Rated 4.0 out of 5 by 49
Rated 5.0 out of 5.0 by xxxx12345 Missing DVD Player
I'm pretty sure there was a DVD player in my room when I checked in then I noticed it was gone one night. I'm even more concerned about this because I had the do not disturb sign on my door.
February 16, 2013
Rated 5.0 out of 5.0 by Queen33 Great Staff
My husband fell and broke his hip on Thanksgiving Day. He had surgery on the next day. We were at your hotel when it happened, so I was there while he was in the hospital. He was sent to rehab in Livermore and so I stayed many days in your hotel so I could visit him there. I went home on the weekends to take care of business. Luis, took care of me. He told me I could check in any time and stay as long as I needed. I felt comforted to know that he would be there for me.
Alfonso was a great host at the breakfast bar. I knew by the way things were taken care of whether he was on duty or not. Nothing ever ran out, especially the coffee urns. And counters were always kept clean.
Pooja and Scarlet were always cheerful when I came through the lobby and asked about my husband.
The young boy whose name starts with an N was also very professional, courteous and helpful.
I can't thank them enough for making my stay comfortable and pleasant.
January 2, 2013
Rated 3.0 out of 5.0 by ClovisKap Poor check in instructions
Having stayed at this hotel numerous times in the past, I was surprised when the thermostat did not work. It was late and the room was only slightly cooler than I like, so I decided to report it in the morning. The morning clerk was upset to find that I had not been told about the new system that required a door lock card be inserted in the light switch plate by the room entrance to power up the thermostat. He said that the night clerks are bad about advising check-ins about the new energy upgrade. He pointed out a sample display on the counter that showed how the key card worked. There was no signage or explanation on the display to say what it was for.
It would have been very nice to have signage on the display and a sign or instructions on the thermostat. I will stay here again, because of location, but will start asking if there is anything new that I need to know about. This location is also bad about recognizing Platinum card members or offering bottled water. A small thing, but much appreciated.
December 14, 2012
Rated 5.0 out of 5.0 by goldlevelclub1 Very relaxing and comfortable
I count on my Holiday Inn Express experience to be comfortable and relaxing and this hotel was no exception. Our room was spacious, luxurious even.
This location is very convenient and I'm sure I'll stay here again..
December 14, 2012
Rated 5.0 out of 5.0 by Hannahbanana Friendly staff
This was not a planned stay, but being extremely tired, we automatically looked for a Holiday Inn Express. Our stay was very comfortable and the desk staff were very friendly. Would do it again.
December 13, 2012
Rated 5.0 out of 5.0 by Pears Clean, Comfortable, and Calming
All was great. Would like to see a different scent for the shampoo, soaps, etc. I am allergic to cinnamon and sure others are too.
December 4, 2012
Rated 5.0 out of 5.0 by RodB Very quiet location
Very quiet location. Most hotels are along freeways which are very noisy. This property is well off the highway, resulting in a quiet night. Well care for facility. Will definitely return when in the Livermore area.
November 27, 2012
Rated 5.0 out of 5.0 by Maylan Great People
This property has the finest staff I have ever seen. I travel a great deal and will go out of my way to stay here. Clean, comfortable but it's the staff that makes it the best. Luis is an outstanding person, always smiling and ready to help.
November 21, 2012
Rated 2.0 out of 5.0 by Ataholidayinneveryweek Don't expect Priority club treatment
I am Platinum level and they did not even acknowledge my membership. As a Platinum member, wherever I go I get the special treatment. Not here. They seem no to be affiliated with the corporate brand. The only reason I stayed here is my loyalty to the brand. Very disappointed. Probably will not stay there again
November 5, 2012
Rated 5.0 out of 5.0 by KCRoy Excellent Service
I stayed here two nights on a Government rate. Room was spacious and clean. The evening cocktail was a nice touch. Breakfast was hot and plentiful. Staff was friendly and helpful. Especially Louis (sp?) that worked the front desk in the evenings. He answered questions for me, printed out directions to my next stop - even called the hotel I was headed for to ask about their airport shuttle. Thank you for a great stay!!
October 22, 2012
Rated 3.0 out of 5.0 by TAD777 Elevator problems
We were stuck on the elevator for almost an hour.
There was very poor ventilation and the staff just left us hanging.
They checked with us a couple of times but left.
When we tried the phone it just screeched loudly at us.
The sales manager, Donna, was apologetic the next day and we were given one night. However, we hope the problem is properly addressed.
October 16, 2012