Rated 4.4 out of 5 by 141
Rated 5.0 out of 5.0 by Redcent Trip West
Great stay in our trip West. A lot to do inthe area, visit Fredericksburg, TX for sure, Plenty of shopping and good food.
March 30, 2014
Rated 5.0 out of 5.0 by LCRA Great Hotel
this is the nicest Holiday inn express I have ever stayed at. the rooms are large and spacious. the breakfast bar is excellent, well maintained and plenty of food. but what makes the stay even better is the front desk personal. Mario the AGM is phenomenal!. anything I needed he took care of. I stay weeks at a time, Mario always takes care of me and my needs, he also has become a very good friend of mine. This hotel is excellent and I will never change to any other hotel again!! thank you Mario for your wonderful hospitality. Keep up the great work!!
March 22, 2014
Rated 5.0 out of 5.0 by Sirguygrand One of Holiday Inn's Best
I have stayed many nights in many Holiday Inns through the United States. This was one of the best Holiday Inn experiences I have had. My room was spacious, completely clean, and perfectly maintained. It not only looked new, it showed exemplary maintenance. The room was quiet, and overlooked a pool and park-like setting. The recent renovations are complete, and turned out very well. Thanks!
March 2, 2014
Rated 3.0 out of 5.0 by VictoriaM Average stay
Front desk personelle was very nice and fast working. Room was clean. Bed was not comfortable, very hard and outdated. Also NO workout facilities.
February 14, 2014
Rated 5.0 out of 5.0 by Richard1965 Excellent HI Express
We normally stay at Holiday Inn Express when they are available and close to our route. The Kerrville HI Express is one of the absolute best...great staff and extremely clean and comfortable.
February 5, 2014
Rated 4.0 out of 5.0 by Cruiser14 Easy access, nicely kept n clean, variety of cont bkfast choices
Having a variety of hotel choices at cheaper rates, we chose to try the Holiday Inn Express because of our success at other properties. Large clean rooms with refrig, micro and cabinets to store items if needed a big plus. Bfast well kept and fresh with standard items. Only issue was the window a/c heat unit was hard to moderate - either too hot or too cool. We'd stay there again.
February 2, 2014
Rated 5.0 out of 5.0 by ejae very nice since be renovated
excellent stay in recently renovated hotel. very large and comfortable rooms and staff was very pleasant and helpful. Would stay here again when in the Kerrivlle area.
February 1, 2014
Rated 5.0 out of 5.0 by Robin2 Large, comfortable room
My husband and I stayed for two nights at this motel and were very pleased with the accommodations. The room was surprisingly large, very clean and comfortable. There are two things that I would suggest to make it even better: more lighting and a towel rack. I loved the complimentary shampoos by Bath and Body. The complimentary breakfast was one of the best we've had. There was a big variety of food available and the service was exceptional. I personally would have enjoyed some fresh fruit. All and all, we had a nice time.
January 1, 2014
Rated 5.0 out of 5.0 by Bryna Awesome experience and great view of that sweet pool!
My wife and I had always wanted to stay at this hotel cause of that Texas shaped pool we would always see while traveling south on I-10 and I have to say, it looks even better from the balcony when staying in one of the many suites! Nancy was a sweetheart of a lady to greet a person at the front desk and she is the reason I plan to stay at this location again! God bless employees like her!
*On a side note* ... For the most part I am done staying at HIE cause of the screwy rewards points system; after having spent literally thousands of $$'s in hotel fees staying at HIE many many nights over the past 5 years or so only to find out that I barely had more points than needed for one measly nights stay was disapointing so I will be looking for another hotel chain with a better rewards points system and only staying at HIE in Kerrville or when they are the only outfit in town with a nice clean room.
January 1, 2014
Rated 5.0 out of 5.0 by JB17 Exceptional Property
I was extremely impressed with this hotel. The customer service was great. The rooms- clean and quiet. The location is also a plus; with easy access from the road. Overall, I've stayed with hotel chains all over the world and this one is one of my favorites.
December 22, 2013
Rated 4.0 out of 5.0 by VicT Quiet and comfortable
I was very impressed with the size of the room...it was huge! Room with comfortable, quiet and very clean. Nice staff.
December 18, 2013
Rated 2.0 out of 5.0 by Darden Not one of the better Holiday Inn Expresses
As a IHGRewardclub Gold Member, I regret to say this is not one of the better Holiday Inn Expresses in which I've stayed. The first morning, my wife and I go downstairs to breakfast at 0830 to discover a virtually empty breakfast bar. Coffee empty, orange juice empty, eggs empty, biscuits empty, gravy empty, you understand. There was a nice lady attending to the breakfast bar, but it was obvious she was completely overwhelmed and not prepared for the small number of hungry guests that arrived. Hotel Cleanliness: Hallway carpets had apparently not been vacuumed in days. Entrance Cleanliness: There was a large, sticky mess that had run out of the trash can by the entrance (looked like dried soda-pop). This sticky mess was still there when we checked out 2 days later. Room cleanliness: There should not be cobwebs behind the room entrance door and hairs on the bathroom floor. On a positive note, I happen to be staying at another HI Express (different city) as I write this. The room is clean and fresh and it gives me a renewed confidence in Holiday Inn Express. Unfortunately, I have to say I'll choose not to stay at Holiday Inn Express in Kerrville again.
December 3, 2013
Rated 5.0 out of 5.0 by MoneyMan Kerrville
Good hotel, clean and quiet. Need to add lighting to the truck parking lot.
November 28, 2013
Rated 5.0 out of 5.0 by Dinoman SanAntonio alternative - Kerrville
I stay in alot of Hotels. This one was in the top 10%. Add to that the rate for a Monday night was less than $100 making it a bargain for a HI Express. To me it was the usual HI Buffett breakfast which gets old, but in comparison to others it's gormet omlets sausage and biscuits n gravy. Clean and well presented. I'll be back.
November 22, 2013
Rated 5.0 out of 5.0 by OldLadyHiker Comfortable, clean room, friendly staff.
My sister and I came to Kerrville for a few days hiking trip at Lost Maples Nature Park. We wanted a two bed suite so that we could sit out on the balcony in the mornings and evenings and enjoy the view of the swimming pool and the hill and trees at the back of the property. The suites were the only rooms with balconies. The suite was clean, comfortable and quite even though the hotel sits within a hundred yards of the highway. I have stayed at this hotel three other times and will stay here on my next trip to Kerrville
November 10, 2013
Rated 4.0 out of 5.0 by ray54 Good place to stop while traveling to Houston
We have stayed here several times and have always be treated warmly. Good location good folks.
November 7, 2013
Rated 5.0 out of 5.0 by BrianSATX Very nice hotel
We stayed in a room with two queen beds. The room had a balcony overlooking the pool. There was a separate area with a couch, desk, and TV adjacent to the balcony. Check-in was quick and efficient. Although the location was close to the freeway, it was also a quick 5 minute drive to the square where there were quite a few dining choices. The hotel felt like it was very new.
November 4, 2013
Rated 5.0 out of 5.0 Big rooms and great service
We called ahead to tell them we would be late and they said it would be no problem. The front desk staff were very nice and friendly. The room was larger than expected and very nicely decorated. The bathrooms were modern and the cleaning staff kept them looking clean and orderly the whole stay. The breakfast was good and a good amount of items to eat. Overall, I will definitely be bringing the family back to this hotel.
October 31, 2013
Rated 5.0 out of 5.0 by Devia Great service
The rooms were exceptionally nice. Hope to stay here in the future.
October 29, 2013
Rated 5.0 out of 5.0 by cowboy58 a good place to have a group meeting
our family foundation held their annual meeting here. we booked five rooms for two nights and a meeting room. good location to meet and enjoy the area.
October 28, 2013
Rated 4.0 out of 5.0 by Ljg2430 Very comfortable room and very nice place
My husband and I stayed here on October 18-20 and it was mostly a good experience. The room was nice and clean and the bed was quite comfortable. Check in was easy and front desk person was very nice. We used the hot tub twice and it was also very nice.
The only problem we had was after the first night, we had the "do not disturb" card on our door. As we left for the day, we took the card off and the person cleaning the room watched as we took it off. She was at the room next ours. I even spoke to her and said "good morning". When we came back from breakfast, she was on the other side of our room cleaning and I spoke with her again. We left shortly after and when we returned that evening, our room was not cleaned and we had to go find towels at the front desk. The person at the desk said this had happened to several people.
The only other complaint I would have is the sign leading to the hotel was very hard to see and is small.
Other than this, it was a good experience and it is a nice hotel. We will be staying again in the future.
October 24, 2013
Rated 5.0 out of 5.0 by BikerJim Quick overnight
Nice facility, I came in during the night, check in was quick, very friendly and clean.
October 22, 2013
Rated 5.0 out of 5.0 by TSG96 My Home Away From Home
I stay regularly at this Holiday Inn Express, so I know it pretty well. The staff are top notch! Everyone is friendly, professional and make me feel welcomed. The hotel was recently renovated, (and it was a complete overhaul!)...so the rooms are new, clean and very comfortable. I've stayed at other Kerrville hotels, and this is by far the best. I highly recommend this hotel.
October 19, 2013
Rated 5.0 out of 5.0 by Bec320 Excellent hotel!!
From the time we arrived until the time we left our stay was wonderful!! I can't express enough how great the rooms are and we didn't even have a suite!! We will be staying there again! The only downside for me was the breakfast...I am gluten free and there wasn't a lot to chose from that I could eat. However, if you can have a regular diet my daughter said the muffins were the best! :-)
October 17, 2013
Rated 4.0 out of 5.0 by Estr Not so much
I generally love staying at holiday inn express but I don't want to return to this one. The pillows did not smell fresh at all. One definitely was smelling like some cologne or aftershave. On my first night there was no bath soap.
Also the sign to indicate the location of this motel is small and is hard to see. You can't really see how to get to it.
October 16, 2013
Rated 2.0 out of 5.0 by Curtis1956 Nasty Bathroom
I had traveled for 15 hours that day. Checked in and went to sleep. The next morning got up to take a shower and there wasn't any soap or shampoo, fortunately I had shampoo in my travel kit. The floor in the bathroom was so nasty and dirty I had to put towels down on the floor. I will NOT stay at this property again.
October 15, 2013
Rated 5.0 out of 5.0 by Acalbert1006 We always choose to stay here!
Friendly staff, clean comfortable environment, and quiet hotel. Why wouldn't you want to stay here? Plus! It's right next store to a Cracker Barrel! We've stayed here several times while visiting the Fredericksburg wineries, and will stay here many more to come.
October 9, 2013
Rated 4.0 out of 5.0 by DeLaSol Great customer service
The room was large and clean with a balcony. Beds were comfortable and the bathroom was clean. We stayed for the Kerrville Triatholon and the staff upon request set up breakfast a little earlier than normal which was great. My only complaint was that our smoke detector went off at 12:37am our first night for no reason at all.
October 2, 2013
Rated 5.0 out of 5.0 by Shirl4 Excellent Staff
How nice that I was genuinely greeted with a thank you as a platinum member; then they upgraded my room - a first for me.
The room was comfortable but the part I liked most was the veranda that looked over the pool area; (I was tempted to stay out there all night). The best part of the stay was the staff; friendly, helpful, and really courteous - a trifecta for a hotel staff! Yes I recommend this hotel.
September 8, 2013
Rated 5.0 out of 5.0 by ccbullet Vacation
Comfortable hotel, clean spacious room, staff able to recommend great restaurant, all in all great stay
September 8, 2013