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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 389 reviews
84%
Recommend This Property

Ratings Breakdown

389reviews

  • 5 Stars
    222
  • 4 Stars
    90
  • 3 Stars
    25
  • 2 Stars
    23
  • 1 Stars
    29

Overall great stay

By

July 07, 2016

platinumelite

Typical Holiday Inn Express experience. We enjoy staying in them because the service and quality are consistent, generally speaking. Only complaint was that the pool hours were awful. Only open 4-9 or 5-10 each day. It would have been nice to actually be able to use the pool in the morning/afternoon. This hotel has a huge park behind it and they were having their 4th of July celebration the first evening we checked in. This was a BIG bonus and bit of a drawback. Big bonus being we got to enjoy the festivities. Drawback being noise late into the night and we had to be up at 5am the next day to catch a train to NYC out of Baltimore. Overall though thankful for a fun activity right next to the property.

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Bad Stay, Great Customer Service

By

July 07, 2016

I originally wasn't happy with my stay. I came to the area for work (I work 3rd shift), and when I came back to my room in the early hours, there was an unidentified man in there with my belongings. I immediately went downstairs and notified the front desk and was eventually offered another room (and the chance to get my belongings, which weren't harmed). The next morning, I spoke with the hotel manager who said she would take action following the incident, but wasn't told exactly what at the time.

In the following days, I contacted IHG Guest Services and inquired about more information. I was originally told I wouldn't get any, but after a few more attempts, I was contacted by a senior case manager who put me in contact with the hotel's manager. She later informed of the actions that were taken following the incident and offered to make my next stay more comfortable.

I'm not exactly sure how the original incident went down, but I am pleased with the final responses from the hotel manager and guest services. I feel like my concerns and safety were taken seriously.

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No fun without pool

By

July 01, 2016

club

Kids loved the indoor pool; however, the times of operation were 4-10pm. The kids wanted to go to the pool much earlier than 4pm. This was a drag.

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Spacious

By

June 28, 2016

club

Great traffic flow in the room, multiple furniture options. Clean and bright. AC could have been stronger but the beds were very comfortable, even when sharing a double with my 13 yo kid.The breakfast was very complete and tasty.

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Holiday Inn - Laurel, MD

By

June 27, 2016

platinumelite

Good value for the money. The hotel was clean, employees were attentive, and the breakfast was very good. Would plan on staying here again.

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okay

By

June 26, 2016

club

okay. too expensive for the value. will look further in the area for other hotels,

Posted byCustomerCare
July 09, 2016
Dear beeb207, Thank you for staying with us and for being one of our IHG Rewards Club members. We are sorry for the shortfalls you have experienced during your stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that our management will take the necessary steps in order to achieve complete guest satisfaction. Again, thank you for your time. We hope to serve you again once you return to the area. Best Regards, John O Case Manager IHGService
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Average

By

June 22, 2016

club

Our stay can be summed up by the word AVERAGE. Breakfast was awful. obviously not in a good section of town if there are security posted at night. (which is a good thing if needed). I would expect more for what we payed. Yes, cost has alot to do with it. This hotel does nothing to rate anything but average.

Posted byCustomerCare
July 06, 2016
Dear Pappy Bear, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are pleased to know that you had a satisfactory stay at our hotel and are sorry if you dislike our breakfast. We appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. We value you as our IHG Rewards Club member. Sincerely, Krysllin G. Case Manager IHGService
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Comfortable Stay

By

June 22, 2016

club

Very comfortable stay. The staff members were courteous. Good and reliable internet.

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Very nice hotel and location

By

June 22, 2016

platinumelite

Great hotel and what you would expect from a HI Express. Our only suggestion would be to have the pool open more hours. Opening at 4:00 was a surprise, but understood it was a lifeguarded pool, which was a plus.

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clean, great breakfast

By

June 21, 2016

club

Pool hours posted on the door were wrong. It was open later than posted, but it is not available to use before 4:00 p.m. which people should be able to know ahead of time.
I was never made aware of a shuttle, but saw others use one. I may have wanted to use it, had I known.

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Great Experience . . .

By

June 20, 2016

Clean and quiet. Comfortable with a friendly staff. The breakfast was more than just toast and coffee; eggs, sausage and bacon. Peaceful sleep. I would recommend staying here!

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Very clean

By

June 19, 2016

Very clean, good selection of food and great service.

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