Rated 4.2 out of 5 by 56
Rated 3.0 out of 5.0 by WorktravelerNC Where is the fruit?
I stay here often on business. I had not been in a few months. There was no fruit on the breakfast bar or in the waiting area. Everyone expects fruit! However, there were stacks of unread US Today Newspapers :( Also there was no Priority Club recognition.
February 24, 2014
Rated 2.0 out of 5.0 by BT1962 What the Heck
After many stays at H I Express's and other hotels, I can honestly say that I have never had an experience like this one. Upon check-in, there was one person in front of me and my co-worker. The desk person was very polite and pleasant to that person and informed them of the manager's reception along with other information. As he left the counter, the clerk barely acknowledged us. I told her my last name and she located my reservation. She gave us our keys without any information of the room #, where it was located in the hotel, where the elevators were, wi-fi password or any other hotel information. Nor did she advise us of the managers reception. I had to ask her what the room # was because it was written illegibly. I also was not recognized as a priority club member and I had to ask her if I was listed as such. My co-worker and I marveled at the lack of attention and professionalism displayed by the counter person. Needless to say, it was the subject of our conversation for the remainder of the day. We did attend the managers reception after overhearing about it. It wasn't much and they ran out of adult beverages and the food was sloppily displayed. Apparently there are CSX employees who frequently stay at this hotel and that is who they cater to.
January 29, 2014
Rated 4.0 out of 5.0 by huskrz33 Can't beat the comfort
Bed, pillows, TV and WiFi are top notch. Breakfast could use a wider variety of fruit, and I'm still waiting for HE to upgrade fitness facilities with better treadmills.
January 11, 2014
Rated 4.0 out of 5.0 by Mac15 Great customer service
Good hotel to stay at convenient to restaurants and interstate staff was friendly and made it an enjoyable stay.
December 29, 2013
Rated 4.0 out of 5.0 by UNCG2parent Stayed Several times
Like this hotel because of the location in Greensboro and closeness to UNCG. This is the only time that I have been a little disappointed in the room. Don't know if it was the floor or what but this was the first time we stayed on the 4 th floor and the room smelled like smoke even though it was a none smoking room. It must have been one at one time because there were burn marks on the carpet. I guess that you can't get that smell out of the stuff that was there during it's time of being a smoking room. Called the front staff and they were very responsive in getting house cleaning to try and get rid of the smell but with in a day, it was back again. Recommend renovating the room to get rid of the smoking smell.
November 29, 2013
Rated 5.0 out of 5.0 by Yowman Great Service
The steaff and Hotel was great. Everyone made me feel right at home.
November 14, 2013
Rated 3.0 out of 5.0 by Vicky2 Good location
Good location but it needs good management and a good overall. Clean - the room. Smelled stale
November 11, 2013
Rated 5.0 out of 5.0 by Joshua55 Staff and Room
Upon check in I was greeted with a warm welcome and everything explained clearly. I was pleased with customer service which was excellent.
November 4, 2013