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Rated 4.4 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay Excellent customer service! Great food and cleanliness. Amazing value for this high standard hotel! October 20, 2014
Rated 2.0 out of 5.0 by Mixed Booked an Accessible room which was not ready when we attempted to book in at 15:30. Offered a non-accessible room (doh!) Allocated a replacement Accessible room. Arriving on a Sunday it was disappointing that there only appeared to be two members of staff to run the hotel. The Sunday night dining experience was a nightmare - poor service and very poor and overpriced food. Definite improvement on the Monday and the Tuesday but first impressions count. Room was OK, but why a double room with only one chair? Food is overpriced for what is offered and it seems to me that this is a deliberate ploy to persuade guests not to dine at the hotel - it worked for us! October 15, 2014
Rated 4.0 out of 5.0 by Pleased! We stayed here before visiting Harry Potter world recently, which is only about 10 minutes drive away. The room was lovely and clean, breakfast is free (lots of choice too) and it overlooks a lovely canal with boats. I was really impressed with all this. The only thing I would say is they could do with more choice on their menu for evening dining, we just had a burger and chips which was fairly expensive for what it was. Communal areas very clean. Overall, pleased though. October 15, 2014
Rated 2.0 out of 5.0 by Not the best experience What a shame this hotel did not match other same brand hotels in the chain... the long delay at check in was less than inviting but could have been excused if the rest of the issues didn't keep clocking up. There seemed to be a shortage of staff so ordering and check out also had delays. Our room had a comfortable double bed, which was a positive and quiet enough for sleep. The issue was the bathroom - dirty shower seals and a broken glass shelf that ought to have been replaced! Our bar food was cheap, so that was a positive but no one came to clear our table so our meal was eaten with previous occupants dirty glasses - one meal was nice and hot and tasty, the other was luke warm (clearly not microwaved long enough). When we arrived at breakfast, there was only the scrapings of rubbery scrambled egg left in that hot container and sausages (which I don't eat) so whilst this must have been replenished at a later point, at the time we were "served" the only hot food was toast and a very small spoonful of egg between two... we ended up abandoning our breakfast and purchased brunch after finally checking out. Our other experiences of Holiday Inn Express have been wonderful - if this is the service provided for guests when they "cash in" loyalty reward points, it's really poor and based on this experience, my "loyalty" was wasted! October 14, 2014
Rated 5.0 out of 5.0 by Great sleep in Hemel In 20 years plus of going around the world for the oil industry Hemel Hempstead has been the only hotel that i have slept like a baby the room was clean and the staff where helpful to a tee and would feed me at any time of the day and night due to long working hours. The staff could not do any more in my book like taking the house with me on work . Great stay simple to book in and the car-park easy to jump on the drain into London for meetings. There was a young lady on the front Desk who was a Dream i will only use her first name what a star Charlotte good job well done. October 14, 2014
Rated 5.0 out of 5.0 by Provided all we needed This was a long w/end to visit family, friends and go to see Watford Football Club play Brighton. The hotel is such an easy access from and to the M1, A41 and towns in the area. Simple easy access to car park. Also friends came to see us from Sussex for the day so Watford Junction and Hemel Hempstead stations were close. October 12, 2014
Rated 5.0 out of 5.0 by First class staff Excellent value hotel. The staff here were as pleasant and helpful as they could possibly be. October 10, 2014
Rated 5.0 out of 5.0 by Nice hotel We had a long stay and were pleased with the great service by the hotel staff. They were all very pleasant and made us feel welcome. Our room was comfortable and well maintained and the maid service excellent. The complimentary breakfast surpassed our expectations. We enjoyed the location by the canal and the dining places in the marina. The restaurant/pub next door made a good meeting place for all my family, but we would have preferred a more traditional style pub. That said, the food was good and the staff very accommodating. Overall we enjoyed our stay very much and would definitely go back to this hotel. October 9, 2014
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