Rated 4.1 out of 5 by 167
Rated 5.0 out of 5.0 by Bob5678 Friendly
Always a pleasure to stay at this Holiday Inn. Staff is friendly and rooms are comfortable. Lounge is always fun when Heidi is working. Front desk is professional but human. Thank Jan for awesome customer service.
May 23, 2014
Rated 4.0 out of 5.0 by Ab99 Great service
Very welcoming from the moment I arrived. Very helpful and kind restaurant and bar staff.
May 17, 2014
Rated 3.0 out of 5.0 by 610atown Comfortable bed and great service
Overall it is your standard stay in a hotel. There was no wow factors here. The staff was very nice and the room was ok to sleep. The coffee machine had hair in the compartment where the water is poured, so that was a bit of a bummer. In most hotel cases, it is probably not wise to use the coffee maker anyway. My trip was for business, so the room served it's purpose and I would definitely use it again for business.
April 28, 2014
Rated 3.0 out of 5.0 by gyan great service, nice pool
Although the service was good, the hotel definitely needs updating.
March 31, 2014
Rated 5.0 out of 5.0 by Bob5678 Wonderful staff
I was fortunate to stay at the Holiday Inn in Crystal Lake on Mar 23. After attending a family gathering and retiring to the hotel I was treated to an enjoyable evening of watching March Madness, drinking ice cold beer and having a wonderful bartender named Heidi to talk with. She was attentive, accommodating and adorable. This hotel and the friendliness at the bar was a nice way to relax and wind down..
March 25, 2014
Rated 1.0 out of 5.0 by Frustrated Platinum Mbr. Very Disappointed in Service
Upon check-in I was greeted as a valued Platinum member and felt welcome. That's where the good service ended. I notified the front desk after returning to the hotel the next evening that no one had serviced my room and I needed towels/Kleenex/ coffee. These were brought to my room about 45 minutes later and I was offered extra hotel points for the inconvenience. The next night after returning to my room, once again no one had serviced my room. In addition, under the door I found a receipt showing I had checked out. My reservations had been made, and confirmed, for 3 nights, so once again I paid a visit to the front desk. I was assured that it must have been a mistake and indeed they had me registered for another night. I asked for bathroom essentials again (which were delivered 30 to 45 minutes later). Again, apologies, promises to freshen up my room, and offers for additional hotel points. When I returned to my room I noticed that the new hair iron I had purchased on my way to the hotel was missing. The box that it came in was still in my room as "no one had serviced my room" since check-in. I called down to the front desk and was assured they would check with housekeeping. The following morning upon check out I voiced my opinion of the service provided and recapped the problems during my stay. Again, promises were made to check into the issues that occurred during my stay, the hair iron incident, and was told that I would receive a call from management later that day. Oh yes, I was offered additional hotel points. Now, 2 weeks later, I've not heard from anyone. I've stayed at this hotel several times in the past, but my next visit to Crystal Lake will not include this establishment. Very disappointing....... I've stayed here in the past, the room was nice, and it's in a good location.
March 16, 2014
Rated 5.0 out of 5.0 by Happy Dude Always excellent service and food at a reasonable price. Convenient location near plenty of nice retail.
Have stayed here for business trips several times and will continue to do so in the future. Well- managed and they strive to be a 10 for service and experience.
March 8, 2014
Rated 5.0 out of 5.0 by dbateman7 Great Quality
Very clean and staff was very nice. Overall it was a great stay...
February 25, 2014
Rated 5.0 out of 5.0 by Sgerros Felt VERY Welcome
Thank you and Hats off to your staff. They were very helpful and courteous to me upon arrival, and throughout my stay.
Your front desk even arranged for a complimentary ride for me to a private residence. The weather was so bad I was very thankful for this.
My room was clean and a nice temp.
Thank you for a nice experience.
February 13, 2014
Rated 5.0 out of 5.0 by Winterkitty Great hotel & Staff
Hotel stay was great! Room was nice, bed comfortable and the choice of pillows fabulous. The entire staff we encountered during our stay was very friendly and helpful. They made our stay more enjoyable! Would recommend to anyone for personal or business travel.
February 12, 2014
Rated 5.0 out of 5.0 by Mom39 Awesome room
I stayed in the jacuzzi suite and it was very relaxing...the staff of the hotel were very friendly and helpful. Will stay here again
February 5, 2014
Rated 5.0 out of 5.0 by Kelly898 Very friendly staff and great upgrade.
Staff extremely nice. Given suite before I even mentioned I was platinum member. Clean, great room. Second time to stay-will continue.
January 25, 2014
Rated 2.0 out of 5.0 by Chris2127 Needs attention
Stayed using points for one night. Pool was ok. No hot tub. Twice had to call front desk for towels to be brought to pool area. Overall hotel was dirty. Room ok, not very nice. Bathroom needs attention. Turn on water and air sprays out until water comes out, every time. Undermount sink not caulked so water spills on floor. Breakfast buffet ok, not very tasty but served the need. Waitress couldn't get the bill straight for one adult and one child. I had to figure out amount of the bill so I could leave. Even with living in the are and using points for a free night so my child can go swimming, will look elsewhere next time.
January 14, 2014
Rated 4.0 out of 5.0 by Collette Holiday Inn New Years 2014
Great experience. Would have been nice to have a New Year's celebration that could have been teen-friendly.
Only bad part was no towels for the pool, had to wait over 1/2 hour til they were replenished.
January 4, 2014
Rated 5.0 out of 5.0 by Peachfuzz1954 Nice, Comfortable place to stay
This is the second time that I have stayed at the Crystal Lake-Holiday Inn. Had no problem checking in, or any complaints about the room or service. Being an infrequent hotel user, I really can't say anything rewards programs, or anything like that, because I don't use them. But in all the Holiday Inns that I HAVE stayed in over the years, I have never been disappointed.
December 29, 2013
Rated 3.0 out of 5.0 by mooshka19 great price & service but looking a little tired
I've been coming here for the last 10 years because family lives nearby and we got a great price. The front counter staff is (and always has been) excellent. Over the years the whole hotel environment has gotten much calmer (no longer has a nightclub or health club, thankfully).
However, the furniture in the rooms are looking pretty worn. And the only food available for Christmas morning was a sad buffet. But service was friendly.
December 28, 2013
Rated 1.0 out of 5.0 by Mrzrx Good Luck!
Every time I stay at this hotel something less than desirable happens. First time we had to evacuate the hotel as the fire alarms went off by accident. Second time the wind howled through the combination A/C heater and sounded like a broken duck call all night. The last time I was checking out when I was told if I wanted to pay cash I needed to have the exact change. Yet nothing was stated when I had checked in and I specifically told them I'd pay cash on the way out. I'd recommend the Super 8 over this particular Holiday Inn.
December 23, 2013
Rated 5.0 out of 5.0 by WusiMAN Best Staff
really pleasant people-I'm really glad to stay at this hotel
December 14, 2013
Rated 4.0 out of 5.0 by CindyStu Comfortable room but no hot tub
We come to this area a few times a year. First time we have stayed here. Drove 4 hours from Indiana, with the intent of checking in and spending the afternoon in the hot tub. No hot tub! Will stay somewhere else next time.
December 12, 2013
Rated 2.0 out of 5.0 by muletrain69 Room and equipment
There was no refrigerator or microwave in the room. I stay in 150+ Holiday Inn properties per year and this is the first one that had no refrigerator or microwave.
One day, the room was not cleaned and the bed wasn't made.
The staff was very helpful and offered to have the room made up but it was late in the day and I needed to work in the room. I was offered reward points which I accepted.
I was also charged for a local phone call which was never completed. I was told that it would be removed.
The staff is the strength of this property and I applaud them for their great attitudes and helpfulness.
Unfortunately, there is a HI express within 2 miles and I will probably use it from now on because of the breakfast and room equipment.
December 9, 2013
Rated 4.0 out of 5.0 by BearDown46 Happy it was a rewards point stay
This was a nice stay. The hotel was nice, not exceptional. I was fine with everything considering that this was a rewards night stay. I was hoping that the breakfast was included but since I did not pay for the hotel paying for breakfast was the least I could spend. However the buffet was a weak selection and overpriced - it should be included.
December 4, 2013
Rated 3.0 out of 5.0 by Catjo Not a 10 this time
My husband and I have stayed at this hotel many times and this was one of the less memorable experiences we have had. First, the room had an odor which we thought might be because of the heater--it wasn't. Normally we would ask for another room but we had unpacked and were so tired we didn't feel like packing up. We also found an empty soda bottle by the bed and three caps from bottles of beer on the floor.
Restaurant: It was Thanksgiving morning so we were thankful for the people working the restaurant. That being said, there was an argument going on in the kitchen which we heard, one group of three people got up and walked away because the service was so very slow, there were no refills of beverages, our food wasn't cooked as asked--very poor service.
I would recommend this property because of its location and also the service is usually fairly decent.
December 1, 2013
Rated 3.0 out of 5.0 by tb123102 Pet owners must stay in smoking rooms
Only hotel I have ever stayed in that requires pet owners and their pets to stay in smoking rooms. The rooms and hallways reek of smoke. Luckily our window opened and we were able to get some fresh air.
November 30, 2013
Rated 5.0 out of 5.0 by BCN15 Accomodating a Large group of Fun Families
This is our third year bringing the entire hockey team and families to this hotel. They go above and beyond to give us great service every time! The staff is accomodating and helpful at every level. From the manager who checked us in, to the wait staff at the bar and restauraunt, security, and other personel at the desk, they were all excellent! There was nothing I asked for that they didn't do. Including making my son dinner, ten minutes after the restauraunt had closed, and delivering it to the room!
Thanks for making our stay a pleasure.
November 20, 2013
Rated 1.0 out of 5.0 by UnhappyWeddingGuest They gave our reserved rooms away, that our bridal party had blocked off months in advance
My friend got married the first week of October, and had her reception in Crystal Lake. She reserved a block of rooms for any guests (including herself) who would want to stay there. We just had to actually confirm we wanted them reserved by a certain time. I reserved my non-smoking room in August. I showed up to check in around 4pm on the date of my reservation. They said "all we have available is a smoking room." I thought they misunderstood that I had reserved a room. So I said "I'm sorry, I actually have a reservation, I'm not looking to book a room now." Response: "I understand, but all I have available are smoking rooms." I asked what they did with the room I reserved 2 months ago.
She just kept saying "I'm sorry" and that was all they had available. Eventually, she told me that had some guests decide to stay on longer than they had planned, and they were in some of the rooms blocked out for the wedding. In my opinion, you tell those guests, the rooms they are in are reserved from a certain date onward, but they are welcome to stay in some of the remaining available rooms if they want.
I was given the smoking room along with two cards for two free drinks at the hotel bar. Which I couldn't use because I was at the wedding reception all night, and the bar was closed when I got back. I left the next morning. Minimal consolation for having to take a room that smelled like orange room freshener, which faded to a lingering smell of stale smoke. Disgusting.
My friend, the maid of honor, didn't even get a choice of a smoking room! They just gave her room away (as they had mine) and had nothing left to offer her by the time she check in, after the reception at 11pm or so. She had stayed with her sister, the bride, in that same hotel the night before. Before leaving for the wedding in the morning, she asked the front desk if she should check in early to her room, because she knew she'd be busy with weddings things all day and not able to check in until late at night. They said they were unable to check her in early, and that it would be fine to check in late.
But they didn't have a room for her at all when she came to check in that night! She ended up sleeping in my room. They offered her a room in another hotel. In another city. ???
I would never recommend dealing with this hotel. I understand they were trying to accommodate guests who extended their stay, but you do NOT do so by giving away rooms of a wedding guest group - rooms that were blocked out months in advance. Bad move. We all left hating angry with our experience, and made that clear to the staff at the front desk.
November 15, 2013
Rated 3.0 out of 5.0 by tina3212 Missing Shoes
We had a nice time at your hotel BUT I was disappointed when I unpacked ny suitcase and realized I had left my new $90.00 shoes. I remembered exactly where I took them off and knew that I had not packed them when we left. I just did not unpack for a day and then realized they were gone. I called your hotel and was told that housekeeping must not have found them and that they had checked under the end of the bed(I wore them to a wedding but not to the reception, had flats for dancing), so I can only imagine what happened to them. I would like to think that the people that clean the rooms are trustworthy but I dont think that is the case, unless they were turned in and another staff memebr took them. I had only wore them that day to the church....very disappointed.
November 14, 2013
Rated 5.0 out of 5.0 by Mbl30a Great service
Very nice hotel. Slept great. Upgraded to a suite at no upcharge I will stay at this hotel.
November 11, 2013
Rated 3.0 out of 5.0 by Mbarn14 Smoking policy
You say you have a non-smoking policy and if a guest violates the policy they get charged. However, in order to enter the hotel, I have to walk in between 2 cigarette butt receptacles that you have placed conveniently for your smoking guests. Why do these have to be in a location where you must pass through in order to enter or exit the hotel? If a few people are smoking there, you might as well be sitting at a smoking establishment. Doesn't make sense.
November 10, 2013
Rated 5.0 out of 5.0 by omalech5 People make the difference.
Your front desk staff was not only well trained and professional, they also went out of their way to make this a very pleasent experience. Thanks Crystal Lake Holiday Inn!
November 7, 2013
Rated 2.0 out of 5.0 by Bauer5 Dated room and very poor customer service.
The room was a smoking room which I booked in order to get a king suite but was very dated, very Ron Burgundy. Burn holes, bad couch.
The breakfast was chaotic and staff was overwhelmed, poorly managed.
The bar tender didn't know how to take care of customers, had to repeatedly ask for drinks. Again poor customer service.
Housekeeping poor service as well, never enough towels, shampoo, etc. had to ask for more daily.
When telling of poor service at check-out the reply was, "that's to bad."
Not a happy Rewards Member to say the least!
November 6, 2013