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Rated 3.7 out of 5 by 88 reviewers.
Rated 2.0 out of 5.0 by Too much highway noise. Very close to the highway and the remodeling smells were too much October 31, 2013
Rated 2.0 out of 5.0 by Under construction They neglected to tell me the hotel was under construction and that pounding with a hammer right about my room would begin before 9am. I asked if they could stop but it didn't. Other than that it was a nice hotel. Also, I left a tablet charger and called 20 minutes after leaving there but they said they didn't have it. October 28, 2013
Rated 5.0 out of 5.0 friendly staff From check in through stay and check out, the staff at this facility were friendly and polite. Even though the facility was under construction during my stay, I experienced no inconveniences from the construction process. September 29, 2013
Rated 5.0 out of 5.0 by Very good staff Property under construction, staff more than makes up for any inconveniences, will stay again! September 23, 2013
Rated 2.0 out of 5.0 by Disappointing Visit Excessive interstate noise, no desk in room, curtains wouldn't shut completely, and breakfast attendant dropped bowls on floor that ended up on the breakfast bar after she picked them up. Not up to Holiday Inn Express standards. September 21, 2013
Rated 2.0 out of 5.0 by Lots to improve upon If first impressions mean anything, this place missed the mark. We are IHG Club members, so at check-in, there is usually a bottle of water waiting for each of us. Nope, out of water, which is a little thing. Then we noticed a sign which said the pool heater was out. When we arrived at our room, the door was propped open, so back to the desk so they could check the room before we entered. We put our suitcases in the room, then decided to find a place to eat. As we left our room, a Grove City police officer was going through a suitcase left in the hallway near our room. That was not a good first 15 minutes at this hotel. There is a lot of updating, so expect a lot of noise if you check in before 6 p.m. At least the people who checked us in and out were friendly. September 15, 2013
Rated 5.0 out of 5.0 by Clean & Happy From all the Front desk staff to the breakfast lady Too room keeping & to include the maint. staff , It is a pleasure to be here for an extended stay. September 4, 2013
Rated 3.0 out of 5.0 by Lack of attention by your staff On 8/30/2013 I notified the front desk that I will be leaving on 8/31. On 8/31 morning, around 7:00 AM I asked the front desk if I could leave my luggage in the room until noon time. She answered that they are fully booked and she needed to prepare the room. She suggested to leave the bags behind the counter. I told her I need the room to get change. Shen oked to check out by noon, reluctantly.. I believe being a Platinum member, I could check out, latest, by 2:00 PM on request. Your front desk refused the request off hand, without verifying the status of the member showed the lack of knowledge of current Holiday Inn policy. Or, the policy on late check out by Platinum member has changed? Please advise. September 3, 2013
Rated 5.0 out of 5.0 by Good location This location is well located for traveling, just off the Columbus 270 bypass, has a good choice of restaurants, and a walmart close if you need something after hours. Staff are friendly and helpful. Suggest you put the desk over by the window so it is easier to get around the desk chair. We are sorry to see the renovations taking away the recliners in the rooms. We have been traveling with Holiday Inn because of the recliners. A family member needs to sleep sitting up for medical reasons, and we could always count on Holiday Inn to have them. We will be looking now at other hotel chains. August 31, 2013
Rated 4.0 out of 5.0 by Excellent staff The ladies working the front desk were excellent. Hotel is clean and close to south Columbus without the traffic. August 26, 2013
Rated 4.0 out of 5.0 by fun times The staff at this Holiday Inn express was great. Our needs were met above and beyond and they were always friendly when we walked by front desk. The rooms were nice and looked like they are getting even better with all their improvemnts/renovations under way. That's for when we come back next year. Location was near everything and highway. only wished indoor pool heater was working:( August 19, 2013
Rated 5.0 out of 5.0 by Wonderful staff! Everyone on the staff was outstanding from the moment of check- in to check-out. Beautifully clean environment and conducive to a restful stay. August 17, 2013
Rated 4.0 out of 5.0 by Easy to access. Friendly staff. They were working on the hotel so getting in and out of the parking area was not easy. Trucks were in the way. Have stayed here several times because the hotel is located close to many eating and shopping establishments. The only problem we had was the pool was not usable because of a mechanical problem. Thought management would offer a discount on our stay. We did not ask. Should have. After an eleven hour car ride we were looking to relax in the pool. Maybe next time. August 14, 2013
Rated 2.0 out of 5.0 by Borderline This Holiday Inn Express is not spectacular. Cleanliness of my room was OK but the bathroom could have been cleaner. One of the lamps in my room did not work and for some reason I could not access WIFI. My bed was very comfortable. Some of the staff were polite, knowledgeable and professional while others not so much. Parking was difficult but that was probably due to the fact there were many trailers parked in the lot due to reconstruction that took up many spaces. One other item that disappointed me was that there was no fruit offered for breakfast. All of the other usual breakfast items were available. All other hotels I have stayed in that offer breakfast have fruit available but for some reason this one didn't. My recommendation to stay here is borderline yes and no. I would stay here again only if I couldn't find something else. August 1, 2013
Rated 5.0 out of 5.0 by Excellent hotel and location Stayed in a king suite. Very nice, clean, and comfortable. The staff was very nice and helpful. I would definitely stay here again. July 23, 2013
Rated 4.0 out of 5.0 by Pleasant Stay in Spite of Construction I stayed here for 10 days, and found all employees helpful and accommodating. We appreciated the breakfast service and the evening dinner and snacks. Luann was the best!. My grandchildren loved the pool. The rooms needs to be updated, but would definitely stay there again. The manager and employees made us feel very welcome and they created a family friendly environment. Since we stayed 10 days, we became familiar with their staff and found all from housekeeping, maintenance and desk clerks so friendly. In spite of the construction, would come back. July 2, 2013
Rated 5.0 out of 5.0 by Welcome calm at the end of a long day When I arrived I was apprehensive since the hotel was in the midst of renovations and my room was at the end of the hall overlooking the lobby, but my evening stay was very quiet and restful. I awoke the next day ready for my long drive. June 24, 2013
Rated 5.0 out of 5.0 by Good Service I have stayed at this hotel numerous times on my business travels and it was has always been adequate for what I was looking for. However on my last visit upon check-in early afternoon, the staff member that was working was the most pleasant that had worked there. She was training a new staff member and was very positive, polite and professional. She also immediately upgraded me due to Platinum. I haven't written a review before on my Holiday Inn travels, but she deserved "kudos" for her attitude. Unfortunately I don't remember her name! June 12, 2013
Rated 5.0 out of 5.0 by quiet stop-over We chose the Holiday Inn Express for a stop-over on our way south. The lady at the desk was friendly and welcoming. We wanted a clean, quiet place to stay for the night and that's exactly what we got. The room was actually more spacious than the Holiday Inn Hotel in Nashville. June 7, 2013
Rated 3.0 out of 5.0 by Grove City, Ohio Under renovation. Lobby was quite dirty. Did not appreciate one of the tile workers talking loud enough for my children to hear him say a curse word.................a minor one, but none the less, a curse word and unprofessional. Mattress was VERY uncomfortable and definitely needs replaced. Other than that, pretty decent place to stay. Check-in lady was very nice, but no recognition for me being a Platinum member. Definitely needs a whirlpool/hot tub in pool area. May 3, 2013
Rated 2.0 out of 5.0 by Under construction I have stayed at this location multiple times but will be the last. The lobby was under construction with tile cutting and hammering starting at 8:00 AM. I work evenings and got very little sleep during the day. It would have been professional to warn customers about the construction and noise ahead of time. April 30, 2013
Rated 3.0 out of 5.0 by Under construction The hotel seems fine, but there is renovation going on, so expect some noise from that. Otherwise typical Holiday Inn Express. Staff was fine, room was average. I was a little disappointed that I didn't get an upgrade being a platinum member, but no big deal it was just two nights. April 22, 2013
Rated 1.0 out of 5.0 by poor service and stuck in smokey room I stayed at this property and was initially placed in a handicap room because they were overbooked and could not put me in the room I requested when booked. So I was put in a smoking suite which was very smoke filled. Internet did not work all night. The front desk clerk tried several times to assist me without success. The tech support number never called back. The room was noisy as it faced the highway. As I was leaving, I spoke to the manager about my concerns and at that time, notice my priority membership was not added. The property mgmt. assured me they would get it added immediately. Never happened. Had to do it myself. The stay would've been better if I would've been able to use the internet for work. :/ Room was smelly but it was clean. April 8, 2013
Rated 5.0 out of 5.0 by Great smell of bacon Enjoyed our stay, especially after the HEI Syracruse disaster... Person at breakfast cheerful. March 22, 2013
Rated 4.0 out of 5.0 by Great location and value Seriously, this is a great location. Close to shopping malls and decent restaurants. The staff is friendly and helpful. I've stayed here many times and have not had a bad experience yet. March 20, 2013
Rated 4.0 out of 5.0 by Good Location - Friendly Staff After a long day of traveling, it was a pleasure to be greeted by very friendly front desk staff. The room was bright and cheerful, with handsome contemporary furnishings. Lots of choices for restaurants nearby. Only downside was a slightly noisy heatpump outside. (The room was so quiet that the heatpump was noticeable.) The breakfast is one of the reasons I stay at Holiday Inn Express and this hotel had the expected choices. The lobby was being renovated when I visited - I look forward to seeing it completed. Did not use the pool or fitness center, but they looked inviting. March 16, 2013
Rated 5.0 out of 5.0 by comfortable bed and great service Very nice hotel. I always stay here when in Grove City March 14, 2013
Rated 5.0 out of 5.0 by Customer Service #1! I recently stayed at this location while traveling on business and was pleasantly surprised at how nice it was. Even though this location was under construction, it was very clean. My room was nice and clean, I had a very comfortable bed and was very pleased with my stay. The staff was so friendly at check in and even the next morning when I went down to the front desk in desperation needing a safety pin. The front desk clerk was kind enough to sacrifice her own pin for me. By doing this she saved me from having to make an uncomfortable stop at a store to purchase pins and would have made me late for a meeting that morning. I love the breakfast options that are offered and will make the Holiday Inn Express locations my preferred choice when traveling. Thank you to the staff for putting the customer back in customer service!! March 13, 2013
Rated 5.0 out of 5.0 by great room nice stay would stay again and would refer to my friends the only thing was they were remolding the entrance was a mess March 12, 2013
Rated 4.0 out of 5.0 by ohio guest Easy to find and prompt service at front desk. Was not recognized as a propority club member. Morning breakfast was hectic due to large group of students staying there for singing competition. Overall the breakfast staff seemed to have everything well stocked. Checkout was smooth. March 2, 2013
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