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Rated 4.4 out of 5 by 49 reviewers.
Rated 3.0 out of 5.0 by Probably wouldn't recommend. Even though the person at the front desk gave us an upgrade to a suite, it didn't help our stay. Underneath each mattress pad was an annoyingly squeaky, loud plastic sheet of fabric. I don't know if the pads were separated or what, but it made for a very loud, restless evening of sleep. Additionally, the walls up there were very thin. We heard every door open and close, every laugh, giggle, etc., from nearby rooms. But what made us the most uncomfortable was that the floor we were on was not entirely smoke free. While waiting for the elevator, we had to endure the smoke from a few nearby rooms. Not easy for our son with asthma. Going to and from the room was just very unpleasant. And breakfast was not all put at opening which left half the family without their choice of food. What was there was good, however. June 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel!! The staff at this hotel are extremely well trained and efficient. The room was clean and the pillows were better then my pillows at home. Extremely clean and well kept hotel. Will be staying here again.. May 28, 2014
Rated 4.0 out of 5.0 by Kilgore Check in staff is very accommodating. I appreciated the update to a room that was quiet, clean and out of way! Thank you.... May 26, 2014
Rated 5.0 out of 5.0 by Very nice Very nice room and comfortable bed good food This lengthy review comment is ticking me off. I hate to text May 25, 2014
Rated 3.0 out of 5.0 by Frequent hotel flyer Comfortable room. Cigarette smoke too strong on non-smoke floor. May 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Excellent hotel but limited parking. If the hotel was full, there wouldn't have been space for our Uhaul and trailer. May 9, 2014
Rated 2.0 out of 5.0 by Staff didn't offer my compliment snack and tv jacked up The staff here is not well trained. I was not offered the complimentary reward member snack nor the 300 points if I didn't want snack. Also cable on tv was jacked up. I had to get receptionist to assist with getting tv to work? Shouldn't maids check tv when room is cleaned? Again, I'm here today as I write this, same hotel and same room. Tv jacked up again. Same receptionist had to come fix it. I usually enjoy my stay at holiday inn. This particular hotel I have had these issues. Long day and last thing I want is to have to get dressed, call someone to fix tv. April 1, 2014
Rated 4.0 out of 5.0 by Room location and noise This is a great place to stay in Kilgore. I've stayed several times. This was the first time I had a room that was on the second floor, overlooking the lobby area. The first night, at about 12:30 a.m., I was awakened by a VERY LOUD woman talking, it sounded right outside my door. She went on and on. When I got up, it was a woman downstairs at the front desk, she appeared to be drunk, having a conversation with the person at the front desk. The sound echoed straight up to my room. It was hard to go back to sleep after that. I did complain to the front desk the next morning, but he was not the person on duty overnight. I must add that when I requested an emailed receipt, the reply was immediate. Thank you! March 31, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable and Great Staff! Have stayed at this facility many times in the past few years and always look forward to it. Was there 5 nights last week and enjoyed it. The rooms are very clean and comfortable. The staff obviously cares about their guests and quite competent. Food is above average than most hotels. They also provide a very nice conference room as well. March 25, 2014
Rated 4.0 out of 5.0 by Always consistent Staff is always friendly, rooms are clean. Enjoy my stays here. February 23, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Room was comfortable and clean. Was offered our choice of floor instead of just placing us on one. Extra points or gift bag was also offered. Newspaper was found by the door in our room when we woke up. If ever in the area will choose this Hotel again! January 30, 2014
Rated 5.0 out of 5.0 by Great help at front desk I recently hurt my knee and was recovered enough to travel. I wanted to ice my knee and asked the front desk for a ziplock bag so i could go to the ice dispenser. They did much better than that! The person on duty returned with a first aid ice pack and simply asked for my room number. I used it for thirty minutes and returned it to the front desk. The staff have always been helpful here, but, this was great service and truly helpful to meet my particular need. January 12, 2014
Rated 5.0 out of 5.0 by Friendly and Courteous We stay at the Holiday Inn Express, Kilgore, TX every time we are in East Texas, the staff always remembers us, the rooms are clean, and the food is always fresh. My Husband stays there for business, and we stay when passing through or there to visit. We appreciate the way we are treated. Always a smile and always nice. Thank you. Steven & Fay December 30, 2013
Rated 4.0 out of 5.0 by Good hotel, but maid service needs to improve a little... Stayed one night while in town for family visit. The overall experiance was good, but the bathroom well not up to the usual Holiday Inn standard for cleanliness. The floor needed to be swept better, and they need to pay a little more attention to cleaning the shower. As it was late at night and I was leaving early in the morning I cleaned the area myself. If I stay there again I will mention this to the management. December 23, 2013
Rated 4.0 out of 5.0 by Good People and Good Customer Care Overall, good visit. Only negative being the housekeeping needs further training regarding room toiletries supplies list and replenishment. November 4, 2013
Rated 5.0 out of 5.0 by Great hotel for a better value!! From the moment you walk in to register, you feel as if you belong. Great Front Desk staff, room clean and comfortable, service staff wonderful with respect to cleaning and making room up every day. Breakfast is delightful, with a good variety (throughout the three days we were there). Breakfast staff even went above and beyond - allowing several to eat and dine beyond the posted 9:30 a.m. closing time. Thanks for a wonderful stay. I will definitely be back any time my travels take me to Kilgore!! October 23, 2013
Rated 1.0 out of 5.0 by Holiday Inn Express Kilgore North Entire floor that I was on smelled like cigarettes, not good. Placed a wake-up call with the front desk and never received the call. Hotel showed record of the request, but no record that the wake-up call was ever done. I am not very pleased. October 17, 2013
Rated 5.0 out of 5.0 by great place to stay very comfortable beds, very professional staff, was greeted with open arms at check in, was asked my reason for the stay.. Was very helpful when asked bout a good place to eat dinner.. October 5, 2013
Rated 5.0 out of 5.0 by Nice rooms Nice comfortable rooms, staff was friendly and helpful. Enjoyed my stay. October 4, 2013
Rated 5.0 out of 5.0 by Excellent Stay! I had a very enjoyable stay at Holliday inn Kilgore. I was comfortable from the friendly and knowledgable front desk staff to the relaxing bed. Direct Tv in the room was great! Breakfast was very good and our hostess was very kind and helpful. Overall great experience staying here. September 30, 2013
Rated 5.0 out of 5.0 by Clean!!! Room was actually CLEAN, unlike some rooms I have stayed in lately! DirecTV in the room, not some 15 channel cable service!!!! September 30, 2013
Rated 5.0 out of 5.0 by Excellent room, clean and comfortable. Clean room, friendly staff. Great pool area. I have already recommended this Hotel to friends and family. September 4, 2013
Rated 5.0 out of 5.0 by Great Service and nice room Friendly and helpful staff, comfortable beds, clean room, HVAC control on wall and worked properly, and plenty space in suite. I would definitely stay in this hotel again if in the area. August 29, 2013
Rated 5.0 out of 5.0 by When its not booked up I do a lot of business between Tyler and Shreveport, and have stayed at many Holiday Inns in the area and have found this one to be the most inviting one. I have relaxed with a drink during their happy hour and am appreciative. My only problem with the hotel is if I come down last minuite it is always booked (my fault). But they always try o accomidate and upgrade my room when they can. Staff has always been helpful. If you are in the area ask for directions to Jack Ryans steakhouse. August 21, 2013
Rated 5.0 out of 5.0 by Great Service Upon checking in, the Manager greeted me and asked if I had time to clarify the multiple reservations that I have at the hotel over the next month. She reviewed my room selections, my online requests and verified the dates. She then asked what was bringing me to town. She added that information to my reservations. Very attentive and keen to my requests. August 16, 2013
Rated 5.0 out of 5.0 by Great place to stay I stay here for business and used this hotel for the entire All-Star team recently. All of the parents were pleased with the hotel and commented on how nice it was. The staff was very accommodating to the team as well. Clean rooms and great service. August 2, 2013
Rated 5.0 out of 5.0 by had a great stay staff was very friendly very good breakfast had a great nights sleep July 29, 2013
Rated 5.0 out of 5.0 by Wonderful staff My sister is in ICU in Longview and the staff at this hotel went above and beyond the call of duty. I never walked into the lobby without one of them asking how she was doing and that they were praying for us. They always made sure we had anything we needed. We had several people in and out of our family coming to visit her and they all stayed here. Thanks again for being sure a caring place. July 16, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Experience Ever We normally stay at a Holiday Inn Express when we travel to the area to visit family. This trip, for some reason, we chose to stay in Kilgore. We are so glad that we did. This Holiday Inn Express was the nicest one that we've ever experienced. The staff were helpful with directions and restaurant suggestions, the room was clean and had all the necessary supplies, the ice machine were operable, the parking lot was clean, the lawn very manicured and we felt very safe. This will be our location of choice from now on. July 10, 2013
Rated 5.0 out of 5.0 by Greatest place to stay in Kilgore Whenever I am in Kilgore, my home town, my choice is Holiday Inn Express. The property is well maintained and Mr. Patel and his staff are always friendly and accomodating.. The beds are extremely comfortable and the rooms are clean and spacious. July 8, 2013
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