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Rated 4.1 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Great comfort and helpful staff My stay was a great one! TV wasn't working and front desk explained why (loose connection, not broken), and sent maintenance guy up right away. Great amenities for the price and what a comfy bed! November 25, 2013
Rated 5.0 out of 5.0 by Clean, comfotable, safe and great location Easy Interstate access. Good restaurants nearby. Clean, comfortable and safe. Staff was courteous and professional. November 17, 2013
Rated 5.0 out of 5.0 by Great Breakfast! For not having a full kitchen, the variety and quality of hot food was excellent! Rooms were exceptionally clean. Great place!!! Stay here!!! November 3, 2013
Rated 5.0 out of 5.0 by Wedding Our daughter's wedding was in West Milford and we had many out of town guests. You were the missing piece to the puzzle of where to have the wedding. Your accommodations were great. Your staff could NOT have been more helpful, friendly and caring. Everyone had a great time and they were so accommodating with our little guest bags, breakfast...ANYTHING we needed. Can't thank you enough. Your corporate should know what a wonderful experience we all had. Thank you so much again! October 29, 2013
Rated 5.0 out of 5.0 by Great stay at Haskill HIE All the people who work there are very special in their own way.. They all focus on customer satisifaction.. They care about what they can do to make your stay a good one. The people at the front desk are very friendly, housekeeping is superb, and the manager Christine is a great leader.. Beds are firm and make it a wonderful sleep. Food for breakfast was very orginized and clean and great... We will always stay at this location, when we are in that area.. Thank you all to the staff of HIE Haskill, NJ October 25, 2013
Rated 4.0 out of 5.0 by comfortable bed we stay here when we come to visit family - very nice hotel. October 25, 2013
Rated 4.0 out of 5.0 by Good Value - Unhealthy Breakfast This is a great place - great location, comfortable, fairly clean, though bathroom sink leaked. The coffee is awful, no fruit was served at breakfast, and too many fattening choices, which is what contributes to obesity and poor health, but overall, a very convenient place. Just eat somewhere else. October 25, 2013
Rated 5.0 out of 5.0 by Clean, quiet, convenient to I-287 Staff was friendly. Room was everything we expected. Bathroom & shower were roomy and nice. October 16, 2013
Rated 5.0 out of 5.0 by extended business stay The hotel had many excellent qualities found at 3 star hotels, rooms were clean and in good condition, were kept clean for my entire 3 week stay. Breakfast was good, food was never old or sat in the warmer all morning. Plenty of fresh coffee when ever needed. October 7, 2013
Rated 5.0 out of 5.0 by Best Value in the Area I truly enjoyed my recent stay. The hotel is clean and comfortable, the staff is friendly and helpful, and the free continental breakfast is good. The hotel offers free WiFi Internet for all rooms and it is fast. One of the nicest things about this hotel that sets it apart is the lovely indoor swimming pool that is open year round. The fitness room is also clean and well maintained. The hotel is in a convenient location just off Highway I-287 and is only 40 minutes away from NY city. The hotel has free parking. October 5, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Clean and comfortable is what we like and thats what we got! September 13, 2013
Rated 5.0 out of 5.0 by Efficient, quiet, clean. We stay here often on long trips to and from Boston from NC. Clean and quiet. Breakfast has bananas, apples, boiled eggs, and skim milk as good healthy options. Coffee could be stronger. Staff should not smoke out front. September 3, 2013
Rated 4.0 out of 5.0 by Great Visit - but This property is rather new, but it is starting to show age, specifically the shower/tub area (room 412). The caulking is getting dingy and the tub had a chip in the enamel, which is starting to rust. Also the shower head is showing some hard water build up.The little details do start to add up, so I hope these items are addressed. Otherwise, this hotel continues to be an excellent value and a comfortable place to stay. I will continue to use it in the future. August 30, 2013
Rated 5.0 out of 5.0 by Another wonderful experience at this location Second year I have stayed at this location for an annual event and they were great with everything and prepared extra special things like gift bags and signs to commemorate our event. Very accomodating with everything. I will definitely be staying here again next year. August 21, 2013
Rated 5.0 out of 5.0 by Very nice place... We had a lovely time -- the room was very clean and quiet. August 21, 2013
Rated 5.0 out of 5.0 by Comfortable bed (King ) and the service was great A very good stay but we did not eat when we got up to go home August 15, 2013
Rated 1.0 out of 5.0 by Disappointed again. Alex and Jack are friendly and helpful as usual. They are the only staff members that should be working in the hospitality business. The females that work there are not helpful at all. They seem bothered by any requests. They are rude when I need help. Also, on the phone they told me they were fully booked and didn't have any rooms available but online there were a few available. The breakfast is HORRIBLE. Everything but the cereal is totally disgusting. The lady who is in charge of breakfast is rude and rushes you to finish eating. I witnessed her telling MANY guest to throw their stuff in the garbage and get up from the table. I do not recommend this location to anyone. I have stayed here many times and the problems are always the same. August 8, 2013
Rated 4.0 out of 5.0 by Good place to stay I enjoyed my stay here. It was clean and convenient to where I needed to be. I will definitely stay here again. I particularly liked the breakfast, the availability of a variety of protein made it easy to eat well. The staff was helpful with any questions or needs that I encountered. July 25, 2013
Rated 4.0 out of 5.0 by One night experience Stayed on our last stop in our 3-week round-trip in Eastern coast. It is on the average Holiday Inn quality. Nothing more, nothing less. Loud A/C and unopenable windows. Good bathroom, discount-flight quality breakfast. July 15, 2013
Rated 3.0 out of 5.0 by Work out the kinks The room was nice but the tv had issues and we could not watch every channel-the front desk staff did offer to change our room but after unpacking and settling in who wants to do that. We also had to get our key "re-activated" twice within a 2 day stay and no I did not put it next to my cell phone or a magnet. The room was clean and sufficient. June 3, 2013
Rated 3.0 out of 5.0 by No concern for security I stayed at this hotel twice within a week. May 10-12 to visit my Grandmother, May 14-16 for her funeral. On both visits I found the external door propped open with rocks so the hotel staff could go outside and smoke. The staff smoked right at the door, it stunk, and they never removed the rock. I brought this to the attention of the hotel front desk and both mentioned they knew it was a problem but nothing was ever done to fix it. If you travel a lot and stay in holtes a lot safe and secure is something that is on your list of things that are important. The point of one intrance and you must have a key to get into the interior of a hotel is for guest security. It is sad the the hotel staff has no appreciation for guest security. to bad. May 23, 2013
Rated 2.0 out of 5.0 by Noise in room Stayed in room 407 - had a loud rumbling noise, as if a big motor was sitting right over the entrance to the room. Thermostat on wall doesn't work, pillows were lumpy, and towels were very rough on day 2. Not a good overall experience. Won't be back. May 13, 2013
Rated 3.0 out of 5.0 by Can stay no problem could do better also Internet free in room Could do better being a holiday inn group also the Internet free could be extended to the rooms as well . Breakfast layout could improve. Also the variety May 8, 2013
Rated 5.0 out of 5.0 by Repeat Customer March 2012 we first used the Wanaque (Haskell) Holiday Inn Express for an unexpected death of a family member. They were very accomadating to us and out of state family members. The experiance at the hotel was positive but we did not write a review at that time. April 26, 2013 we arrived at the hotel again for a more pleasant experiance, the Lakeland High School Class of 63 reunion. I contacted the hotel by phone and placed my room reservation. A very pleasant young lady accomadated me and I had a e-mail confirmation within minutes. Desk employees were very accomadting during out stay. We met many out of state classmates in the lounge during breakfast and began to catch up on our lives and start the day. I would recommed it to any of the local high schools who plan reunions in the local area. April 29, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable Clean, comfortable with a friendly staff. I would definetly stay here again. April 13, 2013
Rated 5.0 out of 5.0 by Convenient, comfortable hotel We have stayed in this hotel many times. The hotel is always clean, the staff is friendly, and they do their best to accommodate any special requests. We have always had good experiences with this hotel, I would not hesitate to recommend it to others. April 3, 2013
Rated 3.0 out of 5.0 by Just okay I stay at a lot of Holiday Inn Expresses, but this one was particularly disappointing. The heat in my room never came on even though I cranked it up as high as it would go. Also, the number of towels I was given was barely enough. Since I was only staying here for one night, I didn't bring up any of these issues, but I typically don't have these problems when I stay at these hotels in other locations throughout the country. On the plus side, breakfast was pretty decent and the staff was not rude. The room was also clean and parking was pretty convenient. March 15, 2013
Rated 1.0 out of 5.0 by Front Desk Personnel Rude When my wife and I went to check in, the front desk personnel was rude and un-accommandating! Why would someone in the service industry be so rude? February 19, 2013
Rated 1.0 out of 5.0 by They checked me out of my room and I prepaid! My company paid for my weekly hotel room in advance. This was to limit the number of personal expenses I would have to submit when I returned. My stay was Sunday - Friday, yet on Wednesday when I returned from class I had been checked out of my room and my money refunded! I spoke to the front desk clerk and she told me that I would just have to wait until Thursday morning to speak to a manager. Obviously, being from out of town and no room to sleep in this was not going to work for me. We eventually worked it out, but I was not happy with the house keeping staff that instructed the front desk to check me out. In addition, they only had one elevator--which could only accommodate 4 people, the coffee was constantly cold in the mornings, and my room had window heat/air which never adjusted the room's temperature to a comfortable setting. February 4, 2013
Rated 5.0 out of 5.0 by Great experience. We had a great stay but the elevator was a problem. Our first night we took the elevator and between the 3rd and 4th floors it stopped and went back down. Other times it is very slow. Other than that it was great. January 3, 2013
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