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Rated 4.2 out of 5 by 336 reviewers.
Rated 5.0 out of 5.0 by Convenient location; good breakfast We opted to stay at this hotel. The location and the quality of the hotel are very good, though there are closely comparable hotels nearby that are cheaper. February 24, 2015
Rated 1.0 out of 5.0 by Terrible Experience We were picked up late by the shuttle from the airport, and although the process was convenient enough, the ride was extremely unpleasant. Once we arrived at the hotel, I confronted the driver about his terrible attitude, to which he belligerently answered, "I'm not going to talk to you! If you have a problem, go talk to the manager!". Although I was told that the shuttle bus did not belong to HIE (rather a cooperative shuttle service between several hotels in the same area), it was appalling to be confronted by someone with such terrible attitude. Needless to say, it was a horrific way to start a trip. February 23, 2015
Rated 5.0 out of 5.0 by Friendly This was my second time. I got a bigger room the first time, but I was still comfortable. You may want to make sure that the Internet work's if you are on the 4th floor. February 18, 2015
Rated 3.0 out of 5.0 by Good for a short stay It was our first time staying here and we loved how it is centrally located, the room was clean and organized. I am a platinum member so i received an automatic upgrade to a suite. We experienced disappointment with the condition of the rest room, the water pressure in the shower was sub-par, there was water damage on the sink vanity due to it being poor compressed wood material. And holiday inn in general really needs to upgrade their bathroom amenities. The breakfast area was poorly stocked when it came to warm items and there were a lot of ppl all over it. also, there is very limited handicap and front entrance parking. All in all, it was a decent stay but for the price point i would expect it to be a better hotel room. February 18, 2015
Rated 5.0 out of 5.0 by LAX I could not expect more from and hotel. Met all of our expectations. February 13, 2015
Rated 3.0 out of 5.0 by slow internet Good value standard hotel near airport with free shuttle. I stay here regularly but am fed up with the slow internet and may consider elsewhere if this is not resolved. Its been slow for months February 11, 2015
Rated 5.0 out of 5.0 by Nice hotel Nice hotel, close to the airport. It was clean, the breakfast fit in with the standard offering of Holiday Inn Express hotels. February 9, 2015
Rated 1.0 out of 5.0 by Scary Neighborhood!! Dark, Dingy atmosphere! Would try elsewhere next time We booked this hotel only for the night before our flight back home as we wanted to be close to the airport in the morning. We arrived in the evening at dusk. Bars on neighboring property windows, police arresting someone down the street, etc. The gated, locked parking lot (quite far from the hotel doors) was indeed free but I was worried about my safety the entire time. I was not expecting this.....For this reason alone, I would not return to this location. Now regarding the hotel itself--it was described as one of the newest hotels in the area. I am not sure if that is accurate or not because it did not appear to be. It was dark, the carpet was really weird for a Holiday Inn Express, the common areas were lacking décor and worn and the rooms were very dingy---similar to the neighborhood itself (AND we were even upgraded to a "suite" due to our IHG member status). However, my primary complaint was the HORRIBLE smell of ammonia mixed with what smelled like carpet deodorizer (that cheap powder you put on your carpet before you vacuum). It was SO strong smelling throughout the common areas and hallways, it made me nauseous. Free parking, free internet, free breakfast, free room upgrades are all nice but safety supersedes any of these items. Cannot recommend this hotel. February 9, 2015
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