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Rated 3.8 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Great customer service We are platinum elite members also holiday inn vacation club members. Starting with Amanda at the front desk to Joni in the restaurant, Dan, Justin, and Tod, the gm all were great. We will be back because we thoroughly enjoyed the experience. July 7, 2014
Rated 2.0 out of 5.0 by Room not cleaned up everyday! This was a total bust as far as quality and service from the housekeeping. On two occasions, my wife and I made our bed. We were there for a total of 8 days. Thank God for Andy, the housekeeping manager who saved the day for us. Air conditioning did not work on the first room. Refrigerator leaked fluid. Shower curtain fell down with no one touching it. Toilet paper holder fell off the wall. Whew! The housekeeper we had for our room (617) did not vacuum, wipe down the bathroom sink, or clean the shower. Imagine our suprise at seeing hair in the tub cover. The trash was not emptied on more than one occasion. We asked for clean sheets and the housekeeper told us she changed them. When I mentioned that the sheets we had were stained and not clean, she told me that she had changed them. This was an outright lie! The weekend breakfast was a disaster with no meat, no eggs, only breads and empty coffee containers and it was 8:30am. This is the first time I have ever had a bad experience with HIE and I am Gold members. July 2, 2014
Rated 3.0 out of 5.0 by Issues with Stay Generally OK but noted three areas of concern: 1) Front desk clerks were not responsive to our needs, regarding slightly early check-in for ONE room (we had booked a large number for a wedding party). We had to deal with a manger to resolve the issue. 2) I had personally reserved six rooms for ourselves and relatives, checked on them several times and had emailed confirmation of the reservations. Despite all that, one of our guests had to go through a lot of hassle, because their room had been given away to someone outside of our group. The hotel was in an oversold situation, but the manager was a able to find a room, but it did take a lot of time and aggravation. 3) The Platinum Suite was large and well laid out, but it did not seem to have been cleaned well, and there were no amenities for the bride and bridegroom (of the nature that we have seen in other hotels). July 2, 2014
Rated 5.0 out of 5.0 by Mrs Hawkin Over all not bad, need to improve on the food. bacon and fruits. but hotel was clean June 19, 2014
Rated 5.0 out of 5.0 by Great experience! I'd definitely stay here again! Staff was excellent and very professional. June 13, 2014
Rated 5.0 out of 5.0 by A Pleasant Stay Exceeding Expectations Staying at this Holiday Inn Express was a pleasurable experience. For our short stay, the staff was attentive to our needs and were very kind. The front desk in particular was great! The conditions of the property and the guest room were exceptional. I would highly recommend staying here if visiting Latham and the surrounding areas. June 12, 2014
Rated 1.0 out of 5.0 by VERY dissapointed I am a platinum member and have stayed at monay IHG hotels and this is one of the worst.. VERY poor management. My room was dirty and dusty, the closet would not close it had a weird smell... The hot tub in the spa was cold . I brought it up to the front desk and they knew about it and said they were waiting for a part.. WELL pUT a sign on it out of order so i dont get into a cold hot tub. that was ridiculous. The pool looked cloudy. The hallways were dirty, it looked as if they were doing construction or soemthing or putting new carpet it. they were pieces of the wall scattered throughout the halls.. Upon returning to my room the second day as I approuch my room i realize my door has been left open. for who knows how long.. THe room attendent also did not clean properdly dirty towels still left on the floor, and completely unnaceptable leaving my room door OPEN with the latch in the door. I brought this to the front desk. and whom i beleive to be the manager, he never introduced himself, said yes this was not acceptable and he would go take care of it. so he left, and there i stood at the front desk waiting until i got tired of waiting and went back to my room to check to see if there was anything missing. on my way to the room I saw the "manager" in the hallway by the bar on his phone. he said i took care of that issue and that was it. I dont have much positive to say bout this hotel. the air conditioning works the fridge kepy my food cold, the front desk lady was nice. This hotel was an embarrassment. from the lack of cleanliness to the spa, the management.. I WOULD never stay there again.. June 10, 2014
Rated 2.0 out of 5.0 by My room I have stayed here many times. No problems. This time they put me in the other building, must of been overflow. This was not up to Holiday Inn standards I am used to. Baseboard in bathroom was torn off, door stop torn off. Plus next to the bar, noise during the night. Plus shower curtain didn't go all the way to the bottom of the tub, or whatever that was. Resulting in flooding of floor, no wonder the baseboard is off. Next time I will insist on the main newer part of hotel. thank you. June 9, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff! I stay with IHG often and have stayed at this hotel before, but this time stood out from the rest! The man at the front desk at night was extremely friendly and outgoing. I went down to the desk about five or six times at night with random questions about breakfast and directions and flight info and traffic..etc. and he was very lively and energetic for that hour of the night. He was very engaged and generally seemed to care about my stay and my questions. Definitely made me feel at home and comfortable which is what business travelers like me need! Would highly recommend this hotel for business travelers, fast, easy, friendly, and reliable. Thanks Anthony! June 8, 2014
Rated 4.0 out of 5.0 by decent , comfortable stay, clean rooms Staff was nice. Hotel was clean. Restaurant was difficult to find. Conference facilities need a bit of improvement. June 7, 2014
Rated 5.0 out of 5.0 by nice staff clean rooms I enjoyed the bar (great wings) coldbeer very good time.Nice June 4, 2014
Rated 1.0 out of 5.0 by Comfortable Bed- Staff needs training Wife and I were there for a weekend show. Comically disorganized facility. Probably better rooms available than what we were given June 4, 2014
Rated 3.0 out of 5.0 by Nice hotel - No early morning shuttle service! I frequent Holiday Inn Expresses often as my job requires much travel and I never have any complaints about the hotel accommodations. This particular stay was no different. Hotel was just fine. However, I chose this hotel because the website said that it had free airport shuttle service, which I needed since my flight left at 6 am the next morning and I didn't have my own transportation. Upon arriving at the hotel I was told that the airport shuttle did not start until after 7 am and that the hotel would be happy to call me a cab. I agreed under the circumstances but first asked how much would the cost be and to ensure that the cab company could take credit cards. The hotel clerk verified while on the phone with the cab company as I stood there checking in that the cost would be $12 and they did take credit cards. The next morning a cab shows up to take me and another guest to the airport. I didn't know that I would be sharing a taxi but figured that was okay since we could split the taxi fare. While driving to the airport the driver proceeds to tell us that the hotel does not have a shuttle service and that they are called upon a lot which struck me as odd since that is not what the hotel clerk mentioned. When we arrived at the airport the driver said the fare was $25 and that they didn't take credit cards. Completely not what was told to me the night before nor to the gentleman sharing the cab. This did not make for a good morning and was a very unsettling experience. June 2, 2014
Rated 5.0 out of 5.0 by Nice room, Polite staff, and comfortable bed Staff was wonderful and helpful and always polite. Great pillows, comfortable beds, and pretty good overall rooms May 31, 2014
Rated 5.0 out of 5.0 by George's Graduation After a long day of graduation, we had a good sleep. The beds where comfortable and everyone where satisfied. May 27, 2014
Rated 5.0 out of 5.0 by Bed was very comfortable Staff was very friendly I was here for 5 days on business and it was great! May 26, 2014
Rated 1.0 out of 5.0 by Very disappointing!!!! We have stayed at Holiday Inns before and therefore it was an easy decision when we were traveling for our nephew's graduation. We stayed from Saturday, May 17 to Sunday, May 18, 2014. Our family reserved four rooms total. When we pulled up to the front door, the garbage pail was overflowing and remained there until we left Sunday morning. The pull out couch in the room's upholstery was ripped. The ceiling and drapes had stains. The bar/restaurant area had a smell of paint and plaster. We stopped in for a quick refreshment and stopped back later about four hours and the table we sat at still had our dirty glasses on it. On Saturday night, there was an event and the parking lot was completely full so that guests couldn't park. The breakfast the next morning was a disaster. The food was not replenished and the garbage was overflowing in both pails. The young lady that was doing the food was also emptying the garbage. The food was cold, no milk for coffee and waiting for ten minutes for the food to be brought out. I would NEVER recommend this hotel to anyone. It was a real disappointment!!!!!! May 21, 2014
Rated 5.0 out of 5.0 by A nice find This hotel was new, clean, spacious and the staff was friendly and helpful. It is so well located off I-87. We spent an evening and a morning feeling pampered and relaxed in a very comfortable room. May 15, 2014
Rated 3.0 out of 5.0 by disruption Due to an incident of a fire alarm, our sleep got interrupted middle of the night for an 1hr 6mins. Then periodcally some during the next day the alarm going on in daylight hrs. It was a loud, screehing noise. We love to stay at this hotel, and I hope this doesn't impair our decision in the future. May 10, 2014
Rated 4.0 out of 5.0 by Solid Stay Stayed at this holiday inn for one night during a business trip. Room was flawless, quiet and comfortable. Staff was polite and helpful. Next time round i'll be choosing this same hotel. May 9, 2014
Rated 5.0 out of 5.0 by Great Stay Thanks to Mike at the front desk and the van Drivers. Had a large group of 14 people with children from 3 to 12 headed for the circus at Times Union. Thanks to this hotel and employees the trip went well, few problems but all were handled and taken care of. rooms were clean and up to date. Kids had a great time in the pool (need more towels out), and every one at the Restaurant / bar were great in handling our large demanding group. Will defiantly recommend and stay here again. Once again thank you for a great time. May 6, 2014
Rated 5.0 out of 5.0 by good place for business trip Quick check-in and recognize reward memeber. Room is clean enough. April 30, 2014
Rated 3.0 out of 5.0 by The tv didn't work and the staff was unfriendly Title about sums it up. Probably wouldn't find me staying here again. April 20, 2014
Rated 1.0 out of 5.0 by Rude Front Desk Clerk Everything about my stay was wonderful until the very end of it. I come to this hotel every week from Monday-Friday because I really enjoy the property and I never have any problems until now. When I checked in I was greeted very nicely as a Platinum member by Anthony and Kyle at the front desk and they made sure my stay started off right as always. My week went very well with no issues as usual. When I went to check out in the morning I was greeted by a different front desk clerk named Mike. He made my wonderful week into the worst experience ever. I travel a lot for work and I have never seen such a rude, condescending and careless person behind the desk. While I was waiting in line to check out I couldn't help overhearing Mike talking to a guest about a complaint with their TV. He was so rude to them and made them feel like their business didn't matter. When it was my turn in line all I said I was checking out and handed my keys to him and he didn't seem to care. I then asked him for another separate copy of my bill (to give to my employer) and he gave me a dirty look and start printing it. Our conversation resumed and he continued to be condescending and careless. I then ask if there was a manager available and he said the GM will be in later but that he can solve any problem the GM can (implying that he was some sort of manager) with this really weird uncomfortable smile. I really hope he's not because I don't know what Hotel in there right mind would hire someone like that, let alone make them a manager. Overall I was really disappointed because I really liked that hotel. I will be staying at the one on Western ave on Monday and from now on, heard great reviews from that hotel. The real manager has to do something about this guy or hire more friendly upbeat people like Anthony or Kyle, or the breakfast girl she was really friendly. I would recommend this property as long as you stand clear of Mike. April 13, 2014
Rated 2.0 out of 5.0 by Overrun by groups The hotel was fully booked with at least two large groups that took over the common rooms on the ground floor during the evening. Breakfast was a nightmare with no tables and food shortages. The groups should have been managed better with timed slots for breakfast. Not recognised as a Platinum IHG member and no welcome gift. April 9, 2014
Rated 2.0 out of 5.0 by Great place but... The staff here is beyond nice and helpful. The suites are very nice a bit small for the price but nice. The only problem I have had staying here is that unfortunately, being a very nice place to stay a lot of places book their functions here, schools as well. The kids can be put of control, (knocking on your door and running away, slamming doors, running all over the hallways, being crazy at the pool, and just down right rude) kids will be kids and I am fine with that I am just looking for peace and quite when I visit. Other than that it's a wonderful place, the staff will go above and beyond to make sure you have a pleasant time. April 9, 2014
Rated 3.0 out of 5.0 by No thanks Was recently at this establishment and did not really enjoy my stay. The room smelled like smoke, writing all over the walls, fan in the bathroom did not work, all the free channels that are supposed to be available for the tv where not there. Mentioned my concerns to the front desk staff and was basically blown off. Looked like I just woke the kid up. Aren't they supposed to be awake all night if they are the night staff? Overall I was not impressed with this place and will not be returning. April 9, 2014
Rated 1.0 out of 5.0 by the first time we were disappointed We have stayed many times in the past & were pleased. This time there was a "ladies night out" event with strippers - the hotel was mobbed with young girls screaming in the hallways. The purpose of our trip was to visit a family member with terminal cancer & we needed rest & quiet time after traveling & with all the emotions surrounding this type of visit. When we checked in, the TV also did not work in our room - we were moved to another room where that TV did not work.. The next day, the breakfast room was mobbed with young girls after their 'event' & very little left for us for food choices. Needless to say, we were not happy with our stay - not quiet & relaxing & after taking the time to move rooms, still no TV service.............this was not money well spent.... March 19, 2014
Rated 5.0 out of 5.0 by BEST PEOPLE This Holiday Inn Express is one of the best I have ever stayed at. I was here from Oct 22 to March 3rd and I felt like I was part of the family. I will actually miss being here. The staff couldn't be nicer. If you ever stay in this area, this hotel is the BEST. March 14, 2014
Rated 3.0 out of 5.0 by Room Cleanliness Used bar of soap left in the shower. Dirty towel hanging from the back of the bathroom door. The towel...okay just mistake. Used soap...gross! March 11, 2014
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