Rated 4.1 out of 5 by 74
Rated 5.0 out of 5.0 Wonderful service
Our room was immaculate. Check in and check out were simple. The breakfast was delicious and the choices were abundant. What impressed me the most was the customer service. When we checked in the woman at the front desk asked what brought us to the hotel. We shared that we were in town for a funeral and she offered her condolences. Later that night, when we went to our room, there was a sympathy card hand written from the staff. I have never had such a personal experience from a hotel before. Thank you.
October 15, 2013
Rated 3.0 out of 5.0 by Quail Bob from California
Everything was great except when I arrived at the airport at 11:30 in the evening I was told that the shuttle only ran till 11PM. They did send a limo driver to pick me up. This should have been told to me when my reservation was made. It was around 1PM when I finally got checked in. That mad a long day.
Also when leaving for the airport the shuttle drive didn't show up. I was suppose to leave on the first shuttle at 7AM. The manager came in around 7:20. I had an 8:15 Flight. This is in excusable.
I would recommend the hotel but if you are shuttling to and form the airport you better have your own transportation.
I think the manager should have offered something for putting me through this ordeal.
October 15, 2013
Rated 5.0 out of 5.0 by joanz 0very good stay
Our first trip to hotel and was very pleased. Everything was clean and looked fairly new. Quick check in and very receptive front desk. Breakfast was ample in a nice casual room with TV and free newspapers at front desk. Will definitely use again.
October 8, 2013
Rated 3.0 out of 5.0 by posguy Really Average Visit
It is hard to evaluate this property. I have stayed at two other HIE in Long Island and had MUCH better experiences at those other properties.
While one or two of the staff members were very pleasant, the others just seemed to not be as outgoing or friendly. As an example, the front desk person was asleep at the front desk when I arrived overnight. I woke her up. When I told the front desk person about that the next morning, it was shrugged off.
The room I stayed in was "dated". The upholstered furniture was stained - BAD. The bed was clean (but really hard#. Also the room is dimly lit even with the lamps on.
A different amount of towels were left by housekeeping each day and some days they left shampoo and other days not. Also, the bathroom floor wasn't mopped and the carpet wasn't vacuumed #I could tell by the stuff under the desk that was left by doing paperwork.
I did not visit the pool or hot tub area since there were several teams of youth hockey there. I heard them running down the hall continuously during the evening. No, I didn't complain because I knew there was nothing the hotel could really do about that.
So, as I said, the hotel is average or maybe on the "low" end for an HIE property. When I revisit Long Island, I will probably select one of the other properties.
October 4, 2013
Rated 5.0 out of 5.0 by Cmarti9965 Awesome Experiance
We had a wonderful Time. The rooms were clean and the hotel staff were very helpful . Michelle at the front desk went out of her way to help us with direction and getting our flight information. I recommend this hotel TOTALLY!.
October 4, 2013
Rated 3.0 out of 5.0 by xxxroadwarrior Still not listing
The Holiday Inn Hauppauge Long Island, has some things to learn..
#1 Please listen to your guest needs..
#2 Please do not charge you guest Credit Card ahead for incidentals, business travelers should, not have to worry about this matter.
The breakfast should be ready for 3am for the guest that must leave at an earlier time. That would be great!!!! :)
I would stay here again if I was not on business, But don`t re lie on a wake up call if you ask for a standing one for a week long stay. Because every one don`t give that respect. But other that that it`s a good stay if you are on Long Island to see the sites.
October 2, 2013
Rated 5.0 out of 5.0 by gman08 Well worth it..
Had a great stay at this location. Looking forward to return in future.
October 1, 2013
Rated 5.0 out of 5.0 by George7 Michele
During a recent stay with my wife at Hauppauge-Long Island Holiday Inn Express we had the pleasure of meeting Michele
Not only did Michele display the utmost professionalism but went beyond "the norm" to insure we had a great mini-vacation,
Never would I hesitate to trust Michele and IHG staff are doing everything they and more to make their guests lives little better while staying at a IHG property,
September 28, 2013
Rated 5.0 out of 5.0 by Bentshaft Great Staff
Excellent location for the beach. Staff was extremely helpful.
Looking forward to my next visit.
September 25, 2013
Rated 5.0 out of 5.0 by chipper49 Sets a high standard for all other HIE properties
Our family with a 10 year old and 7 year old spent two nights here in mid-September 2013. We arrived fairly late on Friday to a friendly welcome and a well organized front desk.
The dining room provides a standard HIE breakfast menu, but it was all fresh and closely attended to both mornings we were there.
The property's pool and fitness center are very nice, clean and inviting. In addition to the pool the facility has a sauna. There are also men's and women's locker rooms with showers. The nicest fitness area I have seen in a HEI.
Parking is great and access to I-495, the LIE, could not be easier. Access from surface streets is a little complicated. Coming in from the Long Island Ferry is simple. Getting back on surface streets is a bit complicated.
We had a great stay.
September 19, 2013
Rated 5.0 out of 5.0 by Fitzy769 COMFORTABLE BEDS AND AMAZING STAFF
After my experience at this hotel, it has changed my view on my own personal bed at home. After staying my night I woke up refreshed and ready to take the day on. The bed was perfect and the pillows were like clouds.
I had called down to James at the desk and requested a second pillow for the sofa bed. It came in a timely fashion by the helper I believe his name was Gus.
This place feels like home away from home.
September 13, 2013
Rated 5.0 out of 5.0 by JLambUK A cared for hotel with a lovely atmosphere
I stayed at this hotel for three weeks whilst on a work experience placement from England (31st July – 20th August). In that time I felt most welcome and at home. The HI Express Hauppauge has every facility you need in a hotel - and more, such as the pool and business shuttle bus - but it was the staff who made my time there a pleasure. They are evidently a highly conscientious bunch whose kindness added warmth to a hotel that is clearly highly cared for. It was never anything less than very clean and comfortable. The warm cookies that were placed in the reception each afternoon are just one of the many small efforts made by the team to give the hotel great personality. In particular I would like to thank the House Man Theonli. A day did not go by without Theonli making sure I was content and enjoying my stay in Hauppauge; I hope he goes far, whether that is with Holiday Inn, in hospitality, or life in general. Staff that act with such diligence, integrity and care are difficult to come by. I hope IHG recognises and is proud that they have a hotel manned by such people.
September 12, 2013
Rated 5.0 out of 5.0 by pepermintpatty21 Long trip//happy ending
After a long ride to Hauppauge we were happy to finally be there and relax. Everything went as smoothly as possible. Registration was done quickly and when we arrived at our room we were pleasantly surprised to see the room clean and comfortable. We will certainly be staying there again on another long weekend trip.
Did I also mention that the staff was very friendly and courteous and helpful. Thankyou again
September 12, 2013
Rated 4.0 out of 5.0 by MisterWhite555 Great experiance
I would highly recccomend this hotel except for the room rates. I would prefer to stay at this hotel but there rates are fluctuating too much to higher prices. When asking the staff they could not give a reason for the room rate changes. Unfortunately with company restrictions I cannot stay at this hotel when prices change to a higher rate. Otherwise hotel is very good and clean.
September 9, 2013
Rated 5.0 out of 5.0 by davico Great experience al around
My Wife and I were in Ney York for a wedding, and the hotel was great, the front desk were very friendly and professional, the room was clean and pleasant, bathroom and amenities fair.
Breakfast was excellent, good variety of choices, thank you for a pleasant stay.
September 5, 2013
Rated 5.0 out of 5.0 by Eggula63 Wonderful Stay
Very quiet, relaxing and stress-free. Just what I needed. This is one of the best HI Express. Friendly staff, heated pool, refrigerator & microwave in every room and free breakfast in the morning.
August 31, 2013
Rated 4.0 out of 5.0 by DGMorton Noisy AC Unit
The AC Unit, in the original room that we were given, was very noisy. The staff moved us and was very accommodating when we asked for a new room. I would suggest that the AC Unit be replaced. I think that the original room was 508.
August 31, 2013
Rated 4.0 out of 5.0 by Spearlie Great stay
Had a great stay the bed was comfortable , the room was nice & clean .
August 28, 2013
Rated 5.0 out of 5.0 by BenBBsmom Great location and excellent service
Came for our son's wedding and we were pleasantly surprised! At first look, being from Vermont, it's a hotel surrounded by a parking lot right off the highway. Well, that's convenience. The staff was very helpful and responded to one problem we had immediately that wasn't really their fault at all! And the breakfast was better than most...everything you can imagine plus more so everyone in your family should be able to find something to eat. Really nice!
August 28, 2013
Rated 4.0 out of 5.0 by visitngstonybrook Overall good but breakfast not so good
Need some improvement in breakfast arranging staff. At times all three coffee pots were empty at same time. Staff needs to pay more attention.
Also orange juice was literally water. Don't provide if you can't afford pure juice.
August 27, 2013
Rated 5.0 out of 5.0 by Pumpkin1 Very comfortable rooms, great staff
The staff was very friendly and accomodating. I was there for my son's wedding. The reception staff was very helpful to me for instructions and handing out 'gift bags' to other family members also staying there. There was lots of parking available for free. Some of the other hotels charged for parking. Breakfast was awesome - many items to choose from.
Would recommend this hotel.
August 23, 2013
Rated 4.0 out of 5.0 by JJ1959 Indoor Pool/Room Walls
Pool was quite cold and could have been cleaner on the floor of the pool.
Room walls needed painting especially up near the ceiling.
August 21, 2013
Rated 5.0 out of 5.0 by Pilot98 A good place to stay on Long Island
I have stayed here before and as ever the standard of comfort is excellent and the staff helpfull. The beds are superb! The only criticism I have is the recommended restaurant list needs review as in some cases the addresses are inaccurate and send you on a wild goose chase!
August 21, 2013
Rated 3.0 out of 5.0 by Faceman OK Place
Breakfast area I have had better. Food had ran out and it took a while to get more. Room and staff were good.
August 20, 2013
Rated 4.0 out of 5.0 by CCleary Nice place
Was very satisfied for the price. Staff is wonderful.
August 19, 2013
Rated 2.0 out of 5.0 by caspercm disappointing stay
Called the day of arrival to inform staff I would he arriving at 11pm. Checked into room and it reeked of cigarette smoke. They said it was the last room. The toilet handle was broken to the point it would not flush at all. Had to wait around for half hour for maintenance to fix it. Then desk clerk informs us they do not have any more blankets for sleeper sofa. I have been priority club member for 25 years and have not had such a miserable experience anywhere but here at this location. It was extremely disappointing. I used reward points and feel I did not get value of my points. Staff not interested in resolving customer Satisfaction. I had family members with me using another room and it was an embarrassment for me.
August 4, 2013
Rated 5.0 out of 5.0 by rollgfeet july stay
Everything was fine. I wish it could have been under $100 but the price was comparable to others.
July 29, 2013
Rated 5.0 out of 5.0 by ORscott1234 Overall very nice visit
...except they have the slowest elevators I've ever seen
July 26, 2013
Rated 4.0 out of 5.0 by Stacey28 Affordable and great service.
My family and I had to stay at the Holiday Inn Express because we had business in Manhattan. The rooms are very affordable and close to the expressway to get to Manhattan. The staff was cordial and accommodating. We were given a room on the sixth floor, but the floor and room smelled like cigarette smoke. The maintenance man told me to call down and tell the desk clerk that I would like to change my room because the room smelled like smoke. I did that and the desk clerk told me to come right down to get a key to another room. The fifth floor was much better. The bed was comfortable and the service was great. The room served its purpose for the two days my family and I stayed. It was more affordable than staying at a hotel in Manhattan. The breakfast is also a great bonus that comes with the room.
July 24, 2013
Rated 5.0 out of 5.0 by Debi313 Baseball Tournament
We came from Mass on a Baseball Tourny but came early and did some family stuff first. Although the room was clean and neat, the staff of the hotel is what made our trip really nice. All the ladies on the desk were so nice! There were 3 of them during our stay and each and every one was friendly and extremely nice. The gentleman on a few of the evenings was also nice but not as friendly as the ladies. The breakfast was great every day and the woman who stocked and worked the breakfast room every morning was super nice and accomodating. The ladies who cleaned the rooms were all smiles and hello's in the elevators. We had a good week (7 full days) and not a complaint to be had. We were even there during the room key/lock upgrade and it was no big deal. Any tme we needed a new key the ladies smiled and gave us a new one in less than a minute. We had a couple team dinners in the breakfast room and used the public spaces a lot. The pool was a bit small for 13 teen boys, but they had fun just the same. We would definately recommend this hotel to anyone.
July 19, 2013