clean. Slept well so either we were so tired from our road trip we heard nothing or it was actually quiet. Quiet is very hard to come by most times in hotels/motels. Staff was very friendly as well. July 4, 2013
Rated 5.0 out of 5.0 by Nice place to stay This facility is close to a wide variety of shopping and dining choices. The staff is very is cheerful and accomodating. June 25, 2013
Rated 5.0 out of 5.0 by Last Bed in Town My wife and son were on there way the Grand Junction to visit Mesa university and I was on the phone trying to find them a place to stay. The on-line sites were not reliable with the short time I had to work with so I was dialing for rooms. Then I remembered my membership with Holiday Inn. I looked up the number and called the reservation group. They said they were able to take care of our needs with the "LAST ROOM AVAILABLE". What great service at a time I really needed Great service. ThaNK YOU!!! June 25, 2013
Rated 5.0 out of 5.0 by Grand stop over First visit, can recommend a stay here. All most helpful. Rooms very nice and clean. June 23, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable I found this facility to be neat clean and very comfortable. June 18, 2013
Rated 2.0 out of 5.0 by Not pleasant I have stayed at many different HIE and this was probably the most unpleasant of them all. I booked my room on the computer under the government rate. When I arrived the lady working behind the counter said that rate did not apply to me because I was state and not federal. I tried to explain to her that I was both but since my credit card said Colorado that she had to charge me for the federal rate which was 14 dollars higher. I have never been told that there was a difference before. I spoke with the manager the following morning and she told me that the government rate is a flat rate and there is no difference that the per diem had gone up. I don't understand how I was able to book the room at one price and than on check find out it was 14 dollars more. The manager adjusted it for me, but had she not I was not approved for anymore than the government per diem. The staff was not very friendly at all this is a first out of all of the HIE's I have stayed at. June 12, 2013
Rated 5.0 out of 5.0 by Would Definitely Recommend! This hotel is brand new, so still very clean and updated. The staff were all friendly and the breakfast choices were wonderful. We would definitely stay here again if ever in the Grand Junction area and would recommend it to anyone needing a room there! June 9, 2013
Rated 5.0 out of 5.0 by Very nice king suite. We were on a multi state road trip. Stopped for the night and liked the staff, service and size of our king suite, and decided to stay another night and get much needed rest. Clean, quite and great location. Would highly recommend. June 3, 2013
Rated 5.0 out of 5.0 by Great beds and room After staying in a dirty hotel in Durango it was wonderful to come to a clean and well managed hotel. The customer service, rooms and baths were great. We have stayed at this Holiday Inn Express multiple times and each time has been wonderful. We look forward to staying there again. June 2, 2013
Rated 4.0 out of 5.0 by Traveling Good place to relax, good breakfast. Our needs were met and we felt good, cost higher than most. May 24, 2013
Rated 1.0 out of 5.0 by Staff Extremely Rude - wouldn't recommend staying here We travel quite a bit and generally have good experiences at most hotels. However, we were treated so poorly by the front desk staff even Guest Relations at the Holiday Inn 800 number was surprised the Friday evening May 17, 2013 manager was so inflexible and rude. The Holiday Inn Suites staff also spoke with this manager and agreed how rude she was. I would highly recommend staying at the Holiday Inn Suites instead near the airport. Much, much better staff for the same room rate. May 21, 2013
Rated 5.0 out of 5.0 by Fabulous stay The staff here understands who the customer is and is serious about making guests feel welcome. Thanks for recognizing us as Priority Club members and giving us a free upgrade! May 13, 2013
Rated 5.0 out of 5.0 by Nice facility overall and excellent breakfast service provided There's always good people there to serve us and the breakfast area is one of the better ones around. May 6, 2013
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