Rated 5.0 out of 5.0 by PaulnKaz Well worth staying here.
We stayed just one night, We went to see leicester city play, The ground is just over the road. we have stayed here a few times before with no problems, This stay was no different, All the staff we encountered were well mannered, polite and friendly. The room was very clean and tidy and well equipped, bathroom clean with plenty of clean towels, the room was soon warmed up when we put the air conditioning on, there was no outside noise all night, all the Breakfast items were eatable, hot food was sausage, beans and scrambled eggs, there was continental items too, so there was a choice of food, what we ate filled us up for the day and it was nice, the breakfast area was clean too. For what a nights stay cost us here, this hotel is excellent value for money, we will stay here again no question about that, and would recommend it to others....We are priority club members, yes, they did recognise this fact too. we can't complain about anything.because there was Nothing to complain about.
March 14, 2013
Rated 1.0 out of 5.0 by Nigel1955 Visit to rugby match
The worst hotel I have stayed in for years .
I booked four rooms for myself and friends, when I got out of the lift one of the staff was smoking in the room I was booked in! I had to leave my bag in the room to get to the rugby match and when I returned to the room I noticed that there was an ashtray with ash in it! Also the bed linen smelt like an ashtray and I doubt if they had actually changed the linen. When I checked out the next day and politely asked about the smoking in the room I was told that it was the Hotels parogative to allow smoking !! Well I suggest that they tell you this when you book the room .
March 9, 2013
Rated 3.0 out of 5.0 by Lockey1963 Cold rooms
Top floor corner room with no radiator. Hotel staff did issue halogen heaters but they were no rated high enough to give the whole room a comfortable feel.
Myself and other guests had to either stay in the bar area or go to bed to keep warm.
March 4, 2013
Rated 2.0 out of 5.0 by Jimbo123 Noisy and under staffed
Startled from my sleep at silly oclock by a delivery, and couldn't figure out how to turn off the noisy aircon. Unknown by me a colleague was staying at the hotel and had the same general opinion...not sure if it's because it's next to the football stadium?
Lovely staff though really couldn't do enough for you, a real credit to the Company...
Strange Lounge layout as well??
February 27, 2013
Rated 3.0 out of 5.0 by londonmag as expected, but still no heating
hotel, exactly as expected and always good to have as much tea and coffee to get you through the night !
staff always helpful, but this is the 3rd stay in 3 weeks, where the heating is not working.
Different rooms each time, and each time, met with convection heater or electric bar heater in room.
embarrassing for the chain really - must question that without the priority club being what it is, would it be busy ?
February 11, 2013
Rated 4.0 out of 5.0 by Oldfox Warm and comfortable.
This is a good example of this type of hotel. Clean and well run with a friendly staff.
The room was very well presented and the bed to my taste. Even the heating system did my bidding, which is not always the case with this level of hotel.
The breakfast was as expected and the scrambled egg excellent.
The one complaint that could be levelled is that the foyer area was treacherous to walk on. Admittedly on this evening it was snowy outside and a lot of slush came in on guests boots but it is not beyond the bounds of possibility that temporary matts could have been placed over the whole area to stop the slippery floor. A dangerous situation this one and it is not sufficient to just put warning signs, they have to be more pro-active in reducing the danger - at least dry the floor with a cloth from time to time. I saw a number of people slide as they walked over the area and it could have been broken wrist or ankle time! Needs to be addressed in our wet climate this problem. To be fair many hotels with composite or marble floors have the same problem when rain or snow is about.
January 24, 2013
Rated 3.0 out of 5.0 by mummy2mouse2012 Ideal location for the Walkers stadium
Great location for our xmas party at the walkers stadium.
Unfortunately we booked a smoking room (as that's all they had available) and we and our belongings stank of stale cigarettes.
The staff were helpful with local takeaway menus on our return to the hotel (as they don't serve food) but their 1 drink per hour rule was crazy given the amount of people in the bar wanting a drink!
Breakfast was the usual tea & toast set up.
Overall for the advance rate paid, was acceptable accomodation & service.
January 8, 2013
Rated 2.0 out of 5.0 by Yorkie83 Disappointing
Upon arrival I was not acknowledged as a priority club member nor was I greeted with so much as a smile!
The restaurant was an interesting experience. No chef so the waitress was cooking and trying to take orders. They locked us in so that no one else would be able to come and dine.
We waited a very long time for the simplest of things. My drink was left sat on the bar for over 15 minutes whilst the waitress was busy in the kitchen! I got fed up and just walked over and took it back to the table myself.
When we order dessert we chose to have chocolate cheesecake. What arrived can only be described as an Iceland store knock off. The cheesecake was the size of a two pence piece!
Breakfast was appalling. You could through the pain au chocolate against the wall and it would probably put a hole in the wall. The scrambled eggs appeared to have some kind of skin on them and the tables were dirty from the previous diner.
I will definitely not be staying here again, no one who works there seems to care about their hotel or their guests and I will not recommend this hotel to anyone.
November 27, 2012
Rated 4.0 out of 5.0 by im37 pretty good, nice staff
helpful staff, really pleasant, and nice room/ensuite. On the down side, really uncomfortable cheap pillows, and dire breakfast - very little choice, we got there half an hour before it closed and they obviously just stop cooking the food - no bacon, dry egg and beans. But otherwise a good experience and i would go back, albeit with lower expectations of the fry-up!
November 25, 2012
Rated 3.0 out of 5.0 by lealou11 Condoms and football supporters
Room was generally good for the money however upon packing the next day, me and my friend found a used condom and empty wrappers under the bed. They were clearly visible near the edge of the bed so do not know how a cleaner had missed this when making the bed.
Considering this was a family room I am glad it was us that found it and not a child.
We arrived on a match day so the reception was busy with locals drinking in the hotel bar area by reception. When we checked out I informed reception of the condom issue and I was not even offered an apology, just told a note would be left for the cleaner.
Only reason we chose this hotel was because it had an onsite free car park but this is not enough to make me want to use this venue again when I next visit Leicester.
November 3, 2012
Rated 4.0 out of 5.0 by Nicolala A Night In Leicester For A Gig
This hotel is excellent value for money. We were very impressed with the good standard of the basic bedroom and in particular, the bathroom was immaculate. As we were not spending much time in the hotel, it suited our needs and the amusing views of the pylons from the hotel were spoilt by fog in the morning.
October 26, 2012
Rated 4.0 out of 5.0 by Smarties Spotless hotel and helpful staff
On arrival I checked in and my room looked exactly as it does on the website! (I usually find the room on the website is the best one they have and you never get one to match). Spotlessly clean and comfortable with a choice of firm or soft pillow.
The receptionist was most helpful that evening when I wanted to order a take-away, calling through to the room to let me know it had arrived.
Good choice of cereals, pastries, hot food and toast for the morning.
I would stay at this hotel again, very convenient for the Tigers Stadium.
Just one negative, the postcode on the website is wrong so hotel not easy to find with the Sat Nav.
October 20, 2012