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Rated 4.3 out of 5 by 155 reviewers.
Rated 4.0 out of 5.0 by Comfortable Bed and great service Nice room and the desk was helpful. Bed and pillows were very comfortable. October 27, 2014
Rated 5.0 out of 5.0 by WARM AND EXTRA ORDINARY SERVICE MAKES YOU FELL LIKE HOME The bed was great, I slept very well, It was very quiet even though was next to the Breakfast are. The breakfast was a lot of variety more then I have seen in other places, as well the Breakfast is included in the Price, It has from Greek Yogurt to Eggs, to other yogurts, variety of fruits banana and apples. Juices, different type, which is great. cereals and honey, and different breads, and Coffee and many assorted teas which is great. They have coffee and tea during the Day, Hot water etc. There is a 24HR Shuttle service, i have never seen anywhere else then there, They take you wherever you want to go in a 5 mile range. So they took me to the different restaurants in the 5 mile range, and to great malls, i had a great time. The service was always friendly very caring, like a big family, I love to see how they helped each other like a big family, i one time got extended check out, that was great as my plane did not leave that early, Then from 5-7 everyday they serve complimentary food and beverages for their guests. I though that is pretty incredible, there is one of the staff who cooks the meals for the guests. They take any hotel guest and shuttle them around. Their motto is we go the extra mile for the customer, that is what appeared to me. One time my coffee machine did not work, I was offered right way a different room I could choose. As I did not want to leave that space was convenience next to the Fitness center and the Laundromat. I got promptly within minutes a new Coffee machine out of a box, literally. I had just a club member status. I was very impressed with this, every body has a smile on the face and you can feel it its real, they love what they do, from the Manager Jeremy to Tom, he was awesome like a dad, to Eric, Brandon, Richard and Rachel I love them all , this was an unforgettable experience and I consider them as my friends. I actually miss them staying at a different Hotel right now,THEIR SERVICE IS OUTSTANDING BECAUSE THEY CARE AND WANT YOU TO HAVE A GREAT STAY, AND YOU CAN FEEL THAT EVERY DAY AND EXPERIENCE IT. Thank you for what you do ! You do the greatest Job!!!!! Sincerely Marion from 119 October 23, 2014
Rated 3.0 out of 5.0 by Great location - poor breakfast service Location right next to the Irving Conference Center was ideal. However, a hot breafast was supposed to be included in the price of the room. Both days we stayed and attempted to have breakfast there was ZERO food on the breakfast counter. No hot food, pancake maker was broken, milk case was empty. One day my daughter ate a banana. The second day there weren't even any bananas, so she settled for an apple for breakfast. There appeared to be only one person trying to keep up with demand. We wound up paying and eating at the convention center. October 23, 2014
Rated 5.0 out of 5.0 by Great room and value I have been to this Holiday Inn several times and they also provide a quality experience. The suite style rooms are larger and more comfortable then most hotels. The furniture is always comfortable and the room is always clean. I have received nothing but courtesy and helpfulness from the staff. October 23, 2014
Rated 5.0 out of 5.0 by Affordable, quality stay! I was pleasantly surprised during my recent stay at this hotel during Dallas Comic Con Fan Days. My room was a spacious suite, they had free drinks and hors d' oeuvres during the week, free wi-fi, free parking, free shuttle service anywhere within a 5 mile radius of the hotel 24/7. An easy walk to the convention center if you feel so inclined. Friendly staff and clean rooms. Not impressed with breakfast, but I have a feeling there were many more people in the hotel than normal and we were all trying to get to the same place at the same time i.e. the convention. I will stay there again should I attend other conventions at that location. October 23, 2014
Rated 5.0 out of 5.0 by Perfect Location! I stayed here since I was attending the Irving Fan Days ComiCon from 10/17/14 through 10/19/14. The hotel is a perfect location for anything at the Irving Convention Center, plus they have shuttle service wherever you need to go. I asked for menus for places that would deliver and was given 5 or 6 to choose from, which was nice. I will stay here the next time I have an event at the Irving Convention Center! October 22, 2014
Rated 5.0 out of 5.0 by Friendly service and great value! Wasn't sure what to expect during my stay, but was greatly satisfied with my experience! The people working there were very helpful and friendly. The room was just what you would want. Roomy enough and great amenities. Amazing location for the convention center! And they provide complimentary shuttle service. Oh and breakfast. All of this for a reasonable price. Please keep up the high standard! One of my favorite Holiday Inns! October 22, 2014
Rated 3.0 out of 5.0 by Usually I wouldn't care but... I'm an IHG Platinum Member. It doesn't make me that special and I usually wouldn't care that I wasn't acknowledged. However, other IHG hotels do such a fabulous job of recognizing you, especially if you are a platinum member, that I was quite surprised that the young man said nothing to me at all. In fact, he barely spoke other than to ask me for my driver's license and credit card. He didn't tell me where my room was located, he did not point out the WIFI access code, he didn't ask me to fill out and sign a form with the details about my car...nothing. One perk of being a Platinum Member is the ability to get the goody bag or 500 additional points. Since he didn't ask or acknowledge that I'm a platinum member (I PAID WITH MY IHG Rewards credit card!!!), I wasn't offered anything. I would kind of like my points. I prefer staying at another IHG hotel in the area when I am on business, so I probably won't be staying here again. October 20, 2014
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