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Rated 4.3 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by very good very good location and hotel 5*. would use holiday inn again. September 3, 2014
Rated 4.0 out of 5.0 by Fantastic hotel, needs a better car park This was a brilliant hotel, modern, clean and very comfortable, the staff were helpful and friendly, the food was incredible I highly recommend the sea bass!!! The only flaw of this hotel was the car park, it was tiny, the staff told me (when I complained about the car park) that they have an agreement with the multi story car park across the road, this was fine but only found that out because I complained, the multi story doesn't look the most secure of places either so didn't exactly feel comfortable leaving my car there, the other frustration was other guests rather than parking in the other car park parked in the middle of the small hotel car park blocking everyone in! Annoying when you get up early to go to work! September 1, 2014
Rated 5.0 out of 5.0 by Yet another memorable stay The HIE Harlow is my home away from home. The welcome from the staff is always excellent and the service provided is to the highest standard. I always stay at this hotel when I visit the area. I have no hesitation in recommending this hotel to other members in the sure knowledge that they will be warmly welcomed and have a great stay. August 31, 2014
Rated 4.0 out of 5.0 by Fantastic room A really great room, comfortable, clean and quiet. Good air-con. Modern bathroom with nice towels. Plenty of choice for breakfast but some cheap tasting cooked food. Staff were polite but not all that friendly. August 31, 2014
Rated 5.0 out of 5.0 by Met with my requirements Hotel conveniently located for the purposes of my visit to Harlow - hotel location also suited to those guests who are interested in shopping as it is on the edge of a fairly large shopping precinct which has all the usual "high street" outlets and supermarket. August 22, 2014
Rated 5.0 out of 5.0 by Friendly service in clean and bright hotel Have been to this hotel a number of times. The staff are helpful and polite and the hotel is always very clean August 21, 2014
Rated 5.0 out of 5.0 by My Night 2 For me this was a excellent stop over, modern hotel and value for money. Two minor issues but not the end of the world 1. Parking was £3.00 and no back door entrance to the carpark 2. Breakfast was let down by the sausages, there was a smell and taste to them, cheap meat August 17, 2014
Rated 5.0 out of 5.0 by Good Value Don't be fooled by the average looking exterior. The inside is fresh August 17, 2014
Rated 4.0 out of 5.0 by A Great Stay We were glad to see that the pillows have been sorted (when this hotel first opened last year, pillows were tiny and in very short supply). The breakfast choice was good, but the scrambled eggs were obviously reconstituted dried egg. Also, for a UK hotel where is the bacon. Plenty of sausages every morning, but no bacon - Why? You could alternate bacon/sausages each day, as they did in other HIE hotels in Canada, where we went before coming back to the UK. Staff were all very polite, friendly and helpful. August 13, 2014
Rated 5.0 out of 5.0 by A very pleasant hotel I enjoyed my stay at this hotel because of the pleasant, helpful and friendly attitude of the whole staff. The room was large enough for me, and was very clean and comfortable. The bathroom was also very clean and modern with excellent fascilities. The breakfast was plentiful and tasty, and also the evening meal. Thanks to all of the staff. I enjoyed staying with you. August 12, 2014
Rated 3.0 out of 5.0 by convient The hotel is a cheap hotel which proved expensive because I booked late. The hotel was clean and the staff were excellent.The food is junk.. If the hotel is mostly full why go to the expense of doing more,take the money and run. August 8, 2014
Rated 5.0 out of 5.0 by Best Looking Hotel in Harlow Excellent choice of hotel. I was impressed. Was clean and modern looking. The staff were great. Food choice for breakfast was amazing. The room was spacious and felt extremely comfortable. July 31, 2014
Rated 3.0 out of 5.0 by Holiday Inn Harlow July 2014 The beds were very comfortable the room facilities were adequate for an over night stay. The bathroom was a good size especially the spacious shower. Despite closing the appropriate door when showering, a lot of water was on the floor of the bathroom. After reading reviews, I was very disappointed with the buffet selection. It seemed limited compared to other Holiday Inn's. There was a minimal fruit selection, no bagels, muffins, bacon, mushrooms or tomatoes and only one choice of egg. No cups were out on either side and eventually after finding a member of staff, it seemed as if no staff were aware which items needed to be refilled, as we also had to ask and then wait for again for cutlery. However, we did find the reception staff pleasant, welcoming & helpful. July 31, 2014
Rated 4.0 out of 5.0 Eeek! Got into my room - got unpacked and changed, ready to go out. On leaving, found out that the latch on my door wasn't working and anyone could walk in at any time (yikes!# Phoned reception and eventually got moved to another room. #pack up, and unpack again# When we ate in the restaurant, the food was average to overcooked - ended up eating elsewhere. Of the limited hot items for breakfast each day some of those were missing, so ended up having breakfast elsewhere too. Also, it may be normal, but not keen on having to walk through reception to an 'ironing' room to sort out my shirts #maybe I'm just used to getting a iron and doing it in my room# Staff were friendly and polite though. July 30, 2014
Rated 5.0 out of 5.0 by Excellent - Once again!! With this not being the 1st time we'd stayed at Harlow, we knew exactly what to expect. And as ever the experience was excellent all round. From the welcome, to the room (cleanliness and decor both excellent), to breakfast and finally to checkout - I really cannot rate the place (and of course it's staff!) highly enough. We will be staying again, for both the fact it's ideal for a stopover before London and that we know we won't be disappointed. Thank you Harlow, we'll see you again soon!! July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and good value We have stayed here several times and always find the staff very friendly and helpful. The rooms are nice and clean and the beds very comfortable. The location is good - being close to town centre shops and restaurants, and handy for M11, Stanstead Airport etc. The new menu in the hotel restaurant provded a good choice of dishes to suit all tastes. Only disadvantage is the small car park. Although parking is available neaby it is a bit awkward getting from this to the hotel. July 15, 2014
Rated 4.0 out of 5.0 by Centrally located, Good Service All in all a good stay, toaster is a bit hit and miss in the morning. July 14, 2014
Rated 5.0 out of 5.0 by Great value Reception staff were incredibly helpful organising taxis to and from Hotel despite the tour of France being on which caused difficulties. Could not fault any of the staff. Having stayed in 1000's of Hotels over 30 years the staff were probably the most helpful I haver ever known. Everywhere was clean, atmosphere friendly. Good welcome and lots of assistance during our stay. July 11, 2014
Rated 5.0 out of 5.0 by Comfortable stay We stayed at the Holiday Inn Harlow and found it to be very clean, comfortable and friendly. The room was a good size and the shower cubicle huge. There was a very good variety in the breakfast buffet. July 3, 2014
Rated 4.0 out of 5.0 by Fine Very helpful friendly staff good reasnably priced car parking central location easy to find July 2, 2014
Rated 5.0 out of 5.0 by Smart Hotel with good services I had a good stay on my last visit to the Hotel. The staff are friendly, attentive and very helpful. Location is a bit rough, opposite the job centre but inside the Hotel is smart and clean. The room was quiet, spacious, clean and modern. The only negative is the small unsecure car park which had the barrier up the whole time I stayed, in fact the barrier was up during my last visit a few weeks prior. There is an overspill carpark next door in the NCP carpark if needed. June 30, 2014
Rated 5.0 out of 5.0 by Home from Home I have just enjoyed another excellent stay at this hotel. I think this is the best hotel in Harlow and I would not consider staying anywhere else. I looking forward to my next stay and the warm greeting I always receive from the staff team. June 28, 2014
Rated 4.0 out of 5.0 by Very impressive decor When I walked into my allocated room I was very impressed, both by the style, the cleanliness and the light, airy spaciousness. I have travelled extensively in the past and have considerable experience of hotel rooms. However, you do not seem to cater for female guests. My stay would have been very much more comfortable if there had been a mirror over the table/desk. Like most women I like to sit to apply make-up or, if standing, have somewhere to put my cosmetics. During my stay at the Holiday Inn neither were possible. It surely would not take much time or cost to install a reasonable size mirror to help us ladies. One other point I was not happy with was the layout of the breakfast. There was no logical sequence to the food on offer and it was squeezed into a cubbyhole that became chaotic. Guests trying to get from one side to the other to serve themselves and staff dodging in and out with plates, cutlery etc. June 25, 2014
Rated 3.0 out of 5.0 by Great stay Great stay just a shame a problem with my business account again June 25, 2014
Rated 5.0 out of 5.0 by great location and clean hotel best location for shoppers or clubbers very clean hotel polite staff June 18, 2014
Rated 5.0 out of 5.0 by 2 stay in 9 month period I'm originally from Harlow, now live in the States. Stayed here 9 months ago while I was in town for a friends wedding and was pleasantly surprised. Great hotel, great value, great location right in the center of town. If I had to come up with one con it would be with breakfast. Cereal selection is not as great as other HIE locations I have visited in the UK, and I believe the first time we visited bacon was served at breakfast, on our recent stay that was no longer the case. You can't have an English Breakfast without bacon... Otherwise, the hotel gets top marks from me. We will be back again. June 16, 2014
Rated 5.0 out of 5.0 by very clean and comfortable room Highly recommend this hotel modem buliding had a great stay June 16, 2014
Rated 5.0 out of 5.0 by A great place to stay A very pleasant hotel at which to stay. Convenient parking, and a very friendly and helpful staff. Breakfast was excellent, and there are shops and bars within walking distance from the hotel. June 14, 2014
Rated 4.0 out of 5.0 by Holiday Inn again First visit to Harlow Inn, having used other Holiday Inns hoped it would live up to other establishments, was not disappointed. Room carpet could have been cleaner, but the rest of the hotel was very good. Breakfast area a bit small and could be set out better, had to hunt for utensils and not so much choice as other Inns. The downs were more than made up for the excellent staff on reception. June 11, 2014
Rated 4.0 out of 5.0 by Good Hotel, nothing special Rooms were nice and new, beds had crevasse's down the middle, not really comfortable.... Internet during the day is lightning, but in the evenings, slows greatly, cannot use Skype. Breakfast was limited, nothing to write home about. Dinner in the restaurant was ok, Fish and Chips were blah... Otherwise, the hotel looks newer, the staff is friendly with little exception June 9, 2014
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