Rated 3.7 out of 5 by 74
Rated 5.0 out of 5.0 by JS56 two nights around uni open day
excellent location for Leicester city around university open day. unsure what it would be like in football season - could be hectic
obviously quite a new hotel, clean, well equipped, good parking
sofa beds probably more suited to younger children
August 4, 2013
Rated 4.0 out of 5.0 by Shazz1st Comfortable beds dissappointing breakfast
Very disappointed with choice of breakfast. Sausages that did not taste like a meat product, watery scrambled eggs and a resemblance of baked beans. I expected a full English breakfast as a basic. Needed more choices. Bacon and fried eggs would have been nice and fresh juice.
July 26, 2013
Rated 4.0 out of 5.0 by Jor38 Comfortable, spacious room
Visiting on one of the hottest days of the year, we found the air conditioning excellent! The beds were great and the bathroom was very clean. The only gripe we had was with a female member of staff at breakfast on Sunday morning who was not willing to empty my one year old daughters juice bottle into a sink so she could have a fresh drink at breakfast. She advised I would need to wait 1/2 hour for it to be less busy! This annoyed me greatly as I don't believe the 30 to 40 seconds that it would have taken to pop to the kitchen would have greatly cut into her schedule. Had it not been for this one member of staff, our stay would have gone trouble free.
July 23, 2013
Rated 4.0 out of 5.0 by footballtilley Room temperature
Whilst I have never normally made any complaints about staying in this hotel. I have to say the lack of air conditioning was totally unacceptable and made it extreamly hard to sleet.
I woke at 2.30am and had to call reception to ask for any form of additional cold air.
They did, which was good but the system would not drop below 19degrees.
Put a bit of a downer on my day of graduation....
July 22, 2013
Rated 5.0 out of 5.0 by JCBOntario Excellent Staff and Facility
We stayed at this location two years ago and returned this year for 10 days. This location is central to all of our needs and is within walking distance of some great shopping. The rooms are small but very well appointed and very clean and well maintained. The breakfast is a wonderful benefit and the staff who run it are a delight. The overwhelming reason for our return was the wonderful staff. Everyone from the manager, house keeping, maintenance, front desk, everyone was very friendly and helpful.
We will no doubt be returning next summer and this is where we will be staying once again.
July 18, 2013
Rated 4.0 out of 5.0 by xpis3 a good place to stay
It was our first time in this hotel and in Leicester. It was easy to go everywhere from the hotel. One can relax there, when there is not a football game, as it is a very quite area. The staff is very helpful and polite.
July 9, 2013
Rated 4.0 out of 5.0 by Eileen50 Welcoming and helpful staff
My daughter and I stayed for the night before attending Leicester university open day. The hotel is only a 10-15 minute walk from the university and we were able to leave the car in the hotel car park for the day which was a big help. The staff we encountered were very friendly and nothing was too much trouble for them. The room was comfortable and spotlessly clean with a very nice bathroom. The lounge area was basic but clean and quite comfortable. The buffet style breakfast was better than I expected but still only ok (although the coffee which was from a filter machine was surprisingly good). The location of the hotel (opposite the Walker Stadium within an industrial type estate and surrounded by pylons) is not scenic but that wasn't a problem for our short stay. Overall I felt the hotel was good value for money and I would stay there again.
June 20, 2013
Rated 4.0 out of 5.0 by cIsaac Good Location and Comfortable bed and
Nice spacious rooms with a good view of the abjoining canal with nice bed for a reasonable price.
June 19, 2013
Rated 5.0 out of 5.0 by Misterdj247 Staff make the difference
Holiday inn express maintain a fairly consistent standard so you know what you are going to get if you are a regular traveller.the difference for this stay was the staff, all of whom, reception, waiting, and bar staff were friendly and helpful. The fact I remember them confirms this, as I stay in a lot of hotels and most stays blend in with others.
June 18, 2013
Rated 4.0 out of 5.0 by salfifi Large Comfortable Double Room
The room was larger than expected up on the fifth floor. The bed was very soft and comfortable (how I like it) with a choice of soft or firm pillows.
I thought the bathroom was great with a door that closed to the bathroom or that swung all the way to separate the toilet cubicle if others wanted to still use the bathroom.
Also all the little extras that count, kettle with tea and coffee, flat screen tv and full length mirror.
Unfortunately we were out at a do that went on until the early hours so we overslept and missed breakfast. So I am unable to comment on that. But the staff on the front desk were welcoming and helpful. We were even advised that there was an ironing room on floor three as we had just bought a new shirt.
The only negative for me was that my sat nav was not up to date enough to find the entrance to this Holiday Inn, and I did have to circle the area a couple of times before I found the slightly hidden entrance.
However, it is conveniently situation for the town, which was what we needed. I would return if I needed to stay overnight again.
June 15, 2013
Rated 4.0 out of 5.0 by mrnoluck Not as good as it could be
Hotel staff were fine and helpful, room was clean and tidy but the bed was very soft and tired, not good if you want a comfortable nights sleep.
The adjoining restaurant was very disappointing and very over priced, it obviously relies on the fact that most people are only there for one night. We had a burger which was tasteless and fish and chips, the fish was oven cooked battered fish and was awful, the garlic bread was still frozen in the middle and the best part of the meal was the tartar sauce.
June 10, 2013
Rated 5.0 out of 5.0 by miggy68 72ARH
This was our first time at a Holiday Inn Express, and were very pleasantly surprised, good value, very comfortable rooms, tv and tea/coffee facilities.Bit chaotic at breakfast time but there were a lot of people in the hotel at that time. Overall excellent value.
June 10, 2013
Rated 4.0 out of 5.0 by dsquare Ideal location if attending events at Leicester Power Stadium
On the whole we enjoyed our 3 night weekend stay. We were disappointed that there are no evening meals available at the hotel at weekends. However, a 10 min walk from the hotel at the "Cattle Market" we found a couple of places to eat. The breakfasts were fine for us, but if you enjoy a cooked breakfast the choices are limited - sausages, scrambled eggs and beans. There were a couple of things that would have improved our room experience. The hairdryer in the room required a button to be depressed continually - for anyone with weak hands like myself, this proved to be impossible. Unfortunately there are no power points anywhere near the only mirror in the room where I could plug in my own hairdryer, styling brush or hair straighteners. A couple of hooks on the wall behind the room door for hanging up coats would have been welcome, as there is limited hanger space.
June 2, 2013
Rated 4.0 out of 5.0 by solly Good stay
Stayed on 2 occasions recently for the Leicester v Watford matches. Used the bar both times before and after the games, on the first ocassion the Guiness could have been better. But great location for the stadium.
Ladywho checked us out on the second visit was really nice and couldnt have been more helpfull.
May 30, 2013
Rated 2.0 out of 5.0 by charlieharry comfortable
Having arrived early in the morning on a Saturday, the receiptionist staff certainly didn't want to go out of their way to accomandate a possiblility of a early opportunity too book in !! Therefore as we had committments during the day, we had to leave out belongings in the car (Our choice tho) and then book into our room after 10pm in the evening. Breakfast Sunday was a farce, one member of staff, and we found just a few sausages available, had to wait for bread to come out along with beans and scrambled egg, and cups etc !!
The juice machine has leaked all over the floor, and only then was another member of staff sent in to rescue the poor lady that was trying to keep things in order.
Will certainly consider other opportunities before we book this hotel again !!!
As we travel to Leicester a few times for the Rugby it's their loss !,
May 21, 2013
Rated 4.0 out of 5.0 by Kneale satisfactory stay
Enjoyable overnight stay, clean and pleasant place. Staff friendly, good location for either football or Tigers. Bit of a walk to town, but within most peoples capabilities
May 17, 2013
Rated 5.0 out of 5.0 by Dominic37 Dominic
I have stayed here on several occasions. The hotel is clean, functional and relaxed. The standards of customer care are exceptional. Great staff who really care, led by an exceptional manager, Eugene.
I now always use in preference to any similarly named hotel in Leicester, which is in comparison tired, impersonal and not as good value.
May 13, 2013
Rated 5.0 out of 5.0 by ChasVI Difficult to find!
This Express by Holiday Inn was in itself fully up-to-standard.
However, it was difficult to find. I'm not convinced that the two TOTAL garages mentioned in the directions really existed - but I could be wrong. I ended up in the City Centre which was a bad idea as it's full of bus lanes and nowhere to pull over to check the map.
Perhaps I really do need to buy a SATNAV.
May 2, 2013
Rated 1.0 out of 5.0 by Hardygirl30 Do not stay here
Myself and my partner arrived at this hotel for a one night stay. We chose this hotel as we had stayed once before. The lady behind reception was very pleasant, however things went downhill from here on in. Upon entering our room we were greeted by a pair of womens dirty underwear along with a mans dirty underwear. It was disgusting, the cleaners obviously couldn'nt care less as it was clear to us that they had seen said items and ignored them simply putting a cushion over them to hide them, although not very well as i spotted them straight away. We rang reception and changed rooms. I would rather have had our money back and gone elsewhere. We wanted to eat in the restaurant but were informed by a unhelpful/unfriendly man on reception that the restaurant is closed saturdays and sundays! What kind of hotel closes its restaurant on the busiest days of the week ??? We could not sleep due to creaky floors and noisy people so all in all could not wait to leave. It is not much to ask for clean rooms and we would not return to this hotel after such an experience and wouldn't recommend anyone else to either. Spend an extra £10-£20 and stay in another hotel where you will be guaranteed cleanliness and somewhere you can eat.
April 29, 2013
Rated 4.0 out of 5.0 by vaibhav29oct Getting better and better and better
I have been staying in this hotel on weekdays for the past several weeks (barring a week at Holiday Inn Leicester). I am pleasantly surprised by the continual marked improvement in the service (for e.g. free wi-fi to PC members) and this reflects in the marginal improvement in the overall rating to 3.3 (from 3.2 only about a fortnight ago).
A highly underrated property and much much better than its ageing and tired-looking BIG BROTHER Holiday Inn Leicester, in a peaceful location (a nice 15 mins walk from most of the decent restaurants in Leicester) and has an ever-pleasant and courteous staff manning the reception.
The breakfast though can be improved further (same stiff sausage).
Apart from that, a fantastic hotel!
April 17, 2013
Rated 4.0 out of 5.0 by jorich 2 adults and a child
we went to a wedding in leicester and only stayed 1 night, the room was prepared for us and the sofa bed was ready made and was huge big enough for 2 adults never mind a 4 year old.
Just 1 observation the tea/ coffee facilities was limited to 1 drink each and so i gather you have to ask for more satchets and milk cartons from reception.
Now the bad side, the breakfast i dont think that the staff was prepared enough for the amount of people that was staying for breakfast, no bacon was prepared, sausages and scrabbled eggs ran out, table wasnt being cleaned by staff or by guests so we had to do it our selves
April 7, 2013
Rated 4.0 out of 5.0 by Juliemary Clean , comfortable and good service
Just what we needed for our overnight stay when visiting Richard the Third Exhibition The initial attraction was the free parking next to the hotel which isn't always easy to get when needing a city based hotel Bus stop 10min walk from hotel Regular bus service into centre Having found hotel based on location we were delighted to find clean comfortable room and delightful attentive staff Inspite of some negative reviews re breakfast we felt it was adequate for the type of hotel We didn't pay 5star rates!
March 24, 2013
Rated 4.0 out of 5.0 by Paul1760 Best in Area
I have been staying at this Hotel on and off for the best part of two years and the standards have not reduced in that time but in some measure have improved. This hotel is easy to get to from the M1 without hassle and there is always enough parking. It is a short walk from here to go to a variety of restaurants and a Cinema. I strongly recommend that when you book, check to see if there is a football match on during the time you are likely to arrive. If so then you might like to change your arrival time. Walker Stadium is right next door and the Police restrict movement in the area.
In room TV service is good and so is the WiFi. breakfast is standard for this type of hotel. Top Tip - ask for a room on the Stadium Side of the hotel otherwise be prepared to be woken by noisy early morning laundry delivery.
March 23, 2013
Rated 4.0 out of 5.0 by NorthernFox70 Good value and location
Good location for business in Leicester, the hotel is fairly quiet, the staff are helpful and the rooms are comfortable.
I have stayed here a lot over the past couple of years on business and will do whenever I am on business in Leicester again.
March 15, 2013
Rated 5.0 out of 5.0 by PaulnKaz Well worth staying here.
We stayed just one night, We went to see leicester city play, The ground is just over the road. we have stayed here a few times before with no problems, This stay was no different, All the staff we encountered were well mannered, polite and friendly. The room was very clean and tidy and well equipped, bathroom clean with plenty of clean towels, the room was soon warmed up when we put the air conditioning on, there was no outside noise all night, all the Breakfast items were eatable, hot food was sausage, beans and scrambled eggs, there was continental items too, so there was a choice of food, what we ate filled us up for the day and it was nice, the breakfast area was clean too. For what a nights stay cost us here, this hotel is excellent value for money, we will stay here again no question about that, and would recommend it to others....We are priority club members, yes, they did recognise this fact too. we can't complain about anything.because there was Nothing to complain about.
March 14, 2013
Rated 1.0 out of 5.0 by Nigel1955 Visit to rugby match
The worst hotel I have stayed in for years .
I booked four rooms for myself and friends, when I got out of the lift one of the staff was smoking in the room I was booked in! I had to leave my bag in the room to get to the rugby match and when I returned to the room I noticed that there was an ashtray with ash in it! Also the bed linen smelt like an ashtray and I doubt if they had actually changed the linen. When I checked out the next day and politely asked about the smoking in the room I was told that it was the Hotels parogative to allow smoking !! Well I suggest that they tell you this when you book the room .
March 9, 2013
Rated 3.0 out of 5.0 by Lockey1963 Cold rooms
Top floor corner room with no radiator. Hotel staff did issue halogen heaters but they were no rated high enough to give the whole room a comfortable feel.
Myself and other guests had to either stay in the bar area or go to bed to keep warm.
March 4, 2013
Rated 2.0 out of 5.0 by Jimbo123 Noisy and under staffed
Startled from my sleep at silly oclock by a delivery, and couldn't figure out how to turn off the noisy aircon. Unknown by me a colleague was staying at the hotel and had the same general opinion...not sure if it's because it's next to the football stadium?
Lovely staff though really couldn't do enough for you, a real credit to the Company...
Strange Lounge layout as well??
February 27, 2013
Rated 3.0 out of 5.0 by londonmag as expected, but still no heating
hotel, exactly as expected and always good to have as much tea and coffee to get you through the night !
staff always helpful, but this is the 3rd stay in 3 weeks, where the heating is not working.
Different rooms each time, and each time, met with convection heater or electric bar heater in room.
embarrassing for the chain really - must question that without the priority club being what it is, would it be busy ?
February 11, 2013
Rated 4.0 out of 5.0 by Oldfox Warm and comfortable.
This is a good example of this type of hotel. Clean and well run with a friendly staff.
The room was very well presented and the bed to my taste. Even the heating system did my bidding, which is not always the case with this level of hotel.
The breakfast was as expected and the scrambled egg excellent.
The one complaint that could be levelled is that the foyer area was treacherous to walk on. Admittedly on this evening it was snowy outside and a lot of slush came in on guests boots but it is not beyond the bounds of possibility that temporary matts could have been placed over the whole area to stop the slippery floor. A dangerous situation this one and it is not sufficient to just put warning signs, they have to be more pro-active in reducing the danger - at least dry the floor with a cloth from time to time. I saw a number of people slide as they walked over the area and it could have been broken wrist or ankle time! Needs to be addressed in our wet climate this problem. To be fair many hotels with composite or marble floors have the same problem when rain or snow is about.
January 24, 2013