Rated 3.9 out of 5 by 100
Rated 5.0 out of 5.0 by cme82 Wonderful Stay and Excellent Customer Service
There is not one bad thing to say about this hotel. We arrived on Saturday, July 12. We had previous reservations at another hotel in which we walked from due to poor hotel quality and customer service. After calling every hotel in the Laurel area to only find out every hotel was booked we kept getting directed back to this hotel. The front desk clerk Enon went above beyond the meaning of customer service. He did everything he could to help accommodate our family. We were only going to stay for the night and the customer service and loyalty that Enon and Sarah the front desk clerks that worked very hard to make sure we were taking care of, changed our minds and we chose to spend our whole trip at the hotel. Te beds were so comfy and the rooms were spacious. We felt at home.
July 20, 2014
Rated 1.0 out of 5.0 by Tree22 Poor Service
The rooms were very clean and comfortable. If the hotel is very busy don't expect to get an extra towel bring your own. If there are any mechanical problems in your room don't expect prompt help. In all fairness it is a very good hotel.The physical building itself. The staff just need more training on how to serve its guests, to help them when they have problems with the rooms . And not go home while the guests have physical problems with their rooms that they cannot fix themselves. One last comment bring your own tools when you stay here you may need them.
July 16, 2014
Rated 5.0 out of 5.0 by latin.lover great stay
the stay was great every staff was very friendly and accomodating, i like the breakfast
July 12, 2014
Rated 5.0 out of 5.0 by Bluehydro A very good stay
My wife and I, plus cat Sparky, stayed here in July 2014. The room was very comfortable with the only exception being the pillows which were too big and hard. We were driving from NC to NH so this was a good stop on the way. The grounds are nice and there were lots of good restaurants within walking distance. The only problem we had was the $40 fee to include our cat. I think it should have been a $40 deposit that would refunded upon verification that the cat had done no damage (which ours didn't). But, despite the high cat cost and the too-big pillows, it's a fine hotel with good rooms and good people.
July 10, 2014
Rated 4.0 out of 5.0 by marciey very pleasant staff
front desk very helpful and courteous. Helped us find a place to eat close to hotel. Informed us of some of the local events going on.
July 9, 2014
Rated 5.0 out of 5.0 by allenm My stay at holiday inn
It was a great experience, clean room, nice amenities and friendly staff.
July 9, 2014
Rated 5.0 out of 5.0 by jballer Excellent Service!
All staff members were willing to go above and beyond to help me. They are all so friendly and nice, and have a great energy.
July 9, 2014
Rated 1.0 out of 5.0 by little_guy Pull-out sofa bed unusable
If you have more than 4 people in your party, then don't rely on the pull-out sofa bed. It is extremely uncomfortable - you can literally feel each and every spring coil.
July 7, 2014