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Rated 4.2 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by Overall good experience The gentleman at the front desk when we checked in was great, the pool was nice, rooms spacious and comfortable. The ladies when we checked out weren't rude but not hospitable either. Ice machines were all broken that morning June 12, 2014
Rated 5.0 out of 5.0 by Staff Check in staff went above and beyond to help us with numerous things during our stay. From extra towels, places to eat, help with using fax machine, and general information about the area and towns nearby. With being new to the area it was very helpful. Very courteous and respectful. Rooms were very clean. Breakfast was great! We are coming back in the area late summer and will be staying there again. June 9, 2014
Rated 3.0 out of 5.0 by Loud elevator The hall echoes with the loud tones from the elevator every time it stops on your floor. Great breakfast and lounge area. Some issues at check-in and check out with room payment having multiple guests with same last name. June 3, 2014
Rated 4.0 out of 5.0 by Functional, comfortable I don't travel to spend time in a hotel. So I seek out a place where I can park my own car, use the luggage cart, and not be around a bunch of uniformed servants with their hands out. This place is good that way. Breakfast is important. This one has the emphasis I like -- eggs and meat. On weekdays it closes at 9:30, which is too early and sometimes it is not adequately replenished toward the end. They do not let the scrambled eggs get dried out. But on the day of the half-moon shaped microwaved omelets with the fake cheese fillings, go somewhere else. The internet is good -- it lets you send as well as receive and is relatively quick, but you must sign in many, many times per day, which is a major nuisance. Rooms are clean, but towels are to few and too thin. June 3, 2014
Rated 4.0 out of 5.0 by great sevice enjoyed the stay .. Nice setting , quiet, great service .. close to business June 2, 2014
Rated 5.0 out of 5.0 by Consistently excellent. Clean rooms and breakfast area, friendly and competent staff, great value for the cost. Easy access off I287. Grocery nearby. June 1, 2014
Rated 5.0 out of 5.0 by great staying here the people were great and caring, the hotel was very clean, and everyone was a pleasure dealing with,,,thanks for a great stay,,,see you next time for sure May 24, 2014
Rated 3.0 out of 5.0 by worn out Holiday Inn I hope this Holiday Inn is planning some repairs and updating. The heat/AC unit had been worked on that day and the cover was just leaned onto the unit. This fell off completely when it was leaned on. There was an actual hole in the bathtub. It was a bit unnerving to find someone else's pizza in the refrigerator. The pool was cloudy. The toaster was manual- it only worked if you held down the lever the entire time. This month we stayed at three other Holiday Inns which were far superior to this one. I will not stay here again. April 29, 2014
Rated 4.0 out of 5.0 by Clean , big, comfortable rooms I stay at this site often as it is very convenient to my daughter's house, There is no other hotel within miles of this location. Nice big clean comfortable rooms and bed. Breakfast is so-so but I really only eat small stuff anyway. Coffee's good. Prices for rooms OK - higher during the week than on weekends. One VERY slow elevator that all have to use, including cleaning people. Pet friendly , just so you know. Private Swim classes just about every late afternoon in the pool for kids - outside party books the pool for lessons. March 27, 2014
Rated 5.0 out of 5.0 by As Usual, As usual, HI-Express exceeds our expectations. We travel with two cats, so Pet Friendly is important to us. All of the HI-Express Hotels we've stayed in (and the chain is our 1st choice#, have been immaculately clean #can tell this by the reaction of the cats when we enter the room), easy to locate, quick and efficient check in, larger than normal rooms, and quick and efficient check out. If it's possible, we will always choose HI-Express 1st. We've never ever been disappointed. March 19, 2014
Rated 4.0 out of 5.0 by Good Stay, but no priority club recognition. First, it was a good stay. I was surprised at the lack of any attempt to recognize a platinum member of IHG. Not expecting the red carpet, but it would be nice that you would put forth some effort as other IHG properties do. February 23, 2014
Rated 5.0 out of 5.0 by Great Experience The hotel's location is great and is right off the highway. There is a Burger King that is next to the hotel and a supermarket diagonal from the hotel. The room is typical Holiday Inn Express style - clean and simple. Late checkout was extended when to Plat members. January 15, 2014
Rated 2.0 out of 5.0 by Disappointing Due to the altering of our reservation from double queen to king and several in-house issues, we had 5 room assignments within 12 hours. The general manager's compensation was 5000 pts. or one-fourth of a night (for our 3 night stay). Though the 2 rooms we had for the first night and the room we shared the next two were clean and comfortable and the weekend staff seemed to want to be helpful, the front office glitch and the general manager's response are very disappointing customer service. . . Not the experience we generally have at Holiday Inn Express in other locations. January 11, 2014
Rated 5.0 out of 5.0 by My happy holiday here The service and amenities are convenient and loved the breakfast! I've stayed here many times and have always enjoyed this place! December 29, 2013
Rated 5.0 out of 5.0 by Great rooms and attentive staff Had the privilege of staying here on two different occasions and each time they were great. Clean room and comfortable rooms. Indoor pool and onsite laundry facilities made it the perfect place to stay while in the area for work. One night in particular the room upstairs were making a lot of noise while I was trying to sleep and they handled it immediately and with no future hassles. They are very professional and couldn't have had a better time. Be sure to visit the bar across the street if you are looking for a place for after work just to grab a beer. It's a dive bar but me and my co-workers had a blast each time. December 8, 2013
Rated 2.0 out of 5.0 by Comfortable room. When I arrived the room temperature was uncomfortably warm. I kept lowering the thermostat trying to reach a good temperature. Finally the air conditioning turned on and would not turn off. I finally turned the unit off and it warmed up. The next morning I reported the problem and when I got back to the room, that afternoon, I was back up to 80 degrees. I lowered the thermostat to 66 degrees but it was still uncomfortably warm all night. Worst stay at a HIE I have ever had. December 5, 2013
Rated 3.0 out of 5.0 by tv broken and breakfast ended early we couldn't get the tv to work. and when my husband went down to the breakfast at 9:00AM - there were no more eggs - even though the breakfast was supposed to go till 9:30AM. we never got breakfast eggs and couldn't watch the morning news. so it wasn't such a great experience. we called to get someone to come up the room to fix the tv - but no one ever arrved at we left at about 10:30AM. December 2, 2013
Rated 5.0 out of 5.0 by Great comfort and helpful staff My stay was a great one! TV wasn't working and front desk explained why (loose connection, not broken), and sent maintenance guy up right away. Great amenities for the price and what a comfy bed! November 25, 2013
Rated 5.0 out of 5.0 by Clean, comfotable, safe and great location Easy Interstate access. Good restaurants nearby. Clean, comfortable and safe. Staff was courteous and professional. November 17, 2013
Rated 5.0 out of 5.0 by Great Breakfast! For not having a full kitchen, the variety and quality of hot food was excellent! Rooms were exceptionally clean. Great place!!! Stay here!!! November 3, 2013
Rated 5.0 out of 5.0 by Wedding Our daughter's wedding was in West Milford and we had many out of town guests. You were the missing piece to the puzzle of where to have the wedding. Your accommodations were great. Your staff could NOT have been more helpful, friendly and caring. Everyone had a great time and they were so accommodating with our little guest bags, breakfast...ANYTHING we needed. Can't thank you enough. Your corporate should know what a wonderful experience we all had. Thank you so much again! October 29, 2013
Rated 5.0 out of 5.0 by Great stay at Haskill HIE All the people who work there are very special in their own way.. They all focus on customer satisifaction.. They care about what they can do to make your stay a good one. The people at the front desk are very friendly, housekeeping is superb, and the manager Christine is a great leader.. Beds are firm and make it a wonderful sleep. Food for breakfast was very orginized and clean and great... We will always stay at this location, when we are in that area.. Thank you all to the staff of HIE Haskill, NJ October 25, 2013
Rated 4.0 out of 5.0 by comfortable bed we stay here when we come to visit family - very nice hotel. October 25, 2013
Rated 4.0 out of 5.0 by Good Value - Unhealthy Breakfast This is a great place - great location, comfortable, fairly clean, though bathroom sink leaked. The coffee is awful, no fruit was served at breakfast, and too many fattening choices, which is what contributes to obesity and poor health, but overall, a very convenient place. Just eat somewhere else. October 25, 2013
Rated 5.0 out of 5.0 by Clean, quiet, convenient to I-287 Staff was friendly. Room was everything we expected. Bathroom & shower were roomy and nice. October 16, 2013
Rated 5.0 out of 5.0 by extended business stay The hotel had many excellent qualities found at 3 star hotels, rooms were clean and in good condition, were kept clean for my entire 3 week stay. Breakfast was good, food was never old or sat in the warmer all morning. Plenty of fresh coffee when ever needed. October 7, 2013
Rated 5.0 out of 5.0 by Best Value in the Area I truly enjoyed my recent stay. The hotel is clean and comfortable, the staff is friendly and helpful, and the free continental breakfast is good. The hotel offers free WiFi Internet for all rooms and it is fast. One of the nicest things about this hotel that sets it apart is the lovely indoor swimming pool that is open year round. The fitness room is also clean and well maintained. The hotel is in a convenient location just off Highway I-287 and is only 40 minutes away from NY city. The hotel has free parking. October 5, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Clean and comfortable is what we like and thats what we got! September 13, 2013
Rated 5.0 out of 5.0 by Efficient, quiet, clean. We stay here often on long trips to and from Boston from NC. Clean and quiet. Breakfast has bananas, apples, boiled eggs, and skim milk as good healthy options. Coffee could be stronger. Staff should not smoke out front. September 3, 2013
Rated 4.0 out of 5.0 by Great Visit - but This property is rather new, but it is starting to show age, specifically the shower/tub area (room 412). The caulking is getting dingy and the tub had a chip in the enamel, which is starting to rust. Also the shower head is showing some hard water build up.The little details do start to add up, so I hope these items are addressed. Otherwise, this hotel continues to be an excellent value and a comfortable place to stay. I will continue to use it in the future. August 30, 2013
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