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Rated 4.4 out of 5 by 81 reviewers.
Rated 4.0 out of 5.0 by Good stay but couple of maintenance issues Great front desk staff. Flooded parking lot upon arrival. The bathrooms do not have a vent which is unusual and can get a bit steamy when more than one person is getting ready. Overall though, a nice break in a long travel down the east coast to vacation. July 23, 2014
Rated 4.0 out of 5.0 by Good Hotel Was a drive from Jacksonville Airport. If I am in the area for business again, I will sleep here again. July 17, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable Very nice hotel. Very clean and the staff was very professional July 9, 2014
Rated 3.0 out of 5.0 by Everything great except pricing problem This is a very nice, updated facility. It was the best breakfast service I've experienced in many years of staying at the HIEX. The food was great and varied (nuts and raisins available for oatmeal!). The kitchen help was extraordinarily nice. The pool was clean but has nothing but chaise lounge chairs. A few regular plastic lawn chairs would be nice for those who cannot rise easily from a low chair such as the chaises. It would also be an improvement if there were a couple of umbrella tables to sit at and under shade while watching a child swim. My greatest issue was with the check-in where the rate I was quoted and bought on the internet was higher than I bargained for. The desk clerk was either unable, unwilling, or simply not empowered to resolve a pricing issue. Ultimately this cost me $52 more than I should have paid. That's too much for me, but would have been a drop in the bucket for the hotel. It gave me a disgusted feeling during the entire three-day stay in spite of the lovely staff during the day. July 8, 2014
Rated 4.0 out of 5.0 by Staff My room was very nice. The staff (Heather and Amber) were very, very nice. They always greeted me with a smile and offered great conversation. A dog across the hall barked all night and people hung out in front of the hotel eating and drinking beer all night for two weeks was a little upsetting/scary. Overall the hotel experience was a good one. July 7, 2014
Rated 5.0 out of 5.0 by Happy camper host was very very very the most. all holtels should have a host like her July 3, 2014
Rated 1.0 out of 5.0 by Mayport Holiday Inn Express Hotel staff unable and unwilling to provide guest with assistance in obtaining itemized hotel receipt. UNSAT !!. Do not recommend staying at this hotel if a receipt is needed for documenting business travel. Will not stay at this hotel in the future. June 17, 2014
Rated 5.0 out of 5.0 by Looks like it was just remodeled Friendly staff, very clean, comfortable, good breakfast with choices June 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel. excellent staff,very clean rooms,good breakfast, just 3 miles to the beach and restaurants. June 9, 2014
Rated 5.0 out of 5.0 by Just Because Friendly, Helpful, Courteous and Kind. Staff doesn't get any better than these folks. We will be back, again and again and again. May 30, 2014
Rated 5.0 out of 5.0 by Had a new floor installed at home and stayed here This is a pretty new hotel situated on Mayport Road in Atlantic Beach. Very clean, great staff, and a good breakfast. The best place in the area to stay if you're waiting for a Naval ship to arrive or just want to get away. 1500 yard from the ocean as the "crow flies" May 25, 2014
Rated 5.0 out of 5.0 by Exceeded My Expectations I loved my the hotel stay. The hotel staff were friendly and professional. The breakfast was excellent. I would recommend this hotel especially to business travelers as well as for pleasure. May 14, 2014
Rated 5.0 out of 5.0 by Lovely accomodations and friendly staff We were able to relax here at the end of our days at the Mayo clinic. April 6, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY!!!!!! We LOVE, LOVE, LOVE this hotel, GREAT price and VERY clean, The staff was very polite, I want to give a special Thanks to the breakfast attendant . She was very nice and every morning she greeted us with a pleasant smile and "good morning" she is AWESOME!!!! We will be returning to Jacksonville again soon and will stay at this location. It's also close to Atlantic Beach. April 3, 2014
Rated 5.0 out of 5.0 by Very accomodating. I was a great place to stay. Clean, accomodating, friendly. April 2, 2014
Rated 1.0 out of 5.0 by Do not stay here! If you want to have zero sleep then this is the place for you. I complained to the front desk about all the noise, and they did nothing. I am not sure who is the night time management but.... Either they can not hear or they do not care. Yelling was going on all night. It was the worst experience I have ever had in any hotel. When I checked out the next morning, I told the front desk again about my experience. She said she would tell the manager, that was over a week ago and I have heard nothing and still had to pay full price for a horrible night. If I had not been in my car for 12 hours that day. I would have just went to my car to sleep. March 9, 2014
Rated 5.0 out of 5.0 by Mayport Road Holiday Inn Express. I will definitely stay here again. Great staff. Close to NS Mayport. March 7, 2014
Rated 4.0 out of 5.0 by Internet I stay at Holiday Inn properties all over the country and this by far has to be the worst for WiFi connectivity. I have stayed here several times and no matter what floor or location of the room the connectivity is the worst I have ever experienced. Although the hotel and the staff are exceptional I will have to think twice before I stay here in the future simply because of this single issue. I recommend you have someone come in and either update or change your setup. March 7, 2014
Rated 5.0 out of 5.0 by Close and Comfortable It's not near the beach, but it's clean and comfortable. Great little non-franchise restaurants with great food too! February 24, 2014
Rated 3.0 out of 5.0 by Didn't like change to Priority Club recognition From previous visits I was greeted upon arrival as a priority club member with a goodie package. During my check-in, I didn't receive a Priority Greeting and didn't get my goodie bag. Per the agent at the counter, it is a new corporate change to not provide a goodie bag. Unsure when this changed but I don't care for the policy change and would like to get my bag on future visits. Besides this, it was a good experience and would possibly stay here in the future. February 23, 2014
Rated 5.0 out of 5.0 by Close proximity to Mayport Naval Base My husband and I went to visit our son at the naval base and the hotel was very close to it. The hotel was very clean, staff pleasant and we stayed in one of the king suites which allowed us to relax in a larger room with a couch and chairs. I would recommend staying here again if you are not wanting a beach front hotel. February 17, 2014
Rated 4.0 out of 5.0 by Good for the price I stayed here on a business trip. The price was right and it was just enough "outside" of town that I didn't have to deal with any traffic, even when getting onto Atlantic and 295 during morning rush hour. Upon arrival, I was concerned when I read a sign saying that the water was going to be turned off for a few hours (estimated at 2 with a max of 4) in order to complete annual testing/maintenance. Turns out, it wasn't a big deal since it happened during the middle of the day and probably didn't impact too many people. No issues there. My room didn't have a TV remote when I first arrived, but the situation was quickly and easily fixed by a 2 minute walk up to the front desk. The room was in nice shape, though I was honestly expecting a traditional "desk" instead of a smaller coffee-table (I've been to a dozen HIE's over the past 6 months and all had had desks). No biggie really, as I still had ample space to get my evening "administrative" work wrapped up before dinner time. One thing I will note - the stay here includes free wi-fi. However, it is probably the slowest internet connection I've ever had, sans maybe my 14.4k modem back when I had a Mac Performer 495C during the early 90's. I like to catch up on Netflix/Hulu when I'm on the road (at home, it's mostly Sponge Bob and Curious George), but the poor connection speed lead to choppy service and I gave up using the free Wi-Fi quickly. I normally travel with a 4G Hotspot but had an issue with the SIM card, which meant I was stuck watching Moon Shiners (could have been worse I guess). The next day I went to the VZW store and fixed my Jetpack and was able to get proper internet speeds with that (and thus able to catch up on my Daily Show/Colbert Report's from the previous week :) ). All in all, I will be coming back to this area in about 6 months and will likely stay here again. Breakfast was good and on-time (I'm an early bird and hit the road by 6:20, so I need breakfast to be prompt!). The coffee was good, though the 6 large coffee carafes were rarely filled after 1 PM (I drink coffee all day). Of the three nights I stayed, one night had no coffee (6 empty carafes), the second had hot, fresh coffee, and the third had fresh, though lukewarm coffee. The hotel is about 15 minutes from Atlantic Beach and some good restaurants. Parking is easy and the lot was well marked, easy to find, and well lit. My recommendations: - Fix the internet. Seriously, I checked the speed with a known server and it was BELOW 1.2 Mbps. For comparison, my cell-tower based 4G LTE Jetpack gets 11-12 (a whole order of magnitude faster!) - Hot coffee at the coffee bar. If coffee isn't actually "served" at all hours (I'm pretty certain it is based off my experience at other Holiday Inn Expresses and the fact that there was cold creamer packs sitting next to the carafes), you should put them away as to not get the hopes up of someone who just put 400 miles on their rental in a single day. February 10, 2014
Rated 5.0 out of 5.0 by quiet, comfortable room and accommodating staff This hotel is very quiet with comfortable rooms. The staff is extremely accommodating with customizable check-in and check-out times. I had a dog with me and there was ample room for dog walking. I was put in a very convenient room where I could go down one flight of stairs when needing to walk the dog. February 9, 2014
Rated 5.0 out of 5.0 by Our return to Jacksonville We returned to Mayo Clinic this year and again stayed in the Mayport Holiday Inn. We were treated with much respect and concern for our well-being. This is an excellent location for patients needing to visit Mayo. January 31, 2014
Rated 3.0 out of 5.0 by Comfort stay The room was clean and comfortable , wi Fi was not good half the time got error messages unable to connect , breakfast is so so, pancakes rubbery, same avg. food..Had cookies before..no cookies..or apples out January 29, 2014
Rated 4.0 out of 5.0 by Nice Folks Staff helpful & pleasant... room & hotel comfy & clean January 27, 2014
Rated 5.0 out of 5.0 by A great room at a great deal! I have stayed in this hotel in the past, just overnight. This was my first multi-night stay and I can guarantee that I will be staying in this hotel again. The staff is wonderful. I had booked a 2 queen bed room but would have been happier in a king. Well, without having to say anything, a king suite was offered to me. I asked for a taxi recommendation and was not only given the recommendation but was asked if I would like the front desk to call for me. My suite was very comfortable and clean. I enjoyed the breakfast options. It was a very pleasant stay and I look forward to my next trip to Jacksonville! January 26, 2014
Rated 4.0 out of 5.0 by great hotel we were very impressed with this hotel, especially considering the price. The room had modern decoration, comfortable bed, spacious bathroom with a nice shower and all of it was clean. The breakfast buffet was good too. December 4, 2013
Rated 5.0 out of 5.0 by Perfect in every way would rate it a 6!!! Perfectly located to all the things I wanted to do in the area, shopping dinning and the beach . Room amazing king deluxe like an apartment plenty of comfortable seating. Great for a family. Staff very helpful . Quiet room. Look forward to returning November 13, 2013
Rated 4.0 out of 5.0 by Nice newer property This HIE is located just west of Atlantic Beach (appx 1.5 miles)and all the fun things to do there. This being said, Mayport road on which it sits isn't the best for things to do. However, It is a newer property which is modern and clean. The staff was attentive and the breakfast was bigger than most complimentary breakfast. My only complaint during my 2 night stay would be the inability to run the fan all the time. I like that back ground "white" noise to mask outside noises and help me sleep at night. This is especially true when your room is on the 1st floor, next to the elevator and breakfast room!! Overall I liked the property and will return if the pricing is as good as it was for this past visit. November 6, 2013
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