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Rated 4.0 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Great value and great service. Awesome bed, free breakfast and free computer use - in addition to having free wifi that works! HI Express Causeway Bay's computers are reserved exclusively for hotel guests in a separate room, which can only be accessed with a room card. Hotel is literally next to Causeway Bay's Time Square, which is as centrally located as anyone can hope for while in Hong Kong. It is within walking distance from all the great brands in the world and many many local shops (7-Eleven is just around the corner). Free breakfast is also a big plus, especially when the weather is not good (it rained all week while I was there so not having to venture outside in the morning to get food is great). Last but not least, HI Express CWB's staff is unparalleled. I needed to print something for work and its staff member Kelvin really went out of his way to make sure I could get printouts that are of high quality despite two printers malfunctioning (not his fault). I would choose HI Express over all other hotels in HK from now on. Period. December 4, 2012
Rated 3.0 out of 5.0 by Breakfast Included The breakfast menu: Coffee is undrinkable. Food selection does not provide an adequate 'western' tastes selection. My first visit #in August# was equally poor. December 3, 2012
Rated 3.0 out of 5.0 by TV and breakfast experience TV is too small and old. May be can have larger slim size TV. Quality of breakfast being low which may need to improve, or, to have reduce daily room rate instead of providing lower quality breakfast December 3, 2012
Rated 4.0 out of 5.0 by 酒店交通方便,地理位置优越 住过好多次这间酒店了。早餐是外包给3楼的吗?最近几次现在服务好差,几乎是我在香港遭遇到的最差服务。人员职责不清,态度狂差。 November 30, 2012
Rated 4.0 out of 5.0 by Excellent Value In the Times Square area in Causeway bay, it has a pretty good location. It is also right next to the Causeway bay MTR station and that allows very convenient mode of transportation in an otherwise heavy traffic area of the city. There is also a taxi stand a block away. There are multiple food options in the hotel building and around but the breakfast options allowed by the hotel are very few. If you fancy Chinese food, great for you but otherwise, their food options need a clear re-think. Room is functional and the bed is comfortable. I did not see a Gym or anyhting at the hotel. So if I am in Hong Kong on a short stay, I will stay there again but might look for other options if I am staying longer. November 27, 2012
Rated 5.0 out of 5.0 by Superb location, bad timing on construction I stayed there for about 2 times on my visit to HK, first 4 night was excellent, the construction didn't seem to start yet, even tho I already saw cranes across from the window, so we're able to sleep very well. However, on our second stay after coming back from Macao, the construction already started around 8am, made me unable to sleep well till later. Fortunately my days in HK usually started from 8am, so it wasn't so horrible. Location was superb, everything was walking distance, especially if you like shopping around Causeway bay, everything is just one block away. Didn't really use much of the free breakfast, but service was really great and housekeeping people may not understand English much, yet they're super helpful until you get what you needed. According to everyone who visited our room, they said, this is the biggest room they saw in HK, so I'm pretty pleased with my choice. November 27, 2012
Rated 5.0 out of 5.0 by great location and excellent value This hotel is excellent in many respects, particularly in regard to location, service from staff and value for money. Definitely will stay here again, November 24, 2012
Rated 4.0 out of 5.0 by Great time at HK The Causeway Bay location is the best. Bang opposite Times Square and central to most of HK. The hotel front office staff were very friendly and very knowledgeable, able to guide us for all our trips and offer ready info f how to seethe tube, and more critically which exit gate to use at your point of arrival, which made life really easy. They helped s with our tour bookings, suggesting what we do and where we try local food. The rooms are standard HH fare with clinical cleanliness andfree wi-fi. good breakfast choice. Thank you all at Holiday Inn. November 23, 2012
Rated 4.0 out of 5.0 by simple, comfortable and worth the money Given the room rates, I did not expect alot from the hotel. But i was quite surprised the room turned out better than I had expected. The room was spacious enough for 3 persons and clean. Location was excellent as its right beside Times Square and near the Causeway Bay MTR. Overall the hotel is definitely not a luxurious one, but given its cheaper than most hotel chains, it makes a good choice for business traveller like me and others who only want a no-frills but simple room with full toiletries. Breakfast was not buffet but serving was big enough and had 5 choices. Would consider coming here again! November 21, 2012
Rated 4.0 out of 5.0 by Centralized location with great customer services Dollar for dollar, it is a full service hotel situated in a centralized location. It offers excellent customer service and house keeping. November 20, 2012
Rated 3.0 out of 5.0 by Good location, average service and lousy breakfast Staying at this hotel have only one plus point and that is the location. Considering the room rate, it is worth considering looking elsewhere. The construction next door is noisy and the worst experience must be the breakfast. The concept of HIEX is that the breakfast comes with every room booking irrespective whether you want it or not. The breakfast is outsourced to a restaurant on Level 3 and it feels like a refuge camp where free food are being served and there is not a care towards service or quality of food. You wait approximately 15 mins to get a seat and even then, where you are seated, the table is a mess from the previous user. You have to ask several service staff before they decides to clean them. When they finally have the time to take your order, we waited about 30 mins and that because we complained that we were hungry. When breakfast finally arrives, it is cold and tasteless. After one breakfast, we decided that it is less stressful to just have our breakfast outside the hotel. When we highlighted the breakfast situation to the front desk, all we get is a cold stare and that they will let the restaurant know our complain. November 20, 2012
Rated 5.0 out of 5.0 by HI Express Causeway Bay = Great location and staff Well known hotel, recommended by my local friends for being near many stores and easy access to MTR. Daniel was exceptional during my stay. November 19, 2012
Rated 5.0 out of 5.0 by Staff including House Keeping and Counter Staff Appreciate the great customer service (always listening and proficient is providing advice and directions). Our 12 days in Hong Kong were memorable - thanks to Holiday Inn Expresss Causeway Bay Hong Kong!!! November 17, 2012
Rated 3.0 out of 5.0 by good location and room size We were surprised with the room size. It was really big. I expected a really cramp room since this is hong kong...and the location of the hotel is at Causeway bay, right next to TIMES Sq. Hence, this was a great plus point. The setback were : 1) Check in time stated on the booking slip was 2pm. When we arrived at 2.15pm, I was told that the room will only be ready at 3.30pm as the previous guest asked for late check out at 1.30pm. Hence, it was really a let down since they did not adhere to their confirmation. 2) I found crawlies on the bed... and wall...the sofa bed also looked really dirty. 3) Breakfast was a let down. Choices were limited and food not delicious. But overall, the location and size of the room compensated for it. November 17, 2012
Rated 4.0 out of 5.0 by Good service, confortable bed & pillow. Good location area. Good service with check in & check out. November 15, 2012
Rated 3.0 out of 5.0 by 可怕的早餐! 酒店位置很棒,房间也是非常好;前台的服务员非常好,态度和蔼,解决所有问题;不过,最最差和最可怕的是二楼的早餐服务,态度差,味道差,去过二次都是等了半个多小时,最后说没有点餐。住了三四天,几乎每天在早餐厅都听见吵架的;跟这个五星级的酒店就根本不匹配!!!!!! November 12, 2012
Rated 4.0 out of 5.0 by Value for money, variety of breakfast and friendly staff Upon arrival , the guard help us carry our bag up to the 2nd floor and not asking for any tips. The front desk were very accommodating and even gave us extra breakfast coupon for my kids. In the room , they did not charge us extra for the linen and pillow of the sofa bed. The room is cleaned daily by the chamber maids. The breakfast has many variety and the staff are very accommodating . The check out was quick. The hotel is near the MTR and near the Times Square plaza. The next time I will go back to Hong Kong, I will surely book again in Holiday Inn Express Hotel. November 10, 2012
Rated 2.0 out of 5.0 by Causeway Bay The room was just too small. We had a lot of luggage which meant that we had to climb over our luggage to get into bed. November 7, 2012
Rated 4.0 out of 5.0 by Nice location and clean room Very convenient for shopping and enjoying HK food. The rate is not cheap considering its facility. November 4, 2012
Rated 4.0 out of 5.0 by Internet access and breakfast variety The Internet services for wireless connection in room is too slow. Suggest using specific password to limit wi-if use by hotel guests only to speed it up. We stayed 7 days. Found the selection of breakfast very limited. Suggest to change menu every few days or let guests use the credit for other items on breakfast menu. November 4, 2012
Rated 2.0 out of 5.0 by Poor in room facilities & toilet flush problem My stay from 25 to 28 Oct was no good. For room 1207 & 1208, they were okay. But for room 1209, I stayed with my mom and aunty. The safe lock spoilt, toilet flush spoilt twice, soap dispenser spoilt, sofa bed not set up and room (3 pax) smaller than 1207 (2 pax) & 1208 (2 pax). Worst of all, room 1209 has bad smell (i think it is due to the toilet flush/piping problem. Bad experience! November 4, 2012
Rated 5.0 out of 5.0 by Great Location and quite comfortable No complaints. We were very happy with the convenience of the metro just across the road. The hotel, room, service were what you expect from a IHG hotel. Very satisfactory. Had an unusual set menu breakfast! :-) November 3, 2012
Rated 5.0 out of 5.0 by 家一般的感受 服务态度好,很温暖,有家一样的感觉,其次就是地理位置好,临近各个购物商场,购物方便,想要买的东西,或者带给亲朋好友的东西都应有尽有。交通便利,去香港的各大旅游景点也方便 November 1, 2012
Rated 4.0 out of 5.0 by Great hotel for unwind and shopping After 15 hours of flight from London to Hong Kong, I needed a great hotel with value for money & can give nice rest in a great location for me to be active again the next day. The Holiday Inn Express in Hong Kong really exceeds my expectation in overall aspects and I really enjoy it. Great shopping around the hotel and also great food available in most restaurants just few steps away October 30, 2012
Rated 5.0 out of 5.0 by Nice business hotel It's not fancy but definitely a good value. I stay at this location often and always have good things to say. The staff takes care of me and the room is always ready and very clean. Next door is a large mall with many food choices as well as convenient shopping. Overall, very good location and convenient to subway. October 29, 2012
Rated 2.0 out of 5.0 by Es gibt bessere H.I. Express Ein Hoteltester würde beurteilen: Zimmer entsprechend dem Standart einer 4 Sterne Kathegorie, sauber ja ..... für ein Hotel dieses Preisniveaus = ausreichend !! Service: Rezeption : Akzeptable !! Priority Club Member sollten keinen roten Teppich erwarten. denn die standart Privilegien ...... keine !!! Ansonsten ist man nett und höflich! Klar ! Room Service: kein Angebot Restaurants: Gutes Angebot zu entsprechenden Preisen für leider nur befriedigende Qualität. Frühstück: jeder billige Straßenbistro bietet besseres !! Taxi vor Tür ist Glücksache. Taxifahrer suchen sich ihre Fahrten aus !! October 29, 2012
Rated 5.0 out of 5.0 by Convenient location and excellent service. We stayed at the Holiday Inn in Causeway Bay for four nights last week when we participated in a trade show in Wan Chai. We were very satisfied with the hotel. The room was spacious enough, the beds were comfortable and we had everything we needed in the room. Housekeeping was quick in providing us with our requests when we discovered that we left a few essentials at home. Front desk was also very friendly and helpful providing us with every form of assistance we needed. I just wish I had taken down the names of the front desk clerks who had assisted us so I can mention them here. But all of them were very friendly. In fact, all the hotel staff were very courteous and helpful. Very polite bunch of people. The hotel also provided its guests who were participating in the trade show in Wan Chai with free shuttle service in the mornings, which we really appreciated since it's not a regular service they have. The Holiday Inn is very conveniently located beside Times Square, which has its own MTR station. There are also plenty of taxis that ply the area and there are bus stations nearby so the hotel is very accessible. I would definitely recommend the Holiday Inn in CWB to friends and would stay here again the next time I'm in HK for its excellent staff and its location. I love that it's right beside a mall, that there's a money changer a few steps away and a convenience store that's open 24/7 right around the corner - perfect for that late night ice cream run in your jammies, which I actually did on our last night. Thanks to everyone at Holiday Inn for making our HK stay comfortable and enjoyable, even if we were there for business. October 29, 2012
Rated 5.0 out of 5.0 by Excellent Location Excellent Location, and staff are good for service. October 27, 2012
Rated 4.0 out of 5.0 by Very Good Location We were offered room with sofa bed which we believed the room was bigger than the others. And of course, we enjoyed it. October 16, 2012
Rated 4.0 out of 5.0 by 最后一天的时候早餐有点让我们不愉快 整体住宿还不错!!就是最后一天赶飞机7点就下去吃早餐了,当时我们把早餐券给了服务员!!结果坐了40分钟都没给我们上来早点,后来的客人都吃上了!!我问他们说你们要的慢!!结果上来之后又找我要早餐券,我都无语了。 那个服务员又用广东话跟另外一个人说我们没有早餐券 至于的吗不就一顿早餐吗 我们也不至于骗你们一顿早餐呀 真行 希望你们能尽量的提升服务水平!! October 16, 2012
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