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Rated 4.2 out of 5 by 164 reviewers.
Rated 2.0 out of 5.0 by Work in Progress Construction is under way...... I am sure it will be fantastic once it is all complete :-) Fire alarm going off at 5:15 in the morning - not my idea of a great stay. No one knew what to do, we all just stood in the hall way. Approx 15 minutes until someone got through to the front desk and we were told to was not a fire. Could not get back to sleep :-( Staff was friendly. July 3, 2014
Rated 5.0 out of 5.0 by Great hotel very comfortable beds and great service excellent hotel very clean and extremely comfortable beds. Very good selection of breakfast foods with friendly staff and delicious coffee! July 1, 2014
Rated 5.0 out of 5.0 by Lovely facility and staff Recently redecorated. Outstanding staff, friendly and helpful. Nightly happy hour was appreciated after a long drive! Price seemed high, but the stay was very comfortable. June 30, 2014
Rated 2.0 out of 5.0 by unfinished room Room was not really ready to be rented out. When it was mentioned to the front desk, the only reply was "Sorry". June 28, 2014
Rated 4.0 out of 5.0 by Convenient Location Easy to find, has food vendors within walking distance, great breakfast and pool area. June 24, 2014
Rated 5.0 out of 5.0 by Renovation Complete We have stayed at the Janesville HIE for many years. Now that the renovations to the rooms, lobby and breakfast areas are done, it seems like a new facility. The new furniture in the room is very functional and attractive. The renewed bathroom was very well done. We especially like the walk in shower, which for us older folks is a lot easier and safer than climbing over the edge of the tub. Thank you June 24, 2014
Rated 2.0 out of 5.0 by Don't plan on staying here again. hotel was under contruction, glue or some sticky substance all over elevator floors and in hallways outside, in some cases almost pulling your shoes off. My room was apparently recently rennovated, but I realliy didn't like it. The color choices were funky, the hidden fridge was VERY annoying (have to open two doors to get inside, and it's not clear which side the doors open from. Apparently you are expected to sleep in broad day light because you cannot close teh light blocking curtains. The track for them only sits at the outside edges of the windows, so those light blocking curtains are only their for decoration. Furthermore, there is a very annoying lighted headboard that I could not find a way to shut off. I didn't get the point of that at all. And between the two light sources, the room was always too bright. The 3rd floor ice maker makes enough noise to scare the dead. The front lobby is a big open area that they don't seem to know what to do with. The first couple of days, it was just open (which is just fine). There is an electric fire place on one side that is kind of interesting. The next couple of days, they put patio furniture in the lobby, pretty much right in the way of traffic flow. None of these things really seemed to quality for things I'd contact customer service to try to correct other than maybe telling me how to unplug the headboard light, but it wouldn't have mattered with the curtain situation. The only positives I have at my stay are that my room was clean, the bathroom was VERY clean, my door keys worked every time, and the breakfast selection was good. I don't plan on staying here again next time I go to Janesville. June 23, 2014
Rated 2.0 out of 5.0 Check in poor, room dirty We were very disappointed with the check in commotion when we arrived. It was not busy but the staff was extremely uncaring if we were checked in or not. When we questioned why the rate was $20 more than when we stayed last year she said the renovations have to be paid for someway. Then, on to the room....last year was satisfactory. This year the room was generally unclean which was evidenced by dust on the furniture, especially the tv stand and the desk chair had so much junk on the seat we had to place a towel on it before we dared to sit on it. Truly not to the standards we have come to appreciate at Holiday Inn Express. June 22, 2014
Rated 3.0 out of 5.0 by Nice Remodel BUT!!! I liked the newly remodeled Janesville Holliday IN Express, but they were still having some problems that affected the guests. I went to get some ice on the 3rd floor and the machine wasn't working. I went to the 2nd floor and the ice machine wasn't working. I had to go to the 1st floor to get any ice. The outlets on one side of my bed weren't working. I guess during the remodel someone disconnected it and forgot to reconnect the outlet. June 17, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet and clean Newly remodeled. Comfortable, quiet and clean. Just what you need. Breakfast, pool, workout area. June 17, 2014
Rated 5.0 out of 5.0 by Nice place This property appeared to be fairly new and nice. They have a VERY large parking lot which was perfect for me as I was driving a 40' bus despite being directly adjacent to the interstate and my room being on that side of building it was very quite. I will say this there is a truck stop across the driveway probably 400 yards or so away it didn't bother me as I am a truck driver but just FYI over all great place and highly recommended June 16, 2014
Rated 2.0 out of 5.0 by POOR FRONT DESK SERVICE I have never been treated so rudely by staff in all my life. Because of the rudeness, I will never stay here again unless it is my only option. FRONT DESK is horrible. I work in Customer Service myself, own my own company. I would never treat a customer they way I was treated. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable beds, newly renovated Extra construction materials laying around in the common areas, and new hallway carpet hadn't been completely tacked down yet, but it wasn't noisy, and the beds were very comfortable. I would stay here again. June 10, 2014
Rated 5.0 out of 5.0 by comfort and convenience with great staff We stayed at this Holiday Inn Express in preparation for Fireside Play and it was excellent; outstanding staff, comfortable room and we felt safe; had some problems with TV, but staff solved to complete satisfaction.. Breakfast was better than most and was happy to learn that they had "happy hour in the pm". Overall, a great experience in a newly remodeled facility. Very comfortable and clean. Thank you all for a great staff and experience. June 9, 2014
Rated 5.0 out of 5.0 by Nice Stay The stay was wonderful. My kids enjoyed the pool and I enjoyed the hot tub. The pool temperature was perfect which made the swim bearable. Typically indoor pools are too cold. The breakfast wasn't exactly high quality but there were plenty of healthy options and the breakfast staff were extremely helpful. The only suggestion to make this stay even better (and for future customers): The happy hour (which includes free popcorn/beer/sodas/wine) was from 5-630 pm which I found to be a little weird since that is typically a person's dinner time. I would have found it a lot more helpful if the time frame was moved up a little bit from about 3-530 when people are checking in and it's a little too early for supper yet the stomach needs a little snack to carry over until dinner time. Regardless, the gesture of actually having free popcorn and drinks for people is wonderful customer service. The rooms were clean, updated and the beds were so comfortable. The overall appearance of the hotel was modern and beautiful. This new renovation is a huge change from the previous look. We stayed at this hotel approximately 5 years ago and had excellent customer service at that time as well. Thank you. June 9, 2014
Rated 4.0 out of 5.0 by Nicely renovated and still friendly It was nice to return to this Holiday Inn Express and see the renovations and redecorations while at the same time receive the same friendly service as in the past. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic Experience! The stay at this hotel could not have been any better. It was perfect. The staff was very friendly, and even more helpful when we had questions about where to go for certain services. The hotel looks very elegant in the main entrance, and still elegant through out the entire hotel to the room. The breakfast is plentiful, and there are many choices to choose from as far as food an beverages. The hotel offered a "free happy hour" on the Monday we were there, and it was fantastic. They literally have a bar tender popping pop corn and serving wine and beer to guests. Unbelievably generous. June 5, 2014
Rated 5.0 out of 5.0 by Great Staff Joyce, the person who checked us in, was very helpful and patient. The room was clean and the staff did all they could to ensure our comfort. Breakfast was delicious. June 5, 2014
Rated 4.0 out of 5.0 by New hotel! Would recommend, convenient location I liked how this was a newer hotel. The bed was soft and comfortable. Convenient location for us. A couple of suggestions, simply because it is new and I don't think have been noticed yet: The hot tub water was uncomfortably hot. Like, VERY HOT. A few people couldn't stay long in it because of it being very HOT. I stayed in a King suite with a pullout sofa. The sofa was perpendicular to the bed. When having to use the pullout, can't do so because it bumps into the built in end tables. We had to move the couch to be parallel to the bed to be able to use the pull out bed. I would stay here again, friendly staff, especially those that prepared the breakfast. Convenient location, soft beds, great water pressure. It was still being worked on, but no noise really. June 4, 2014
Rated 1.0 out of 5.0 by Worst ever If you don't want your card key to work more than 60 percent of the time making you go down to have it redone - go here If you like to not see out of a clean window -go here If you don't want your coffee maker to work - go here If you don't need your room temperature to go below 72 degrees - go here I you want a shower head to fall down all the time - go here. I needed to get PVC and cable ties to keep it up! If you don't want you door to close properly -go here If you want to be kept up until 0300 because of noise -go here On the bright side (the only one) the breakfast person and food were above average Honestly though this was one of the worst HIE I have been during my entire traveling career. Hopefully the management will make corrective action. May 30, 2014
Rated 4.0 out of 5.0 by Great Staff & Service Both of the ladies that serve the breakfast are fantastic, especially Charlene. They are so quick in replacing low items and actually pick up the guests plates for them...I expect to "bus my own table" at these types of breakfast but they are too quick! The pillows are way too long. Seemed difficult to get used to but once I did they were fine. Our air conditioner in the room went out and they were VERY quick to replace. Maintenance staff are wonderful. May 28, 2014
Rated 3.0 out of 5.0 by nice. hotel Rooms are nice. I spend at least 4 nights a week in a hotel for my business although I found it to be a nice stay it is over priced for what you get. Will not stay here again May 18, 2014
Rated 5.0 out of 5.0 by Even with Construction... This was a great stay. There was lots of work being done, but the staff was helpful. The room was brand new. There was an evening reception which I needed after a 5 hour drive and the breakfast was good too. I would definitely stay here again. April 29, 2014
Rated 3.0 out of 5.0 by Renovations It would have been nice to be advised that the hotel was under construction when I made the reservation. Full rates should not be charged when the hotel is being renovated. Breakfast was DISGUSTING! April 13, 2014
Rated 4.0 out of 5.0 by Nice but loud bathroom fans were very annoying--unavoidable. Nice new renovations--however the fans were way too loud in the bathroom--making us want to use the bathroom in the dark to avoid the noise. The room heater/AC was also super noisy. We appreciate the pillow choices and bedding and wifi and TV. If the bathroom lights worked without all the noise, the entire experience would have been way better. April 5, 2014
Rated 3.0 out of 5.0 by Security is questionable!! Rooms were roomy, comfortable and clean. The biggest problem was that the dead bolt on the guest room did not work. March 27, 2014
Rated 5.0 out of 5.0 by Great place Enjoyed my staying there. Great place and cleaned. The first 4 nights was great, I came back for two more nights and last day people were drilling down below my room. March 3, 2014
Rated 5.0 out of 5.0 by Shelly01 I absolutely love the new remodel. The rooms are modern and fun, very clean. The hilight are the beds and the pillows! By far the best. We will for sure stay again. February 28, 2014
Rated 4.0 out of 5.0 by Checkout time As a group we were a little disappointed with the lack of flexibility offered by the front desk on 2/23/14. We were in town for hockey games (several families). One game early am and one mid afternoon. We simply asked for a 12:30 exception to better accommodate our schedules and were denied. When you travel all winter it is the little things that make a difference, some positive, some negative. February 26, 2014
Rated 3.0 out of 5.0 by Shopworn and cluttered The ground outside the main entrance was carpeted with cigarette butts. Inside is cluttered. I know they are remodeling, but they don't have to have construction clutter stacked everywhere. The remodeling is at least 5 years overdue and I might say 10. All the furniture in our room was very beat up and worn. I use a computer monitor that is bigger than the TV in our room. Cleanliness was good, but the room was overall shabby. Basically, organized, neat and tidy is not a priority here. I might try it again in a couple years after the remodeling is done. Not what I expect from HI Express. February 23, 2014
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