Rated 4.3 out of 5 by 59
Rated 5.0 out of 5.0 by SavDanceFilm Exceptional Customer Service and Well Maintained Hotel
I've been teaching dance classes across the southeast as well as working film gigs over the past year staying in a wide variety of hotels in various cities. Hotels have been my home away from home. My stay at the Holiday Inn Express in Johnson City was three months ago in September, and the experience I had still stands out as the best hotel stay to date. I wanted to take a minute in my downtime to acknowledge what an incredible staff this location has, particulary the manager who's name was Kathy I recall. Not only did Kathy assist me with an ideal rate based on my needs, she also went out of her way to help empty out the conference room after I lost studio space due to a power outage at a local dance studio. If that wasn't enough, the hotel continued to go above and beyond. I was also in town to meet my boyfriend's parents for the first time. The staff was extremely inviting to my guests and even checked on us in the lobby making me feel more at ease. My room was also in pristene shape, which has definitely been a game of roulette in my hotel stays over the past year... I encourage anyone traveling to the tri-cities area to stay at the Holiday Inn Express in Johnson City. The true definition of a home away from home. Thank you!
December 6, 2013
Rated 1.0 out of 5.0 by BOB82977 LOTS OF BAD INFORMATION!!!!!
When we first checked into the room, the ambient air temp was 67 and the thermostat was set to COOL. Moving the thermo switch to HEAT did not produce warm air. The desk employee moved us to a second room. The thermo there was set to COOL the ambient air temp was 68. Moving the thermo to HEAT again did not produce warm air. I called the desk clerk again. He came to the 2nd room and looked and said the thermo setting was wrong and should be on the EM position. That did produce some warm air, but the unit began blowing cool air again. I called the front desk again. He called a maintenance person. The maintenance person said the thermo should be set to EM. HE also complained very much about having to be called out. He recommended getting up and moving the TEMP up about every hour or so. All night he said. I then went to the front desk. He called general manager. She did not know what do, but she recommended that we move to another branded motel (not IHG). She was very put out to talk to me. We moved a third room that did heat, but was very noisy running. Being 9:00pm and tired, we stayed in the third room with the noisy heater. General manager again did not know what to do or say. She recommended that we move to a non HIE/IHG competitor. I asked for a refund, she said I would NEVER get ANY refund. My only option was to stay or leave. We stayed just to get sleep and prepare for a long drive the next day. The general manager was very RUDE to me. The third heat unit did warm some, but rattled loudly during running.
December 5, 2013
Rated 5.0 out of 5.0 by Fred95 Great staff
Friendly staff. I was upgraded to a suite and the rooms were spacious and comfortable. Highly recommend this location.
November 29, 2013
Rated 5.0 out of 5.0 by Hombre Great place to stay
Great hotel. Very convenient to all major roads. Great staff, very attentive to your needs. This is my place to stay in Johnson City, TN. In fact, I am staying there again in December.
November 27, 2013
Rated 5.0 out of 5.0 by MikeC732 Great Value
Very accommodating, close to plenty of restaurants, friendly staff, and a great value.
November 26, 2013
Rated 3.0 out of 5.0 by AG72 Convenient Location
We had stayed at this hotel once before and found it fair but not up to the Holiday Inn Express standards we've found elsewhere. Upon arrival we found live stink bugs on the ceiling, drapes, and valance. We also found the floor had not been vacuumed and there was an empty chocolate milk bottle on the floor. We killed the bugs and went out for an appointment. Upon our return there were more bugs to kill. We settled in and prepared for bed. On one pillow was a long, dark hair - not ours - and a dead stink bug! The next morning I took the bottle and a stink bug to the front desk and related our experience so far. The desk clerk merely replied that he couldn't give us a discount. I had not asked for a discount and if I had, it wouldn't have cleaned the room or exterminated the bugs. I asked for fresh pillow cases and for the room to be thoroughly cleaned. The room was then cleaned and a peace offering of bottled water and chocolate bars were left for us, as well as a nice note from the head of housekeeping, but...there were more bugs to kill. Also, no coffee or cups were left, so we had to go to the front desk to get them. Our second, and last, morning there I pulled back the covers and found a live stink bug in my sheets! I showed the desk clerk a video of it walking around in the sheets and suggested they do some serious exterminating. He replied that weather conditions had caused an influx of the bugs, they had tried to get rid of them, but they were in the heating and air conditioning system, and "are still in a few of the rooms." If they were in only a few of the rooms, why wasn't another room offered to us? The hotel was by no means full. He also said his manager would contact us by email. That was 6 days ago and we haven't heard a thing. Bottom line: we won't be staying there again. They also have never recognized us as Priority Club members. When we check in at other Holiday Inns we are nearly always given bottled water and snacks because we are Priority Club members - not at Johnson City.
November 16, 2013
Rated 5.0 out of 5.0 by Embrair Overall Experience
This was our first time at this H I E but always stay with this brand because we know what to expect. We have had a couple that hasn't come up to our standard.
November 7, 2013
Rated 5.0 out of 5.0 by Baldini57 Extremely Comfortable Room and Well-Maintained Hotel
The room was a breath of fresh air after our previous room at another hotel in the area. When we entered the room, my wife said "Yes! This the room we want!!!" And it was. The room was large, beds were so comfortable, and had a well-appointed bathroom.
Although we did not avail ourselves of it, there was a happy hour each evening with soda, beer, and snacks gratis that was very inviting and appreciated. The breakfast was very hearty with omelets, sausage patties, Canadian bacon, toast, bagels, various breakfast beverages, etc. as well as hot cinnamon buns. Oh, and fresh-baked cookies each evening in the lobby.
Check-in and check-out were very quick, professional, with very friendly desk clerks and housekeeping. We really appreciated the knowledgeable desk clerk who helped us find a place to eat in the area.
October 27, 2013