Rated 4.2 out of 5 by 80
Rated 3.0 out of 5.0 by flyin6gun Great service
Staff at front desk and in dining area friendly, courteous, and attentive.
August 2, 2014
Rated 2.0 out of 5.0 by Brad48 Great Breakfasts
Hotel was clean and room the first night was in great condition but not supplied with linens for 4 people. Second night upon returning to our room at 9pm....room was not cleaned, beds not changed, bathroom was not cleaned and replenished with new linens.
August 1, 2014
Rated 5.0 out of 5.0 by Steve46123 Best Hotel in Jasper
If you are planning a trip to Jasper, trust me this hotel is much nicer than all the others.
July 31, 2014
Rated 2.0 out of 5.0 by Rob09 Make sure you don't use a cot or couch
If you stay here make sure you have a bed. The fold out couch is of very poor quality. So bad the next night we ordered in a cot which was even worse. Hotel was clean and staff great. Two tv's in the room which was nice except only one worked.
July 30, 2014
Rated 5.0 out of 5.0 by 27shooter loud guest above our room up at 5 didn't know one person could walk around
Other than the guest above us everything else was GREAT!
July 27, 2014
Rated 2.0 out of 5.0 by timbuk2 Disappointed, No Value, Bad Experience
This is not the place to stay if you are visiting Jasper, IN or the surrounding area. The rates were incredibly expensive. I was charged the full amount of my entire 3 night stay as soon as I checked in. The walls are paper thin. You can hear everything going on in the adjacent rooms and even more so from the hallway. The staff at check-in was dismissive and not interested in resolving any later issues. The room was mediocre. The television had very few watchable channels and were difficult to access. The channel guide was completely wrong. You have to input 7 separate numbers to get a single channel. The quality of the bed, pillows was average. The air conditioning was loud and barely worked. The only positive thing about this hotel was the cleaning and cooking staff. They worked incredibly hard and were very polite. I hope they are being paid well. Save your money and stay at a different hotel, even if it is further away than preferred.
July 23, 2014
Rated 4.0 out of 5.0 by dschank9200 Good Hotel
Everything was great with the exception of the air conditioning, did not work.
July 22, 2014
Rated 4.0 out of 5.0 by mirageu3 Couple of problems
I really enjoyed staying here, but there were a couple of problems:
1) The TV didn't work when I arrived. The next day, I reported it to the front desk and they said they were working on it. That afternoon/evening when I returned, it still wasn't working so I called the front desk and they sent a maintenance guy to reset the cable. It worked fine after that. Thank you!
2) The toilet in my room would randomly flush on its own. When the maintenance guy arrived to fix the TV, I mentioned this to him and he said it was due to a loose pipe behind the toilet. He tightened it up and said the problem should be fixed, but it wasn't. It wasn't a huge deal, but I did close the bathroom door at night so that the random flushing wouldn't wake me.
3) One day, when I returned around 4:00 p.m., the housekeeping staff were down the hallway on the second floor cleaning rooms (like WAY down the hallway). My door was standing wide open as well as the door next to mine. No one was anywhere near the rooms. No one was watching. No one asked me who I was to verify it was me before entering the room. It was completely unsecured! This made me feel really uncomfortable! I decided from then on to leave my "do not disturb" tag on the door each day so that housekeeping wouldn't come. Anyone could have walked in, taken all my stuff (computer included) and left without being seen or questioned! Crazy!
July 16, 2014
Rated 3.0 out of 5.0 by rgw2000 Nice overall but space may be a problem
Overall experience was good:
- Double Queen bed rooms are very clean, good looking and nicely sized for 4 or less people. Bathrooms are also sufficient size and quality.
- Front desk service is great and room service did a great job cleaning up.
- Pool is nice - though not heated - and a large hot tub is also available. Hot tub temperature seemed a bit too hot with no ability to control it..
A few complaints:
- Internet reservation site needs more pictures or layouts of how rooms are arranged. The room we stayed in (2 queen bed guest room) was advertised as being able to accomodate 2 adults and 3 kids (ages 11 - 13). However the room has only 2 queen beds which will not fit that number of people. In theory we could have asked for a roll-away bed but I don't think there is sufficient open space remaining to fit one and still be able to move around in the room. The few pictures of the room were insufficient to judge how much space was available near the bathroom. Would not have ordered this room had we known how little space there really was.
- Only one heavily overworked person was available to prepare breakfast food, stock the empty food items,clean up and deal with problems. This one person, despite her best efforts, was simply not able to keep up with all the work needed to keep sufficient food available once the breakfast are was full or near full. Food was good and there was a good variety - when it was available.
July 14, 2014
Rated 2.0 out of 5.0 by Cindy02 Need New Help
I reserved and paid for my room back April 2014 we arrived June 28th after a long day at 12 midnight with 2 kids. After arriving I was checked in and given a key so we went to the room opened the door and a lady meet me at the door. They had allready assigned that room to someone that had been there 3 days prior to our arrival. So i went back downstairs and so did the husband of the room we walked in on. The clerk says we have no rooms I can call the ""MOTEL" down the street for you. Umm no I allready paid and have 2 kids that are tired. She then says well we have no rooms. Finally she called her boss and there was a room that had wet floors from the toilet over flowing we was placed there for the night. Not my idea of vacationing 6 hours from home. The next day they did put us a suite and did lower the price. They did give us the first night free but I dont think I should have paid for any of it. We had to leave our things on cart so they wouldnt get wet walk in our shoes it was just horriable. I would never recommend this place to anyone. There was a baseball team there that had the same the problems we did.
July 14, 2014
Rated 5.0 out of 5.0 by Georgeman Hard Worker
I just want to praise the hotel manager on duty during my check-in and into the evening. I believe her name was Kelsey. She was extremely friendly and helpful at check-in; she assisted me in contacting a local eating establishment for carry-out; she was the only one on duty when all the golfers arrived later in the evening for check-in, but still managed to make fresh cookies for my son. She's the type of employee that I would truly love to have working for me.
July 11, 2014
Rated 4.0 out of 5.0 by Jo68 comfortable beds and free breakfast
Clean rooms, Jacuzzi didn't work, slept in a room next to elevator and it was too noisy. Did like the complimentary free breakfast.
July 10, 2014
Rated 5.0 out of 5.0 by Holiday World guest Clean hotel and very kind staff
The front desk staff was very, very nice and helpful. The rooms and facility are very clean and comfortable. Breakfast was great with a good variety for my picky family. We had a relaxing evening after a long day at Holiday World.
July 3, 2014
Rated 4.0 out of 5.0 by SuperPoser Nice Hotel
I stayed at the Holiday Inn Express, Jasper for 3 nights for a vacation to Holiday World.
The hotel and our room were nice and clean. We slept well all three nights. The only downside was our last night (Friday night) there were many kids running around the hotel at night. I was tired after 2 full days at Holiday World, so they did not keep me up, but prior to going to bed, I found the constant noise from kids running up and down the halls and the constant doors slamming rather annoying. (We were on the 3rd floor.)
Prior to this trip, I was a little concerned about the drive to Holiday World, but the ~30 minute drive was easy with either route (162 or 231). We packed a day bag and just went to our car if we needed something we didn't take into the park with us.
I would suggest this hotel for anyone staying in the area, or for those visiting Holiday World.
June 24, 2014
Rated 5.0 out of 5.0 by satisfied guest 50 clean updatee room
The room was very clean and comfortable....there were four girls in this room and we could have used more towels and bathroom supplies
June 24, 2014
Rated 3.0 out of 5.0 by Typical Leisure Traveler Excellent Staff - But...
Could not be more impressed with the staff here but there are issues eg AC unit dripping water, soaking a large area of the carpet in front of it. A couple other small issues. Nothing to ruin the stay and the staff was very sympathetic and attentive but....nothing was fixed and I'm sure the next guest was calling the front desk, just as we did, shortly after they checked in...and the cycle continues... Fine for a short stay, clean, again great staff, handy for Holiday World. I would suggest its the best in the area considering the options. Just be prepared for a few annoyances. If the staff were empowered to fix things, this'd be a great place to stay.
June 22, 2014
Rated 5.0 out of 5.0 by Illinois Mom We had a good time
We stayed here to go to Holiday World. The drive was not bad and we would stay here again the next time.
June 18, 2014
Rated 4.0 out of 5.0 by Suzy10513 I do not know what the Title is.
Everything went well. Except the TV. It was not in working condition, Lucky we were all tried from the trip to West Baden and French Lick so we had no need for the TV. We not report it at the time, but did tell the front desk about it when we left.
June 17, 2014
Rated 4.0 out of 5.0 by Softball Mom 2014 Nice
This motel is way too expensive. The room was nice and I like that is has free wifi, but it is still too expensive. The pool area is very small and indoor so it is very loud. I will say the staff was very polite.
June 13, 2014
Rated 3.0 out of 5.0 by FrogHerder Frog in sink??? Maybe.
One of the hall air conditioners was outside our room. The air conditioner unit used our bathroom sink drain. The noise of this "drainage" was extremely loud and sounded like a bullfrog. I called the front desk when I first heard it because I couldn't determine what was making the noise. The desk clerk determined it was the hall air conditioner using our sink drain. I had to stuff towels in the sink and shut the bathroom door to be able to sleep. On top of that our air conditioner wouldn't cool the room even when we had the unit turned to the lowest temperature. However this was not as bad as the "frog" noise.
June 11, 2014
Rated 5.0 out of 5.0 by Visitor2013June Nice, clean hotel
Seemed brand new - clean, well-kept
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June 8, 2014
Rated 5.0 out of 5.0 by Linda AL Great Hotel
Very clean, quiet hotel. Nice pool that I didn't get to use!
Comfortable bed and great staff!
June 5, 2014
Rated 5.0 out of 5.0 by Time To Travel Outstanding Staff!
We stay here every year because we travel specifically to Jasper.
The staff has always been outstanding. They are very nice, accommodating, helpful and know the area very well to give suggestions. The rooms are clean and housekeeping was prompt and did a great job. Quick to respond to any needs.
We will be back next year as well.
June 4, 2014
Rated 4.0 out of 5.0 by Ernie. hotel should place food service lady at service desk
We stay at several express hotels,this was not one that will leave much impression,however the food service personal were outstanding,
June 4, 2014
Rated 5.0 out of 5.0 by Karen4767 Comfortable beds
Comfortable beds, good lighting, and plenty of hot water.
June 3, 2014
Rated 5.0 out of 5.0 by siteforsoreeyes Great service at the last minute!
After driving all day sightseeing in southern Indiana I was overjoyed that I was able to get a room at the last minute. Very friendly staff that gave us a great recommendation for dinner that evening. Only real draw back was there aren't many attractions to keep you in the area. After a refreshing nights sleep and a good breakfast we continued our discovery of the great state of Indiana.
June 3, 2014
Rated 5.0 out of 5.0 by Dan McG Great experience
Although my hotel stays are typically just for one night and I tend to arrive late, there is usually something that could have been done better...that wasn't the case with this stay. Check-in was quick with a friendly welcome, the room was nice, bed/pillows comfortable and there were numerous food choices at the complimentary breakfast including perfect cinnamon rolls.
June 2, 2014
Rated 4.0 out of 5.0 by Jack Daddy Great Staff and good location
Staff attentive to needs, very hospitable, and honestly happy to assist.
Everything else was as should be expected from a Holiday Inn Express.
June 2, 2014
Rated 4.0 out of 5.0 by esty Hot Tub and Pool
Hot tub was very cloudy and murky, unsightly and not inviting. Pool was cold, grandchildren did not use due to temperature.
May 21, 2014
Rated 2.0 out of 5.0 by jm42 Disappointment
Hotel was fine, but it would be nice if the website would warn you in advance when the pool or other amenities will be closed. The whole reason we opted to stay the night in a hotel is to let our girls enjoy the pool. Could have been avoided if hotels were mandated to update on the website if they are experiencing difficulties or remodeling at the time. It seems as though we have run in to this the last couple times we booked, where a simple warning could have directed us to a better option, or at least we could anticipate better. Also, we did not receive any perks for being a platinum member. Other than that, staff was friendly.
March 16, 2014