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Rated 4.3 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by 2 stay in 9 month period I'm originally from Harlow, now live in the States. Stayed here 9 months ago while I was in town for a friends wedding and was pleasantly surprised. Great hotel, great value, great location right in the center of town. If I had to come up with one con it would be with breakfast. Cereal selection is not as great as other HIE locations I have visited in the UK, and I believe the first time we visited bacon was served at breakfast, on our recent stay that was no longer the case. You can't have an English Breakfast without bacon... Otherwise, the hotel gets top marks from me. We will be back again. June 16, 2014
Rated 5.0 out of 5.0 by very clean and comfortable room Highly recommend this hotel modem buliding had a great stay June 16, 2014
Rated 5.0 out of 5.0 by A great place to stay A very pleasant hotel at which to stay. Convenient parking, and a very friendly and helpful staff. Breakfast was excellent, and there are shops and bars within walking distance from the hotel. June 14, 2014
Rated 4.0 out of 5.0 by Holiday Inn again First visit to Harlow Inn, having used other Holiday Inns hoped it would live up to other establishments, was not disappointed. Room carpet could have been cleaner, but the rest of the hotel was very good. Breakfast area a bit small and could be set out better, had to hunt for utensils and not so much choice as other Inns. The downs were more than made up for the excellent staff on reception. June 11, 2014
Rated 4.0 out of 5.0 by Good Hotel, nothing special Rooms were nice and new, beds had crevasse's down the middle, not really comfortable.... Internet during the day is lightning, but in the evenings, slows greatly, cannot use Skype. Breakfast was limited, nothing to write home about. Dinner in the restaurant was ok, Fish and Chips were blah... Otherwise, the hotel looks newer, the staff is friendly with little exception June 9, 2014
Rated 5.0 out of 5.0 by A most enjoyable stay. Very good welcome from the very customer-service oriented Reception-manager, who was very helpful in dealing with the alternative Parking arrangements arising from the Inn's Car Park being full up. All I had to do was drive to the NCP Car Park behind the Inn and give the Inn's Staff my car reg. no, and they dealt with the parking fee - still only £3 per day. The spacious room was very clean with coffeee and tea-making facilities - always welcome after a long drive. No problems with the TV and shower. Breakfast was much better than expected (a hot buffet with beans, scrambled egg, sausages, toast) - so you can start the day with something more than the usual cold continental breakfast. Finally, the cost of the two night's stay was very reasonable. Many thanks. June 8, 2014
Rated 5.0 out of 5.0 by handy for town this is the second time we have stayed there. i cant fault it.will be staying there next,i would give it 10 out of 10 June 5, 2014
Rated 4.0 out of 5.0 Usual Holiday Inn Express Quality "Usual Holiday Inn Express Quality" sadly let down by a very small car park. You will need to check in very early to get a space and have a very small car to get out....!! June 3, 2014
Rated 5.0 out of 5.0 by Night Worker Totally worth staying here,being a night worker and normally not being able to sleep during the day-no problems at all,staff were very good,food was varied and prompt.,very near to local shpos etc.Overall I recommend this hotel. June 2, 2014
Rated 5.0 out of 5.0 by Excellent business base and relaxing I had 3 nights and my colleagues 2 it was very clean and friendly Which allowed us to relax after long hours at work May 26, 2014
Rated 5.0 out of 5.0 by excellent customer service The service was excellent. Did not stay for breakfast so cannot comment on food quality. Overall quite happy. May 21, 2014
Rated 3.0 out of 5.0 by Nice room shame about the service and parking Very limited parking on site....after half an hour of driving around decided to ask in the hotel. Surprisingly, could park in the multi storey next door. Hint : put a sign in the car park. Check in was poor. Asked if i wanted points or free drink : was given a points voucher which i had to do myself. Never had this before. Asked if i could order from the restaurant was told at 9.35pm that the restaurant closes at 9.30pm. Upon walking into the big open until 10pm. Hint : be consistent with the service being offered. Lovely room, just too much hassle with parking and service. Disappointed. May 20, 2014
Rated 5.0 out of 5.0 by Super place Can't fault this hotel Excellent Staff, food, room, etc Simply world class A big thank from Brendan and Jackie. May 19, 2014
Rated 5.0 out of 5.0 by Great for a stay Great hotel, clean, fresh great service, but could do with a bigger car park May 19, 2014
Rated 5.0 out of 5.0 by Friendly helpful staff All the staff were extremely welcoming and helpful. Lovely clean room and bathroom spotless. Bed a little bouncy but it was pocket sprung and not memory foam as I am used to. A very enjoyable stay and would definitely recommend May 17, 2014
Rated 4.0 out of 5.0 by Just one night Very clean, modern with well trained staff, not a pretty location but great value for a quick overnight. Lost a star because of what am I am sure was a frozen type meal I had in the evening. All in all pretty good hotel. May 10, 2014
Rated 5.0 out of 5.0 by Excellent first time experience Having arranged a family meeting Holiday Inn Express was the only local hotel able to offer the amount of rooms required at Easter. I was nervous, never having stayed before but the whole experience far exceeded my expectations! The staff, especially the two Italian receptionists (whose names I forget, sorry), were friendly, helpful and nothing was too much trouble for them. The rooms were so large, oh my word! The food at breakfast was not at all what I expected - cooked eggs, beans, sausages as well at the usual cereals, toast, and cold choices. Wonderful! However, I have to say that I, and a couple of others in my party, was very disappointed in the quality of the mattresses. Having stayed in a rival chain, where they push the quality of their beds, I found the one in my room sadly lacking by comparison. Perhaps they could be looked at? But, overall it was a wonderful weekend and we will definitely stay again when in the area. Although I might have to try single beds next time! May 10, 2014
Rated 5.0 out of 5.0 by Fab Service Yet another great stay at HIE Harlow. The warm greeting from reception staff, the prompt service at the bar, the straightforward ordering of an evening meal and the checking that everything was to my satisfaction, make this hotel one I always use when in the area. With such great service and friendly staff, I look forward to many more memorable stays here. May 2, 2014
Rated 5.0 out of 5.0 by Another Enjoyable Stay In Harlow This stay was short and sweet, but the hotel was just as pleasant as my previous longer stays May 1, 2014
Rated 5.0 out of 5.0 by Excellent hotel, great staff I have stayed here many, many times over the past 18 months, I've probably spent more time here than in my own home! The staff are excellent, very friendly and will do pretty much anything to make the stay more pleasant, be it unblocking a plug or providing more towels in the middle of the night. They have even organised bowling nights for residents and had an Easter bunny over the bank holiday! The rooms are air conditioned and a good size, the beds are comfortable, and the room is spotless. Breakfast is free! which is always useful and there is a fairly good choice of cereals, fruit, yoghurt, pastries, bread and even cooked breakfast. The hotel is in the middle of town which is useful for the local amenities (such as they are for Harlow!) April 28, 2014
Rated 5.0 out of 5.0 by Another great stay Yet another great stay at HIE Harlow. The warm greeting from reception staff, the prompt service at the bar, the straightforward ordering of an evening meal and the checking that everything was to my satisfaction, make this hotel one I always use when in the area. With such great service and friendly staff, I look forward to many more memorable stays here. April 28, 2014
Rated 4.0 out of 5.0 by Bed Excellent value for money, however the mattress was either worn out or a very soft mattress, every night when we went to bed we ended up in the middle of the bed squeezed against each other, we complained about it at the time and were given an alternative but it was just as bad, the staff acknowledged the fact that they do have a problem with the beds. April 25, 2014
Rated 5.0 out of 5.0 by comfortable bed lovely bathroom and excellent service excellent overnight stay. breakfast choice was superb .Holidayinn express.I would definitely recomended April 23, 2014
Rated 5.0 out of 5.0 by Great Value and lovely pleasant staff The reception and breakfast staff were friendly and helpful. The room was clean and fresh compared to other hotels of this type. The bed was too soft for us but for one night it was fine but I had to laugh at the pillow wraps that offered a "choice" as they were all a bit flat! Considering the breakfast is included in the price and is advertised as continental, we were pleasantly surprised at the availability of a hot sausage and egg. It wasn't gourmet but sufficient and satisfying. Parking was a bit of an issue on the night we stayed but again, the hotel did pick up the bill for the multi storey car park. It might have been more of an issue for those less mobile. On the whole a pleasant stopover in comfortable surroundings. April 22, 2014
Rated 5.0 out of 5.0 by Fantastic stay. Stayed at Harlow H.I.E. for 2 nights. The great price was matched by great service, lovely staff, excellent cleanliness and a fantastic clean and easy breakfast buffet. Would not hesitate to stay at Holiday Inn in the future. Thanks guys. April 19, 2014
Rated 4.0 out of 5.0 by Another Plesant Stay In Harlow Overall great stay in Harlow as usual, housekeeping shows some improvement. Fantastic assistance from Chris & Inga on Friday 11th April, thanks guys! April 17, 2014
Rated 5.0 out of 5.0 by beb great staff good will stay again very happy with all, room clean, staff good, April 9, 2014
Rated 3.0 out of 5.0 by Uncomfortable bed! Have stayed many times here and have always been satisfied, but this time we had a double bed instead of twin beds - they must generally be used for one person as the mattress slumped in the middle and we spent the night rolling to the middle! We asked for a change of room due to uncomfy mattress, which they obliged - unfortunately this was the same, so spent 2 uncomfortable nights there. Hardly any soap in the dispensers and the bedroom wall needed decorating due to major scuff marks along it - but on a positive note the staff are pleasant, the breakfast good with plenty of selection, bar area pleasantly furnished. We will stay again because its in a handy location for our visiting family but will definitely request a twin bedded room next time! April 9, 2014
Rated 3.0 out of 5.0 by bar Selection of drinks is deplorable, most notably there is no Scotch malt on sale. I stayed at Glasgow Holiday Inn as well and the bar stocked exactly the same drinks. I don't think I shall use your inns again April 4, 2014
Rated 5.0 out of 5.0 by Such a good hotel For me this is the best hotel in Harlow. I am always guaranteed a warm reception from friendly helpful staff. What other hotel lays on a Ten Pin bowling night for it's guests? That coupled with a new dinner menu, I don't want to go anywhere else. March 31, 2014
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