Rated 4.0 out of 5 by 52
Rated 5.0 out of 5.0 by Robe3 Awesome
I found the staff to be professional, helpful and very friendly. The hotel itself was clean and conveniently located with shopping and places to eat very close by. The location is very safe as well.
I really want to emphasize the staff. Always smiling and happy to help.
I highly recommend this hotel
October 9, 2013
Rated 5.0 out of 5.0 by wale Clean room, decent settings, corteous staff.
Very happy with all except for some noisy guests across from my room - which is beyond the control of the hotel.
I will recommend a note on the juice dispenser that says "no water bottles" to avoid infecting the dispensers.
October 4, 2013
Rated 5.0 out of 5.0 by EddieE Wonderful Experience
The staff is warm and personable…. It’s really nice to walk into a company and the staff look up, smile and make you feel welcome.
October 4, 2013
Rated 1.0 out of 5.0 by Thelma91 Room was very comfortable and clean.
Unfortunately, the hotel hosted an Native Indian American Holiday Party and all the guest from the party probably was on our floor - to the right, to the left and ACROSS the hall. Do to the fact that most did not speak English, they were very very load, roamed to and from the rooms, slamming doors, and heavy use of elevator from 1 a.m. to 5 a.m. They checked out at 5:30 a.m. When called to the front desk at 3 a.m. there was still no relief on their activity. I guess there is no Hallway Camera Monitoring??? My husband and I were very disappointed. We got no sleep and no apology except from the Desk Clerk who checked us out the next morning. The overnite Desk Clerk did not record our complaint.
The morning Desk Clerk was such a gentlemen and felt bad about our situation.
October 3, 2013
Rated 4.0 out of 5.0 by Harms37 Clean and comfortable
We stopped here for a Washington DC trip. It is a very nice hotel with a great staff! Good location near stores and restaurants, Metro station is a short drive away (7mi). Beds are plush but firm and sit up high from the floor, rooms are updated and spacious. Pool and hot tub are pretty small and dated and definitely need some repair. One other note pool is only open late afternoon hours 6-10pm weekday and 4-1030pm weekend because state law says they need a lifeguard on duty
October 2, 2013
Rated 4.0 out of 5.0 by Southerngirl29 Wonderfull Staff!
My stay started off a little rocky, but the staff especially Enon did an exceptional job ensuring that my family and I were well taken care of throughout the rest of our stay.
October 2, 2013
Rated 5.0 out of 5.0 by Calabria2000 Two night stay
This hotel in Laurel is in a great location, walking distance to Einsteins and Silver Diner.....easy access to Rt. 1 and 95.
Has internet and wireless access, which another HI did not have in Laurel.
Would definitely use this one again.
October 2, 2013
Rated 4.0 out of 5.0 by Calabria2000 Bed is extremely comfortable, but the pillows are too thick and puffy
Hotel is not visible from the exit off route 29, but is easy to find, tho the signage could be improved for those completely unfamiliar with the area.
Wish these places would stop putting out scented soaps and lotions, so many people are irritated by these scents. I now travel with my own unscented items.
Have also been known to go to Target to get a more comfortable pillow.....now I know why people carry pillows thru the airports so often.
Next time I will ask for a room on the quiet side of the hotel......one side gets the noise from the Rt. 29 traffic.
October 2, 2013
Rated 5.0 out of 5.0 by AJSLADY Excellent Service overall.
Staying at the Holiday Inn Express was a very nice experience. It started off with the staff upon arrival their friendlessness and smiles were delightful. I was asked if I needed anything to make my stay more pleasurable and comfortable me and it was a nice feeling. I felt like they wanted my family to not only be there but cared if we were happy. Thank You So Much!!!!!!!!!!!
September 27, 2013
Rated 4.0 out of 5.0 by man2013 Nice place !
I like the new holiday inn express concept. It gives you enough space to enjoy your stay.
September 24, 2013
Rated 5.0 out of 5.0 by kentg3 best bed , staff, overall experience
Myself and 3 other people stay here on Sept 21-22. It is by far the best hotel I have ever stayed in, The bed was as comfortable as my own at home, the staff was very friendly and helpful, and no bugs! I highly recommend this hotel for anyone who wants a great nights sleep, friendly service, and a great breakfast. If I am ever in this area again, I WILL stay here if any way possible. Thanks to the owners and staff. Take care!
September 23, 2013
Rated 5.0 out of 5.0 by Buck41 money well spunt
I enjoyed my stay and the room was so comfortable. I slept so well I wanted to steal my enter room pack it into my suitcase and bring it back with me. Great full continental breaskfast walking distance from great name restaurants a bus shuttle. There is one small dislike you had to leave a credit card or cash money deposit to cover pre-damage or charges to room. Other than that nothing but good things loved it.
September 9, 2013
Rated 5.0 out of 5.0 by Tootie43 Great Service
Enjoyed my three day stay and was impressed by the staff and their helpfulness to please. I had trouble getting my door unlocked and the front staff person was highly helpful in securing my entrance into my room.. Could not ask for better service. Would recommend this Holiday Inn.
August 27, 2013
Rated 2.0 out of 5.0 by ladyj82 nice lobby bad service
My first time staying there and on both days the housekeeping staff walks in my room unannounced and with an attitude. Was totally disgusted with my stay, will not be going back.
August 19, 2013
Rated 4.0 out of 5.0 by roxy53 Better breakfast Choices
I would like to see better breakfast selection with breakfast meat on the menu daily not just selcted days.
August 8, 2013
Rated 5.0 out of 5.0 by MaryIrisA Excellent place to stay!
We were looking for a place to stay with our dog on the road from Florida to upstate NY and are SO glad we found this gem of a hotel! Lovely little park right behind the property to stretch our legs and walk along the river, lots of great places to get a bite to eat within easy walking distance. Free WiFi and good selection at the complimentary breakfast. The room was lovely, the bed was extremely comfortable, and the staff at the front desk couldn't have been more friendly and helpful. I have to admit I wasn't expecting a whole lot from a Holiday Inn Express, but this hotel really wowed us... it's a GREAT place to stay!
July 23, 2013
Rated 4.0 out of 5.0 by Gill75 Nice, new, and friendly; need to control the loitering in the lobby
I've stayed at this hotel at least a half-dozen times over the past few months and have noticed a recurring trend. While the rooms are very nice and the staff are quite helpful and friendly, I've noticed that when certain female desk staff are working there is almost always a number of non-guests (mostly males) who just seem to be hanging out in the lobby and socializing/distracting the staff. This seems to occur mostly during late afternoon and evening hours. Last week as I was walking through the lobby, two guys (obviously not guests) were shouting at each other and seemed on the verge of getting into a fight. It made me extremely uncomfortable.
July 17, 2013
Rated 2.0 out of 5.0 by Mack1021 unhappy
We stayed at this hotel for 3 nights during 4th of July weekend and we were very disappointed when we came back to the hotel on the evening of July 6th to find no parking places b/c of the festivities behind the hotel. We were given a parking pass b/c cars without one weren't supposed to park there to allow hotel customers parking. Well that didn't happen even with a policeman parked up front and the lot being taped off.
Also, we called the cleaning service for the sofa bed to have clean sheets as they appeared to have not been changed and had hair on them. They did clean the room but again failed to clean the sofa bed.
July 11, 2013
Rated 3.0 out of 5.0 by sophe A great place if you don't mind tour bus groups!
This place was insanely busy during my stay. There was bus loads of kids running up and down the floors at all hours of the night and banging on the doors. Lastly, the location of our room was near the elevator, where you could easily hear the elevator operating 24/7. Otherwise I think without all the noise from this group and the constant elevator usage I would say this place is a nice place to stay. There was limited space in the breakfast area.
The breakfast area was good, along with the pool area was clean and easily accessible. Everyone was very friendly.
July 8, 2013
Rated 4.0 out of 5.0 by Judyvisitslaurel Room was very nice and comfortable - Pool Issue
We enjoyed our visit, hotel staff very nice, room was comfortable, breakfast very good and plentiful, great location - issue with hours of pool, big disappointment that could not use during the day
July 7, 2013
Rated 5.0 out of 5.0 by Jim5900 JimV5900
Great Hotel, I recommend this Hotel. Staff was very good
June 17, 2013
Rated 3.0 out of 5.0 by Simplifythis Poor Staff
On checking in, the staff didn't seem to know how to do things. I had made a reservation for another person in my name and the desk receptionist couldn't seem to transfer the reservation and priority club points to his account.
On checking out, the bill presented was not what we had agreed on at check in.
June 7, 2013
Rated 5.0 out of 5.0 by CorrieLR great place to stay
Great room, breakfast choices were amazing
only issue we had was we couldn't watch the hockey game because there channel wasn't working
May 2, 2013
Rated 5.0 out of 5.0 by wfcuvahac Nicest HDI Express I've seen
This is the nicest HDI Express I have stayed in. It is clean and modern - does not look old and redone, but everything has a modern and totally new feel. I would definitely stay here again.
April 23, 2013
Rated 5.0 out of 5.0 by Ninegrand Great Location !
Our stay at the Holiday Inn Express Laurel Lakes was a great experience. The staff was very friendly just like family, the shuttle to the Greenbelt metro was a Plus, I`m glad he was driving traffic in the area is crazy! Our room was so comfortable the bed was huge, and after a day of walking around DC it sure felt good!
Restaurants are within walking distance, the hotel is quiet too there was a group of 8th graders on a trip-we didn`t hear a thing.
The breakfast area is large enough to fit families, with a large selection of food. All in all I would go back again!
Thanks for a great stay !
April 15, 2013
Rated 1.0 out of 5.0 by SleeplessLaurel Not a hotel to get a good night sleep
The noise was so loud you could not get any sleep. Kids came and took over the hotel. It took two calls late at night to the front desk before they tried to get thing under control. Other guess were also complaining in the morning at breakfast. They did give me a 15% discount.
March 31, 2013
Rated 1.0 out of 5.0 by Unhappy112233 Management does not respond to customer concerns or questions.
I would have rated this hotel well, however, I have spent over 2 weeks trying to have management answer a question regarding the mattresses at this hotel. (The mattress was very comfortable) I have not been able to get a response from either the hotel manager or customer service for Holiday Inn Express. I will not be a repeat customer. If they cannot handle a postive request, I fear how poorly a negative issue would be handled by them.
March 28, 2013
Rated 4.0 out of 5.0 by Mike13Sz Comfortable rooms & great breakfast
I choose to stay at this hotel because it's located close to my work, the rooms are comfortable and breakfasts are excellent. The only item I'd like to see resolved for my future visits is the repair of the jacuzzi, it was not available for the 2 weeks I was there. I'm not sure why a life guard was always posted, but that deterred me from using the pool in the evenings. It may be a local requirement, but all Holiday Inns I've visited were okay with a person being responsible for their activities in the pool. ( I enjoy swimming laps by myself)
March 21, 2013
Rated 5.0 out of 5.0 by SRGL Great Value
I stayed at this hotel for 20+ nights over several weeks. The bed was very comfortable, the room was clean, the water pressure was strong. The entire hotel was recently remodeled and in good condition. The breakfast had both hot and cold items. They gave me a great rate upon asking. Close to shopping and restaurants.
The bathrooms were small but clean and new. The only downside I experienced was TV reception on several nights. No Signal for major TV network stations.
All in all a great hotel and a great value. I would stay here again.
March 19, 2013
Rated 5.0 out of 5.0 by karenj52 wonderful employees
We were there 4 nights and if I am ever in that area this is the place I would stay. The front desk employees are outstanding one paticular person his name is Wayne went way beyond his job to make our stay great, he is such a wonderful person and may God Bless Him daily
March 7, 2013