Rated 4.1 out of 5 by 155
Rated 5.0 out of 5.0 by Tired in Dublin Comfortable, quiet and clean
Newly remodeled. Comfortable, quiet and clean. Just what you need. Breakfast, pool, workout area.
June 17, 2014
Rated 5.0 out of 5.0 by Sgt717 Nice place
This property appeared to be fairly new and nice. They have a VERY large parking lot which was perfect for me as I was driving a 40' bus despite being directly adjacent to the interstate and my room being on that side of building it was very quite. I will say this there is a truck stop across the driveway probably 400 yards or so away it didn't bother me as I am a truck driver but just FYI over all great place and highly recommended
June 16, 2014
Rated 2.0 out of 5.0 by hootsgirl POOR FRONT DESK SERVICE
I have never been treated so rudely by staff in all my life. Because of the rudeness, I will never stay here again unless it is my only option. FRONT DESK is horrible. I work in Customer Service myself, own my own company. I would never treat a customer they way I was treated.
June 11, 2014
Rated 5.0 out of 5.0 by hurricanered17 Comfortable beds, newly renovated
Extra construction materials laying around in the common areas, and new hallway carpet hadn't been completely tacked down yet, but it wasn't noisy, and the beds were very comfortable. I would stay here again.
June 10, 2014
Rated 5.0 out of 5.0 by mlarry comfort and convenience with great staff
We stayed at this Holiday Inn Express in preparation
for Fireside Play and it was excellent; outstanding staff,
comfortable room and we felt safe; had some problems with TV, but staff solved to complete satisfaction.. Breakfast was better than most and was
happy to learn that they had "happy hour in the pm".
Overall, a great experience in a newly remodeled
facility. Very comfortable and clean.
Thank you all for a great staff and experience.
June 9, 2014
Rated 5.0 out of 5.0 by idoc4jc Nice Stay
The stay was wonderful. My kids enjoyed the pool and I enjoyed the hot tub. The pool temperature was perfect which made the swim bearable. Typically indoor pools are too cold.
The breakfast wasn't exactly high quality but there were plenty of healthy options and the breakfast staff were extremely helpful.
The only suggestion to make this stay even better (and for future customers): The happy hour (which includes free popcorn/beer/sodas/wine) was from 5-630 pm which I found to be a little weird since that is typically a person's dinner time. I would have found it a lot more helpful if the time frame was moved up a little bit from about 3-530 when people are checking in and it's a little too early for supper yet the stomach needs a little snack to carry over until dinner time. Regardless, the gesture of actually having free popcorn and drinks for people is wonderful customer service.
The rooms were clean, updated and the beds were so comfortable. The overall appearance of the hotel was modern and beautiful. This new renovation is a huge change from the previous look. We stayed at this hotel approximately 5 years ago and had excellent customer service at that time as well. Thank you.
June 9, 2014
Rated 4.0 out of 5.0 by Renaissance Man Nicely renovated and still friendly
It was nice to return to this Holiday Inn Express and see the renovations and redecorations while at the same time receive the same friendly service as in the past.
June 5, 2014
Rated 5.0 out of 5.0 by WLP1227 Fantastic Experience!
The stay at this hotel could not have been any better. It was perfect. The staff was very friendly, and even more helpful when we had questions about where to go for certain services.
The hotel looks very elegant in the main entrance, and still elegant through out the entire hotel to the room.
The breakfast is plentiful, and there are many choices to choose from as far as food an beverages.
The hotel offered a "free happy hour" on the Monday we were there, and it was fantastic. They literally have a bar tender popping pop corn and serving wine and beer to guests. Unbelievably generous.
June 5, 2014
Rated 5.0 out of 5.0 by LanaBanana1111 Great Staff
Joyce, the person who checked us in, was very helpful and patient. The room was clean and the staff did all they could to ensure our comfort. Breakfast was delicious.
June 5, 2014
Rated 4.0 out of 5.0 by Jill 2025 New hotel! Would recommend, convenient location
I liked how this was a newer hotel. The bed was soft and comfortable. Convenient location for us.
A couple of suggestions, simply because it is new and I don't think have been noticed yet:
The hot tub water was uncomfortably hot. Like, VERY HOT. A few people couldn't stay long in it because of it being very HOT.
I stayed in a King suite with a pullout sofa. The sofa was perpendicular to the bed. When having to use the pullout, can't do so because it bumps into the built in end tables. We had to move the couch to be parallel to the bed to be able to use the pull out bed.
I would stay here again, friendly staff, especially those that prepared the breakfast. Convenient location, soft beds, great water pressure. It was still being worked on, but no noise really.
June 4, 2014
Rated 1.0 out of 5.0 by kever Worst ever
If you don't want your card key to work more than 60 percent of the time making you go down to have it redone - go here
If you like to not see out of a clean window -go here
If you don't want your coffee maker to work - go here
If you don't need your room temperature to go below 72 degrees - go here
I you want a shower head to fall down all the time - go here. I needed to get PVC and cable ties to keep it up!
If you don't want you door to close properly -go here
If you want to be kept up until 0300 because of noise -go here
On the bright side (the only one) the breakfast person and food were above average
Honestly though this was one of the worst HIE I have been during my entire traveling career. Hopefully the management will make corrective action.
May 30, 2014
Rated 4.0 out of 5.0 by Becker99 Great Staff & Service
Both of the ladies that serve the breakfast are fantastic, especially Charlene. They are so quick in replacing low items and actually pick up the guests plates for them...I expect to "bus my own table" at these types of breakfast but they are too quick!
The pillows are way too long. Seemed difficult to get used to but once I did they were fine.
Our air conditioner in the room went out and they were VERY quick to replace. Maintenance staff are wonderful.
May 28, 2014
Rated 3.0 out of 5.0 by patw234 nice. hotel
Rooms are nice. I spend at least 4 nights a week in a hotel for my business although I found it to be a nice place.to stay it is over priced for what you get. Will not stay here again
May 18, 2014
Rated 5.0 out of 5.0 by Paula929 Even with Construction...
This was a great stay. There was lots of work being done, but the staff was helpful. The room was brand new. There was an evening reception which I needed after a 5 hour drive and the breakfast was good too. I would definitely stay here again.
April 29, 2014
Rated 3.0 out of 5.0 by KJFM1978 Renovations
It would have been nice to be advised that the hotel was under construction when I made the reservation. Full rates should not be charged when the hotel is being renovated.
Breakfast was DISGUSTING!
April 13, 2014
Rated 4.0 out of 5.0 by HMMMMMMMMMMM Nice but loud bathroom fans were very annoying--unavoidable.
Nice new renovations--however the fans were way too loud in the bathroom--making us want to use the bathroom in the dark to avoid the noise. The room heater/AC was also super noisy.
We appreciate the pillow choices and bedding and wifi and TV. If the bathroom lights worked without all the noise, the entire experience would have been way better.
April 5, 2014
Rated 3.0 out of 5.0 by bear1998 Security is questionable!!
Rooms were roomy, comfortable and clean. The biggest problem was that the dead bolt on the guest room did not work.
March 27, 2014
Rated 5.0 out of 5.0 by Devil dog Great place
Enjoyed my staying there. Great place and cleaned. The first 4 nights was great, I came back for two more nights and last day people were drilling down below my room.
March 3, 2014
Rated 5.0 out of 5.0 by Shelly 01 Shelly01
I absolutely love the new remodel. The rooms are modern and fun, very clean. The hilight are the beds and the pillows! By far the best. We will for sure stay again.
February 28, 2014
Rated 4.0 out of 5.0 by hockey parents Checkout time
As a group we were a little disappointed with the lack of flexibility offered by the front desk on 2/23/14. We were in town for hockey games (several families). One game early am and one mid afternoon. We simply asked for a 12:30 exception to better accommodate our schedules and were denied. When you travel all winter it is the little things that make a difference, some positive, some negative.
February 26, 2014
Rated 3.0 out of 5.0 by Walter52 Shopworn and cluttered
The ground outside the main entrance was carpeted with cigarette butts. Inside is cluttered. I know they are remodeling, but they don't have to have construction clutter stacked everywhere. The remodeling is at least 5 years overdue and I might say 10. All the furniture in our room was very beat up and worn. I use a computer monitor that is bigger than the TV in our room. Cleanliness was good, but the room was overall shabby. Basically, organized, neat and tidy is not a priority here. I might try it again in a couple years after the remodeling is done. Not what I expect from HI Express.
February 23, 2014
Rated 5.0 out of 5.0 by RoadGlide Getaway
Staff that checked us in was super!!
February 20, 2014
Rated 5.0 out of 5.0 by mav72 Nice renewed hotel, good service
The room is totaly new , the employees have very good disposition to help
February 11, 2014
Rated 5.0 out of 5.0 by Sagest Excellent hotel!
We enjoyed our stay. Newly renovated rooms were very modern and comfortable. Many local amenities at the hotel and in the surrounding area. We would highly recommend this hotel. We checked other hotels in the area, this is by far the nicest hotel. The staff was very friendly and accommodating.
February 5, 2014
Rated 1.0 out of 5.0 by llburns06 I was not informed about the construction that was being done had I known that I would have stayed some where else
It would have been nice to be informed of the construction being done on the hotel if I would have known I probably would. Have not stayed there and the girl at the counter was not very friendly when I asked about it she acted like she did not have time to talk and just wanted to go back be hind the wall
January 15, 2014
Rated 3.0 out of 5.0 by cookie18 Convenient location and great service
Breakfast offerings could be better. Bread, etc. not always fresh. Eggs were not too good. It would be nice to have offering of hash or quiche as a choice. Mattress pads wrinkle and become uncomfortable. There are newer ones on the market that fit the bed like fitted sheets which stay in place better. Sheets were old and dingy.
January 2, 2014
Rated 2.0 out of 5.0 by Dickwms Loud, renovation mess
Stay away until the renovation is completed. Hotel is a mess, rooms are dusty, loud guests.
January 1, 2014
Rated 5.0 out of 5.0 by Kathy97 Great stay for the price.
Holiday Inn Express was an excellent value. Comfortable bed, clean room, and great staff. Thank you!
December 29, 2013
Rated 3.0 out of 5.0 by Batesroad Very noisy. On the highway side and bathroom fan.
Not a very good stay this time! We had asked for a quiet room but got the highway side with truck traffic all night long.
December 17, 2013
Rated 5.0 out of 5.0 by Momywgn Great Hotel
We stopped to see some friends in town. It was a nice warm welcome to the cold weather. The breakfast was great. The lady over the breakfast was so friendly. All the staff was nice and helpful. We will stay again when we pass by again. Thank you:)
December 2, 2013