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Rated 4.3 out of 5 by 277 reviewers.
Rated 4.0 out of 5.0 by Nice hotel but a noisy night I have stayed at this hotel multiple times because the location is very convenient and the rooms are very clean. I paid for a King Executive Suite and ended up on the 3rd floor with noisy people above me. February 22, 2014
Rated 5.0 out of 5.0 by Close to LAX and freeways First trip to LA and wanted a hotel in the area of LAX without being right at the airport ( didn't want to hear jets flying overhead all night#. it was easy to get to from LAX, about 10 min drive. Nice facilities with secure parking garage. Checked in 2/16 and was upgraded to bigger room with no additional charge. Nice, clean room with all standard amenities for a family of 5. Friendly staff helped us pick out best tour of LA #VIP tours) and it was fun. Great HOT breakfast with many choices and staff person who kept it stocked. I liked the free newspaper and wifi but wifi sometimes wasn't the greatest but was good enough for what we needed it for. Nice pool area but we didn't have time to use it. Overall a very good experience at this Holiday Inn Express. We have stayed at different Holiday Inn Express hotels in our travels around the country and this one certainly lives up to their standards. It is a family friendly hotel that won't break the bank! We would stay here again if we were visiting in this area. Keep up the great work!! February 22, 2014
Rated 1.0 out of 5.0 by Rude and arrogant clerk on check out I checked out on Feb. 8 early in the morning. Upon reaching the desk to formally check out and get my receipt the front desk assigned just look at me and nod without saying a word. I handed him my key and he proceed to print my receipt. While he was waiting for the printer I ask politely if my grab bag was ready, without hesitation he replied that it is ready and it is behind the desk and cannot do it because he is waiting for the printer to finis and he can only do one task at a time. This did not feel good to me at all, when the printing was done he fold the paper and slide on top of the desk instead of handing to me as I open my hands, he proceed to the back wall and grab a bag, handed it to me without saying a word. It was the opposite of when I check in. No need to say more, but definately will not come back to this hotel February 13, 2014
Rated 3.0 out of 5.0 by wifi service and bed comfort I and quite satisifed on wifi service as it is fast and stable. however, the bed comfort need to be improve and the pillow should be tidy up. February 12, 2014
Rated 3.0 out of 5.0 by Not pleased Start off by saying the staff was great, but while staying there at 5:00 am one worker pushed a cart right by our window waking us up, and across the hall in one of the meeting rooms they were loud and didn't have the curtesy to shut the door to the meeting room, we switched rooms the first time because it smelled funny and the room we moved to the shower head was awful and it took forever for the water to get hot. The hotel itself needs a full makeover in the rooms, I always stay in this chain of hotels and this is the first one I've had a prob with, I usually always give a good review but this time I just wasn't pleased. February 10, 2014
Rated 4.0 out of 5.0 by Great breakfast The suite we booked was comfortable except for the showerhead; the water was sparse and too widespread. Good thing I didn't need to shampoo. Other than that, the room was great, and the hot breakfast was even better! Thank you for a comfortable night! February 6, 2014
Rated 5.0 out of 5.0 by Love this place Your staff is so helpful. We liked Karla n Jennifer so much that when we had to stay a night again in LA we went straight to u guys. Thank for great service February 3, 2014
Rated 4.0 out of 5.0 by Comfortable and clean Clean and comfortable, convienient shuttle service to LAX every half hour. Very friendly staff willing to help someone from out of town. February 3, 2014
Rated 4.0 out of 5.0 by Good stay lots of points I stayed here to get some extra points for pointbreaks and Big Win promotions. A nice staycation in my city, great! I booked the 11k points package. I'm not sure if they upgraded me, but the room I was in was HUGE! Neighborhood was a little sketchy but there was always security around. A lot of families staying at the HI so probably really safe. I parked my van on the street since it didn't fit in the garage (free for guests) and it was totally fine. Breakfast was good and varied for US properties, so no real complaints there (though I am missing the nice rice soups, noodle dishes, and fresh tropical fruits I had in Bangkok a couple weeks ago. Oh well :( Only complaint is that I booked 11k bonus per night (as per their website). 11k points plus points earned on the stay posted within a couple hours. Great! However, it was 11k bonus rate per night, not per stay, and I am still missing 11k points for the 2nd night. Been a couple days and still haven't heard from IHG. Nothing really to do with this property, just keep it in mind if you are booking the higher rate for points here. January 30, 2014
Rated 4.0 out of 5.0 by Quite and comfortable! Staff was great. I ended up going to the wrong motel and they rang ahead and told them that I was coming and they had everything ready for me when I arrived to check in! Shuttle service was also very good and safe. January 26, 2014
Rated 2.0 out of 5.0 by Incorrect room descriptions I booked a suite in this hotel as a base for a friend and myself whilst we wanted to explore Hollywood and the beaches. The suite was advertised as having a separate living room with a sofa bed which would have allowed us some privacy at night instead of using the same bed or room. Much to our disappointment we arrived to a large room without a door or even a screen in between the sleeping and the living areas. I had also requested extra bedding for the sofa bed and a quiet room. We got neither. I went straight back to reception to request the room I had booked and was told that this hotel does not have any suites with separate living rooms. I pointed out that the suite was wrongly advertised and that I would not have booked it had I known. I received apologies but no better offer than a slightly cheaper rate for a second room which I accepted for the time being considering we were tired. It was suggested that I should speak to the manager in the morning. During breakfast the sales manageress approached customers, including us, to enquire if everything was satisfying. I told her about the problems and she tried finding another room for us without success and also suggested to stay in the Candlewood Suites, which is located next to this hotel. I told her that we will check out 2 nights early and find a different hotel instead. Upon checking out I asked to speak to the manager. After more apologies and more unsuccessful attempts to find a solution for us the manager took my email address and IHG Rewards Club number and promised to follow it up with me after checking the information on the website. Before we finally left the hotel the manager approached me again and told me that he could not find the information I had given him. We showed him on the iPad and he finally confirmed that the room was wrongly described. He offered a reduction of 50% on the 2nd room which I accepted thinking that it was better than nothing. Thinking back I should not have accepted anything less than a 100% refund on the 2nd room. There was a constant noise from the outside and the room, on he ground floor, was facing the access road to the two hotels. I did not manage to get a good sleep and the blackout curtains also let too much light through. After this experience I would definitely not stay again nor would I recommend this hotel to anyone I know. I was also not recognised as an IHG rewards Club member. The only real positive aspect were the breakfast room staff which were very helpful and attentive. January 23, 2014
Rated 4.0 out of 5.0 by Free parking and free wifi Parking facility and wifi with no extra charge was a major consideration. Location was good - only 10 mins drive to the airport. January 21, 2014
Rated 4.0 out of 5.0 by Great Sleep Rooms are clean and spacious, great amount of TV channels, the hotel is close to LAX airport, yet very quiet, convenience parking lot, and many restaurants around, also supermarket and excellent shuttle to the airport. January 20, 2014
Rated 5.0 out of 5.0 by Great service Front desk staff was very helpful and friendly. The breakfast staff was very pleasant and friendly. January 15, 2014
Rated 4.0 out of 5.0 by Stay near from LAX Next Morning is very early flight, so we select this HI. Parking is not far, just next building to the hotel building. January 14, 2014
Rated 5.0 out of 5.0 by Service George was so attentive to everyone at the hotel. He was very willing to please and made me actually feel at home. I would return just because of George. I made a reservation at another LA hotel and it was so bad, my children wanted to sleep in the car. I have never been in such a horrible place in my life. We made a call to Holiday Inns 800# and the operator was so helpful to find a hotel for me and my family. She looked on-line and found something for us. EVERYTHING in LA was booked due to the Rose Bowl game, Rose Parade, and BCS Championship game. We were fortunate to get a room that was clean, comfortable, and convenient to the freeway. But most of all, the staff was very accommodating. Thank you all! January 12, 2014
Rated 5.0 out of 5.0 by Exceeded expectations Being an airport hotel, expectations were lower. Wrong. Excellent hotel. Friendly staff. Great service. January 12, 2014
Rated 5.0 out of 5.0 by Great room for great price Rooms are clean. Free breakfast. Free parking. Free shuttle to airport and walking distance to many restaurants. This place was excellent. Highly recommend. January 11, 2014
Rated 4.0 out of 5.0 by Nice big room terrible shuttle service Once we landed at the LAX we were told to go to the hotel waiting area to be picked up by a hotel shuttle. We waited an extremely long time. Every other hotel did a drive by except ours. After 45 mins. one finally arrived. The driver over-filled the seats leaving for a very squishy ride to the hotel. Once we arrived we asked about the poor service and the front clerk said you must call for them to drive by to pick you up.....would have been nice to know that!! If you are not American that also posses a problem as we did not have our cell phones turned on because of roaming charges. Hotel was great but shuttle service to get to it was BRUTAL. January 11, 2014
Rated 4.0 out of 5.0 by Great service, clean and comfortable Best stay at LAX so far, I was hesitant to book at this HIE after staying at the other one a year and a half ago, however, this one is a world of difference. Devon at the front desk was very helpful, as was Juan the shuttle driver. Both went out of their way for us and were very friendly. The hotel is clean and looks pretty new, breakfast was OK and having a fridge and microwave in the hotel was useful. I would recommend and I would stay there again. The only thing I would remind those who stay at the hotel upon arrival at LAX is that you HAVE to call for them to send you the shuttle, otherwise you will wait indefinitely. January 10, 2014
Rated 5.0 out of 5.0 by happy with our choice gre at hotel. great breakfasts. Perfect location, and perfect choice for our family. Never dissapointed at a Holiday Inn January 8, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel at Reasonable Cost This hotel was comfortable, and secure and I was pleased with the staff. If I had any questions, they were ready to help. They even helped me find a Walmart when I needed one. The only thing I was worried about was their parking- I saw it was in a detached building. But at check in, you're given a gate password, because it's gated, and that made me feel better. I never had a problem with the parking, but until I learned about their security, I was a little bit worried. Their staff was wonderful and professional. They went above and beyond their duties, and they ensured I was well taken care of. The security was never a question at this hotel. I'd gladly bring kids here, and this stay proved that this is a wonderful family hotel, The location is typical LA, I wouldn't wander the streets at night. The outdoor pool was very secure at night though, I was in it every evening, sometimes till 10. I think the price is wonderful for a hotel like this. Great way to spend your money. This hotel has wonderful value. January 7, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Nice, clean updated hotel. We enjoyed playing in the pool and hot tub. Shuttle service was nice and on time. Nice to have the fridge and microwave when traveling with young children. Outside the hotel, there were places to eat, CVS and 99 cent grocery store within walking distance. Breakfast was good, but unfortunately no fresh fruits at all. The bananas were all green. We left very early in the morning, and the "to go" bag we were given had milk that was long expired, unripe bananas and no yogurt, so there was nothing for the children to eat for breakfast so we picked up something at the airport. Jose at front desk was very friendly and helpful. George, who was going above and beyond to make us feel welcome in the breakfast room, is an absolute asset! He would make a great hotel manager. Overall, it was a very enjoyable stay. Nice that both Candlewood Suites and Comfort Inn share the same property. January 5, 2014
Rated 5.0 out of 5.0 by Great people The hotel was clean and the staff were very helpful. The people running the breakfast area were the best, most polite, and service-oriented individuals that I have ever experienced at a HI-Express. Convenient access to the bus and rail system made the stay a pleasure as well. January 5, 2014
Rated 3.0 out of 5.0 by Overcrowded Breakfast Pool great. Spacious room. Staff nice. The only inconvenience is the breakfast hour, quite chaotic. Its only between 6:30 -9:30. I was there around 8:30 on a Monday. Not a single table available in the dinning area, and it was just for myself. I noticed some guests were using the sofas in the front lobby as tables. This is a basic buffet, serve-your-self , so all people were tripping on each other near the serving area, no queues. The service guy feeding the cereal machines , ovens and pancake machine was rushing and running all the time , he was doing the best he could , very politely. I was lucky enough to get a room right next to the dinning area so i had to take my meal to my room and have breakfast there. But i would suggest to make some changes to make it easy to your guests, like expand the breakfast hours or add space. This hotel is convenient to LAX, i saw many international families on connections, but clearly a crowd was forming in the dinning room. Avoid the rush, help your guests! =) My two cents. January 3, 2014
Rated 5.0 out of 5.0 by Breakfast Staff I would like to commend the Staff who were available during breakfast. They were very helpful, even picking up our plates when we were finished. When the orange juice was out a staff member filled the dispenser and served us a couple of glasses. They made sure that everything was stocked and were very friendly and came by the tables and offered fruit and pastries. I've stayed at other Hotels (unfortunately including other HIE) and Staff seemed that the clients were more of a bother. When you asked for additional items when they ran out, they would tell you that there wasn't anymore even though there was still an hour left for breakfast. They wouldn't even come out of the back area and we've had to actually go look for them to ask for whatever was needed. Thank your Staff. I've stayed at this location on a previous trip and have enjoyed my stay each time. I was offered a warm chocolate cookie on check in which was a nice greeting after our long trip. We had a 3 hour delay due to the grapevine closing due to snow. Thank you again. December 30, 2013
Rated 4.0 out of 5.0 by great value Free parking. Free breakfast and airport shuttle. Staff were friendly. December 30, 2013
Rated 5.0 out of 5.0 by Nice Place for Airport Stay Stayed 2 nights, comfortable rooms, best part was the staff, who were always helpful, friendly and knowledgeable. Had the free breakfast one morning of the stay, George (breakfast staff) went out of his way to get me a tray, even offered to get my orange juice and other condiments to take back to my room, this is the kind of service that makes me definitely recommend this hotel for an airport stay. December 14, 2013
Rated 5.0 out of 5.0 by Very nice and clean hotel - Enjoyed my stay Very nice and clean hotel - Enjoyed my stay. My only complaint is that my husband could not watch the Lakers game on the cable stations even though I called to verify we could watch the game. The front desk person assured us that the station and Lakers game would be on cable in our room. In spite of this inconvenience I would recommend this hotel. December 12, 2013
Rated 5.0 out of 5.0 by Best Stay Ever! This hotel was awesome! The staff was so good to work with and always willing to help. The room was very clean & comfy. We slept as if we were in our own home, very comfortable and safe. No noise at night to keep us awake which was a plus. The breakfast was very good and fresh. I love the pancakes!! We would definitely be staying here again. December 3, 2013
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