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Rated 3.7 out of 5 by 118 reviewers.
Rated 2.0 out of 5.0 This hotel has declined in quality. Old and ugly room, air conditioning old, neglected common areas, poor breakfast. Although the staff is friendly, the hotel leaves a lot to be desired it was in previous years. I do not recommend this hotel to anyone. January 22, 2014
Rated 4.0 out of 5.0 by Nice as always Good óption in the Hialeah área with excellent location January 15, 2014
Rated 3.0 out of 5.0 by Average room...bad elevators The room was not up to the standards I would expect from HI express. The staff was great, but the building was renovated and still showed signs of the old hotel. The elevators were not updated and we actually got stuck in it and had to call for help. The toilet in my room made a lot of noise and ran for several minutes with a loud howling noise. There was no exhaust fan in the bathroom so the room was muggy and the air conditioner did not work properly. January 7, 2014
Rated 4.0 out of 5.0 by Pretty good until breakfast All was good at this hotel until the queue for a seat to have breakfast. This is a reasonable sized hotel but a very small breakfast room, so I presume that queues are a regular feature at popular breakfast times. We did manage to a get a table and the breakfast itself was fine, a reasonable choice of food and drinks. Even with the wait for breaskfast, I would return to this hotel, I'm sure if we had gone for a less obvious breakfast time (not on the hour, with everyone else!) we'd have been fine. The rooms were a good size, the air-con was unusually quiet for a hotel room, everywhere was clean. Check-In was straight-forward, all was good apart from the under-sized breakfast room. January 6, 2014
Rated 1.0 out of 5.0 by Poor Management We stayed in two rooms for several nights during the Christmas holidays. False alarm rang nonstop at midnight one evening. All hotel guests on our floor evacuated with their belongings since the siren rang for a long time. There was neither announcement nor any explanation by the staff. There was only one very relaxed Spanish speaking security guard mentioned it was probably a false alarm again when he was asked. Morning breakfast was never enough nor well prepared for the high season. Housekeeping is definitely a bad experience as we got 3 shampoos and no conditioner nor lotion on one day and no bath towels, bathroom rug, shampoo…etc at all the other day. Each day we had to go down to the front desk and asked for the supplies. Worst worst of all finally occurred during our check-out morning (at 6am). Since I would like to save some check-out processing time to ensure we had no problems with meeting our flight schedule, I went to the front desk with my luggage while the others were doing one more round of final walk through to ensure we did not leave any personal belongings behind. They were probably 5 mins behind me or merely the time to wait for another elevator. To my surprise, the staff refused to check me out and demanded to see all of us in person before he was happy to do the check-out. I thought that was definitely an insult to hotel guests. You cannot believe how slow the Internet was. I would not recommend this hotel at all. January 1, 2014
Rated 3.0 out of 5.0 by very slow internet Business travelers are not their main customer when the internet is so slow. Dropped to .10 MPS (yes, point one!) at night, phone modem slow! I saw 6 MPS one day ( I was there 3 nights) but tried at 6am with the same slow speeds. I had files to send to corporate, no luck there. Forget Skype, You Tube, etc obviously. I was told by front desk that it was because so many people use it at night. Right. Time to change servers then guys, you're a hotel! Otherwise clean room ad decent breakfast. But can't recommend hotel to anyone travelling on business and needs a modern internet connection. December 25, 2013
Rated 3.0 out of 5.0 by Tiny room for reward. I got a very small room my guess is cause I got it for rewards, Second problem when I got home I realized some new clothes from my shopping was missing, It either was stolen in the room or in the airport I cant tell. Other than that staff is great and hotel is ok. December 24, 2013
Rated 4.0 out of 5.0 by Very good bed Elevator on the left side broke down on fifth floor. Breakfast area run out of creamer( half and half) and had to ask for it three times before it was replaced. December 24, 2013
Rated 5.0 out of 5.0 by Great breakfast and excellent room The room was spacious and had everything I needed. It came with a microwave fridge sink and a large bathroom. It had two tv's and the free internet was a plus. Everything about the stay was perfect and I would recommend the holiday inn to anyone. December 22, 2013
Rated 5.0 out of 5.0 by excellent service The manager and staff are terrific and most attentive, without exception. Superb service! Location of the hotel is convenient for shopping and airport access. I only have one suggestion for improvement - I would much prefer if the hotel could use ceramic and glassware in the rooms and restaurant. That would be better for the enironment, and more pleasant for customers. There is too much plastic and styrofoam. December 18, 2013
Rated 5.0 out of 5.0 by Wonderful Place to stay Trust me, I visit Miami at least 3 to 4 times annually and the best recommendation I have ever received was an introduction to the Holiday Inn express. Wonderful team headed by Owen Howe who responded to every request I made, efficient staff at check-in and a wonderful, helpful pleasant Security team. Rooms are adequate size clean, cool and comfortable. Satisfactory breakfast every morning, not the same daily and friendly, and honest grooming team. Perfect location for shopping but unfortunately no shuttle transportation(can't have it all I suppose) Great facilities WIFI, gym pool, clean rooms good atmosphere and free parking!!!!. I really cannot see myself staying anywhere else when visiting Hialeah Miami December 4, 2013
Rated 4.0 out of 5.0 by nice breakfast It is a nice hotel. I wil recomend it to my friends. November 30, 2013
Rated 3.0 out of 5.0 by A so-so hotel The hotel stay was okay. Nothing exciting or impressive. Room was okay, clean, but dated. Room needs updated. Was a little paranoid with security cameras mounted everywhere and security personnel in the parking lots. Overall, an okay hotel, but I've stayed in much nicer Holiday Inns. Was planning a four night stay but checked out and moved to another hotel after first night. November 21, 2013
Rated 5.0 out of 5.0 by Great service and location We spent two nights at this hotel. The reception staff was very friendy. The room very nice and clean. The best of all, was the Lady at the breakfast bar, named Estela, she was terrific! Very kind, helpful and always ready wiht a big smile. She makes the difference in our Stay. Thanks a lot Estela for your charming help! November 14, 2013
Rated 4.0 out of 5.0 by No Complaints Older hotel, but room was clean and that is all that matters. Excellent hot beakfast included in overnight stay. A big savings there for two people! Staff were very friendly. Would stay here when in this area again on business. November 6, 2013
Rated 4.0 out of 5.0 by Good Location The location of this property was very good for making business meetings in Ft. Lauderdale and Miami. Hwy and freeway access was very good. Proximity to grocery store and restaurants was also very good - all within a mile of the property. October 28, 2013
Rated 1.0 out of 5.0 by Would not stay there again The rooms smelled very musty and damp. Would not go back October 25, 2013
Rated 5.0 out of 5.0 by I've been treated so nicely There's nothing to say, just: I LOVED STAYING at the Holiday Inn... Thank you very much, i'll be back soon for sure October 13, 2013
Rated 5.0 out of 5.0 by Excelente!!! I have stayed at this hotel several times since 2006 and have always considered it an ideal hotel for tourists. Good location, good service and comfortable rooms. Certainly recommend this to a friend. October 4, 2013
Rated 1.0 out of 5.0 by longtime customer Disappointed in this location Being a Rewards Club member and longtime customer this location is the worst!!! There is no type of standard for customer service. This was my WEDDING WEEKEND by the way. For two of our three day stay there were no towels available. The manager on duty does not smile, does not make eye contact and actually argues with customers. He has the mentality of high school boy. Just a horrible experience. Will report to the event company down the street. Will not recommend. September 23, 2013
Rated 5.0 out of 5.0 by The best vactions My best vacation. I congratulate you on the service think it was a very positive experience. It is noteworthy that in the estadita congratulate Nayda, Midloune and Milo, who offered their services very well with sound advice and quality service and respect. My congratulations on the people in the reception. Very successful hiring by the Hotel September 17, 2013
Rated 4.0 out of 5.0 by stop over Good accommodation.Very comfortable bed. Stayed on loyalty floor with comp water and snacks! Our room was a little noisy as near to interstate. Very comfortable room, and excellent breakfast which was appreciated, as there was a wide selection of hot foods and make yourself pancakes. Pool was not operational due to vandalisum. September 4, 2013
Rated 2.0 out of 5.0 by Bad wifi, lumpy floors Average hotel with dated rooms. Feels and smells like an older hotel upon arrival to room. I nearly tripped on initial entrance of room due to the carpet padding being completely pushed Down and feels like your walking on a unlevel slab floor. Overdue for a flooring change. Bed was comfy, and room was clean. The wifi which my computer said I had a 5 out of 5 bars, so no weak signal issue, was DREADFULLY slow. I mean load time for google 20 seconds? I think it is time to upgrade you Internet/hardware. You need something that handles your guest load much better. Staff was nice at check-in. I will be going back to Miami lakes indigo even though this hotel saves me 15 minutes to my destination in horrible south Florida traffic. Which happens to be the next 2 weeks. September 3, 2013
Rated 4.0 out of 5.0 by Excellent customer service This hotel is very comfortable and the staff is very attentive to everyone's needs. I like staying here September 2, 2013
Rated 5.0 out of 5.0 by room rates your room rates was not the same when check. from the IGH reward club hotel network was SO I book 3 rooms by priotory member it caught me of guard when i arrive August 29, 2013
Rated 3.0 out of 5.0 by Breakfast You need to include vegetarian meats for non-pork eating guests. Not all guests are fromt the South, therefore, consider including meats that are not pork for breakfast. August 26, 2013
Rated 4.0 out of 5.0 by Good option for work and visit I've stayed at this location several times when visiting family. Convenient location, fair parking. Easy access to the Palmetto Expressway. Nice staff (the woman who oversees the breakfast area is very friendly and attentive. Keeps the place clean). Breakfast choices are not great, but o.k., standard fare for this type of hotel. The rooms are clean. One elevator was not working for the four days I stayed, which made for long waits sometimes (and the A/C in the working elevator was not functioning). Small but adequate workout room and convenient business center. They have a guard on duty so you'll feel safe about your car in the parking lot. August 22, 2013
Rated 4.0 out of 5.0 by GOOD HOTEL VERY CONFORTABLE SECURE AND CLEAN ..MY NEW HOTEL IN MIAMI August 21, 2013
Rated 1.0 out of 5.0 by 441031095 I was near the elevator, there were two, one was out of order. the elevator beeps at every floor, that's annoying. i was facing the front of the building 4th floor over the entrance. horns sounding, waste truck @ 4am back up alarm, got little sleep. at 6am I went to breakfast, (630) start, no coffee even. I had breakfast elsewhere as I had an 8am appointment. I was told I was near to my 8am appointment, turns out I was 10 to 12 miles away, going east. i will not stay at this property again. August 20, 2013
Rated 5.0 out of 5.0 by Awesome I can't wait until next vacation to stay at this hotel. August 16, 2013
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