Rated 4.7 out of 5 by 27
Rated 5.0 out of 5.0 by FrickandFrat Great Service and nice room
Friendly and helpful staff, comfortable beds, clean room, HVAC control on wall and worked properly, and plenty space in suite. I would definitely stay in this hotel again if in the area.
August 29, 2013
Rated 5.0 out of 5.0 by FighterOSU When its not booked up
I do a lot of business between Tyler and Shreveport, and have stayed at many Holiday Inns in the area and have found this one to be the most inviting one. I have relaxed with a drink during their happy hour and am appreciative. My only problem with the hotel is if I come down last minuite it is always booked (my fault). But they always try o accomidate and upgrade my room when they can. Staff has always been helpful. If you are in the area ask for directions to Jack Ryans steakhouse.
August 21, 2013
Rated 5.0 out of 5.0 by PBinKT Great Service
Upon checking in, the Manager greeted me and asked if I had time to clarify the multiple reservations that I have at the hotel over the next month. She reviewed my room selections, my online requests and verified the dates. She then asked what was bringing me to town. She added that information to my reservations. Very attentive and keen to my requests.
August 16, 2013
Rated 5.0 out of 5.0 by Sdbsafety Great place to stay
I stay here for business and used this hotel for the entire All-Star team recently. All of the parents were pleased with the hotel and commented on how nice it was. The staff was very accommodating to the team as well. Clean rooms and great service.
August 2, 2013
Rated 5.0 out of 5.0 by crashc3168 had a great stay
staff was very friendly very good breakfast had a great nights sleep
July 29, 2013
Rated 5.0 out of 5.0 by BMR0809 Wonderful staff
My sister is in ICU in Longview and the staff at this hotel went above and beyond the call of duty. I never walked into the lobby without one of them asking how she was doing and that they were praying for us. They always made sure we had anything we needed. We had several people in and out of our family coming to visit her and they all stayed here. Thanks again for being sure a caring place.
July 16, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Experience Ever
We normally stay at a Holiday Inn Express when we travel to the area to visit family. This trip, for some reason, we chose to stay in Kilgore. We are so glad that we did. This Holiday Inn Express was the nicest one that we've ever experienced. The staff were helpful with directions and restaurant suggestions, the room was clean and had all the necessary supplies, the ice machine were operable, the parking lot was clean, the lawn very manicured and we felt very safe. This will be our location of choice from now on.
July 10, 2013
Rated 5.0 out of 5.0 by Lindac65 Greatest place to stay in Kilgore
Whenever I am in Kilgore, my home town, my choice is Holiday Inn Express. The property is well maintained and Mr. Patel and his staff are always friendly and accomodating.. The beds are
extremely comfortable and the rooms are clean and spacious.
July 8, 2013
Rated 5.0 out of 5.0 by bwickham40 Very Clean
Stayed one night. Rooms were very clean, staff was very freindly and the breakfast was excellent. Will definately stay there again, especially if my daughter ends up joining the Kilgore Rangerettes in 2014/2015.
July 2, 2013
Rated 5.0 out of 5.0 by mum247 Always a great stay + Happy Hour!!
This is the most clean and consistent hotel i stay at while travelling. The staff is always great and the property is very clean. They offer a Happy hour now!! Mon - Wed 5-7. Beer Wine and great hot food, what more can you ask for after coming home from work.
May 7, 2013
Rated 5.0 out of 5.0 by Koden Welcomed with a smile
I stayed at the hotel to attend a reunion. We had an excellent time. The room was clean, nice, and comfortable.
April 20, 2013
Rated 5.0 out of 5.0 by TravelingRunner Great Consistent Service
This is great place to stay. The employess are very customer orientented. They especially take care of Rewards members. I showed up late for check-in and even though the hotel had sold out rooms for the night they still kept mine for me. Clean rooms, nice beds, good breakfast and conveniently located in Kilgore.
April 11, 2013
Rated 3.0 out of 5.0 by Stayingawhile70 Housekeeping
Very marginal. Every week there is something missing in the room. ( consecutive weeks now)
I am Priority Club Platium Status
No laundry bag
Laundry not back in the room
Paper Towels not replaced
Bed not made properly - bottom sheet never tight and smooth
Never correct number of waters when I check in
Desk staff makes up for it with constant appologies
The anticipate something wrong and check the room
They do put my luggage in the room
On-site laundry is very good. And the price is right.
April 2, 2013
Rated 5.0 out of 5.0 by Roadrash176 Very comfortable bed and spacious rooms
I enjoyed my stay at this location very much. I stay in hotels several times a month for business and this location is better than most.
February 8, 2013
Rated 4.0 out of 5.0 by Palms Comfortable bed and great service.
The rooms and beds are very nice, clean and fresh. The staff is very helpful. Easy check in and check out.
January 21, 2013
Rated 5.0 out of 5.0 Great Stay
I'm always impressed at how clean and comfortable the entire hotel always is. The bed is absolutely comfortable but I'm not very fond of the pillows. The mattress pad and sheets are not deep enough to accomodate the width of the mattress and I find myself getting tangled in the sheets throughout the night as they slip away from the mattress. I love Kim at the desk she is always so sweet and goes out of her way to make me feel welcome. She is very helpful and accessible and always gives the ultimate service with a s mile. I always look forward to my stay at Holiday Inn.
January 21, 2013
Rated 5.0 out of 5.0 by mill1207 More than I expected.
One of the newer Holiday Inns.Will use this Holiday Inn when we are in Kilgore again.
January 2, 2013
Rated 5.0 out of 5.0 by HTRT Great
I travel often for business and this hotel made my stay comfortable and relaxing. Thanks
December 19, 2012
Rated 5.0 out of 5.0 by SLAM Excellent staff
I was arriving early and Debbie helped me get in my room early. She was so so nice.
When I checked out I left a purse with money, checks and credit cards. The hotel staff Cindy called to alert me. They put my items in their safe until I returned.
I was very impressed with the staff when making my reservations and upon checking in, but keeping my items for me was above and beyond . I had two rooms they were in excellent condition. I would stay at this hotel on my next visit. Never been so pleased
October 25, 2012