Rated 4.4 out of 5 by 57
Rated 5.0 out of 5.0 by Fred95 Great staff
Friendly staff. I was upgraded to a suite and the rooms were spacious and comfortable. Highly recommend this location.
November 29, 2013
Rated 5.0 out of 5.0 by Hombre Great place to stay
Great hotel. Very convenient to all major roads. Great staff, very attentive to your needs. This is my place to stay in Johnson City, TN. In fact, I am staying there again in December.
November 27, 2013
Rated 5.0 out of 5.0 by MikeC732 Great Value
Very accommodating, close to plenty of restaurants, friendly staff, and a great value.
November 26, 2013
Rated 3.0 out of 5.0 by AG72 Convenient Location
We had stayed at this hotel once before and found it fair but not up to the Holiday Inn Express standards we've found elsewhere. Upon arrival we found live stink bugs on the ceiling, drapes, and valance. We also found the floor had not been vacuumed and there was an empty chocolate milk bottle on the floor. We killed the bugs and went out for an appointment. Upon our return there were more bugs to kill. We settled in and prepared for bed. On one pillow was a long, dark hair - not ours - and a dead stink bug! The next morning I took the bottle and a stink bug to the front desk and related our experience so far. The desk clerk merely replied that he couldn't give us a discount. I had not asked for a discount and if I had, it wouldn't have cleaned the room or exterminated the bugs. I asked for fresh pillow cases and for the room to be thoroughly cleaned. The room was then cleaned and a peace offering of bottled water and chocolate bars were left for us, as well as a nice note from the head of housekeeping, but...there were more bugs to kill. Also, no coffee or cups were left, so we had to go to the front desk to get them. Our second, and last, morning there I pulled back the covers and found a live stink bug in my sheets! I showed the desk clerk a video of it walking around in the sheets and suggested they do some serious exterminating. He replied that weather conditions had caused an influx of the bugs, they had tried to get rid of them, but they were in the heating and air conditioning system, and "are still in a few of the rooms." If they were in only a few of the rooms, why wasn't another room offered to us? The hotel was by no means full. He also said his manager would contact us by email. That was 6 days ago and we haven't heard a thing. Bottom line: we won't be staying there again. They also have never recognized us as Priority Club members. When we check in at other Holiday Inns we are nearly always given bottled water and snacks because we are Priority Club members - not at Johnson City.
November 16, 2013
Rated 5.0 out of 5.0 by Embrair Overall Experience
This was our first time at this H I E but always stay with this brand because we know what to expect. We have had a couple that hasn't come up to our standard.
November 7, 2013
Rated 5.0 out of 5.0 by Baldini57 Extremely Comfortable Room and Well-Maintained Hotel
The room was a breath of fresh air after our previous room at another hotel in the area. When we entered the room, my wife said "Yes! This the room we want!!!" And it was. The room was large, beds were so comfortable, and had a well-appointed bathroom.
Although we did not avail ourselves of it, there was a happy hour each evening with soda, beer, and snacks gratis that was very inviting and appreciated. The breakfast was very hearty with omelets, sausage patties, Canadian bacon, toast, bagels, various breakfast beverages, etc. as well as hot cinnamon buns. Oh, and fresh-baked cookies each evening in the lobby.
Check-in and check-out were very quick, professional, with very friendly desk clerks and housekeeping. We really appreciated the knowledgeable desk clerk who helped us find a place to eat in the area.
October 27, 2013
Rated 4.0 out of 5.0 by HMM21 Great room great price
We were pleasantly suprised when we arrived. The room was very spacious and clean. The beds comfortable and the location was good. Great stay!
October 26, 2013
Rated 3.0 out of 5.0 by Serena09 Guest Stay on 10/18/13
We chose to come back to the Holiday Inn Express after having a previous stay be very comfortable. I was very dissatisfied with our stay this time, considering that there were at least 3 other hotels with the same amenities at the same cost in the area, and I chose this one due to prior experience. When arrived, the check-in person was polite, but said the hot tub was out of order and had been out of order the last time he was there. We reached our room, and the Television would not work. The Comcast personnel were at the hotel both that evening and in the morning. They asked permission to check out our T.V. in our room. The television would not turn on and the cable did not work for our stay at all. Having a 3year old, this was very frustrating. We decided to take our child swimming, the hot tub was out of order, we went to take him in the pool, but ended up getting out of the pool about 15-20 minutes later due to it's coldness. The pool temperature was so cold I was shivering, and even with swimming around we could not warm up. The next morning I decided to try the fitness room, while the equipment was nice, there is no fan or ac unit in the room, and I ended up having to stop my run due to overheating. We went to breakfast, and the food was good. They had one kind of elderly, but very sweet and hard working breakfast bar attendant who could not keep up with a full hotel of people with children trying to eat breakfast. The trash cans were overflowing, I witnessed a man try and put some trash in a trash can and the milk splash all over him because the trash can was full.
Overall, I'm very disappointed with my stay at this hotel, the organization/maintenance did not seem to be up to par.
October 23, 2013