Rated 4.0 out of 5 by 56
Rated 2.0 out of 5.0 by 3rn35t Filthy but decent location seems safe
This place seemed unsanitary and dirty. There was a green piece of mucous dried on the remote, which looked like it hadn't been wiped down in several weeks. This should be a fundamental requirement. It left me wondering if this location even changes the linen, or ever washes the linen, towels or even vacuums the carpet. I have been a gold and platinum priority member. I recommend holiday inn express from personal experience and have chosen to stay at HIE locations in at least 10 different states. As a district manager, market manager and field training manager for over 10 years I can stay anywhere, but choose HIE for their always reliable WIFI and clean standards of their properties. This is NOT the standard here. I need to find an alternate HIE in this area for future, monthly, business trips in this area or a competitor for those 12 stays minimum per year.
April 4, 2013
Rated 5.0 out of 5.0 by David2000 What a quite location. Great....
Although close to the freeway it was a quite location which ensured a good night's sleep. The hotel offered a friendly check in and Priority Club Membership was recognised. The room was clean and of a high standard with a large 42" TV for entertainment. Although a DVD player was available in the room a few HBO movie channels would have been welcome. The breakfast was well stocked with all the items you would expect at the Express breakfast and was available earlier than posted. The hotel advertised a complimentary shuttle service and although we did not use this downtown Livermore has a large selection of bars and restaurants which could be worth visiting.
April 3, 2013
Rated 5.0 out of 5.0 by Bernice93 Convenient to Fwy, easy to find and EXCELLENT conditions
I am hooked on Holiday Inn Express - breakfasts included with nominal (current) Inn rates. AND MOST LET ME TAKE MY 14lb dog in with me (sometimes a fee). I have my priority card with me at all times and use it when I can. I am saving up my priority points for a stay on the California Central Coast the summer of 2013 and of course in a Holiday Inn Express (Which often denotes my destination)
April 2, 2013
Rated 2.0 out of 5.0 by lwhittenjr Not Happy
As a business traveler this has been one of my worst hotel experiences to date. First off, I booked online and realized I would be staying in a handicap accessible room, which is fine, but the adjustable shower head never worked properly so I had to shower with the water spraying my crotch. It did have the flexible hose so I could remove the shower but this always proves difficult for someone 6'4". Secondly, the room was really out of date with the other competitor hotels in the area. I booked this location out of convenience to the 580 corridor but would gladly stay in a less convenient area for any return trips. The bed and pillows were ok, but the blinds were difficult to pull together enough to block out incoming light. At 6:30 am the trash truck arrived to dump the dumpster outside my window, which woke me early. The cleaning gals began banging on my door at 8 am as I was in the shower. I normally only put out the do not disturb sign if I am going to be in my room until after 10am and never had this happen this early before. Lastly, I went down for breakfast at 9 am and they had shut it down...don't know the specific policy at this location but all other hotels in the range that offer free breakfast are usually open untill 10am.
March 12, 2013
Rated 4.0 out of 5.0 by catchvin Amazing Location
The Location of the hotel is very nice,close to nature .I liked it very much..
March 8, 2013
Rated 5.0 out of 5.0 by Ronk9 Missing fruit at breakfast
Loved our stay, the only problem is that we wanted a piece of fruit for breakfast (like an apple or banana) and were told by a staff member that fruit was not served because it couldn't be obtained from the supplier. Huh?
February 23, 2013
Rated 4.0 out of 5.0 by Blackrock Very nice place to stay...
Very nice. Easy access to 580. Very nice staff. Easy access to the Bay area.
February 23, 2013
Rated 5.0 out of 5.0 by xxxx12345 Missing DVD Player
I'm pretty sure there was a DVD player in my room when I checked in then I noticed it was gone one night. I'm even more concerned about this because I had the do not disturb sign on my door.
February 16, 2013
Rated 5.0 out of 5.0 by Queen33 Great Staff
My husband fell and broke his hip on Thanksgiving Day. He had surgery on the next day. We were at your hotel when it happened, so I was there while he was in the hospital. He was sent to rehab in Livermore and so I stayed many days in your hotel so I could visit him there. I went home on the weekends to take care of business. Luis, took care of me. He told me I could check in any time and stay as long as I needed. I felt comforted to know that he would be there for me.
Alfonso was a great host at the breakfast bar. I knew by the way things were taken care of whether he was on duty or not. Nothing ever ran out, especially the coffee urns. And counters were always kept clean.
Pooja and Scarlet were always cheerful when I came through the lobby and asked about my husband.
The young boy whose name starts with an N was also very professional, courteous and helpful.
I can't thank them enough for making my stay comfortable and pleasant.
January 2, 2013
Rated 3.0 out of 5.0 by ClovisKap Poor check in instructions
Having stayed at this hotel numerous times in the past, I was surprised when the thermostat did not work. It was late and the room was only slightly cooler than I like, so I decided to report it in the morning. The morning clerk was upset to find that I had not been told about the new system that required a door lock card be inserted in the light switch plate by the room entrance to power up the thermostat. He said that the night clerks are bad about advising check-ins about the new energy upgrade. He pointed out a sample display on the counter that showed how the key card worked. There was no signage or explanation on the display to say what it was for.
It would have been very nice to have signage on the display and a sign or instructions on the thermostat. I will stay here again, because of location, but will start asking if there is anything new that I need to know about. This location is also bad about recognizing Platinum card members or offering bottled water. A small thing, but much appreciated.
December 14, 2012
Rated 5.0 out of 5.0 by goldlevelclub1 Very relaxing and comfortable
I count on my Holiday Inn Express experience to be comfortable and relaxing and this hotel was no exception. Our room was spacious, luxurious even.
This location is very convenient and I'm sure I'll stay here again..
December 14, 2012
Rated 5.0 out of 5.0 by Hannahbanana Friendly staff
This was not a planned stay, but being extremely tired, we automatically looked for a Holiday Inn Express. Our stay was very comfortable and the desk staff were very friendly. Would do it again.
December 13, 2012
Rated 5.0 out of 5.0 by Pears Clean, Comfortable, and Calming
All was great. Would like to see a different scent for the shampoo, soaps, etc. I am allergic to cinnamon and sure others are too.
December 4, 2012
Rated 5.0 out of 5.0 by RodB Very quiet location
Very quiet location. Most hotels are along freeways which are very noisy. This property is well off the highway, resulting in a quiet night. Well care for facility. Will definitely return when in the Livermore area.
November 27, 2012
Rated 5.0 out of 5.0 by Maylan Great People
This property has the finest staff I have ever seen. I travel a great deal and will go out of my way to stay here. Clean, comfortable but it's the staff that makes it the best. Luis is an outstanding person, always smiling and ready to help.
November 21, 2012
Rated 2.0 out of 5.0 by Ataholidayinneveryweek Don't expect Priority club treatment
I am Platinum level and they did not even acknowledge my membership. As a Platinum member, wherever I go I get the special treatment. Not here. They seem no to be affiliated with the corporate brand. The only reason I stayed here is my loyalty to the brand. Very disappointed. Probably will not stay there again
November 5, 2012
Rated 5.0 out of 5.0 by KCRoy Excellent Service
I stayed here two nights on a Government rate. Room was spacious and clean. The evening cocktail was a nice touch. Breakfast was hot and plentiful. Staff was friendly and helpful. Especially Louis (sp?) that worked the front desk in the evenings. He answered questions for me, printed out directions to my next stop - even called the hotel I was headed for to ask about their airport shuttle. Thank you for a great stay!!
October 22, 2012
Rated 3.0 out of 5.0 by TAD777 Elevator problems
We were stuck on the elevator for almost an hour.
There was very poor ventilation and the staff just left us hanging.
They checked with us a couple of times but left.
When we tried the phone it just screeched loudly at us.
The sales manager, Donna, was apologetic the next day and we were given one night. However, we hope the problem is properly addressed.
October 16, 2012