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Rated 4.3 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by staff is awesome I stay here often-the staff is always anxious to make each visit perfect. They also work hard at keeping the property as clean as possible. June 18, 2014
Rated 5.0 out of 5.0 by Wonderful Place to Lay Your Head The staff here was extremely helpful the breakfast was a great selection the room was clean and housekeeping was friendly the surrounding area was nice the internet was easy to access and fast I would definitely and will definitely be booking all my future hotels at a holiday inn express if I need to June 16, 2014
Rated 5.0 out of 5.0 by Great Value This is the best value when staying in the Elsinore area. Friendly staff, clean and comfortable rooms. June 10, 2014
Rated 1.0 out of 5.0 by Dirty Hotel This hotel is a disgrace to the Holiday chain. The hall way carpets had numerous stains including blood. The room had holes in the walls and vent in bathroom was falling off the wall. We left early because of how dirty the Hotel was. I would not recommend this hotel to anybody. There were a gang of skate boarders hanging out in the parking lot when we arrived at midnight and we had to park our car in the lot next door because these kids were occupying all the parking spaces. Overall the worst hotel I have ever stayed in including ones in Mexico. June 9, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable bed The staff at this hotel are very in tune to the guests and in addition to doing a wonderful job they are very friendly and helpful. The choice of breakfast is good and continually fresh. The rooms are clean and very comfortable. I would recommend this hotel to everyone staying in the area. June 8, 2014
Rated 4.0 out of 5.0 by good for business traveler Good location, nice size room with both fridge and microwave. Good for multiple day stay. My only criticism is the disgusting carpet. Very dirty in all the public areas, so I kep my shoes on in the room which had darker carpet color. June 6, 2014
Rated 3.0 out of 5.0 by It's OK Considering the choices in the area, this hotel was satisfactory. There is one other place I may try but if needing a room in Lake Elsinore, I may return to this one. I just hope the front desk personnel is much more enthusiastic about my business than the one who was on duty. June 6, 2014
Rated 5.0 out of 5.0 by Really nice bed, nice pillows Really liked this hotel, check in was fast and easy, no hassles, parking was good, not overly crowded. Bathroom was good sized with a spa tub, June 4, 2014
Rated 2.0 out of 5.0 by Not so much.... This hotel has horrible pipe noise. We were in room 121 first night and it sounded like we were sleeping in a room with 70mph winds all night. Second night we moved to the 3rd floor....better, but loud pipe noise whenever air conditioner kicked on. No sleep for two nights, won't stay again. We are members and were staying on points and I sure didn't get any special treatment.....made me wonder why we give holiday inn our business, we continue to try different locations thinking it will be better. Haven't found a good one yet! Pool area really dirty and so hot inside, no air flow........ June 3, 2014
Rated 4.0 out of 5.0 by Good value Spent one night in the hotel and location was the primary reason for choosing this site. Hotel was clean and the amenities were appropriate for a Holiday Inn. No complaints. May 31, 2014
Rated 5.0 out of 5.0 by A Week Long Stay This is my second stay at this particular hotel. I actually left another HIE that I had made reservations with and that was closer to my job site after staying there only one night. There was no comparison, newer, nicer, cleaner and a much friendlier staff that was professional and helpful. Access and parking was easy being right off the 15 and there are a variety of restaurants and stores in close proximity of the hotel, some, within walking distance. It was a No-brainer and definitely worth doubling my commute time to stay at this HI Express. March 31, 2014
Rated 5.0 out of 5.0 by Nice property The location of the hotel is right off the freeway. Close to shopping and food. A bit of road noise present at night but not bad if you are used to the California freeway systems. Public area are a bit of a mixed bag. The lobby and breakfast areas are modern and very clean. The elevator and hall carpets are dirty and need better maintenance. Check in was perfect and very helpful. Five stars to the desk help and all the workers at the hotel. The room was clean, and everything worked perfectly. A few nit pics would be that the hair dryer wasn't mounted properly and the window was a bit hard to open and close, but again the room was nice and clean. Breakfast consistent with all HIEs, no issues as long as you know what to expect and are happy with the choices. Overall, a nice, safe, clean place to spend a few days. March 29, 2014
Rated 5.0 out of 5.0 by Edge Volleyball Club, Las Vegas, NV Thank you for a wonderful one night stay. Everything was set and waiting for us. A big thank you for the early morning breakfast. The girls and coaches were so glad to be able to get a hot breakfast. March 19, 2014
Rated 5.0 out of 5.0 by Overall Excellent Experience My stay was just what I needed after busy days. The staff, from the desk clerks to housekeeping, are friendly and eager to see that everything was better than OK. Breakfast offers many choices and the breakfast bar staff is eager to please. Great experience - would gladly recommend this hotel. February 28, 2014
Rated 3.0 out of 5.0 by Mixed Bag My initial contact was not good. I did a 4 day reservation for my daughter, her spouse and their 7 year old son through "name your own price". When I called to make sure they had 2 beds the gentleman I was spoke with curtly informed me that "name your own price" booked a king size bed. I asked if they had two queens available and he said yes, but at a significant increase (more than if I had booked it through them.) I asked if they had a cot available and he informed me that they charged for a cot in the room and it was enough that I should just rent the room with 2 queens. I was taken aback, but since the visit was coming right up and I couldn't cancel the room without losing my money ("name your own price" has a no refund policy), so I upgraded. HOWEVER, when I checked in my daughter and her family, the gal at the front desk reduced the amount that was charged in the upgrade. My grandson loved the pool. Like others have stated the water is cold and the air in the pool area is almost oppressively hot...but the boy loved it nonetheless! The room was very clean and decent. They said the beds were rather hard but not terribly uncomfortable. The phone on their desk did not work and the phone on the nightstand between the beds wasn't even hooked up! They went down and ask for repair a couple of times, but after waiting without any assistance they decided that they would just use their cellphones (I believe they were informed that there were charges for local calls anyway.) They enjoyed the breakfast offered. There was sufficient parking and they were conveniently located. We will try some other hotels in the area first, but this wasn't so bad that we wouldn't use it in a pinch. January 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. My stay at the Holiday Inn Express in Lake Elsinor on New Year' Eve was very enjoyable. I found the room to be in excellent condition and I appreciated having the mini frig and the microwave avaiable. The full breakfast was another good feature. I have already recommended this property to one of my friends. January 11, 2014
Rated 5.0 out of 5.0 by Outstanding Value for the Money Coming in from Michigan to spend the Holiday with my daughter, her husband and children. Nice Hotel. Out of the way of the beaten path. Nestled in location--almost hidden. Room was always cleaned well. Staff was most courteous. I thought they treated me special because I was a Rewards Club Member, but I observed they treated everyone like that. Location was good and bad. After several days of driving around the city, I still had a tendency of passing the drive because it was not well-marked with signage. But being from Michigan, our signs are quite expressive. January 7, 2014
Rated 3.0 out of 5.0 by Not too happy customer I receive a friendly welcome from the front desk and very polite. When I check out what they have. I found out the microwave was missing. I called the front desk twice took them almost two hour to find a microwave, try to make some coffee water leaked out from the bottom of the coffee machine. The swimming was so small just good for the kid, the picture they shown look like they have a big swimming that is false information, the fitness room was kind of small good for 3 people only January 1, 2014
Rated 3.0 out of 5.0 by Lake Elsinore HIE I've stayed at your hotel many times in the last few years since I have family in the area. The hotel is getting shabby, carpet and rooms worn out. The pillows are awful and they are all the same though they say soft and firm? You will need to update before I stay again. December 30, 2013
Rated 5.0 out of 5.0 by Great Staff The Staff workers at this facility are genuinely fantastic, especially Rocky the manager and Sonya the sweet gal who prepares breakfast each morning. I highly recommend this Holiday Inn Express. December 26, 2013
Rated 3.0 out of 5.0 by Ok stay For a quick reservation, it was fine. The location is tricky. Pay attention. The room was nice, clean, comfortable. But, wi-fi was lost as soon as I reached my floor. It would only connect in the lobby. When my daughter brought this to the front desk attendant's attention she was told that it was working, There was nothing truly memorable about this stay and I was more than happy to reach the Ontario Mills location the next evening to redeem my Holiday Inn experience. December 22, 2013
Rated 4.0 out of 5.0 by Great experience! We stayed here because my son had a football championship and this hotel looked like nice and at a good value. We enjoyed our stay here. Rooms were clean and very nice. Only thing is that the breakfast could have been better. Otherwise we would definitely stay again. December 16, 2013
Rated 5.0 out of 5.0 by Great visit We stayed for 4 days and enjoyed the hospitality. Staff was very friendly which always adds to the enjoyment. Breakfast was good and hotel very clean. Only issue was trying to find it, kind of out of the way with limited signage. Overall great experience and would highly recommend hotel. December 12, 2013
Rated 5.0 out of 5.0 by Represents the brand very well I enjoy staying at this Holiday Inn Express when traveling for work. It is in a very convenient location directly off of the freeway. The staff is excellent and always very accommodating, especially Rocky at the front desk in the evenings and several of the ladies who work at the desk and breakfast area in the mornings (sorry, I don't know their names!). The rooms here are very clean and overall the hotel does a great job representing the Holiday Inn Brand. Plus, their prices are extremely reasonable. I highly recommend this hotel to anyone who may be traveling in the area. November 24, 2013
Rated 4.0 out of 5.0 by Quiet location and easy to get to. Enjoyed our 3 day stay here. Nice clean rooms, comfortable beds and helpful staff. Good breakfast each morning, lot of choices. November 16, 2013
Rated 5.0 out of 5.0 by Great Value The folks at Lake Elsinore were great. The cater to your every need to make your stay pleasant. And they do it a far better price than hotels in Temecula. October 30, 2013
Rated 5.0 out of 5.0 by Excellent Hotel My family and I had a wonderful time at this hotel, the staff was very friendly and helpful and the accommodations were clean and neat. We had no microwave in our room for some reason they had a new one installed w/in the hour. I travel to Lake Elsinore once a year and this hotel will be my destination from now on. October 28, 2013
Rated 2.0 out of 5.0 by CONCERNS I was disappointed in most of the common areas of this property. The hallway carpet, on the floor we stayed on, was beyond needed to be replaced. The wall outside the elevator on the first floor was beat up and needed repair. All of their wet floor caution signs were displayed everywhere although I never saw a wet floor or anyone mopping. Even the elevator had a wet floor sign stuck in the rail all the time I was there even though there wasn't ever a wet floor in the elevator. The elevator had veneer broken in it. The small swimming pool was unbearable from the chemical odor. We had to ask for the Holiday Inn Express' signature cinnamon rolls, 2 days they brought a couple of cold ones from the back and told us to wait until they warmed, the other 2 days we were told they had run out. I will look for another property when I return. October 3, 2013
Rated 5.0 out of 5.0 by Comfortable stay in great location This location is convenient, right off the 15 freeway and next to gasoline, food, etc. The room was clean and cozy, the jets in the bathtub were awesome! I definitely soaked every night to relax. Check-in/check-out was hassle-free and the staff is friendly and awesome. October 2, 2013
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