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Rated 4.5 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by On the job in east Texas Great staff, relaxing and clean room. Being away from home is never great, but this hotel made it work. November 8, 2014
Rated 5.0 out of 5.0 by Good experience each time I have had a great experience each time I've stayed at this property. The staff is courteous and the rooms are clean. Breakfast is worth eating, everything is well stocked. November 1, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean place to stay The employees of HIE were attentive to our group. We brought about 20 people to stay there for a college reunion and the staff bent over backward meeting our every need. The rooms were clean and the beds were very comfortable. We've been coming to this hotel for about 5 years and plan to continue using them for our home base for our reunion in the years to come. October 27, 2014
Rated 5.0 out of 5.0 by Excellent Nights Sleep This hotel was used in the middle of driving from Dallas to New Orleans. I did not book online but drove up and got the room. The price was a little more than I am accustom to paying since I normally use a service when booking. However, the room totally made up for the price because it was so clean and comfortable. The breakfast choices the next morning was really nice. I enjoyed my stay and would definitely be more inclined to stay at this chain again based upon this stay. October 24, 2014
Rated 5.0 out of 5.0 very comfortable bed/pillows I slept better than at home! the bed and pillows were extremely soft and comfy. The room was very clean and all amenities were there for me. I could not ask for nicer kinder people. October 15, 2014
Rated 5.0 out of 5.0 by AWESOME From the moment I entered the hotel and during my entire stay, the staff saw to my every need. The mattresses were wonderful, not the ordinary ones usually found in a hotel. The pool and the hot tub were wonderful. I travel with my work and I will DEFINATELY stay at this hotel every time I am in Kilgore! Thanks everyone for making my week in Kilgore such an enjoyable one!! October 13, 2014
Rated 5.0 out of 5.0 by Nice Place The front desk staff were very friendly. I lost an item when we moved from the car to the room. The staff changed shifts during that time, the new lady was very friendly and helped recover my item. October 7, 2014
Rated 5.0 out of 5.0 by Very clean rooms and very friendly staff Modern looking hotel which didn't disappoint. The rooms were very clean and the staff was very friendly. Thoroughly enjoyed our stay. September 26, 2014
Rated 5.0 out of 5.0 by Beds and breakfast were great Zann,at the front desk, was friendly more than helpful. Thanks. Loved the beds and pillows. Only discomfort was the fact that the hotel is not a "NO SMOKING" facility. September 26, 2014
Rated 5.0 out of 5.0 by Clean, quiet The room was perfect for me. I came in late and left early. I had a good night sleep, the room was clean, quiet and cool. The bed was comfortable. September 16, 2014
Rated 5.0 out of 5.0 by Great Breakfast The breakfast as always hot and fresh. The variety of chooses to choose from. Made every morning fell like being at home. September 16, 2014
Rated 5.0 out of 5.0 by Good Hotel They like to keep it freezing in the rooms. I love the cold but I'm a 68 to 70 degrees person, they would knock it down to 60 every day. You have to let the front desk know to tell the housekeeping staff not to mess with the thermostat. September 15, 2014
Rated 4.0 out of 5.0 by GOOD HOTEL Plain and simple... a good hotel to stay at! The only thing though is I recommend they make sure the TVs are in good working and have channels I want to watch like FOX NEWS. September 10, 2014
Rated 5.0 out of 5.0 Grate experiance Like the stay in this hotel that I when beck on my second trip the fallowing week to the same Holiday in in Kilgore Texas September 10, 2014
Rated 5.0 out of 5.0 by great staff I needed a wine opener an they found one for me even though they were busy September 4, 2014
Rated 5.0 out of 5.0 by clean and comfortable very well maintained and clean . if i am in the area again i would stay there without hesitation September 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great room I likes the room most of all, breakfast was limited. Staff were very friendly. August 23, 2014
Rated 1.0 out of 5.0 by Get breakfast early!!! I stay at a lot of HIE properties. I don't understand why they needed a copy of my drivers license. They said it was in case I tore up the room. Really? I'm a platinum member - I've stayed in IHG properties OVER 100 nights this year alone... and I'm going to tear up your hotel passing through? Give me a break. Breakfast was put away early. We arrived in the breakfast area at 9:10 and nearly half the hot items were out and were never restocked. I finally had to knock on the pantry door to get a napkin. There was no coffee, yogurt, milk, oatmeal, limited choices of bread/pastry, no napkins out, and I got 1/2 cup of coffee. Asking for the napkins you would have thought I told the gal that her child was ugly. I ended up having dry cereal and a piece of toast (with my 1/2 cup of coffee). Not much value in this. The breakfast attendant must have had a plane to catch... I mentioned breakfast to the front desk on the way out. They didn't seem to think it was a big deal as "you can still get breakfast in town". Really? If I pass through Kilgore again I can probably get another hotel in town. August 23, 2014
Rated 5.0 out of 5.0 by Great value I always look for the HIX when on the road because I know what I'm going to get. Clean, comfortable, great value. Kilgore HIX was same experience. We stayed in a Staybridge the nights before because we couldn't get into the HIX and I needed 1 room for just me for the night. Luckily they had a 1 room at great rate on Saturday night. Would recommend HIX in general and the KIlgore HIX was great. August 21, 2014
Rated 5.0 out of 5.0 by my room was very roomy and very comfortable My room was very roomy and comfortable. my room was very clean. the staff was very and friendly and helpful directing us to the better eating places. the parking lot was very clean. when I return to Kilgore I will stay at the Holiday Inn Express and Suites. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The beds in the room were extremely comfortable. The attendant at the front desk was very obliging and tried to make everything work out efficiently. She was very friendly and should be complimented on her courtesy and friendliness. August 13, 2014
Rated 3.0 out of 5.0 by Good location for E. Texas Regional Airport Stayed for one night, mattress covers bunched up and slid around. The breakfast was average. Pancake maker was automatic, but it was out of dough. No one came through to check on things, however we only had a short time before having to check out, so didn't look for anyone. not too bad of a stay overall, August 6, 2014
Rated 5.0 out of 5.0 by Always a good stay I stay here once every 2 to 3 months. Always friendly and I enjoy my stay. August 3, 2014
Rated 3.0 out of 5.0 by Just OK Bathrooms were not the very clean. Staff was not very friendly at check in. August 1, 2014
Rated 4.0 out of 5.0 by Enjoyable stay We have stayed at this hotel several times during the past three years and find it to be well maintained. July 31, 2014
Rated 4.0 out of 5.0 by Good price Overall our stay was pretty good. The front desk receptionist could use a lesson in customer service and the towels need to be replaced. However, the beds and pillows were comfortable, the a/c worked wonderfully and even though the hotel was full...I never heard the other guests!! July 23, 2014
Rated 5.0 out of 5.0 by comfortable bed and good service good location to job site , rooms are clean and comfortable staff is friendly. good breakfast choices , safe and secure parking. grounds are well lighted. Close to stores and filling stations. July 19, 2014
Rated 5.0 out of 5.0 by Great Place To Stay The room was very clean, beds very comfortable, bathroom was very clean. The swimming pool was so nice and clean. Checking in and checking out was so easy. Hotel staff very courteous. Definitely will stay there again. July 18, 2014
Rated 3.0 out of 5.0 by Ok but a few problems Overall the hotel was just fine. The remote for the tv would only change the channel, wouldn't turn the set off/on or adjust the volume. The internet would not work in our room. Other than that it was fine. They had an excellent breakfast. The best I've encountered at a holiday inn express. July 16, 2014
Rated 5.0 out of 5.0 by Great Place to stay for Texas Shakespeare Festival This is a nice little hotel with friendly staff and good prices for special events. July 14, 2014
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