Rated 3.9 out of 5 by 149
Rated 5.0 out of 5.0 by Jackie-Steph All staff pleasant and polite
My daughter and I stayed here for two nights was right next to Leicester stadium . Which was very good as we were there to see one direction playing in a football match for charity . Clean room ,staff very pleasant . not far from town centre .
June 1, 2014
Rated 4.0 out of 5.0 by Business79 Confortable but very poor breakfast
Overall not too bad but the breakfast choice let the hotel down
May 31, 2014
Rated 5.0 out of 5.0 by soulie101 First class staff, clean comfortable room
Ideal location for an event at Leicester City F.C stadium, not too far from the city centre either. large car park with free parking. The staff were very friendly and efficient. The room was very comfortable and clean and all the appliances were in working order.
The areas where things may be improved are in the breakfast area which we found crowded and there was a shortage of plates.
Also the food in the restaurant was expensive we went to the pub a 5 minutes walk up the road called Local Hero and found similar dishes to those in the restaurant at almost half the price
May 29, 2014
Rated 3.0 out of 5.0 by Boaby So-so
Would i stay here again - probably not...
Opted for 2 single beds and got a double bed and sofa bed instead - sofa bed was awful to sleep on. Duvet didnt have cover on them either. Room decor was out dated to the other properties which ive stayed in. 10 minutes before check out time the house keeping staff came and left my door open - whilst i was showering! Kept on banging the door.
Breakfast was poor, especially when i know what IHG are capable of having stayed in various Holiday Inns over the past couple of years.
Poor management is most probably to blame and no doubt i will get a generic reply from their staff thanking me for their stay and trying avoid the real issues with this property.
On the plus side - free parking!
May 13, 2014
Rated 5.0 out of 5.0 by David4574 Like a second home
I lived there for 10 months, 3 to 4 nights a week. One the cleanest places I have stayed with really accommodating and friendly staff.
May 12, 2014
Rated 5.0 out of 5.0 by M R Ansari Nice river view and value for money
I used my rewards points to stay. The Priority Club membership is really rewarding. The hotel is nicely located with quick access to university of Leicester, city center and adjacent to stadium.
April 14, 2014
Rated 4.0 out of 5.0 by Steven64 Good value
As always the service was very good, the rooms as alway very good, only let down is quality and choice of breakfast food, since it changed from full buffet to just egg, sausage and beens.otherwise very good
April 12, 2014
Rated 1.0 out of 5.0 by JoVP Convenient for football, otherwise avoid
Booked this hotel not realising it was a football night. When I had stayed previously, it was OK. However this time all the shortcomings were apparent:
1. Staff don't think it a problem that non - football guests are kept awake by unruly children.
2. No advice is offered in advance on how to reach the hotel in view of localised road closures.
3. Very poor breakfast. Lack of food and what was there was a laughable quality.
Overall this place knows it will gain football business, so the rest of us can go to ....
April 8, 2014
Rated 4.0 out of 5.0 by NIgelD66 Very good
Exactly what you'd expect... Clean, comfortable room, somewhere to eat etc... All good. Breakfast was a but basic but it was ok.
April 6, 2014
Rated 4.0 out of 5.0 by Ce2468 What happened to breakfast
Goo comfy clean hotel. But where was bacon at breakfast?
April 1, 2014
Rated 5.0 out of 5.0 by Hubz04 We'll be back!
Second time I've stayed here. Great location, quick walk or taxi to town centre.
Aside from location there is parking and the staff are brilliant. Great price and wry comfortable rooms.
April 1, 2014
Rated 5.0 out of 5.0 by RichK82 Basic, clean and perfect for football.
As ever a very nice stay with top staff.
March 28, 2014
Rated 1.0 out of 5.0 by Miss P Awful
Check in staff poor, check in process very poor, uncomfortable bed it was on wheels and moved at any opportunity .
This hotel was terrible. Should not be allowed to use the Holiday inn name at all. Wouldn't stay here again if I was paid !
March 27, 2014
Rated 4.0 out of 5.0 by GordsGuinness Very friendly reception
Stayed one night, very friendly and helpful reception staff. Rooms as good as any holiday inn express. Not the easiest hotel to find but free car parking and free wifi in room - but very complicated way to use needing to register and the log in using the longest password I've ever seen with 16 characters! But that's not too important, overall this is an ok hotel.
March 23, 2014
Rated 5.0 out of 5.0 by SIR BUCKY No prolem Good Night
Free parking and good value as not too far from City. Hotel looks modern and well maintained.. Staff were friendly and helpful enough. Room met all needs with a comfortable bed. Good enough breakfast in a pleasant eating area. Breakfast quality was good and supply of food adequately maintained. Will recommend this hotel
March 21, 2014
Rated 3.0 out of 5.0 by ingosixx Very freindly staff
Staff very freindly and helpful.
Room service was fast and very tasty.
March 16, 2014
Rated 5.0 out of 5.0 by Boomanandan excel room
The heating controls to be set for winter conditions to adjust the temperature range expected. Bit more veg items on the bkfast menu
March 8, 2014
Rated 4.0 out of 5.0 by waste my time with nick n Very good little improvements would make it better
Clean comfortable room. Good staff. Fair breakfast. More than 2 sachets of coffee would be nice though and some drinking chocolate.
March 8, 2014
Rated 2.0 out of 5.0 by cazzi Reasonable stay - Disappointing Customer Services
Hotel clean, very reasonably priced, breakfast good but small area and gets full at peak times, car park full due to nearby football match - would be preferable if spaces reserved for guests. Kept awake all night by noise from a neighbouring room (room empty and tv on full blast but took 3 hours to investigate). Response from reception and Customer services was clearly just producing corporate responses and the apologies were not personal to my issues, they failed to answer all my requests for complaint policies or procedures so in the end I gave up trying to get any sensible answers to my complaint.
This hotel is in a good location and I would have returned had the customer service been better,
March 4, 2014
Rated 4.0 out of 5.0 by AdamH81 Research on Leicester football match days
We arrived only to find out that Leicester City were playing football at home, as the hotel is right next to the stadium we had to sit in the car for near enough an hour until they opened the road and we could check in.
At no point when I was booking was I made aware of this, I feel a little note should warn people of match days.
Once finally checked in could not fault the staff or the hotel, only slight downside the sofa bed just has a sheet put on so a little uncomfy for my 3 yr old.
February 26, 2014
Rated 4.0 out of 5.0 by fuzzyforreal good nights sleep due to comfortable bed, which makes a nice change.
Good, clean hotel. Stayed in accessible room and the wet room was excellent, good powerful shower. Would stay here again if ever in Leicester. Queit area but close to city centre. 5 mins drive to shopping areas, restaurants and cinema
February 23, 2014
Rated 4.0 out of 5.0 by Kevin 1958 Staff very helpful
I checked in and was told that I could order food which could be delivered although as a gold elite member a per authorisation of £50 was taked and I was wondering if this is normal practice
I mentioned the 200 points I had received at the Watford Junction and was then offered the same here or a free drink .
The room was clean and tidy with a variety of TV channels and tea and coffee available.
Breakfast was good apart from one of the coffee machines not working and on checking out there were several people waiting to check out at 8 ,30am apart from a few minor points I would return her again
There was plenty of car parking spaces and the staff were helpful and very friendly
February 23, 2014
Rated 3.0 out of 5.0 by mdlister Not my best Holiday Inn Experience
Stayed in the Holiday Inn for a business trip, I've stayed in a few holiday inn's and thought it would be as good as my last visit to Shrewsbury which was outstanding. Sadly I was a little disappointed. My Phone and the Wifi didn't get along, Staff didn't seem overly friendly and was asked for a debit\credit card for a deposit on damages to the room. This was a new one for me after staying in Shrewsbury I wasn't asked to provide any details in case of damages to the room. When questioning it I was told every hotel does it.
One of my colleagues checked their card while away to find the £50 deposit was taken out and would be refunded if everything was ok. I will be monitoring my credit card and will be seeking a refund on any interest charges incurred if this happens to me.
I like Holiday Inn and will be staying again hoping that this was a one off.
February 21, 2014
Rated 2.0 out of 5.0 by Wombat27 Heating problems and small beds
The location of this hotel is great, nice easy, free parking next to the football stadium. When we entered the room it was freezing cold, however, and after fiddling with the heating for a while realised that it was not working, just blowing out air that was neither hot nor cold. Reception didn't seem surprised and brought up a portable heater.
I don't like to sleep in a heated room so we switched it off before going to sleep. This resulted in me waking regularly all night as the small double bed only had a very small double quilt which meant that when two shared the bed, one person ended up with lots of body exposed. It would be good to have larger duvets.
The check-in receptionist was friendly and offered extra points for Platinum membership which I chose. She said that they did not give points vouchers but entered this manually themselves, this has not been done.. The receptionist on leaving did not ask how our stay had been and did not wish us a good journey, which is unusual for HI staff.
February 10, 2014
Rated 5.0 out of 5.0 by James2014 Great Service, comfortable
Excellent staff, comfortable. Easy to park at location. Breakfast was good for a HIX
February 10, 2014
Rated 5.0 out of 5.0 by IanD76 Great nights stay for a budget hotel
Great all round stay considering the low price, was really impressed.Staff seemed genuine and were happy to chat. Breakfast was a bit poor as there was no bacon on the breakfast.
February 10, 2014
Rated 5.0 out of 5.0 by MaryAnn7 Spacious comfortable rooms
A lovely experience, we have stayed in many Express Holiday Inns and would definately recommend Leicester.
February 3, 2014
Rated 4.0 out of 5.0 by ab622 Overall a good experience
Friendly staff, nice clean room. The only downfall was a noisy heating systems when the metal warmed up or cooled down the system made large cracking noises. This kept me up for some of the night since the thermostat was on so the heating system kept turning on and off. But overall a nice experience
February 2, 2014
Rated 4.0 out of 5.0 by Cathy75 Ideal stay
Stayed over to go to a concert. Was ideal for the short amount of time. Could have done with some bacon & the coffee wasn't great! King size quilt on a double bed would be much more comfortable, other than that, thanks x
January 29, 2014
Rated 4.0 out of 5.0 by B & G plus 1 Very good service,rooms comfortable,and food acceptable
Needed an overnight stay close to Leicester Royal Infirmary and this suited ideally. The service we received was excellent and the rooms met the standard we expected. Will use this hotel and/or group again.
January 24, 2014