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Rated 4.1 out of 5 by 54 reviewers.
Rated 2.0 out of 5.0 by Don't Stay Here This hotel looked good on the outside, however, room service was below standard. Our rooms were not adequately cleaned on a daily basis and our air conditioner stopped working effectively half way thorugh our stay. It was suposedly serviced, but it still did not work until my husband (who is handy) fixed it! I will never stay at this hotel again. August 14, 2014
Rated 5.0 out of 5.0 by Fine Hotel for the Price This hotel gives you what you would want and need from a hotel in this price range. I will stay here again on my next trip to Laurinburg. August 11, 2014
Rated 2.0 out of 5.0 by Fani Malloy July 30-August 3 2014 I didn't enjoy my stay this time as much as I have in the past. Although customer service was contacted, I didn't receive any feedback and/ or a follow-up call. I have enjoyed Holiday Inn Express quality as well as their customer service when I've traveled in NC and TN, but because of my experience during my recent stay, I will be reconsidering my choices the next time I travel. August 7, 2014
Rated 5.0 out of 5.0 by Family Reunion Fun This place was perfect for our family reunion. My family booked about 5 rooms and visited family in Bennettsville SC. It was perfect for our needs. August 6, 2014
Rated 1.0 out of 5.0 by Poor Laurinburg Experienc We traveled from the Washington, DC-metro area to NC for a family funeral. The HIE in Laurinburg was one of the closest hotels, and having experience with HIE, we were confident the room would accommodate our family after a seven-hour road trip. (HIE Rockingham was booked.) We were VERY disappointed with our stay. We reserved a king-sized bedroom. After checking in, we found the door locked from the inside -- we assumed that the room was already occupied (and were informed later that the inside security hinge had been engaged, though we're not sure how). Given a new "king" room, we entered only to find double beds. We went downstairs for ice, only to find the ice machine broken, at which time we informed the staff that our new room had two beds. The staff called later to invite us to a third room, but by this time, it was late and we were already climbing into bed. The bathroom had a section of wall cut out, and the toilet had permanent markings under the seat hinges (which we photo'd). The carpet inside the room felt damp, so we wore our sandals and flip-flops for the duration of our stay. Worst of all, we detected the scent of perfume on one of our pillows and found someone else's long hair. Had the bedding been changed? Needless to say, we did not sleep comfortably at all. 5,000 points does not make me want to stay at an HIE anytime soon, I'm sorry to say. The worst part about it is that we'd booked two reservations -- another room for family members who had an equally poor experience. About the only positive note I can offer is that our water was hot. The staff was very courteous, but after five apologies, you just do not want to hear it anymore. Certainly, we were happy to get back on the road to get home. July 29, 2014
Rated 5.0 out of 5.0 by Great hotel for baseball tournament stay We stayed at this hotel while our all star team played in the State Championship in Laurinburg. The manager,Aimee, worked with us to reserve rooms for the entire team's parents and grandparents (14 rooms). The process to reserve rooms was very efficient and easy. They were able to accomadate requests of parents and grandparents that wanted to have rooms near each other. The housekeeping staff was wonderful, friendly and provided excellent service. They wished us good luck in the championship each time they saw us walking out of the hotel on the way to a game. We would definitely stay at this hotel again if we are in the Laurinburg area and recommend it to anyone looking for a clean hotel with friendly staff. July 21, 2014
Rated 2.0 out of 5.0 by This Joint Nope, not again, Nope not again, Nope not again. character fill-in; need 50 to complete the survey July 11, 2014
Rated 5.0 out of 5.0 by Overall quality of stay was good This hotel is reasonable, of good quality, and the service was good for a hotel in rural North Carolina. I would recommend it without hesitation. July 9, 2014
Rated 5.0 out of 5.0 by Nice hotel to stay My first time staying here. The staff was very cordial and polite. The common areas were stylish and clean. The room was very clean and neat; very enjoyable stay and will stay here again when in the area. July 1, 2014
Rated 4.0 out of 5.0 by One Night Stay for Reunion My daughter and I stayed one night at this property for our family reunion. We found our room to be very comfortable and clean and the staff extremely pleasant and helpful. We would stay here again. July 1, 2014
Rated 5.0 out of 5.0 by Great stay in Laurinburg If want to stay at a clean, comfortable hotel in the Laurinburg area, this is the one to select. Great rooms, comfortable beds, excellent staff and delicious breakfast each morning. I highly recommend this hotel for the quality accommodations and attentive staff. June 18, 2014
Rated 5.0 out of 5.0 by Great hotel, wonderful staff Front desk check-in was great and the girl could n't have been nicer. Same with breakfast person. I don't understand why people aren't giving great reviews of this hotel. The staff was warm and friendly. The hotel is remodeled and spotless. The breakfast was hot and had plenty of food and the girl kept asking if she could get you anything, along with telling you there were bags to take food to go. This was the best Holiday Inn Express we've stayed in. June 13, 2014
Rated 5.0 out of 5.0 by Thanks For making my long stay a good experience I stayed at this property for 8 days. I have to say the staff is extremely friendly and professional. The property itself is very clean and provided me with everything I needed as far as comfort. I will recommend this hotel to co-workers that come to this area. Best Regards Joe April 7, 2014
Rated 2.0 out of 5.0 by Noice Found hotel noisy. My last night a family of 5 moved into the room next door at 2 am like a bunch of elephants and yelling. Hotel did nothing to correct it. Had to checkout of room at 3 am to get away. Also the tub facet leaked badly, had to cover it with a rag to stop noise. Also the facet is assembled backwards and hot is cold and cold is hot. First shower I scalded myself turning the water to cold as the arrow points, but got hot water instead. March 25, 2014
Rated 5.0 out of 5.0 by Best Kept Secret!! Once you enter the parking lot, you will realize that this hotel is a great choice. Beautiful landscaping with a welcoming entrance, this Holiday Inn is special. The entrance and lounge area are modern, comfortable, and clean. The dining area presents a welcoming appearance that you will want to spend all meals there. Thru the week, you may find a special dinner treat, fresh baked cookies, or homemade sweet tea. The guests room are clean and modern. This place deserves four stars. February 1, 2014
Rated 5.0 out of 5.0 by Great stay! I had a wonderful stay at this hotel! The room was very nice and there was a restaurant right across from the hotel which was great becuase I didn't want to have to drive around and find something. January 15, 2014
Rated 4.0 out of 5.0 by Nice hotel Stayed for one night on the way to visit my relative. Nice hotel. Room was big and clean. Overall very good value. January 5, 2014
Rated 5.0 out of 5.0 by Outstanding staff It was such a pleasure to receive the gracious service of the staff, especially since we were there on Christmas Eve and Christmas Day - days I'm sure they would have had other things that would have been special to them. December 29, 2013
Rated 4.0 out of 5.0 by Laid back stay was well deserved for me as I trvel on busniess from the hotel an hour and half away which was a good ride as I stay in greensboro last quarter and the ride was too long to Carolina Beach, Laurinburg has friends and I was able t o reach up with them. December 12, 2013
Rated 5.0 out of 5.0 by Gets better everytime My family and I have been staying at this hotel for many years now and it has always been a pleasurable experience. I was quite pleased to see the renovations that have taken place. Everything has been updated while maintaining the cozy, small town atmosphere and excellent customer service. As always thank you for making our stay comfortable and we will continue to stay with you in the future. December 3, 2013
Rated 5.0 out of 5.0 by A Nice Change I stayed here last year while the hotel was undergoing renovation and I must say that I was surprised at how well the hotel turned out. This hotel has turned into one of the nicest Holiday Inn Express hotels that I've stayed in. I look forward to staying here again next year. November 25, 2013
Rated 5.0 out of 5.0 by Staff was great We had to depart prior to breakfast hours however, the staff made sure we had coffee, danish, and fruit available by 0500. They made us feel welcomed and appreciated. November 11, 2013
Rated 5.0 out of 5.0 by Friendly staff and very clean! We were traveling with my daughter for a softball tournament which we do frequently. We stay in some areas without Holiday Inns available and most of the time they are just not adequate. We have found that your properties offer cleanliness which is one of the most important things to us. This property was exceptionally clean. Along with that we enjoy the breakfast and other amenities. October 16, 2013
Rated 5.0 out of 5.0 by Simply Standard Accommodations Nice, convienent stay with very nice professional staff. Good for a short stay away from home. Nice big bed, but pillows need to be replaced. (flat) Business center is only good for exploring the internet, but don't have the software to print and work on documents. October 5, 2013
Rated 5.0 out of 5.0 by Unexpected jewel in small town Hotel has been recently remodeled and is extremely clean, nice furnishings, comfortable bed and spacious room. Was here on business and Wi-Fi worked great. Staff friendly and able to meet all my needs. Will recommend to all my co-workers! October 5, 2013
Rated 4.0 out of 5.0 by Great Management Staff I travel the country for a living and stay in IHG hotels everywhere in the country. I have to say this is the friendliest one I have stayed at so far. While there were a few hiccups during my stay the management and maintenance staff did a great job tending to my needs. The biggest compliment I have is when checking out my personal credit card was charged instead of my company card. Upon alerting the hotel of the mistake they did everything in their power and ability to rectify the situation and work with my bank to put my personal money back. Amy and Crystal are completely awesome and if I ever have to return ther for work I hope this is where we stay. September 19, 2013
Rated 5.0 out of 5.0 by Great room and use of pool We had a great room and rate Pool is open until Oct. 1. Would definitely stay again. September 11, 2013
Rated 3.0 out of 5.0 Slightly Disappointed We had to travel about 6 hours for some business meetings and when we arrived afer our long drive we were excited to get to the hotel and relax but our room AC was broken, they of course moved us to a different room that had left over food and wine in the fridge. I told managment about it and they sent someone to clean and told us they were going to take care of our bill for the night since we were only there one night. Instead of doing that i got a $30.00 gift card to walmart. My disappointment was that theye didnt do what they had said and at the lack of cleaniness and attention to what rooms actually were available. August 14, 2013
Rated 2.0 out of 5.0 by Room was not ready HVAC unit out of the wall I arrived at this hotel on the night of 8/6. I was tired from working 11 hours and then rented a car to drive 2.5 hrs to Laurinburg only to walk into a room with the entire air conditioning unit ripped out of the wall and sitting on the floor. I told the person at the desk and he made a few phone calls to get it repaired. His sense of urgency was great, but I still had to wait 20 minutes for maintenance to reinstall the unit. I am a platinum member (IHG) and have choices, but always choose Holiday inn and other priority club hotels. I expected a well prepared room! August 12, 2013
Rated 5.0 out of 5.0 by very comfortable Love the new remodel lobby and room was excellent. July 29, 2013
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