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Rated 4.4 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Great stay Courteous staff, clean room, well maintained facilities, wonderful breakfast with a personable hostess, relaxing spa and refreshing swimming pool, overall great stay for our fourth time in the last three months. November 18, 2013
Rated 5.0 out of 5.0 by Great place to stay. The friendliness and cleanliness of this place is a reason I will be back. November 5, 2013
Rated 5.0 out of 5.0 by very quiet,comfortable,(friendly staff which is unusual) I have stayed in numerous hotels and never experienced the friendliness I did here, and While I was gone during the day I came back to find everything restocked,cleaned and everything in order. I had some interactions with some of the staff and they were so nice, and friendly I was really shocked. because this day and age you usually deal with attitudes, BUT NOT HERE I really recommend this place to anyone. And I want to say the ladies that worked the food service were the BEST!!!!! TREATED ME LIKE ROALITY AND EVERYONE ELSE. November 4, 2013
Rated 5.0 out of 5.0 by Steve and Wendy Love staying at your hotel for Jayhawks games. Phyllis is great to see at breakfast and all the front desk people are great. Really glad the pool is nice and warm in the colder months. November 3, 2013
Rated 3.0 out of 5.0 by Great location and close to great services We stayed here for a college visit, location was wonderful. Easy to get to, clean, friendly, and quiet. Breakfast was fresh and hot, very nice staff. Would recommend to others. October 22, 2013
Rated 4.0 out of 5.0 by Nice Hotel The room was comfortable, clean, and quiet. We enjoyed a very relaxing evening! The person working breakfast was fabulous! She was there to help in anyway that she could. Kept items stocked, kept tables clean, and was very kind. The people working at the front desk left a bit to be desired. There was no recognition of our rewards status. When we asked for a late checkout (so my husband could stay until time to pick me up from my conference at KU), the person was very reluctant to grant that request. My conference ended at noon, check-out was 11:00. I didn't think it unreasonable, especially as we are rewards members and that is supposed to be one of our perks. Other than that, it was a great place to stay and we enjoyed our night. October 22, 2013
Rated 4.0 out of 5.0 by Great Room We had a great experience at your facility. Our room had a hot tub in the room and it was wonderful!! Great instructions for use and no issues at all. Very relaxing and slept like a rock after a long soak. September 23, 2013
Rated 2.0 out of 5.0 by Room not real clean, had to tell them bathroom sink stopped up I have been faithful to holiday inn express, however this visit was not so great, and I could have stayed in the best place in town for the same price. I was not happy. The entire hotel is run down ( I have stayed there before and it was better) it is ashame as it is located in a good spot, But they need to do some repair or upgrade , my room was not cleaned after the first night until the next evening about 5 PM this is unsatisfactory. I would not go back there. September 19, 2013
Rated 5.0 out of 5.0 by Great Hotel Breakfast is always good - the lady that works the breakfast area is the best staff person there. She is always so friendly and helpful! The workout room is small but gets the job done. The pool area is nice. The rooms are always clean and comfortable. It is a good location, close to shopping, food and the movie theater. I stay at this hotel several nights a year for work and it is always great. September 2, 2013
Rated 2.0 out of 5.0 by Not very clean... This hotel had an excellent breakfast and very friendly staff. The main thing that disappointed us was how dirty the hotel was. We opened the sofa sleeper and there were crumbs on the sheets. The sheets on the beds in the room had dirty spots on them. The windows were so dirty that you couldn't see out of them, and the floor made our socks dirty. I would not recommend this hotel. September 1, 2013
Rated 2.0 out of 5.0 by Room and service We stayed at Holiday Inn Express Lawrence. We were very disappointed with the room. It smelled like cigarette smoke even though it was non smoking room. I originally called and e-mailed to let the front desk know that I would not be bringing my dog which I had originally planned but they still gave me a dog friendly room which was ok except maybe that is why it wasn't so clean. We stayed 6 nights. It never looked like the carpets were vacuumed. The beds were poorly made and I wasn't sure if the sheets were cleaned or the same ones we had the night before. Either way it looked like the pillows were just thrown on they weren't placed neatly on the bed. It wasn't tucked in nicely, etc. We weren't given enough soaps, shampoo, etc. I had to go to front desk to get more. In the bathroom it looked like the bathtub/shower was cleaned but not the sink or counter everyday. We were out of kleenex for at least 2 days without being refilled. It was an exhausting week for us because we were moving our daughter in to college at KU. I only complained once to front desk about the room not being cleaned but overall I was not pleased at all and don't plan on booking at the Holiday Inn Express next time I come to visit my daughter. My husband is also a rewards member with Holiday Inn Express. Also I think it would be great if you would consider using eco-friendly paper products at breakfast instead of styrofoam. Pop machine was also out of bottled water most of the time August 28, 2013
Rated 4.0 out of 5.0 by Very Nice Visit We came to Lawrence expecting to stay at the older Holiday Inn across town. We were pleasantly surprised to find out that we were staying in what looks to be a fairly new facility on the edge of town. Very nice clean rooms. We had an enjoyable stay. August 26, 2013
Rated 4.0 out of 5.0 Avoid Room #217 I stayed at your hotel on 8/22. The staff was very friendly and professional. The hotel was very clean and my room was larger than normal and quite nice. The problem is that my room was room #217. This room sits directly on top of the front lobby. I heard a constant noise that sounded like someone pushing a large piece of furniture across the floor. The noise started at 4:30 AM and didn't end until around midnight. (It was unbearable from 7:00 to 10:00-peak check out times) Turns out it is the 2 sets of automatic doors in the lobby. Each time someone enters or leaves the premises these automatic doors open and close, so you hear this loud noise 4 times for every person that comes and goes. Room 217 sits directly on top of these doors. If you are a really, really heavy sleeper, or plan on passing out, you'll be okay in this room, if not, request a different one. My suggestion would be to make this in to a storage room, laundry room or house keepers supply room. Other than that the hotel was very nice, comfortable and modern. I did mention the noise when I checked out and was told I should have been made aware of this upon check in, I certainly was not made aware upon check in. August 26, 2013
Rated 5.0 out of 5.0 by great breakfast! Always stay here when I come to Lawrence because I have a child at Baker University in Baldwin City....they always give me a great price, close to shopping and minutes from Baldwin City August 22, 2013
Rated 2.0 out of 5.0 by Always an amazing experience but VERY disappointed this time :( This has always been our go to hotel when in Lawrence since our daughter started attending KU. Out of all our stays our only complaint has been a dirty coffee pot until this one. Our first shocker was Phillis, in the breakfast room. She has always a PURE DELIGHT!! Our daughter (19) was getting a biscuit with gravy and as she turned around two men were right behind her and she bumped into one spilling part of the biscuit and some gravy on the floor. I immediately found Phillis and told her what happened. I sat down and was joined by my daughter thoroughly embarrassed. I told her it wasn't a big deal. It wasn't like I was letting her get food by herself when she was 5 or something. She then explained that Phillis made comments to her like "Now be sure to hold on to your plate this time", & "Sure you don't want me to help you get that to your table?" I dismissed it as an exaggeration until Phillis came to ask to clear our table and made a comment in front of me "Here let me get that we wouldn't want another accident"! I found her comments inexcusable! Our daughter refused to go to breakfast the remainder of our 3 night stay. The next night upon returning to our room I was shocked the bed had not been made. I realized it had been made but was very hard to tell as when I leave I generally will pull the covers up to be sure nothing has been left on the bed. The bathroom trash had not been emptied and the living room garbage no longer had a bag. There was also one towel missing and soap had not been replaced. At this point I went to the desk to voice my concern of Phillis's comments and the lack of cleaning the room properly but Sam's only comment was "Oh we have a lot of new employees, sorry the room was not made up to your liking" It's not about to my liking it was if this is how they clean what other shortcuts are being taken. Are they even washing the sheets? As far as Phillis, like I said she has always been above and beyond professional but her comments to an adult for an accident was definitely uncalled for! Alex, you were wonderful making sure my point night stay and the paid portion of the reservation were connected so I didn't have to change rooms since you were booked full Saturday night. August 22, 2013
Rated 2.0 out of 5.0 by Nice but a little disappointing! Overall experience was good but . . . Arrived at 1:00 am to check into our room only to find out that our room did not have any shampoo or bars of soap and only one towel for two people. It also had a bag of trash that was not removed prior to our stay. I had reserved two rooms and neither was cleaned the following day. I finally had to request that my room be cleaned. Also had to ask for toilet paper to be restocked in the other room. Finally, on Sunday morning they ran out of eggs and juice for breakfast. Rooms were nice and quiet but getting them cleaned and restocked is a different story. August 21, 2013
Rated 4.0 out of 5.0 by Stay Very nice hotel. Would definitely stay there again. Great staff. August 12, 2013
Rated 5.0 out of 5.0 by quiet and comfortable The staff was friendly and helpful. My son goes to KU and this is my first choice of hotels when in Lawrence. When we stayed the first night the only room left was king suite on 3rd floor. The jets in the jet tub were not working. While in Lawrence, we decided to stay another night and king suite on the 2nd floor was only room available. The first suite was comfortable and clean, but the 2nd floor suite was definitely better. Bed was awesome and the room was a little more updated than the 3rd floor suite. Breakfasts are good and the staff at breakfast was very attentive and friendly. I like the location since it is not in a very noisy part of town, even with the movie theatre right behind it. Will continue to stay here when I am in Lawrence. August 10, 2013
Rated 5.0 out of 5.0 by Best hotel during a week's travel. We had been traveling all week and our stay here was our last night before home. We really needed a relaxing night as we were all getting a bit grouchy! This was the perfect place to relax. The kids were able to swim in the well-kept pool. The staff was very kind and helpful. Breakfast was delicious! If we stay in Lawrence again this will be where we stay! August 8, 2013
Rated 5.0 out of 5.0 by Great Hotel/Location This hotel was great! Excellent location, excellent staff, exceeds expectations in the cleanliness department. Breakfast Host, I believe Phyllis was her name? Was excellent and top notch. June 26, 2013
Rated 5.0 out of 5.0 by Jayhawk Family When we visit Lawrence and have to book a hotel, the Holiday Inn Express is the first hotel we call . Great service, clean rooms, quiet and convenient to eateries and shopping. Staff are very helpful and cordial. The morning breakfast is awesome. The breakfast person is very helpful and very nice. June 3, 2013
Rated 4.0 out of 5.0 by First stay here This place has several things going for it. Nice location, pretty new facility, comfortable and quiet. Near to quite a few restaurants. At checkin they did recognize me as a Platinum member. Evidently they don't upgrade rooms. No mention was made of it and when I arrived at my room it was 2 double beds. Not a huge problem but it seems like they could mention it if there is nothing available at checkin. Otherwise, I have to just assume they won't upgrade. I may stay here again but as I was recently assigned to regularly work in Kansas I'll probably at least try out other locations around Lawrence that seem to value the business. May 29, 2013
Rated 5.0 out of 5.0 by Perfect location If you are bringing your child to college or visiting them, this is the perfect property. It is close to everything you need to set up,a dorm or an apartment. It is clean, comfortable, and the staff is very friendly and accommodating. I wouldn't stay anywhere else in Lawrence! May 10, 2013
Rated 4.0 out of 5.0 by Great Stay We stayed two nights; I thought the maids were supposed to make your beds each day. Ours wasn't, therefore we were disappointed. There also needs to be a rule established for other guests not to make noise down the halls disrupting others. Plus you here the front door open/close constantly. Other than these two things, the stay was great. I would stay there again. May 9, 2013
Rated 5.0 out of 5.0 by Comfortable Bed, great customer service, and outstanding room. The room was great--clean, neat, and provided a warm ambiance. The bed was very comfortable and provided a great night sleep. The desk was very helpful providing a welcome attitude as well as a quick check in experience. May 1, 2013
Rated 5.0 out of 5.0 by Comfortable bed,excellent service, and a great value. The property and its surroundings are well taken care of and situated to address the needs and interest of those who take advantage of the opportunity to spend time there. The staff is hospitable, cordial and strives to accomodate those who are in its environs. If you stay just once, this location will have a place on your special list of sites to stop and spend some time. May 1, 2013
Rated 4.0 out of 5.0 by Descent Stay Room and facilities were good, as usual from HIE. Just a long way from I-70. April 4, 2013
Rated 5.0 out of 5.0 by Great Stay The stay was excellent. I have never had a bad stay at this hotel. I recommend this Holiday Inn Express to all my friends who have to stay in Lawrence. March 19, 2013
Rated 5.0 out of 5.0 by Wonderful stay, and very quiet. Great room. I'm used to paying more money for less room. I would definitely stay here again. March 11, 2013
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