Rated 4.4 out of 5 by 75
Rated 3.0 out of 5.0 by Sage2013 Booked 6 rooms & feeling EMPTY!!!
Overall, I felt bad for booking the rooms at this IGH @ Lake Elsinore location. We were there for a family reunion with 6 rooms booked at the same hotel. Upon checking in, Courtney did not make us feel WELCOME at all. it seems we were a wasting her time. I am a member of IGH for reason. This experience had give me doubt about joining this club. Hoping sharing this review will help IGH to improve their services to others because we will not be back.
September 1, 2013
Rated 2.0 out of 5.0 by Scrapper99 Good service offset poor facility
We arrived and checked in smoothly. When we couldn't get the TV to work (tuner box was dead), the desk clerk tried valiantly to find spare remotes, but it didn't fix the problem. By that time we discovered that the A/C wasn't working either (fan yes, cool no). Despite the clerk's repeated assertion that they were "fully booked", he went off to call his manager, then told us we were being moved down the hall; this room had functioning TV and A/C, and we were fine for the night.
August 27, 2013
Rated 5.0 out of 5.0 by Tristen Overall great experience!
The hotel staff was very polite and welcoming. The room was clean!! I always worry when I stay in a hotel that the cleanliness will be lacking, but I was pleasantly surprised. The breakfast buffet in the morning offered much variety and was nice and hot!!
August 14, 2013
Rated 3.0 out of 5.0 by jc1977 good hotel..less than good service
I recently stayed at this location for a 6 night trip. I travel weekly for business and on occasion my trips get cut shorter or go longer than expected. 2 days into this trip I found out it was getting cut short by one night. I notified the manager that I would like to reduce my stay by one night. On Friday he said that shouldn't be a problem but to get back to him on Monday(the day I needed to leave) to figure it out. after three phone calls from Monday to Wednesday, it went from removing that extra night, to giving me 20k point refund to end up being a 15k point refund.
While I accepted this...what else was I going to do?...I was not very pleased with the service and communication. Being a platinum member and staying with IHG hotels almost every week, this is the first negative experience I've had. There has never been a problem with moving my schedule around in the past and every manager I've worked with has been excellent. I can only assume this was a problem with this locations manager and I will not be using that hotel in the future. There is another IHG hotel about 10 minutes further form this location and that is who will be getting my business.
August 11, 2013
Rated 5.0 out of 5.0 by karen26 good stay
I was in the area to spend time with an ill relative. Room and facilities were clean and quiet; internet permitted me to get work done. Problems with air conditioner were fixed immediately.
July 21, 2013
Rated 4.0 out of 5.0 by softballbob H I Express - Lake Elsinore
We have stayed here before. Nice hotel - good locaton.
July 19, 2013
Rated 5.0 out of 5.0 by HappyPie Exactly what we expected
This is the 3rd time we've stayed at this particular location. Easy on and off the freeway. Check-in was a breeze, our room was ready on time and clean.
July 11, 2013
Rated 5.0 out of 5.0 by swells21 Great Value for Excellent Accomodations
Just off the 15 Fwy, in a great area. Friendly staff, clean hotel, that's what I like!
July 10, 2013
Rated 5.0 out of 5.0 by Jim1941 Great room and great service,
This was the best room and service we had on our trip to California and set the tone for our whole trip.
July 9, 2013
Rated 1.0 out of 5.0 by Stolen1 Keep a close Eye on your iPhone
I had a $800 iphone stolen out of breakfast area...very poor security...also had to change rooms to get acceptable room...poor air conditioning in one room...plumbing problems in second room...would not recommend anyone stay at this hotel!
June 18, 2013
Rated 5.0 out of 5.0 by imtech GREAT HOTEL EXPERIENE. FRIENDLY STAFF
THE FRONT STAFF IS VERY HELPFUL, ALL STAFF SMILES AND GREETS ME. CLEAN HOTEL. A+++
June 18, 2013
Rated 5.0 out of 5.0 by Illini19 Breakfast
Horrible breakfast,everything else was great.room was clean,very quiet.
June 14, 2013
Rated 4.0 out of 5.0 by diegoT50 Nice convenient getaway!
Very nice stay and getaway for a weekend. The rooms were well furnished and the beds were really comfortable. The breakfast was excellent, hot and fresh. Although the wall seemed to be on the thin side. You could hear the guest in the next room talking at time. And the pool was too murcky looking to swim in. So we took a pass on it. Overall nice stay.
June 8, 2013
Rated 5.0 out of 5.0 by Fiona211 Comfortable stay for grandchild's graduation
The stay at the Holiday Inn Express for a long weekend was perfect. We normally travel in our motorhome, but flew down from Northern California for our grandchild's high school graduation. We enjoyed a relaxed family gathering, graduation, and even some golf. The room was clean, comfortable, and quiet. The staff were friendly, professional, and made sure our accommodations were to our liking. We highly recommend this Holiday Inn Express and will definitely use this location for future trips. We hope to come back before our son, who is in the Navy, deploys in August for sea duty for 8 months.
June 7, 2013
Rated 5.0 out of 5.0 by cjcamacho We just love Holiday Inn Express
Wow.....it is hard to write everything about Lake Elsinore, CA Holiday Inn Express. From the beginning you get treated as majesty. Everything was clean, everything. Breakfast was great. I am not a morning person, and for that breakfast I woke up early every single morning. I stayed from Wednesday thru Saturday and it was home away from home. I didn't get to use the pool but my children did, they loved it. This hotel is closed to everything, walking distance; urgent care, gas station, Walmart, etc. Wow, I am looking forward to flight there soon. Thank you so much, you guys rock!!!!!
June 6, 2013
Rated 5.0 out of 5.0 by DC29 Good nights sleep
I was in 205 and must say it was one of the quietest hotel rooms I've slept in. Check-in staff was pleasant, evening desk clerk also pleasant and helpful. Check-out clerk too was pleasant. Room was spotless and comfortable. If in the area again I will definitely stay there again.
June 5, 2013
Rated 5.0 out of 5.0 by jerry21 nice place
top quality every thing .enjoyed our stay and will stay again
May 11, 2013
Rated 5.0 out of 5.0 by AM46 Great comfort
I have stayed here many times. It is always clean and fresh. The breakfasts are well prepared by a young gal, Sonia, who has been here since I can remember. Of all the HI Express hotels, this one is the best.
May 6, 2013
Rated 5.0 out of 5.0 by maxim5m Great Customer Service
Was given an upgrade to a suit at no charge. Best Holiday Inn I have stayed at.
May 3, 2013
Rated 5.0 out of 5.0 by 77Westwood My family and I love it here
I visited the first time by myself, and was blown away! After a few visits I brought my family...and they loved it. Very close, but not too close to everywhere...One of the best!
April 9, 2013
Rated 4.0 out of 5.0 by PatOH Great service and comfortable rooms
The staff was very helpful and attentive. We enjoyed our stay.
March 27, 2013
Rated 5.0 out of 5.0 by REAldrich Great Experience
Lake Elsinore Holiday Inn Express... wonderful!
The staff and the property were perfectly suited to my needs.
March 27, 2013
Rated 5.0 out of 5.0 by Westwood77 Staff and Accomodations
After driving for approximately twelve hours to attend my father's funeral I was greeted warmly and friendly. My reservation was confirmed , and I was quickly checked in. The property is clean and well maintained. The staff is very professional, but friendly...NOT plastic. Housekeeping cleaned and restocked my room each day, with no mistakes.Breakfast was always fresh, with the hostess being pleasant and very focused on the quality of the food. As my sister lives in the area, I visit her often and will use this property exclusively in the future.
March 12, 2013
Rated 5.0 out of 5.0 by MilitaryVisit One Night Stay
This was a great hotel! We enjoyed our room, the staff and the amenities offered. In room movies were the only thing that would have made it better!
March 9, 2013
Rated 5.0 out of 5.0 by Ptymex The best hotel in Lake Elsinore, CA
Very clean, very safe, very reasonable prices. Would recommend your hotel to my family and close friends.
March 6, 2013
Rated 5.0 out of 5.0 by Kjove Everything was ok!
Nice staf. All good. Som noise from the freeway in roms on this side.
February 27, 2013
Rated 5.0 out of 5.0 by KevinfromHeaven Great Staff
After a 5 hour drive in traffic we were greeted by a young man who upgraded me since I am a "regular" here. As usual the place very clean, the room large and comfortable. Although I'm sure I could get a better price somewhere else in town I come back here for the great staff.
February 16, 2013
Rated 5.0 out of 5.0 by Brian11 Great location, value, and comfort.
Great alternative to paying the higher prices in Temecula on the weekend! Modern architecture and features in building and room. To be honest, my room had one of the most comfortable bathrooms in any hotel mostly because it was actually warm in there!
February 15, 2013
Rated 3.0 out of 5.0 by Apacheguy No Cinnamon Rolls
Everything was good but they had no cinnamon rolls at breakfast.
January 19, 2013
Rated 5.0 out of 5.0 by RockMan1 Great Service
Very friendly and willing to do what it take to make your stay Great!
January 18, 2013