Rated 5.0 out of 5.0 by endagraph Delightful Experience
I usually never take the time to fill out these email surveys, but after experiencing the accommodations and pleasant welcoming by the staff, I felt it only necessary to express my sincere "thank you" and appreciation for making my stay as enjoyable as ever.
The moment I walked through the door I was greeted with the biggest smile and adorable sense of humor I've experienced in quite some time. My profession requires me to travel quite a bit, which in turn, requires overnight stays. I've stayed at some of the most prestigious hotels in America, which often comes with a prestigious expense. Your facility was fantastic! In fact, a big surprise!!! I didn't expect the luxury accommodations for the price.
More importantly, your entire staff was wonderful. (Kasthelin at the front desk) was such a delight to speak with -- seemed like we knew each other for years and I should include her on my Christmas card list. The crew who kept the morning breakfast bar stocked and pristine was better than any 5 star restaurant. Kudos to everyone!!!! I have shared and expressed this very same experience with my family around the dinner table.
Your hotel, staff, and exceptional service was a topic of conversation and I look forward to seeing your staff again soon,.
If there's any kind of special reward to be given within your organization, I would like to place my vote for everyone at Laurel, MD.
Should you have any questions please don't hesitate to give me a call.
Wishing you the very best,
February 28, 2013
Rated 4.0 out of 5.0 by Photo1 Clean, comfortable, lacking Business ctr
Being a business traveler, a clean comfortable hotel with a fully functional business center is important. I found the home met my expectations except for the business center. The computer lacked the ability to open Excel and PDF documents.
February 18, 2013
Rated 5.0 out of 5.0 by sleader Great people that work there!!!
Enjoyed my stay with my daughter. We stay alot in hotel due to traveling with a cheer team. The gentleman at the front was very helpful and nice. The guy in the pool room was too even though the heater was broke in the pool, the gentleman was very appoligetic and nice. Nice breakfast!!
January 31, 2013
Rated 5.0 out of 5.0 by pattianne Excellent Staff
Can't say enough about how helpful the staff was during my most recent stay. I am very grateful. Another great stay.
January 30, 2013
Rated 4.0 out of 5.0 by Frankie1970 Sofa bed and service
The sofa bed was defective and very uncomfortable. Sleeping on it was very uncomfortable for my daughters who did not get good nights sleep as the result. Had to use available cushions to level the bed as best we could.
The service was overall great. Staff was professional and very courteous. We did experience the maid service did not clean coffee pot and leave coffee supply's but the staff did bring up coffee when I called. I was disappointed that my newspaper was delivered only on the first night only. After discussing with manager I still had to call the front desk again to have newspaper delivered.
January 2, 2013
Rated 2.0 out of 5.0 by Nick27 Not the place to stay for customer service
Was not greeted warmly. As a priority club member, other Holiday Inn Expresses have always thanked me for my business and given me a small gift. No recognition here other than that they had my number. TV didn't have reception of all channels and was told there was nothing they could do.
December 15, 2012
Rated 3.0 out of 5.0 by Soccermom212 Good comfortable and clean hotel
Our room was very clean and the hotel has been updated. The bathroom was very small for a family of 4 to try and get ready in the morning. The room safe did not work so a hotel repairman came and fixed it promptly. The pool was very very cloudy and also had to say something about that. We didn't go see if it got fixed or not. We stayed there because we were going to Washington, DC. Only about a 5-10 min drive to the Greenbelt Metro line. The first day we used the free hotel shuttle service. No problem getting there in the morning, but we waited an hour for it to pick us up and that was after we told them what time we would be ready. The rest of the week we chose to drive ourselves to the metro so we could come and go as we wanted. Very nice staff and great breakfast.
December 11, 2012
Rated 3.0 out of 5.0 by PBM1203 Laurel, MD
The room I was provided was adjacent to the elevator, the hotel was no where near capacity. the room was noisy and made it very hard to relax.
The staff was very friendly, the room was clean and the hotel lobby was clean and welcoming
The breakfast food was warm at best and had little to no flavor.
Overall this location would rate as average at best compared to other properties in the SE and mid Atlantic
December 4, 2012
Rated 1.0 out of 5.0 by Mother07 Close to airport
This was the worst experience I have ever had at a Holiday Inn. I was given a room right next to the elevator on a floor with a very noisy sports team. I got very little sleep and had to catch an early morning flight. Too early, in fact, to even enjoy the breakfast which did not open until seven on Saturday morning. There was actually some underwear on the elevator floor and no one was at the Front Desk in the morning when I went to check out. That it was close to the airport is the only positive thing I can say about it.
November 29, 2012
Rated 1.0 out of 5.0 by DavidK Terrible wi-fi, most channels not working, early maid service
This hotel had very few of the things I value as a business traveler. The wi-fi was just barely strong enough to link to and not strong enough to even open a webpage. Most of the TV channels didn't work including many of the major networks. And the maid service came into my room at 8am while I was showering. I'll never stay here again. There are other places to stay nearby, choose those.
November 26, 2012
Rated 2.0 out of 5.0 by Ack24 TV
This property was switching cable services, no network channels and very few others. This should've been told to me at check in.
November 20, 2012
Rated 5.0 out of 5.0 by ill66 Great place to stay after a long day of work!
Overall the stay was very enjoyable. The only issue I had was that the property was in the process of changing cable providers and there wewre only like 3 channels avaialble. That was a little disappointing! I would have liked to know that prior to my stay.
November 14, 2012
Rated 4.0 out of 5.0 by Tawandac Comfortable stay
I have been using this location for over 1year, since Holiday Inn has taken over the quality has been great. I still see a few items in the room that need improvement but the overall comfort of the hotel is excellent.
The staff is amazing and I always have a warm and pleasant stay with dealing with everyone.
Thank you for making my stay Happy......
October 24, 2012
Rated 5.0 out of 5.0 by HJ5880 Exellent service
I strongly recommend this hotel because of the front desk staff who checked me in, I am not sure her name "Karoline"??. Anyway, she was great and excellent. Thank you..
October 22, 2012