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Rated 4.3 out of 5 by 138 reviewers.
Rated 3.0 out of 5.0 by Great Facilities but poor service It was very difficult getting a decent rate while on business travel at this hotel. The staff did not really help in this process. First of all the government rate was more than normal room rate and there was no way around getting it cheaper. So I booked online. When I arrived they told me they could not take of the taxes with the tax exempt form. I insisted they had to and eventually did the next day after I checked out. The breakfast there was not that good. Overall, great facilities but very poor customer service with a lot of people working the desk who really have no clue how to do their job. October 21, 2013
Rated 5.0 out of 5.0 by Will Stay Again! One of the better Holiday Inn Express properties I stayed at! The staff was friendly and helpful. The room was clean and exceeded my expectations. The property was quiet and allowed me to sleep without interruption! October 9, 2013
Rated 4.0 out of 5.0 by Good visit Was a bit disappointed that we we're not recognized as gold elite members. Also a bit confused by no express checkout? Overall stay was good not withstanding those issues noted above. October 8, 2013
Rated 5.0 out of 5.0 by Reviving from horse show Three of us dragged in dead tired from 2 days of competition at the nearby Longview Lake Horse Park and the hotel was great! Friendly staff, clean rooms and bathroom, good beds and quiet. The breakfast was super--wonderful variety and several protein choices to keep us going through the morning. I have no complaints at all. I still, however, would have liked the room configuration where there is a mirror and sink outside the room with tub and toilet so more people can get ready simultaneously in the morning. September 25, 2013
Rated 5.0 out of 5.0 by So happy I stayed an additional night. I was to stay one night for business, but I was so pleased with everything that I stayed an additional night and drove further because of it. I feel it was worth it. September 16, 2013
Rated 4.0 out of 5.0 by Please don't wake me Room and staff were nice. The only problem was getting called most days at 12pm asking if I wanted housekeeping. I work nights and am sleeping at this time. I was there for 11 days and needed to remind them 4 times I did not need housekeeping during my stay. It was good for a day and then the call would come again. I even had the do not disturb sign posted the whole time. The only complaint I have is lack of communication with housekeeping staff and lack of recognition for Reward Club Members. September 8, 2013
Rated 5.0 out of 5.0 by Very good facility Best facility in Grandview! Dont believe other reviews about being in a bad neighborhood. There is an apartment complex behind this location but it is a neat, tidy medium income neighborhood. Glad I did not believe the other bad comments. Staff was good; breadfast was good [what do you expect for free?!] Rooms clean neat and roomy. Baths excellent; A/C worked; cable TV worked. Great location to visit our daughter just 2 blocks away. I will highly recommend. September 6, 2013
Rated 5.0 out of 5.0 by Spacious and hospitable Great meeting place for our purposes! Enjoyed swimming in the quiet pool! Beds/pillows very comfortable! September 1, 2013
Rated 5.0 out of 5.0 by Great hotel and staff This hotel is one of the best hotels I have stayed in within the last 28 years of traveling . The staff at this hotel is awesome. They met all my requirement without once complaining or hesitating . The room was always clean and nice and cool at night when returning to the hotel after work. Pool area was nice and clean - water was great. Breakfast items were hot as expected and great tasting - there was no need to look for a resturrant to subsiture thier breakfast. Keep up the great work !!! Attitude was awesome with all the staff ! August 24, 2013
Rated 4.0 out of 5.0 by Pleasant stay There was some confusion when we arrived regarding our room request. I had booked a non-smoking room but they had a smoking room for us. The room did smell "stale" and my husband is not a smoker so the room was not great for him. I am a smoker but I would have preferred a non-smoking room. I would rather have to go "down and out" to smoke in order to have a clean smelling room. My opinion, stop renting "smoking" rooms. Smokers are discriminated against all of the time anyway. A little inconvenience is worth a clean room. The breakfast was fine both mornings we were there. There was ample selection of foods which were fresh and tasty. August 23, 2013
Rated 2.0 out of 5.0 by Bait and switch We were quoted a price during the reservation and upon checkout the room costs an extra $10 a night. The front desk said that the rate had changed and that to fix it the assistant manager would have to redo the entire ticket when he came in. Never heard from them again. -The bed was rock hard. -The pancake machine was broken -The second day of our stay, no one showed up to set up the breakfast, so we had to eat somewhere else. If I were you, I would find somewhere else to go. July 15, 2013
Rated 5.0 out of 5.0 by Relocation We recently relocated to this area and needed a place to stay for an undetermined amount of time. The staff were wonderful about working with us to ensure we had to switch rooms only twice in the week we were there. They were booked solid the whole time we were there, but managed to get us in last minute cancellations or rooms available for only one night, etc. They went above and beyond and both rooms were lovely. We would definitely recommend this property and the staff to our friends and family. July 3, 2013
Rated 4.0 out of 5.0 by Clean neat rooms with helpful staff Had a great stay. Would definately recommend this location. June 13, 2013
Rated 2.0 out of 5.0 by Smoke-free rooms smell like smoke I had problems getting the wireless to show up as an option on any of my electronic devices and never was able to use the internet. Also was extremely upset and disappointed to have to breathe smoke-filled air all night and morning, despite my room being labeled smoke-free. Very disappointed. May 29, 2013
Rated 4.0 out of 5.0 by Great Stay I've stayed at this Holiday Inn Express ever since it first opened. I was born and raised in K.C. and live in Houston now, but have family in K.C., so I visit often, and this is our hotel of choice. The rooms are clean, reasonably priced, and the hotel is centrally located to all my family members. The little breakfast is not very exciting, and the hotel is not luxurious, but it serves the purpose if you are looking for a decent, clean place to stay for a reasonable price. And the fact that it recognizes Priority Club Members is a plus. I would recommend it. May 28, 2013
Rated 1.0 out of 5.0 by Poor Guest Services I had a few of my staff members staying at this Holiday Inn this week. Being sure to clarify and eliminate any confusion I went to the hotel and provided a printed staffing list with dates checking-in and out that corresponded with my reservations. I also provided a credit card authorization form so that my staff would have no issues checking in. Despite going to great lengths to make this as easy as possible for the front desk staff they managed to mess every reservation up. I had spoken both on the phone and ended up having to go there in person every day. Every time I went there the manager was not on site. I stopped by during business hours and made phone calls to speak with management and never saw or spoke with any one of them. I was very irritated with this experience. My company stays at hotels all around the country and I have never had so many inconveniences as with this branch. This site needs better communication between its staff members but should start first with management. May 13, 2013
Rated 5.0 out of 5.0 by Great Stay We had an enjoyable stay. Relaxing and comfy. Staff was wonderful. We did have an issue with the breakfast lady. She was not wearing gloves as she was handling food...ewww!! I called the front desk and told them and they were very nice about it and promised to have a manager speak to her. We always stay here when in the area. Thank you May 12, 2013
Rated 2.0 out of 5.0 by Ok stay, few problems Upon arrival, one rule was that NO PARTIES were allowed, but when we got to our room, the room next door was having a party. Probably does not happen all the time, but rule not enforced. Our first room was also not up to par. The main bathroom light above the mirror did not work. *we were able to change rooms, which was nice Once we moved down the hall, it was quieter. Room was in good condition and clean, not enough lighting, especially over the sink/microwave/refrigerator area. Doors: very loud when shut by other guests or ourselves. Cleaning crew was very loud in the morning. Sounded like doors just kept shutting over and over. Would have liked to talked to some of the cleaning crew, but there is a language barrier which disabled communication. And finally, our room was cleaned well the first day, but the second day was not cleaned at all. We could have used fresh towels and more toiletries and a clean bed spread would have been nice, but no one came in to clean, even though we saw them on our floor that morning doing other rooms. May 5, 2013
Rated 1.0 out of 5.0 by Would not recommend We waited 10 minutes, with other guests, for someone to come to the front desk to check in at 9 PM. The clerk was neither friendly nor helpful. The whole night we fought with the room temperature. It was either blasting cold air or it was hot in the room. Every 15 minutes or so all night, there was a door slamming. Very noisy all around. The pillows were terrible. The breakfast also left a lot to be desired. No juice in the juice machine. Limited choices of food items. The room, however, was very clean. Thank you Housekeeping! We will stay somewhere else in the future. April 29, 2013
Rated 1.0 out of 5.0 by Just can't believe this is a holiday inn After booking for two back to back weeks I needed to make some travel changes. When requesting to have my reservation reviewed by a manager because in was "not refundable" I was told at the front desk that the manager would have to be emailed the question. Ok, so I waited two days into my first week of reservation and no response. I skipped a business meeting to track down the manager to discuss my issue. To which I received a simple, we can't do anything for you. I waited two days to be poorly handled in regards to customer service from a manager that didn't have the respect to initiate contact, rather hide in the office and hope it just would go away. I was willing to reschedule at a higher rate or pay a lost deposit but having to pay over $400 to cancel a 4 night reservation a week in advance is simply outrageous. Unbelievably, after voicing my dissatisfaction with the service, or lack of customer service, the next day my room amenities were not replaced and I was left a very neatly folded wash cloth placed on the edge of the tub that was NEVER WASHED and wasn't mine!! I highly recommend avoiding this location until staffing changes are made to the level I would expect from Holiday Inn locations. April 22, 2013
Rated 1.0 out of 5.0 by Figure out a process and be there to supervise it I am a reservist with the local Marine unit that trains in the are on a monthly basis. This hotel is often used for billeting for Marines who travel from out of town. I have consistently had bad experiences with hotel staff not being aware of who is supposed to show up or having the right reservations to match the names provided by the unit. I checked in on two occasions, within a week of each other; on one occasion I was given a room and then locked out of it because I "shouldn't have been given that room". I'm not aware of any company that thinks it's okay to punish the customer for the company's mistake. On the second, even with a reservation code, I was told that I didn't have a reservation or room, I was eventually allowed to pick a smoking room that I had to choose based on which smelled the least like smoke. On both occasions the "manager on duty" was not there to supervisor or provide assistance to the single attendant who didn't have the authority to, or capability of, handling the arrival, and issues, of all the Marines that were checking in at the time. I feel like I'm a second-class customer because I'm under a "direct-billed" account and not paying an individual commercial rate. As service members I feel like we should be treated with respect instead of a nuisance or a burden. April 9, 2013
Rated 2.0 out of 5.0 by Unreliable Unreliable Staff not really comepetent at the front desk April 6, 2013
Rated 5.0 out of 5.0 by Clean rooms and wonderful breakfast Have stayed here before and enjoy the hotel. Beds are comfortable, breakfast is wonderful. Our room temp was hard to control the last time we were there. And the pool was way too cold to swim in. However, I would return. April 4, 2013
Rated 5.0 out of 5.0 by Great hotel Enjoyed my stay. It snowed, and parking lot was cleared. March 30, 2013
Rated 5.0 out of 5.0 by nice.... spent a week here, room was great , place was quiet , and staff was nice. March 27, 2013
Rated 5.0 out of 5.0 by Great staff, nice room This is a great leisure stay property. Room was enormous, and amenities reviled those of an embassy suites. Sitting area with sofa and coffee table. Two very comfortable queen beds. Lots of power outlets, fridge, microwave and coffee. Pool opens at 5am for late night/ early morning swim. Also had hot tub, but it should be called a tepid tub. Nice business center, little store, boardroom and conference center. And SMOKING ROOMS, must be the last hotel on earth to offer those! Nice place! Had to checkin very late and overslept checkout by an hour and a half before the staff even bothered me. March 24, 2013
Rated 5.0 out of 5.0 by great service I had a wonderful experience with my stay at the Holiday Inn Expres. Each time I have stayed T THIS HOTEL IT HAS BEEN GREAT. THE STAFF IS VERY FRIENDLY AND ACCOMODATING. March 22, 2013
Rated 5.0 out of 5.0 by Great stay We have used this hotel in the past it is close to relatives in the area. We like the clean and spacious rooms. We like the breakfast, it you can't get enough to eat there you never will, and the food is good, hot and the service staff are always making sure everything is full and ready. I would recommend this hotel to others and believe the price is not out of line. February 6, 2013
Rated 1.0 out of 5.0 by Front desk service I found the front desk clerk to be very pleasant and professional. When inquiring about restaurants, she was knowledgeable and able to provide excellent directions to the one chosen for our meal. January 18, 2013
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