Rated 4.2 out of 5 by 159
Rated 5.0 out of 5.0 by WBH33 Excellent service and good location
Most enjoyable and comfortable three night stay.
Recommend the best rooms overlooking the field at the rear of the hotel.
First- class staff both at reception and housekeeping.
June 26, 2014
Rated 5.0 out of 5.0 by ann3008 best value for money
could not get better service at a 4 star hotel excellent value for money
June 22, 2014
Rated 4.0 out of 5.0 by Ratfink Pleasantly Surprised
I needed a bed for the night before joining a business workshop at another venue in Kettering, so chose this establishment. What a pleasant surprise! The hotel is situated on the northern side of town, a £12 cab fare from the train station. If I had arrived earlier in the day, I would have been able to take a bus across town.
I was greeted warmly by Terri at reception and checked in efficiently. My room was large and wheelchair friendly. There is free Wi-Fi throughout the hotel and the room boasted all the items I needed – coffee maker, comfortable bed, soft and firm pillows, marked appropriately, good lighting, flat screen TV to watch the World Cup football and cute decals on the mirrors reminding me that if I had forgotten any toiletries (or anything else) I should consult reception.
Next morning the free breakfast was an added bonus – as was the plush bath sheet – unlike the small towels normally found in budget hotels. After an equally swift and smooth check-out by the still on duty Terri (doesn't she ever go off duty?), I left for my next assignment. Not sure when I will be in Kettering again, but, if I am, this will certainly be my choice of sleep and go! Maybe I’ll tarry awhile too.
June 19, 2014
Rated 5.0 out of 5.0 by June rose Excellent customer service and great value for money
Staff at the Holiday Inn Kettering don't just understand customer service they put it into practice. Excellent customer service from request to early check in to extra key and small breakfast requests
...this hotel is excellent value for money with good sized rooms and everything you need for an overnight or couple of nights stay.
Very pleasantly surprised by standards and we will use again, no hesitation.
June 18, 2014
Rated 5.0 out of 5.0 by Sam24 Great Service, Lovely Hotel
Amazing service from the front desk. The staff catered to my needs and went above and beyond my expectations. Not as much choice in the hot breakfast as I would have liked but it was lovely all the same. comfortable bed and clean room.
June 18, 2014
Rated 4.0 out of 5.0 by Bri64 Comfortable bed and good service.
Well looked after on arrival. Taxi booking was prompt and generally supportive
June 17, 2014
Rated 2.0 out of 5.0 by Soooo One embarrassing member of staff !
I was made to feel very embarrassed by one member of staff!
At the end of a very busy day I returned to the hotel and decided to have a cup of tea at the guests 'serve yourself ' counter. There were nibbles and sandwiches there and so I put one on a plate ,only to be severely repremanded by a male receptionist.
Very loudley, in front of lots of people, he told me they were for a meeting. and to put it back.....well , how about putting a little notice on them to make that clear then. !! Ruined my stay
I pity the poor person who picked it up after me, hardly hygienic.
June 15, 2014
Rated 5.0 out of 5.0 by Chris147 Friendly and helpful staff
Easy to find. Staff helpful and friendly. Room warm quite and comfortable. Bed good and shower plenty of hot water with a good stream. Bar clean and staff very good even for my request of warm milk. Not a problem for them. Public areas clean and airy. Breakfast adequate though needed to be replenishes a little quicker. I felt safe as a women travelling alone.
June 15, 2014
Rated 3.0 out of 5.0 by Steph1980 Poorly administrated
Although I found my stay enjoyable, I was surprised to see that I had been booked into a double room (as a single traveller.)
The staff were very friendly, and the room clean and comfortable, but I found it extortionately expensive for a single night. Next time I shall be sleeping in my car.
June 14, 2014
Rated 4.0 out of 5.0 by Bahill Relaxing environment
Would highly recommend the Kettering Holiday Inn Express. Clean, relaxing environment. I stayed for 3 nights with no problems at all, will stay there again next time i'm in the area with business.
June 10, 2014
Rated 4.0 out of 5.0 by thewaterman55 Comfortable bed and pleasant friendly staff.
Our stay in Kettering was a short one, only two nights. We chose the Holiday Inn when searching web for somewhere to stay that night. We were not disappointed with our choice, the bed was very comfortable, rooms very clean, and the staff were very friendly and helpful, we would recommend this hotel to anyone visiting the area.
June 8, 2014
Rated 4.0 out of 5.0 by Dolly1967 Decent place
Middle of nowhere but decent place to go nice staff
June 5, 2014
Rated 2.0 out of 5.0 by Poor Service Guys Shocking Customer Service
This Is the email I received from the general manager after my complaint:
Firstly thank you so much for feeding this back to me. Without your feedback we cannot improve on our service, and the way that you were made to feel in this situation is not acceptable.
I have spoken to Debbie regarding this incident (as she had already notified me that you would be in touch) and she sends her apologies for causing embarrassment to you in front of your family. Debbie was the Duty Manager/Guest Service Manager on the night in question so I can see it would have been rather difficult from both sides to resolve at the time as requested by our Guest Relations team. Debbie has assured me that in no way did she mean to cause offence by her actions, and while I support her in following the company procedures I do not condone the way she made you feel and this is not our, or her usual way of treating our customers. She and I have discussed this in full today and she realised that in trying to keep explaining herself she ended up making the situation worse. Debbie is one of the team members with the best record in positive customer feedback so I was shocked to hear of this situation and send my wholehearted apologies to you. Debbie has assured me that going forward she will take more time to consider the guests situation and circumstances before taking any action.
In reference to the telephone call, I can only again apologise. Unfortunately Intercontinental Hotel Group, of whom we are a franchise, do not offer a free phone number for Guest Relations. This will have automatically charged via our telecommunications system and cannot of been helped. I will ask that this be refunded to immediately.
To surmise, I agree that on this occasion we did not meet your or our own expectations. As before both Debbie and I send our apologies that you experienced this at our hotel and if you are back in the area at any time we would love to show you our usual levels of service. I thank you again for giving me the opportunity to discuss this with you.
June 5, 2014
Rated 5.0 out of 5.0 by SLC31 GREAT VALUE
2 adults one 12 year old stayed in third floor room. Very quiet and comfortable. Welcoming and helpful staff. Very clean everywhere. Choice of pillows good, and a nice walk across the fields before supper in the Harvester restaurant across the carpark.
June 3, 2014
Rated 5.0 out of 5.0 by Snoddy Better than expected for a brief one night stop
Our stay at Kettering was excellent and comfortable after a long drive. It was dark when we approached the site and found difficulty in finding the entrance which is shared by a service station off the dual carriageway and was easily missed. Apart from this every thing else was fine.
June 2, 2014
Rated 3.0 out of 5.0 by BigD1966 Overnight Stay
Hotel and room fine, room was large and clean but lacked items to fill such as additional seating larger bed, but other chains are better, larger beds.
June 1, 2014
Rated 3.0 out of 5.0 by Markmustchooseanickame OK as Holiday Inn Express go, modern but with limitations
I stayed here one night. It is ok as Holiday Inn Express hotels go.
It is modern and clean, the room was well equipped and relatively comfortable. The wifi service wasn't good.
The location is ok on the outskirts of Kettering but it is not well signed at the road junction and it is easy to miss the turning into the hotel (even though you can see it !).
There is a Harvester next door but Harvester is Harvester and its not really great for a quick meal. There is food available at the HIExp bar but the choice is relatively limited and the quality not really very good.
Staff were friendly.
May 29, 2014
Rated 4.0 out of 5.0 by Baggy Boy Great price, poor mattress!
We used the Holiday Inn Express as a base while attending a swim meet with our daughter in Corby. The hotel was in a convenient location with a Harvester pub only metres across the car park providing an option for meals. Staff were helpful & friendly and both rooms & communal areas were clean. General quality and facilities in the room were good. The only downside to our otherwise enjoyable stay was the bed mattress. This was very soft and my wife and I found ourselves being 'pulled' into the middle of the bed - not the best night's sleep!
May 22, 2014
Rated 1.0 out of 5.0 by Tim72 Poor attitude towards member customers
As an IHG member you expect a little better service than your average punter but not here. Allocated a disabled room with no clear explanation or effort to offer an alternative, then cannot connect to wifi and told the capacity is full and "you will have to wait". Not what I expect from HI and will avoid this location in the future.
May 18, 2014
Rated 3.0 out of 5.0 by Aviatorplane Room not made up and coffee mugs dirty
My wife arrived with our young children to find the sofa bed not made up for the children nor enough laundry available for the children, The coffee mugs had not been cleaned or replaced.
The room had been pre booked some weeks prior with plenty of advance notice of requirements.
Once informed the desk staff organised to correct the issue.
It would have been nice if a free meal had been offered as my wife and children had to vacate the room to allow room service to come in. Normally when travelling on business I find that Holiday Inn are very good at offering a free drink or meal as an apology if something is amiss with the stay.
May 1, 2014
Rated 4.0 out of 5.0 A friendly welcome
The staff are very friendly and that commences from the very beginning at the reception, during your stay until you leave. The rooms are very modern and clean.
May 1, 2014
Rated 4.0 out of 5.0 by Gareth1967 Nice modern hotel
What you would expect from this chain in terms of good quality.
Hotel in middle of nowhere with few facilities around, but quiet and only five minutes in car from town centre.
April 23, 2014
Rated 4.0 out of 5.0 by manchesterbob Holiday Inn Express - quality as usual
Having stayed at various Holiday Inn Express in the past, this one lived up to the standard I have come to expect . Clean, comfortable beds, hearty breakfast and attentive staff. All in all, an excellent experience.
My only criticism is that the entrance is not well sign posted and it is easy to drive past, being only accessible from one side of a dual carriageway.
March 24, 2014
Rated 5.0 out of 5.0 by Rosefab Best holiday inn experience
Staff extremely helpful, polite and welcoming! The room was clean and comfortable, I wish though that it was a bit bigger for a family room but that's just me picking! I enjoyed my overall experience and look forward to the next Kettering visit.
March 12, 2014
Rated 5.0 out of 5.0 by KD38 Value for money
I stayed here for free using my reward points but would have gladly paid the going rate if I had to. The room was comfortable and clean, the staff was friendly and courteous and breakfast was free! What more could you ask for. Would happily recommend.
February 26, 2014
Rated 4.0 out of 5.0 by Claire1977 Great Hotel
Excellent customer service, friendly and helpful, clean rooms and good choice of amenities.
February 26, 2014
Rated 3.0 out of 5.0 by Caz1001 Great Welcome but poor WiFi
The welcome and service at reception was great, amongst the best for a Holiday Inn (young male). The room was fine, typical but clean and had everything I needed except a decent WiFi connection. The hotel was not full so I don't think that it was a case of too many users, there was hardly any bandwidth so it was impossible to access anything apart from check emails. Internet connectivity was very slow and it was impossible to access any of the TV catch up sites. This will have a bearing on my future choice of hotels when I stay in the area.
February 24, 2014
Rated 2.0 out of 5.0 by Walrus Keeper Nice Hotel shame about the WIFI
This HI Express is relatively new. Its modern, bright and everything still looks nre. As would be expected, the rooms are clean quiet & you can get a good nights sleep. Staff are professional & friendly.
Location is fine but for your evening meal you are limited to the Harvester which is right next door or you can order take-away in otherwise you need to journey into Kettering about 15 mins away. Breakfast is OK its nothing special the same as all HI Expresses.
The only negative (and a big one potentially for business travelers) for this hotel is the atrocious WIFI performance. As a business traveler I need to stay 'connected' and be able to work in my room. my Ipad would not connect at all and my laptop was so slow it was unusable. The hotel must be in a dead spot too as I could not get a signal on my mobile WIFI device either. This was mentioned on checkout and acknowledged it was not working well at all.
If you don't need to be connected to the internet this hotel is fine, if you do there are likely to be connectivity and speed issues. You are better off staying at the Holiday Inn in Kettering that is about 8 miles away.
Sorry IHG nice hotel but I won't be staying here again until its sorted
January 16, 2014
Rated 4.0 out of 5.0 by Boogyloo Comfortable bed
Very comfortable stay and felt very welcome all the staff are lovely
January 10, 2014
Rated 5.0 out of 5.0 by Hebs Suited our needs perfectly
My call to Holiday Inn reception was answered immediately by a friendly, reassuring female. It was a "yes!" to my urgent needs. Late check in a day or so later was very efficient, and we were very happy with our room: I have stayed in 'luxury' hotels which have not thought through room and bathroom facilities as well as this Holiday Inn Express. Our bed was very comfortable, and, despite a considerate mention of possible noise on the night (a sporting team also staying) we had an undisturbed, peaceful night. We liked the self-service breakfast facilities, because the area looked attractive, the food selection was good, and there were staff on hand, should we have needed. The receptionist, who was the same person who'd checked us in, checked us out, and again was exemplary.
January 2, 2014