Rated 4.2 out of 5 by 28
Rated 4.0 out of 5.0 by Scrouge70 Great Service
The staff was outstanding. They were very professional and helpful.
Had a wonderful stay.
August 20, 2013
Rated 4.0 out of 5.0 by HRWSBP Clean and comfortable room
A clean and comfortable room with plenty of space.
August 18, 2013
Rated 4.0 out of 5.0 by Ric10 shower
Stay was good till the last morning when I had no shower.
August 2, 2013
Rated 4.0 out of 5.0 by Munich Breakfast
Do not like the fact that plastic utensils, plates and coffee cups are used for breakfast. It may be more a convenience for the hotel and less expensive as well, but I feel it is just plain cheap to treat a guest that way.
July 5, 2013
Rated 5.0 out of 5.0 by macy2233 excellent stay in Lompoc!
Welcoming, friendly staff. Room was large and very comfortable.
June 24, 2013
Rated 4.0 out of 5.0 by Juleslxs143 Yearly event
Every year at this time, AIDS Life Cycle (ALC, a 545 mile bike ride from SF to LA) comes to this town (Lompoc). I almost make sure that I reserve a room here because of the comfort and the staff.
June 15, 2013
Rated 5.0 out of 5.0 by JoyRide1700 Holiday Inn Express Excellent Value
My husband and I were staying at the Holiday Inn Express at Lompoc as well as couple other towns. We were pleasantly impressed with the large room and excellent services and amenities. There were some nice touches on the bed and we were very satisfied with the quality and service we got from Holiday Inn Express in all three locations.
Holiday Inn Express exceeded our expectation. It;'s excellent. We will definitely be returning to Holiday Inn Express in our travel.
June 14, 2013
Rated 5.0 out of 5.0 by cjenniferb 10 for solvang
we were a family of 10 with three rooms and everyone was happy
great service, great comfort would recommend highly
June 7, 2013
Rated 1.0 out of 5.0 by RECALCULATING RECALCULATING
It's hard to know where to begin! When you check-in they have you sign one of those registration cards. The standard kind that you "initial here" and "sign there" type. Since we don't smoke, I did'nt bother to read it. This came back to bite me. (More on this later). As a clue to future experiences we saw three men dumpster diving at the corner of our building. they had trash scattered all around the place. Going into our room it looked worn and somewhat shabby. The carpet was discolored in several spots and it needed a good shampooing. Having lived in Lompoc many years previously, we knew that IHG had bought this property from Quality Inn and remodeled it. Since then it appears to have been neglected. We had a two bed room so we got exactly two wash clothes, two hand towels and two bath towels. All of which could be used to sand wooden floors. If we had kids with us I guess they were expected to share. Our next experience was breakfast. Lucky us! It was marginal at best. I learned from the clean-up lady that cooked entrees were brought in frozen and reheated or reconstituted on-site. This included reheated scrambled eggs, bacon, biscuits and gravy, etc. It was along the order of MREs.
Now back to check-in. As mentioned, I "initialed" and "signed" where directed without reading the fine print. Admittedly, my mistake! Later, a blinking red light on our room phone told us to call the front desk. Upon arrival at the desk I was informed that a $250.00 'Deep Cleaning' charge had been added to my bill. What was this?! It turned out that in the fine print of the sign-in card is the declaration that there is 'No Smoking" and "No Pets" or the guest is charged a 'Deep Cleaning' fee to sanitize the room.The motel claimed the maids had found some hair from my friends cat that we had brought along to be sure she received her twice daily medication. There were no signs regarding 'No Smoking' or 'No Pets' anywhere in the room. The front desk claimed there was a sign on a side table in the lobby and I should have seen it. I protested the lack of notification and signage in the room to the Front Desk Manager. Her attitude was resolute - no exceptions! Later after we returned home I tried to contact the General Manager. Every time I called I got her answering machine, even when the operator said she was in her office. When I finally left a message to call me - - sure enough the Front Desk Manager returned my call. All in all it was not a pleasant place to stay even if you discard the "Deep Cleaning" incident. Somehow I think our room is about the same as we left it. I suggest you RECALCULATE.
May 31, 2013
Rated 4.0 out of 5.0 by shiloh441954 Nice place to stay, reasonably priced.
It was a very good stay up until the morning we were leaving. We went to breakfast and when we come back our room door was open and the maid had her vacuum cleaner in the room with our belongings still in the room and she was not in the room or even near the room. I finally found someone and asked them what the heck was going on. The person I asked knew very little English and could not understand what I was trying to convey with regard to why our room was being cleaned with our belongings still in the room. She had to go find someone that understood what we were trying to explain, but she just basically blew us off. Common sense tells you if you clean a room with people's belongings still in the room and check out time is 2 hours away, that they might use the room some more and then cleaning it becomes a moot point. Would you want to check into a room where the room was cleaned and then someone used it for a couple more hours? Totally not acceptable service!
May 30, 2013
Rated 5.0 out of 5.0 by Parker3097 Good quality rooms and excellent customer service
A group of us stayed here on a bicycle trip and found the property to be in good repair. The staff that checked us in was superb. Most of the cyclists arrived early and in a group, but the staff really stepped up to make sure everyone was checked in as quickly as possible.
Additionally, our contact with Christy was excellent in advance of our meeting. She did everything she promised and was a true professional.
May 24, 2013
Rated 5.0 out of 5.0 This Hotel Rocks
Cannot believe this is only a holiday Inn Express..
May 15, 2013
Rated 5.0 out of 5.0 by Ksap Great Stay
This was one night among 14 that we were hotel hopping. This was one of our best.
Clean, Friendly, and quiet!
Could not ask for anything more!
April 5, 2013
Rated 5.0 out of 5.0 by Vcmomof2 Clean room, nice breakfast, and friendly staff, but
The "heated" pool was dirty and cold. Really missed the cookies at night!
April 4, 2013
Rated 5.0 out of 5.0 by Pelelicious World Class
Why choose the Holiday Inn Express whenever you are in Lompoc?
CLEANLINESS: The staff and maintenance crew really do a great job keeping things in working order. Our room was very clean and neat. Everything worked and we had no problems. The breakfast buffet was always kept neat and clean too. The hardworking staff member in the dining area was always on top of keeping the food hot and stocked. Just terrific.
HONESTY: What can I say? We inadvertently left an entire bag of souvenirs even after we thought we checked the room before we left. Housekeeping diligently turned our items in and the front desk sent them to us pronto. Not only was the front desk kind and professional on the phone, we felt they went above and beyond to get our things back to us right away. Top notch communication skills on their part meant we received our items back with the least amount of shipping charges and no problems whatsoever. I give them an A+ for the way they handled our issue front to back.
QUALITY: Everything worked. Our room amenities, the business center, the dining room were all clean and in great condition.
SERVICE: As mentioned before, the entire front office (AM & PM shift) including Christy and Paola, know how to take care of the guests. This hotel is our choice whenever we decide to visit Lompoc because the staff really sets their standard high and we really appreciate it!
P.S. Thank you for recommending the restaurant Thai Kitchen and Jalama Beach Cafe. Both places were absolutely wonderful!
April 3, 2013
Rated 4.0 out of 5.0 by FilmChris Excellent Service, but amenities need work
I stay at this location for 2-3 weeks every year, and the fact that I continue to come back year after year is a ringing endorsement. Customer service is excellent, with the front desk staff and management very attentive and helpful.
There were a few issues during my last visit, however. Most notably was the complete absence of a WiFi signal in my room. Coupled with no cellular signal in my room (not the hotel's problem, of course), this was fairly inconvenient. I contacted the front desk about the problem, who dispatched a tech to evaluate, but the problem was not fixed during my stay. Others in my group did not have this problem, so I'm confident the low signal strength was isolated to my room and/or general area.
The breakfast is fantastic, with great service and a wide selection of complementary items (both hot and cold). Hot food items (eggs, breakfast meats) are alternated between scrambled eggs & sausage on one day, and a cheese omelet and bacon on the next. For long term stays, this does tend to get a bit old, but if you're only staying for a day or two this is perfectly acceptable.
All in all, I highly recommend HIE Lompoc and will definitely be back in the future.
February 20, 2013
Rated 5.0 out of 5.0 by Rodztoy Awesome Staff and Great Room
The entire staff is extremely pleasant, but Paola and Christy stand out. This Holiday Inn must be known for hiring models but they actually do their jobs well. New carpet in the rooms make this the best stay in Lompoc. Great job everyone ,,,, keep it up...
February 17, 2013
Rated 4.0 out of 5.0 by TACMAG Great Stay...
Had a great stay for the night. Staff was great. Food needs some work on the flavor side but overall selection was great for the price.
December 11, 2012
Rated 5.0 out of 5.0 by tmiz Good location, great service
Staff was friendly and helpful. Our room was clean, comfortable and available when we arrived.
Blacksmith Steakhouse was recommended and while slightly high priced, the food was very good and very plentiful.
December 4, 2012
Rated 5.0 out of 5.0 by RitaRoo28 Perfect Experience
I have to say that after a long road trip across the country, to get to Lompoc for business, your hotel was a welcome site! What a way to spend the week! The bed was the most comfortable bed I have ever slept on in my life! I actually took a photo of the label so I could buy the same type when I returned home. I was so at home, that I never felt like I was on a business trip.
The staff were so helpful and the lady in the breakfast area was the sweetest person; always so helpful and friendly. I only wish I could remember her name. The HUGE breakfast buffet was to die for! I can just taste their sausage gravy and eggs right now. Thank you to all of the staff for making my trip such a memorable and enjoyable one. I have already recommended you to a coworker that will be headed that way and when I return, I will definitely be staying with you guys again!
November 29, 2012