Rated 4.4 out of 5 by 220
Rated 4.0 out of 5.0 by Kev4 Good Stay
I stay here quite a bit and it is obvious HIE is working on cleaning and making this a better experience. The fire alarm went off and that was unpleasant only because it was a false alarm.
June 20, 2016
Rated 3.0 out of 5.0 by Doug2315 Comfortable bed and great service
After initial issue of checking in stay was pleasent
June 18, 2016
Rated 4.0 out of 5.0 by TMac73 Beautiful Holiday Inn Express With Bad Hospitality
As an IHG customer, I have noticed most properties are super friendly to us and always welcome us, etc. The young lady working the front desk when I checked in was a big ZERO on a ten point scale. She had no personality and was honestly rude for a first impression of the hotel.
In fact, before saying welcome or anything she throws in front of me, "This is our noise policy you need to sign this first!" Negative people are terrible for an organization. I train sales people all over the country and this was about as bad as it gets.
The AC in room did not cool just kept going on and off, no thermostats in the rooms. Floor 3 felt like the heat was on full blast in June.
The best positive note was they ladies working breakfast. They were absolutely AWESOME. They deserve a raise as they worked hard, were friendly and kept cleaning non-stop.
Advice: Separate with the desk clerk and give the breakfast staff deserved praise.
June 15, 2016
Rated 4.0 out of 5.0 by trecker098 Comfortable Bedding and Quiet Stay
Great choice for comfortable, relaxing stay on our way to our destination.
June 8, 2016
Rated 5.0 out of 5.0 by christine2004 Great Place to Stay When Going to Holiday World
We have stayed here twice when visiting Holiday World, and it really is a wonderful option. The pool and hot tub are great for the family. The staff are very helpful and kind. The hot breakfast in the morning is a nice bonus as is the free internet access.
June 6, 2016
Rated 5.0 out of 5.0 by dean!!! EARLY CHECKIN--WOW
WE ARE SO HAPPY TO BE A MEMBER OF THE HOLIDAY FAMILY. THE STAFF WAS VERY HELPFUL. THE ROOM WAS VERY CLEAN, FRESH, AND COMFY. THE STAFF WAS SO KIND AND HELPFUL
June 1, 2016
Rated 5.0 out of 5.0 by T A Speer Always a great stay
This is one great hotel. Staff is always friendly and eager to help. I would highly recommend staying at this hotel.
May 31, 2016
Rated 4.0 out of 5.0 by Charlie from Illinois Service was great ..actually greeted with a smile.
My first impression of this hotel was "just like all the other Holiday Inn's", but when your greeted with a smile and very friendly staff it makes your stay much more relaxing. I would recommend this hotel if you are staying in the area.
May 23, 2016