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Rated 4.0 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 by Convient and comfortable hotel I stay regularly at the hotel because of its convenience for working in Croydon and because it provides a consistent good standard of service and comfort. The staff are friendly and welcoming. The down side is that the building is squeezed into a very tight space at the back of shops. This leads to a very poor first impression when approaching the building and a relatively high level external noise in the early hours from deliveries and collections which can be disturbing if you do not have a room at the back of the hotel. September 17, 2014
Rated 5.0 out of 5.0 by A brilliant hotel A brilliant hotel within easy reach of London Victoria and the west end. September 14, 2014
Rated 2.0 out of 5.0 by I'd only stay here again if I had no other choice Not a great placed hotel down an alley filled with rubbish carts and litter from the stores it's behind. The front was crowded by smokers making it difficult to even get in. It's an express so I wasn't expecting much but the room was poorly designed, and skirting boards and desk were damaged. TV was aging with a damaged remote control. Breakfast was limited September 9, 2014
Rated 5.0 out of 5.0 by Relaxing and Pleasant It was great overall from check in to checkout Shre from reception was great and excellent he helped me out with surrounding areas. All the staff in the hotel were great and excellent. September 6, 2014
Rated 4.0 out of 5.0 by cama incomoda servicio bueno En general los son hoteles de relación calidad/precio buena o muy buena, la experiencia positiva, la habitación amplia y limpia, el desayuno suficiente la atención del personal buena a muy buena, a destacar que el colchón no era el apropiado por demasido blando y la cama un poco estrecha para dos personas, el resto como dije anteriormente, bueno a muy bueno, sin duda, seguire utilizando esta marca de hotel September 4, 2014
Rated 4.0 out of 5.0 by Great Service On arrival I was dealt with in a professional manner by the receptionist, who was able to deal with a problem that we had. Greeted as a IHG member! and by my name. We were given the choice of floors for our room. The room was clean and airy. Breakfast in the morning was simple but adequate. Overall experience was good. As was our previous visit. September 2, 2014
Rated 5.0 out of 5.0 by Excellent service good size bedroom This was our first experience with holiday inn express. Great service from the staff and very happy with quality and cleanliness of the rooms. The beds and pillows were very comfortable especially after a day of walking around London. The breakfast buffet was excellent with a good variety of food available and drinks. Overall a great stay and will use again. August 31, 2014
Rated 1.0 out of 5.0 by shocked on arrival waited over half an hour due to a customer unhappy with a mistake in there booking. once checked in we went to our room to find it smelt like an ash tray, we went to reception to inform them and asked to be moved but we were told they were fully booked. if it hadn't have been 1;30 in the morning i would not have stayed as the smell was so bad it gave me an instant headache. due to the headache I was unable to sleep, so you can imagine i wasn't in the best of sorts in the morning, i then went for breakfast, well if you can call it that, it was like a feeding frenzy, as nothing was being replenished, so what was left people were just grabbing it. i have stayed at a fair few holiday inn's in the uk and abroad and non have been like what we experienced at this one,so i would say it must be a one off. but i wouldn't stay at this hotel again even if you payed me. August 28, 2014
Rated 5.0 out of 5.0 by Reception Staff Welcome On arrival the reception greeted my family and I in a professional and polite manner informing us about the hotel and that we would have to be provided with a different room that was accessible to a wheelchair. Reception staff informed as to how long it would take for the room to be available and invited us to take a seat in the lounge area. Subsequently a member of the reception staff informed us when the room was available and showed us to the room. Whilst in the room the reception staff member informed us that if at any point we needed to contact reception to press 0 on telephone. Also informing us that hotel card will have to be used to gain access to different parts of the hotel. August 28, 2014
Rated 4.0 out of 5.0 by Weekend Stay The team arranged for a late book out (14:00) after a long night at work put me in a quite room, where i wasn't disturbed. Great night sleep, excellent value at under £80 for the night, friendly staff and a spotless hotel. Great stay thanks to all concerned. PC August 26, 2014
Rated 5.0 out of 5.0 by Optimal für London Besuch Freundliches Personal und gutes Preis/Leistungsverhältnis. August 23, 2014
Rated 5.0 out of 5.0 by Amazing service This hotel is absolutely amazing. The staff there is so warm August 21, 2014
Rated 5.0 out of 5.0 by tour por europa Mi viaje fue de placer. hice mi reservación por internet y en cuanto llegue el personal de recepción fue muy amable, me asignaron habitación inmediatamente, respondieron mis dudas eficazmente, hay dos chicas que hablan español lo cual facilita mucho a quienes hablamos poco inglés, la habitación moderna, de buen tamaño y muy limpia, las instalaciones son modernas, es un hotel pequeño, modesto, pero muy bueno en relación costo beneficio, el unico inconventiente es que como iba de placer la ubicación es un poco alejada de las atracciones turisticas, aunque a tres cuadras tiene la estación de tren que te lleva al centro de londres y llegas en 20 minutos., tambien esta alejado del aeropuerto, pero tiene una linea de camión la 224 que te deja a tres cuadras del hotel como en una hora de trayecto. August 13, 2014
Rated 5.0 out of 5.0 by highly recommend to others Had a lovely stay could not fault it had a lovely sleep and a great breakfast August 12, 2014
Rated 4.0 out of 5.0 by Great Service - OK Room The staff was excellent…very friendly and responsive. The breakfast was good, but would have liked to have had more variety, selection. The room was adequate, but pretty much bare bones. No refrigerator nor microwave. Nothing special to the decor, the furnishings were sparse, and the bathroom was dated. The room, however, was clean and the beds were comfortable, although a bit small. The hotel was hard to find initially (walking with suitcases from bus station) and not in the best location. However, there were a few American eateries around plus a bakery and grocery store. Trips into London require a 20-minute railway ride, and it takes about 10 minutes to walk up to the train station. Also, it's about a 90-minute bus ride from Heathrow airport. Next time I will more than likely book a hotel closer to London. August 7, 2014
Rated 4.0 out of 5.0 by Great Customer Service Convenient location, very responsiveness staff who go out of their way to accommodate requirements. Will certainly stay at this hotel again. August 7, 2014
Rated 5.0 out of 5.0 by sehr gutes Service Sree und Jhevel haben uns während dieser Woche sehr gut betreut ( Zimmer, Reisetipps, checkout-Zeit) August 1, 2014
Rated 5.0 out of 5.0 by Wonderfully We arrived late in the day and the staff were able to meet my requirements. Breakfast was nice and easy too. Will be back July 31, 2014
Rated 3.0 out of 5.0 by Good rooms, poor service The hotel is well maintained, clean and modern with great beds and good breakfast. Most of the staff were friendly and efficient but some were rude and unhelpful when I encountered a problem at check in. Overall I would say it's a good hotel but beware if you have any problems with your reservation and that is when customer service seems to go out the window. July 30, 2014
Rated 5.0 out of 5.0 by hotel was clean and comfortable staff was all great and tried very hard to make your stay as comfortable as possible, did not have any bad experience. July 25, 2014
Rated 5.0 out of 5.0 by Teriffic stay - The staff, location and comfort made this a great choice to stay. First the hotel is tucked behind the main road making it quiet, If you can get a room on the upper floors you will have a terrific view of the the countryside. It's located just 10 minute walk from two train stops. It is also right next to a major shopping mall and local market. The staff greated us and had everything ready. They came up with great choices of things to do. They really knew what they were doing. True professionals. The hotel itself was very clean, Beds comfortable, even the pull out couch was good. For a small room, it was great. The only thing I would do to improve is the breakfast. The eggs were a little bland. Kind of tasted like powdered eggs. Maybe some bacon. But besides that, everything was a hit. Thank you!!! July 21, 2014
Rated 3.0 out of 5.0 by Our stay in Croydon The room was noisy. Staff was very friendly and nice.. July 18, 2014
Rated 2.0 out of 5.0 by Internet very bad The internet was very bad and if you have work to do on a laptop please don't because you can't! My college booked out early due to this and another booked another hotel for the following week. If you have room at the front of the hotel you will get an early wake up call from the local stores getting their delivery and of course the bin collection. We felt more comfortable getting back to the hotel before it got dark due to it's location. The rooms are very clean and the staff are really helpful and polite nothing was to much trouble. July 15, 2014
Rated 5.0 out of 5.0 by Staff Excellent stay again, the staff were very polite, helpful and always willing to help out whenever anything was needed. July 14, 2014
Rated 4.0 out of 5.0 by Hotel magnifico en calidad precio Hotel estupendo en relación calidad precio, teniendo en cuenta otros hoteles de las misma categoría enLondres. El servicio de personal impecable y las instalaciones del hotel suficientes para lo que andábamos buscando. En próximos viajes a Londrs repetiré sin dudarlo. July 14, 2014
Rated 4.0 out of 5.0 by Breakfast staffs We had a wonderful time during our 4 nights here, especially the staffs at breakfast every morning, they are very nice and friendly July 14, 2014
Rated 5.0 out of 5.0 by Great customer service The front desk and the kitchen staffs were so excellent and professional. July 13, 2014
Rated 4.0 out of 5.0 by Overall a good experience This is the first time we have spent in a Holiday Inn, overall it was a good experience, the only problem we had was the key card. We had no idea how to use it, it was not explained on check in, we spoke to other guests and they had had the same problem. It was only speaking to them that we found out how to use it. I would have liked to have been asked by the staff if we knew what to do to use it in the lift and room door. But this was just a minor problem, overall it was an ideal stay for us. July 12, 2014
Rated 5.0 out of 5.0 by Friendliness and helpfulness of Staff We could not fault the friendly attitude of the reception staff. We were new to the area and were given great advise on transport etc. ( we were visiting Wimbledon tennis ), the staff seemed happy at work July 9, 2014
Rated 5.0 out of 5.0 by Great service and staff The staff at this hotel are always friendly, courteous and helpful with things not being a problem. July 9, 2014
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