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Rated 4.1 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by DFW Holiday Inn Express Friendly staff, nice premises, close to airport, Grapevine mall and main areas. Comfortable room, good breakfast, sufficient speed of internet and WIFI reception September 23, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service I was running late for the shuttle back to the airport and when I got down to the lobby it already left. The lady at the front desk obviously noticed I was running through the lobby to catch the shuttle and she called the driver and she came back and got me. I was so happy and very surprised that she did that and I didn't even ask. Now that is what I call Customer Service!! September 19, 2014
Rated 4.0 out of 5.0 by Good location for Grapfest visitors Recently updated. Easy to use shuttle to Grapefest, but it can be slow if they have a airport pickup. Should consider a second shuttle service because most guest are there for Grapefest... Rooms were clean and basic. The morning breakfast was standard: coffee, juice, cereals, breakfast rolls (some were stale) bacon and premade eggs. It was average but not to bad. September 16, 2014
Rated 5.0 out of 5.0 by Comfortable accomodations and pleasant staff We found all the room and staff to be more than adequate in meeting our needs. However, as stated above the internet was slow and inadequate at our end of the hall. We had to go to the dining area to receive a good connection. September 11, 2014
Rated 5.0 out of 5.0 by staff The staff was very friendly and offered to do anything they could for us. The property was very clean and neat. This is why we continue to come back to this location. September 10, 2014
Rated 5.0 out of 5.0 by High quality service by front desk personnel Great place to stay and very close to airport. Excellent shuttle service. September 10, 2014
Rated 5.0 out of 5.0 by Great place for a lay over Great ride from the airport and then back again the next morning. The staff was very responsive and helpful. September 8, 2014
Rated 3.0 out of 5.0 by great place to stay before flying out of DFW Shuttle service is great to DFW airport. Great place to leave your vehicle. September 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff was very nice and rooms were great. The hotel is being renovated but was they were done by 5:30 so it was not too noisy. There are places to eat close by which was nice to have different options. September 3, 2014
Rated 4.0 out of 5.0 by Refurbished room very nice. The refurbished room was very nice. The breakfast food in some cases was a bit colder than it should have been and the oranges were not ripe yet. September 1, 2014
Rated 4.0 out of 5.0 by On our way through We have stayed at the Holiday Inn Express in Grapevine several times. We use this property as our evening stopping point into DFW Airport and our early morning flight to Mexico the next day. Always good service, accommodations and access to nearby restaurants. Easy access to and from DFW Airport with their shuttle service. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay! When I made my reservation I was informed that the hotel was renovating. The hotel staff did an excellent job to satisfy the guests during this process. It did not disrupt our stay at all. I will be back to Grapevine in October and will definiately stay here again!! August 25, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Great hotel. Excellent service. Very clean and comfortable. Staff was very knowledgeable. August 21, 2014
Rated 1.0 out of 5.0 by Way less tham expected If you have ever took vacation and are flying out early like 8 am don't go here you will not get breakfast. the air-conditioned was set on 60 degrees and it felt like 80 degrees on the room I sleep with only the sheets on I was still hot. I was laying right beside the air-condition too worst of all after having trouble sleeping I still didn't even get to eat breakfast and had to buy airport food @ outrageous prices. Paid about 200 per room and all we did is barely sleep. August 19, 2014
Rated 1.0 out of 5.0 by Horrible experience My family and I stayed at this hotel to visit legoland and the aquarium. We went swimming soon after arrival and the chlorine was so strong that it burned my 8yo sons eyes. We went back to room to shower and there was NO knob on our shower. We COULD NOT turn on the water. Called front desk and she sent a maintenance person to our room who told us the knobs were being replaced in all the rooms and we had an old one. He gave us a pair of pliers so we could at least shower. While showering I noticed a crack in bottom of tub. Later that night I got up to go to bathroom and the floor was SOAKED. Squishy. I told the front desk upon departure of All the problems and the manager on duty stated he would credit me some rewards points. REALLY? After a totally miserable night we got a measly credit of points. We did get an apology and the staff was very nice. Rooms are under construction on 2 floor so there is constant noise and movement above. August 19, 2014
Rated 2.0 out of 5.0 by Don't Bother Only the friendliness and helpfulness of the staff at check-out kept me from giving only 1 star. August 18, 2014
Rated 3.0 out of 5.0 by New Renovation Odor Made for Allergy Hangover If unfamiliar with the area the hotel was difficult to find due to the maze of freeways to get there. Clean accommodations, friendly staff, complimentary breakfast was great way to start the day. The bed was comfortable, the room had an odor from a recent renovation that made for a pretty miserable stay with this allergy sufferer. The staff did bring in a room deodorizer and sprayed into the A/C vent which helped a short while. This traveler would have preferred to be moved to another floor that had not had the recent reno but was told no other rooms were available. Too bad as my trip to the Grapevine area was to visit Gateway Church. My next trip to Gateway won't include staying at the same hotel. There were three other hotels right next to this property or within eye view from this hotel, so there are other options. The hotel was clean and attractively furnished but the odor just was not worth staying any longer than one night. August 18, 2014
Rated 4.0 out of 5.0 by midweek trip Beware of construction. Although the hotel tried to make the construction was going on right by the 2 elevators. One elevator was draped in canvas August 18, 2014
Rated 5.0 out of 5.0 by Gluten Free Foods I appreciate the choice of gluten-free foods that you have available. One addition might be GF bread or cereal. I usually find plenty to eat thought. August 17, 2014
Rated 4.0 out of 5.0 by I dont need a ADA room Maybe because the hotel is going through renovations and the elevator was not working as a IHG member I was placed in an ADA compliant room. The only reason I didn't ask to change rooms was that I was only going to be there for one night August 15, 2014
Rated 5.0 out of 5.0 by Nice clean hotel I stay exclusively at IHG and do because of the service August 14, 2014
Rated 5.0 out of 5.0 by Very Impressed I was unsure about staying at a Holiday Inn Express, but I was very satisfied with my stay. The staff, rooms, and breakfast were great. There were lots of food options around the hotel as well. Great hotel, great area! August 13, 2014
Rated 5.0 out of 5.0 by 34 Anniversary celebrated in a great place Everything was clean and fresh, and very comfortable and in excellent condition. The staff was great and we had privacy to have a great time away from home on our 34th anniversary. I recommend this hotel to everyone. August 11, 2014
Rated 3.0 out of 5.0 by Under Renovation We always choose Holiday Inn Express facilities when we travel. We have never had a negative experience until this stay. Firstly, the hotel is under renovation and this was not communicated to us when we made reservations. The crew doing the renovations was extremely friendly and accommodating and there was little noise or mess. However, the dust and chemicals used and created during renovation did hang in the air and caused sinus and allergy issues. I would assume this would be a serious issue for an asthma sufferer. It did affect the quality of our stay and I believe this should have been mentioned at the time of booking. Additionally, the rates for this hotel should be significantly decreased during the renovation period. As a government employee who has traveled and stayed at many of these facilities, the amenities and service just did not justify the rate I paid. If ever traveling to Grapevine, TX in the future, I would choose another of the many hotels in the area to stay. August 11, 2014
Rated 3.0 out of 5.0 by did not get what I had reserved I had reserved a room with two queen beds two weeks from our date of arrival. When my husband and I arrived, we did not have a double, even thought the desk had that as our request. Something about renovations on the third floor, which they would have know about when I called. We ended up with a king and a sofa bed, which was extremely uncomfortable. Were offered what we wanted the second night, but didn't want to repack to move. Didn't understand why our request was confirmed, but was not available when we arrived. August 7, 2014
Rated 5.0 out of 5.0 by remodel didn't effect our stay Even though the property was being remodeled, the noise level was minimal. August 6, 2014
Rated 4.0 out of 5.0 by Quiet room and comfortable bed Liked the location and was close to restaurant's. The Amenities were clean and well maintained and staff friendly and helpful. August 5, 2014
Rated 4.0 out of 5.0 by Mistake in Refund I attended a wedding in June 2014. I paid cash for my room. I used my debit card for a hold for incidentals. I checked out on 6/16/14. I noticed a charged $50.00 to my debit card (I don't use credit cards). They stated it was to cover any additional charges that I may charge to my room. I charged nothing to the room. I called twice and the days to receive the credit back kept changing. It is now July 24 and still no credit back to my bank account. July 24, 2014
Rated 5.0 out of 5.0 by Great location, easy access to airport Have stayed here the last four times we flew to Cancun for vacation. Check in/out is always a breeze. We book parking with global airport parking, drop off the car the night before our trip and leave the next morning. We have never had any issues with security in this area. Would highly recommend this property. July 23, 2014
Rated 3.0 out of 5.0 by Shuttle service unacceptable The shuttle stopped offering rides in the shuttle except to airport and CAE (business). There are great places, mall, food, etc. that they would take us to in the past as long as it was within reason. Now, they will not take you anywhere. July 22, 2014
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