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Rated 4.1 out of 5 by 144 reviewers.
Rated 4.0 out of 5.0 by Very helpful staff We've stayed at this hotel a number of times now. The staff are always helpful and friendly, and this time the hotel was very busy - I think completely full - and the staff rushed off their feet, but still they kept up a very good level of service, and always with a smile. The hotel itself is always clean and bright, and our room was good. June 19, 2014
Rated 5.0 out of 5.0 by Hamilton This is a well positioned hotel, for access to road networks from Central, to all other parts of Scotland. Friendliness, efficiency and cleanliness, are all major features of the experience. Parking on an adjacent site, with plenty of access. Family friendly, as well as catering for the business traveller. June 16, 2014
Rated 3.0 out of 5.0 by Desperately needs some investment in the rooms It's a real shame that the bedrooms are so dated. Accepting it is an Express not a full Holiday Inn however that doesn't really excuse it. Bedrooms are like student digs with bare discoloured walls to look at. The room configuration is all wrong with where the bed is and the televisions must be the oldest in the hotel industry. Old tube type that have a square screen and are deeper than they are wide. The range of channels available is also very poor. It's about time the rooms were looked after the same way the reception and bar is. Breakfast is usual Holiday Inn Express style and if you know what to expect you're not disappointed. That this, on my last stay the breakfast was fairly busy at 8am. There was no orange juice. Both milk machines were empty and no croissant. Not good at all. June 14, 2014
Rated 5.0 out of 5.0 by Great service, staff superb Had a lovely stay at Holiday Inn Hamilton, staff were really friendly, especially the gentleman with facial hair on reception. Would highly recommend. June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel and a decent nights sleep. I stayed here for one night in early June and found the hotel to be clean and well maintained. A friendly welcome was offered on arrival and I was checked in quickly. The room was clean and comfortable whilst I had a good nights sleep with no disruptions. There is a nice bar area to sit in the evenings and food is available during the week, unfortunately I visited at the weekend and wasn't able to try it on this occasion. Breakfast in the morning was decent with a reasonable choice available considering it is free. Overall a decent stay and I will visit again. June 11, 2014
Rated 3.0 out of 5.0 by Lovely staff but dated rooms Staff were really nice, but the room was a bit dated with a small CRT TV that did not work and poor lighting. Plenty of parking once you work out where to go, and convenient location for shops/cinema/supermarket etc June 11, 2014
Rated 3.0 out of 5.0 by Ruby Anniversary The hotel and staff were excellent However with no A/C in the room and what looked like a fan on the wall not working we had to have the window open. The noise from traffic kept us awake most of night especially "Boy Racers" who continually raced the road until early in the morning. June 9, 2014
Rated 1.0 out of 5.0 by Wont be back The most uncomfartable bed I have ever slept in, had to check out and book into another hotel locally June 4, 2014
Rated 2.0 out of 5.0 by Noisy hotel at the frong friendly staff but noisy at the front and paper thin walls means noise travels between rooms. June 2, 2014
Rated 5.0 out of 5.0 by Convenient Location Excellent hotel in a great location. Easy access to Glasgow. The train station was a short walk away and connections to other towns in Lanarkshire were regular and simple to negotiate. Many dining options in the area, but the hotel's food is just as good as any of them. Had a choice of three beds in my room, the two that I did sleep in were both quite comfy. Would stay here again if I need to return to the Hamilton area! May 30, 2014
Rated 5.0 out of 5.0 by Nice Parking lot is a retail complex and access to hotel is not ideal, but it was free. May 29, 2014
Rated 3.0 out of 5.0 by expected better bed was soft and dipped in the middle - not a comfortable night's sleep. Room had old style (flickery# crt tv - surprised by the old #small screen) tech. Staff efficient and helpful. Breakfast very reasonable. May 29, 2014
Rated 4.0 out of 5.0 Good weekend! Generic hotel but staff were particulate helpful, especially Ian who went out of his way to help me who my travel arrangements whilst staying in Hamilton. May 28, 2014
Rated 3.0 out of 5.0 by This hotel tried so hard but just couldn't compete with other hotels. Room Quality - 2.5/5 There was a distinctly stale smell when I entered the room, although there was a good chance this was caused by the rooms prior inhabitants the cleaning staff could have solved this with a quick squirt of air fresher. Alternatively (like I did) they could have opened the window for a bit. Apart from the smell the room was clean and we'll turned down. The bed was comfy as was the sofa to sit on. Wifi was available in the room and a speed test showed 14mb down and 1.7mb up, a very impressive speed test. Unfortunately the walls were very thin and I was able to hear (and probably could have joined in) with everything my neighbors said. The major let down to this room was the television which I would rate as unusable. The television was an old CRT box which not only had bad colour distortion from the speakers but also had a horrible flicker, years ago my eyes probably could have dealt with this but with the onset of plasma, lcd and led TVs my eyes couldn't cope and I listened to music on my tablet instead. Customer Service - 5/5 It's hard to rate Holiday Inn on customer service as they are not only always similar but also always excellent. I am looking forward to one day walking into a Holiday Inn and have a moody and grimacing person greet me, this way I know that Holiday Inn have actually employed human beings instead of perfecting customer service androids. So for now, as usual, service with a smile. No mistakes. Perfect. Food and Drink - 4.5/5 I treated myself to breakfast as it was the last day of my trip. The range of food presented on the free breakfast was excellent (again as expected from Holiday Inn) and I enjoyed a leisurely relaxing morning in the restaurant. The evening before I did want a bottle of water, unfortunately the bar was only equipped with 500 ml bottles and nothing larger. Although this was no issue it was just a little disappointing. However a working ice machine was available and clean so points for that! Local amenities and Car Park - 4/5 The hotel is situated on a major roundabout about half a mile from town, it would be an easy walk for anyone wanting a quick shop or to sample the night life. However in the same area there is a full retail park featuring a cinema, supermarkets and all sorts of other retail outlets. There are also a number of big restaurants like Nandos, Franky and Bennys and Chiquitas to name but a few, you can spend a bit of time shopping and then go for a meal and still be only a 2 minute walk from your room. The car park for the hotel is shared with the retail park so there will be plenty of parking to be utilised unless you arrive on a particularly busy day, like my bank holiday Sunday arrival. May 8, 2014
Rated 5.0 out of 5.0 by Holiday inn express hamilton Excellent,nice place staff are a credit to the company made really welcome nothing is too much trouble for them May 6, 2014
Rated 3.0 out of 5.0 by Repeat Customer I like Hamilton - staff are nice, location is great with cinema, pubs, swim pool, shops all in walking distance - and stay here once a month. On this occasion the room was too hot to sleep which is a big negative. Shower pressure was very poor but this has not been a problem on previous visits. May 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Hamilton Nice place really friendly staff excellent location &facilities recommend this hotel April 28, 2014
Rated 4.0 out of 5.0 by Good location for Business A good, clean Holiday Inn Express in a good location for seeing customers in and around Glasgow. The staff at the hotel were very friendly and helpful (even when I 'phoned to request a copy invoice...), the rooms were clean and comfortable - the only let down was the rather poor breakfast, despite which, I will use this hotel when I'm next in the area... April 23, 2014
Rated 5.0 out of 5.0 by Staff Just a great place to stay. Hotel staff were so help full and full of information. Food was ok for the price. Free car parking. Free WIFI what else could you want for the price. Only downside had to pay for drinks. Cant have everything I guess. Well done mostly to the staff. April 3, 2014
Rated 4.0 out of 5.0 by Car Parking.. Car parking is on the shopping car park, park near 'next' or as close as you can get to the hotel. Some fair eateries on the retail park which is handy. April 1, 2014
Rated 3.0 out of 5.0 by Number 53 After staying at your hotel on a number of occasions I found the reception staff were very rude on the last occasion I stayed there I asked them to put my points on my account and was told very rudely that they couldn't do that and I would be better to have a snack instead March 31, 2014
Rated 3.0 out of 5.0 by Everything you need for one night stay but get breakfast elsewhere!! Lovely hotel, clean and tidy. Would recommend it for location too. Only fault, breakfast! We came down at 830. No bread, no plates and no tables. Only hotel I've ever stayed at that doesn't serve bacon in the morning? ! There only seemed to be two ladies trying to see to everyone's demands. March 27, 2014
Rated 3.0 out of 5.0 by Noisy Saturday night experience We stayed as a family, 2 adults and 2 under 12s over a weekend. Friday night was very quiet in hotel but Saturday was not. We were all woken up constantly between 1-3pm to which I had to call hotel reception to complain about the noise at 3am. Not a good experience and to be mindful off if booking a Saturday night. We have stayed in Aberdeen City Centre HIE previously and experienced a pleasant quiet stay. Unsure if I would return here to Hamilton HIE after our experience and was disappointed that no mention was made regarding our call at 3am to reception when checking-out. March 22, 2014
Rated 4.0 out of 5.0 by nice hotel Nice rooms with firm beds & options for the firmness of pillows. Big window so could see your surroundings. Not quite as good if light sleeper & near lifts as can hear them dining when they reach your floor. March 21, 2014
Rated 3.0 out of 5.0 by Great Staff very helpful Well placed and excellent value. Unfortunateltly compared to many other Holiday Express's that we have stayed in the bed was very soft and has resulted in a very sore neck taht I am still suffering from a few days after. Friends staying same night had same problem New Mattresses needed and then 10 out of 10. March 19, 2014
Rated 5.0 out of 5.0 by Great value for money We stayed here at a busy weekend, the staff were great and even although Sunday morning breakfast was extremely busy the staff coped brilliantly! Great atmosphere in the bar area of a night time,very relaxed and friendly,rooms very comfortable and clean. Haved used holiday inn express twice now and would definitely look there first when booking time away again. March 19, 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent overnight stay at the holiday inn Hamilton, friendly and helpful staff, clean and comfortable room, great facilities in a good location. Would definitely recommend this hotel. March 19, 2014
Rated 5.0 out of 5.0 by hamilton has great staff I have to say the two young ladies on the front desk were exceptional(sorry i don"t know their names)they helped with my parking(big van)were polite and efficent.Thank you both. March 18, 2014
Rated 5.0 out of 5.0 by Nice couple of nights Staff, accommodation, breakfast all excellent. Only slight niggle slight noise from night club, but not enough to put us off coming again. Well done! March 17, 2014
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