Rated 3.8 out of 5 by 347
Rated 2.0 out of 5.0 by serendipitytothemax Issues with my reservations!
This stay was to be a "Birthday Surprise" for my boyfriend. I had reserved 3 rooms, as part of the surprise was to have his children meet us there to celebrate. I had prepaid, reserving 2 king suites and 1 double. I also called the day before to arrange for the children to be able to check-in before me, and was told there would be no problem. There was a problem...I got a text from his daughter because they were there to check-in, but were told that was not possible since I was not there. I called and got that taken care of, but this was difficult as I was still hoping to keep it a surprise. When I arrive to check-in I am told sorry, there are no King suites available. Isn't that what a reservation is...not to mention I prepaid to get that rate with the stipulation there could be no cancelations, yet they could change my reservation!!!
I settled for 2 queen suites, but was disappointed with the entire experience. I will add that we have stayed at this hotel many times in the past and have always had our expectations met. The manager on duty did offer some breakfast and bar credits, but I would have preferred to simply have the rooms we reserved.
August 2, 2013
Rated 5.0 out of 5.0 by Jennh Great service
Had a great time, would love to visit again. And I would love to check out more locations.
August 2, 2013
Rated 5.0 out of 5.0 by anchors1 balcony
The only thing that would have made the stay better, would have been to have chairs and a small table on the balcony. The views at night are wonderful but took some joy away by having to sit on the concrete. Other than that... it was awesome!
July 30, 2013
Rated 5.0 out of 5.0 by uruiz84 Great Stay
Went up to celebrate a friends bday, the hotel is amazing, very comfy rooms and views of both the city and the river that are incredible. Only concern was since I drive a truck the covered parking garage was a bit tight but the quality of the hotel and room and it's amenities made up for the tight parking. I strongly recommend this hotel to anyone traveling to Jacksonville.
July 29, 2013
Rated 4.0 out of 5.0 by MusicLover59 Excellent location in Jax
went for an event and the location to Met park was perfect, and the Riverfront room was a bonus
July 27, 2013
Rated 2.0 out of 5.0 by Mute Could have been better
Everything look good from the outside but when we arrived to our room I glanced over everything and my son noticed hair on two of the towels in the bathroom and when I pulled the covers back there were a few marks on sheets (could have been from and iron, chocolate, or worst. we did not know) that night we ask for more towels and sheets and were greatly approached with a nasty attitude from the staff named Pam. I didn't want to ruin our weekend yet so I chilled out. The next night same attitude and person. Thanks Pam for ruining the good thought of your company.
July 19, 2013
Rated 4.0 out of 5.0 by JayJax great service.
Wonderfull Staff! Everything was great except the lack of counter space in the bathroom.
July 17, 2013
Rated 1.0 out of 5.0 by UnhappyinJax Horrible hotel with poorly trained staff
I had a miserable stay at the Crowne Plaza recently that started with the front desk person checking me into a room that was already occupied. It was 11:30pm and I scared the heck out of this guy. Luckily he had the lock on the door. But that was a really bad start to a bad 3 night stay. When I went back to the front deck, the guy in the room was on the phone with the front desk, obviously complaining. Without much apology, the front deck person then started to check me into another room and in the middle of the process said, "whew, thank god I checked the credit card swipe or I would have checked you into another occupied room". eeek! So just to add to my stay, I had a constant pile of wet towels in front of my room that my neighbors apparently just chucked their wet pool towels in the hallway. This went on for 2 nights and I called the front desk for someone to come and take away, but they just blew it off. Lastly, there was a huge pile of nasty hair in my shower towel the last day. You can't make this stuff up.
July 16, 2013
Rated 1.0 out of 5.0 by Mikepsr5556 Wouldn't stay again.
First of all staying in a hotel that charges me to park ($10 a day) after I already pay for their room is a place I will not stay again. My ac never got below around 80 degrees all weekend even though I complained to management. There is absolutely no place in the hotel to get even a cup of coffee without paying around $3 for it. While I don't expect everything to be free, I have never stayed in a hotel that did not have coffee for guests, other than in your room. The only good thing about this hotel was the view of the fireworks on the 4th but that is all I can say that was good. My wife has been a property manager of properties with pools for years and was disgusted with the condition of this pool. The tiles around the pool were dirty and several of them were broken. Also the area around the pool was never cleaned the entire weekend ( Thurs - Sun.) we were there. Trash was all over the area around the pool. One last thing that was irritating to my wife and myself was there was no fridge or microwave in our room.
July 14, 2013
Rated 1.0 out of 5.0 by grit57 would not stay there again
We reserved adjoining rooms weeks in advance because we have young children. When we arrived they tried to give us one room on the ninth floor and another on the sixth floor. We finally got two rooms on the 9th floor right next to a construction area and we were still 10 rooms apart; which made it really difficult with the kids. The one room that the kids were in stunk badly. Our room was ok.
I would not recommend this hotel to people with families. They have no respect for our needs.
July 11, 2013
Rated 2.0 out of 5.0 by Deeanda Dissappointed
Our stay was suppose to be memorable, however we were disappointed with almost everything except the great view of the St.Johns river.
We did not however say anything. My husband will not be back for awhile.
Sorry for the bad review. We would like to come back if we knew our hotel experience would be good.
July 10, 2013
Rated 3.0 out of 5.0 by Niblet bad location, unsatisfactory service
While the room was adequate and clean, the area has become very 'seedy' and is no longer a place to visit and hang out. There are many empty businesses/shops in and around the Landing (across the way) and the area around the hotel is also not very inviting. The hotel staff was not very helpful in guiding us to other areas near by. We were able to find our own way and found a couple of neighborhoods with quaint shops and restaurants within 3 mile radius. The pool bar was never open and there was construction on our floor - which we were not informed about.
July 9, 2013
Rated 5.0 out of 5.0 Great service, personable staff and rooms very clean
Our visit to Jacksonville, FL. was to attend the funeral of a loved one. The Plaza made sure all of us out-of-town guests were on same floor and close to each other. Rooms very clean and beds comfortable. Our experience from checking in, dining for breakfast, to checking out was great. Staff very pleasant. Recommend to anyone.
July 8, 2013
Rated 5.0 out of 5.0 by Walie65 Awesome place and BED!!!
OMG... you have the must awesome place... I luv, luv, luv it!!!
July 7, 2013
Rated 5.0 out of 5.0 by UniqueM Pleasantly surprised
We got a great rate on our two night stay in Jacksonville. The pricing in fact was a little low and I was expecting a 3 star location- WRONG.
Great location, fantastic views, nice balcony, totally friendly staff (the hotel was fully booked) and close to downtown. The river walk was a nice plus and the river taxi was close by.
The room was very comfortable and the lemon scented bath soap was a real treat. This hotel was a very nice surprise for our 3 day visit to Jacksonville.
July 5, 2013
Rated 2.0 out of 5.0 by Sagi1971 Not a Favorite
I have stayed at Crown Plazas all over the USA and World. I booked this one to stay at with my parents for a Family Reunion. I did not know that there was Several Family Reunions happening at the hotel. At Check-in I asked to be placed somewhere away from the families and if possible in adjoining rooms or rooms close by. They were unable to provide rooms next to each other, but could give rooms on the same floor. As the Reunions were spread out, there was no way to avoid, being next to them.
I upgraded for my parents to have a "Riverview" room. What they got was a room, overlooking the roof (4th Floor) of the Banquet Halls. That made for a nice view. Looking at all the gunk and dirt on the roof.... I could understand paying for a Riverview, if you were high up, but at the 4th floor, it was not much of a view...
The walls in the hotel are then. All night, I heard kids running up and down the halls and I could hear them in the room next door. I reported this to the Front Desk and they sent Security up.
The rooms were not that clean. I found gum on the floor and the pillows had a perfume smell to them (thankfully I had brought my own). The room just had a overall dirty feel to it. I was scared to look under the bed.
Overall, its a step above a Motel 6, but I have stayed at Holiday Inn's that were nicer than this hotel....
July 5, 2013
Rated 3.0 out of 5.0 by Kary Not so hot
The rooms a run down and shabby. Not normal Crown Plaza.
July 4, 2013
Rated 1.0 out of 5.0 by mt1234 Abusive security guard
The security guard was rude and unreasonably harsh. His power went to his head and he treated paying guests like trespassers.
June 28, 2013
Rated 5.0 out of 5.0 by TJmail Front Desk Service
I had a reservation for 14 rooms from June 19-22. I have to tell you there is an employee, Latoya at the front desk that was very helpful.
I would greatly recommend your hotel to anyone heading in your direction.
Thanks again for a nice stay. Please don't forget Ms. Latoya and please tell her the restaurant she recommended Clark's Fish Camp was excellent. Another establishment I would recommend in a heartbeat.
June 27, 2013
Rated 5.0 out of 5.0 by Henry310 Great Hotel!
Comfortable Beds, clean room, great hotel and great staff.
June 27, 2013
Rated 1.0 out of 5.0 by BRoland Worst experience yet at a IHG Resort
Have stayed here multiple times as a Priority Club member and Jacksonville Jaguars Season Ticket Holder.
Unfortunately this experience was horrible. I had to return to the front desk 5 times in a 24 hour period to get a working room key. None of the television channels worked (they were all pixelated), and the "non smoking" room smelled of cigarettes and cheap cigars.
I asked to speak to the manager repeatedly but she was never available. No one ever fixed our TV and the key ordeal was completely unacceptable. I left my number for the manager upon checking out but was never contacted. I will not be staying here again,
June 27, 2013
Rated 3.0 out of 5.0 by TrashTalker228 Average
The rooms and bathroom were a bit small for my taste. Riverfront rooms offer a great view of the city. The fitness center could use some improvement...I usually stay with another hotel brand and used their rooms to judge the quality of this room.
June 25, 2013
Rated 3.0 out of 5.0 by Mich15 Only one night
The towels were REALLY thin and dingy. The desk chair handles were torn with stuffing showing. It should have been thrown away and replaced.
June 21, 2013
Rated 4.0 out of 5.0 by USNAWildBill89 HOTEL IS NICE BUT COULD BE SO MUCH MORE
Stayed overnight from Sat to Sun to celebrate anniversary with dinner at the conveniently located in hotel Ruth's Chris Restaurant. Attempted to check-in at 4:30 and told room not ready and it may be a while since there were others in front of us waiting on their rooms. After waiting at very quiet lobby bar with friendly bartender, front desk changed our room to newly renovated room on top floor at 5:30. Room was nice and renovation was good except they seemed to have forgotten shower. Tub needed to be re-glazed and fixtures replaced. A/C in room was weak and unable to cool room even though on full cold. View was very nice from balcony, but no chairs to enjoy view although plenty of room. Breakfast buffet next morning was fine with very friendly service. Parking is supposedly $10 a day, but during weekends have never seen anyone there to monitor. Nice garage right below hotel. Pool looked nice although pool bar was not open on a beautiful Saturday afternoon forcing pool guests to go inside to get drinks from lobby bar. Nice hotel, but with improvements to maid service, attention to detail in rooms and sensible customer service improvements, could be a jewel.
June 21, 2013
Rated 3.0 out of 5.0 by bigbobbyd not bad for an old hotel
stayed here to eat at Ruth Chris. Hotel a little dated but not bad
June 19, 2013
Rated 4.0 out of 5.0 by Jill2007 Overall good experience
We have no complaints about the staff, cleanliness, or hospitality. The hotel has outstanding employees who genuinely care about making your stay a good one. Ruth's Chris steakhouse was delicious; however, we found it to be very expensive ($43 for one 16-oz steak, $8.50 for potatoes, $8.00 each for salad....). In our room, the toilet wasn't working properly in terms of sufficient water pressure upon flushing. Regarding the tranquility aspect, there were numerous functions going on the weekend we were there, so the hotel pool was too crowded to enjoy the entire Saturday evening. Further, some guests were very noisy and our sleep was disturbed many times due to their screaming and banging on neighboring room doors all hours of the night, etc. I honestly did not expect that to happen at Crowne Plaza, and it was disappointing. My advice would be to simply inquire about any other booked functions before you decide to stay here.
June 14, 2013
Rated 5.0 out of 5.0 by Dominique33 Great Staff
Had a great time. Staff was great and listened to our needs. Breakfast buffet was excellent.
June 10, 2013
Rated 4.0 out of 5.0 by NAYNAY1 MS.
I REALLY ENJOYED MY STAY. THE ROOM WITH THE BALCONY FACING DOWNTOWN WAS REALLY NICE AND THE BED WAS VERY COMFORTABLE. I JUST WISH THERE WAS ACCOMMODATIONS FOR REHEATING FOOD. I WAS TOLD THAT THERE WAS NO MICROWAVE AVAILABLE FOR THAT.
June 5, 2013
Rated 5.0 out of 5.0 by Omie Great boat stop
We do river trips via 20' boats up the St. Johns river. The Crown Plaza is a perfect stop! We enjoy hanging out with things to do and places to go without having a car. The Crown has very nice accommodations and a fantastic view looking out onto the river. We have stayed here before. We will be back again!
June 4, 2013
Rated 4.0 out of 5.0 by mrcal Stayed here for 3 nights during Jazz Fest 2013
I stayed here for 3 nights (24-27 May 2013) for the Jazz Fest. The hotel was nice and the staff was great! Everyone from the young ladies at the front desk, the maintenance personnel to the bartender. I loved my stay and will definately stay again the next time I visit Jacksonville.
June 3, 2013