Rated 4.0 out of 5 by 128
Rated 2.0 out of 5.0 by SamAbq Nice enough room, front desk horror
The front desk staff were not smart enough when I checked in to actually get my reservation--they instead chose the first reservation with my last name which happened to by my nephew's reservation. My reservation was for two beds, two nights while his was for one bed, one night. After arriving at my room and seeing only one bed, I had to go back to the front desk to change it. My nephew was told he had no reservation at all when he tried to check in later that evening as the front desk had changed the name on his reservation to my name. Thought things were squared away but I received my receipt in the morning--meaning that the hotel now had me down for one night instead of two--had to give us new keys for the next day. Why the staff couldn't just look up my name correctly or use my confirmation number--which they cancelled when they changed my room--I don't know.
The room itself was pretty nice but had a number of small problems. The clock radio is an iPod dock which is fine if I wanted to listen to my own music. I preferred to use it as a clock and set an alarm to wake up--but you cannot set it unless you have a Phillips screwdriver and instructions from the internet. So I called the front desk to request a wake-up call instead--and the call never came.
The bathtub had no stopper so the member of my party that wanted to take a bath was out of luck. The flapper valve on the toilet did not seal properly so the tank lost water and had to refill itself every five minutes or so. Little things that became great annoyances due to the front desk horror. I'm sure I will never use this particular location again and am not sure if I'll ever use other hotels in the chain either.
September 18, 2014
Rated 5.0 out of 5.0 by Dee80 Excellent Service
My stay was excellent. The room was comfortable and clean. Service was fantastic and I wish I could've stayed longer.
September 10, 2014
Rated 4.0 out of 5.0 by txukski Nice and Quiet
Nice location away from the hustle and bustle of the cities but centrally located to DC, Baltimore, and Annapolis for when you want to go exploring.
September 5, 2014
Rated 5.0 out of 5.0 by Tonywendy24 Very nice from start to end
The location was great. Everyone was very nice from when we walked in until we left. The place was very clean. Breakfast was much better then what we expected.
September 3, 2014
Rated 5.0 out of 5.0 by douggis Excellent Stay - Excellent & welcoming staff
Great place to stay; Great & friendly staff; Helpful;
September 1, 2014
Rated 4.0 out of 5.0 by douggis Nice Place; Some *great* staff;
Hotel was above average this time - not great but decent;
Stayed twice in a week - first time was excellent; Second time was 'average' (disappointing)
We were very pleased with the first stay and were hoping for the same during the second stay but didn't occur.
We would definitely stay again but would temper our expectations
September 1, 2014
Rated 4.0 out of 5.0 by MykaC Pleasantly surprised
Breakfast wasn't the usual continental I am used to and the staff in the dining area and at the reception desk were great. I stayed in the executive suite. I appreciated the extra space but would have preferred the comfort of a room with two double or queen beds because the sofabed mattress was ok at best. The pool was a decent size and well maintained. I would stay there again.
August 26, 2014
Rated 4.0 out of 5.0 by ninotchka Helpful Staff
The hotel itself was well managed and the staff were so nice and helpful, it made the stay very pleasant. The room was a bit noisy - I was situated near the ice machine that I heard and I also heard neighbors until late at night. The wi-fi didn't work at all well so I was not able to get some work done for which I had to access the internet.
August 23, 2014