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Rated 4.4 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Awesome experience and great view of that sweet pool! My wife and I had always wanted to stay at this hotel cause of that Texas shaped pool we would always see while traveling south on I-10 and I have to say, it looks even better from the balcony when staying in one of the many suites! Nancy was a sweetheart of a lady to greet a person at the front desk and she is the reason I plan to stay at this location again! God bless employees like her! *On a side note* ... For the most part I am done staying at HIE cause of the screwy rewards points system; after having spent literally thousands of $$'s in hotel fees staying at HIE many many nights over the past 5 years or so only to find out that I barely had more points than needed for one measly nights stay was disapointing so I will be looking for another hotel chain with a better rewards points system and only staying at HIE in Kerrville or when they are the only outfit in town with a nice clean room. January 1, 2014
Rated 5.0 out of 5.0 by Exceptional Property I was extremely impressed with this hotel. The customer service was great. The rooms- clean and quiet. The location is also a plus; with easy access from the road. Overall, I've stayed with hotel chains all over the world and this one is one of my favorites. December 22, 2013
Rated 4.0 out of 5.0 by Quiet and comfortable I was very impressed with the size of the was huge! Room with comfortable, quiet and very clean. Nice staff. December 18, 2013
Rated 2.0 out of 5.0 by Not one of the better Holiday Inn Expresses As a IHGRewardclub Gold Member, I regret to say this is not one of the better Holiday Inn Expresses in which I've stayed. The first morning, my wife and I go downstairs to breakfast at 0830 to discover a virtually empty breakfast bar. Coffee empty, orange juice empty, eggs empty, biscuits empty, gravy empty, you understand. There was a nice lady attending to the breakfast bar, but it was obvious she was completely overwhelmed and not prepared for the small number of hungry guests that arrived. Hotel Cleanliness: Hallway carpets had apparently not been vacuumed in days. Entrance Cleanliness: There was a large, sticky mess that had run out of the trash can by the entrance (looked like dried soda-pop). This sticky mess was still there when we checked out 2 days later. Room cleanliness: There should not be cobwebs behind the room entrance door and hairs on the bathroom floor. On a positive note, I happen to be staying at another HI Express (different city) as I write this. The room is clean and fresh and it gives me a renewed confidence in Holiday Inn Express. Unfortunately, I have to say I'll choose not to stay at Holiday Inn Express in Kerrville again. December 3, 2013
Rated 5.0 out of 5.0 by Kerrville Good hotel, clean and quiet. Need to add lighting to the truck parking lot. November 28, 2013
Rated 5.0 out of 5.0 by SanAntonio alternative - Kerrville I stay in alot of Hotels. This one was in the top 10%. Add to that the rate for a Monday night was less than $100 making it a bargain for a HI Express. To me it was the usual HI Buffett breakfast which gets old, but in comparison to others it's gormet omlets sausage and biscuits n gravy. Clean and well presented. I'll be back. November 22, 2013
Rated 5.0 out of 5.0 by Comfortable, clean room, friendly staff. My sister and I came to Kerrville for a few days hiking trip at Lost Maples Nature Park. We wanted a two bed suite so that we could sit out on the balcony in the mornings and evenings and enjoy the view of the swimming pool and the hill and trees at the back of the property. The suites were the only rooms with balconies. The suite was clean, comfortable and quite even though the hotel sits within a hundred yards of the highway. I have stayed at this hotel three other times and will stay here on my next trip to Kerrville November 10, 2013
Rated 4.0 out of 5.0 by Good place to stop while traveling to Houston We have stayed here several times and have always be treated warmly. Good location good folks. November 7, 2013
Rated 5.0 out of 5.0 by Very nice hotel We stayed in a room with two queen beds. The room had a balcony overlooking the pool. There was a separate area with a couch, desk, and TV adjacent to the balcony. Check-in was quick and efficient. Although the location was close to the freeway, it was also a quick 5 minute drive to the square where there were quite a few dining choices. The hotel felt like it was very new. November 4, 2013
Rated 5.0 out of 5.0 Big rooms and great service We called ahead to tell them we would be late and they said it would be no problem. The front desk staff were very nice and friendly. The room was larger than expected and very nicely decorated. The bathrooms were modern and the cleaning staff kept them looking clean and orderly the whole stay. The breakfast was good and a good amount of items to eat. Overall, I will definitely be bringing the family back to this hotel. October 31, 2013
Rated 5.0 out of 5.0 by Great service The rooms were exceptionally nice. Hope to stay here in the future. October 29, 2013
Rated 5.0 out of 5.0 by a good place to have a group meeting our family foundation held their annual meeting here. we booked five rooms for two nights and a meeting room. good location to meet and enjoy the area. October 28, 2013
Rated 4.0 out of 5.0 by Very comfortable room and very nice place My husband and I stayed here on October 18-20 and it was mostly a good experience. The room was nice and clean and the bed was quite comfortable. Check in was easy and front desk person was very nice. We used the hot tub twice and it was also very nice. The only problem we had was after the first night, we had the "do not disturb" card on our door. As we left for the day, we took the card off and the person cleaning the room watched as we took it off. She was at the room next ours. I even spoke to her and said "good morning". When we came back from breakfast, she was on the other side of our room cleaning and I spoke with her again. We left shortly after and when we returned that evening, our room was not cleaned and we had to go find towels at the front desk. The person at the desk said this had happened to several people. The only other complaint I would have is the sign leading to the hotel was very hard to see and is small. Other than this, it was a good experience and it is a nice hotel. We will be staying again in the future. October 24, 2013
Rated 5.0 out of 5.0 by Quick overnight Nice facility, I came in during the night, check in was quick, very friendly and clean. October 22, 2013
Rated 5.0 out of 5.0 by My Home Away From Home I stay regularly at this Holiday Inn Express, so I know it pretty well. The staff are top notch! Everyone is friendly, professional and make me feel welcomed. The hotel was recently renovated, (and it was a complete overhaul!) the rooms are new, clean and very comfortable. I've stayed at other Kerrville hotels, and this is by far the best. I highly recommend this hotel. October 19, 2013
Rated 5.0 out of 5.0 by Excellent hotel!! From the time we arrived until the time we left our stay was wonderful!! I can't express enough how great the rooms are and we didn't even have a suite!! We will be staying there again! The only downside for me was the breakfast...I am gluten free and there wasn't a lot to chose from that I could eat. However, if you can have a regular diet my daughter said the muffins were the best! :-) October 17, 2013
Rated 4.0 out of 5.0 by Not so much I generally love staying at holiday inn express but I don't want to return to this one. The pillows did not smell fresh at all. One definitely was smelling like some cologne or aftershave. On my first night there was no bath soap. Also the sign to indicate the location of this motel is small and is hard to see. You can't really see how to get to it. October 16, 2013
Rated 2.0 out of 5.0 by Nasty Bathroom I had traveled for 15 hours that day. Checked in and went to sleep. The next morning got up to take a shower and there wasn't any soap or shampoo, fortunately I had shampoo in my travel kit. The floor in the bathroom was so nasty and dirty I had to put towels down on the floor. I will NOT stay at this property again. October 15, 2013
Rated 5.0 out of 5.0 by We always choose to stay here! Friendly staff, clean comfortable environment, and quiet hotel. Why wouldn't you want to stay here? Plus! It's right next store to a Cracker Barrel! We've stayed here several times while visiting the Fredericksburg wineries, and will stay here many more to come. October 9, 2013
Rated 4.0 out of 5.0 by Great customer service The room was large and clean with a balcony. Beds were comfortable and the bathroom was clean. We stayed for the Kerrville Triatholon and the staff upon request set up breakfast a little earlier than normal which was great. My only complaint was that our smoke detector went off at 12:37am our first night for no reason at all. October 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff How nice that I was genuinely greeted with a thank you as a platinum member; then they upgraded my room - a first for me. The room was comfortable but the part I liked most was the veranda that looked over the pool area; (I was tempted to stay out there all night). The best part of the stay was the staff; friendly, helpful, and really courteous - a trifecta for a hotel staff! Yes I recommend this hotel. September 8, 2013
Rated 5.0 out of 5.0 by Vacation Comfortable hotel, clean spacious room, staff able to recommend great restaurant, all in all great stay September 8, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean rooms Great service, friendly employees and clean place to stay. I would recommend to friends and family. September 7, 2013
Rated 5.0 out of 5.0 by Excellent Lovely place. Very clean and very quiet. Would gladly recommend it. September 2, 2013
Rated 5.0 out of 5.0 by Awesome, and Comfortable, Best Yet! I've stayed at about half a dozen Holiday Inn Express & Suites so far and this one is by far the best yet. Spacious and Luxurious. I stayed at the King Bed Suit which had a separate section for the sleeper couch with it's own TV (2 TVs total) and nice relaxing balcony overlooking the pool area. Loved! this stay. August 29, 2013
Rated 5.0 out of 5.0 by Pleasant stay . Even though we just spent the night to rest and move on early the next morning, my family and I had a very pleasant stay. Hotel was very clean, beds were comfortable and the service was great. Thank you. August 26, 2013
Rated 5.0 out of 5.0 by Holiday Inn is a Great Place Friendly staff and comfortable, clean room. We always stay at Holiday Inn when traveling if it is available. We have never been disappointed. August 18, 2013
Rated 3.0 out of 5.0 by Bathroom Really dislike the bathroom light and fan as one unit, turn on the light and this loud fan comes on - very annoying. Typically when we travel we leave the bathroom light on but with this system, no way was that going to happen. In addition, we tried multiple ways to get the musty smell out of the room, not sure if it was the ac unit or lack of ventilation in the room. We had the king size room which is very large that was nice. The breakfast was fine. The outdoor hot tub was nice wanted to go into the pool but there were too many leaves and other debris floating in the pool, breezy that day. August 18, 2013
Rated 2.0 out of 5.0 by Large rooms and baths Nice hotel with good location. I found difficult to find it as the sign is so small.Breakfasts should have more healthy choices like a pot of homemade oatmeal, nuts, raisins, honey and fresh fruit. When we approched to suggest this to front desk they were quiet rude in the way they responded "We are not aloud to do that in the Holiday Inn Express"...strange as we have seen other hotels of this brand serving healthier choices of food with fruits. But they had biscuits and they were excellent! The machine to make hot cakes is terrible as they come out with a plastic texture. August 16, 2013
Rated 4.0 out of 5.0 by bathroom faucet I forgot to tell the desk when we checked out that the faucet in the sink in the bathroom was about to fall off (room 218). August 8, 2013
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