Rated 3.8 out of 5 by 128
Rated 5.0 out of 5.0 by Ian53 Excellent reception staff offering great support
Arrived early evening with bikes and hotel staff very helpful in allowing temporary parking outside and taking bikes inside hotel for overnight storage in a vacant conference room. Reception staff were extremely efficient and arranged early morning taxi transfers and breakfast (outside of usual times) acting in a very professional manner.
Car parking can be arranged at the local Q-Parks with vouchers from the hotel giving a slightly reduced rate.
Overall, a very comfortable stay reflected by excellent staff.
September 12, 2013
Rated 4.0 out of 5.0 by traciel good stop over room
stay for the first time in croydon to meet up with some friends, when i first arrived my key card was not working so had to lug my luggage up and down 7 floors of stairs. I found the staff to be very friendly and poliet and even let me check in early. The room was cleanish and ok for my needs. My room was very quite but my friends who were staying on the 6th floor and overlooking an alley way that lead on to a nightclub said that it was very loud and lots of shouting. The breakfast was nice and was very busy although no one took down room numbers so any one could just walk in and help themselves, the hotel is in the shopping center and near lots of pubs and bars. I little bit dearer than a travelodge but you do get breakfast, Note to remeber nearly had a heartattack when i brought a can of sprite from reception area which cost £2.50.
September 12, 2013
Rated 4.0 out of 5.0 by Heyitsjakey A nice place to stay
Myself and my partner stayed for 3 nights and had a really enjoyable stay. The room was comfortable although nothing spectacular- this is a holiday inn after all! The staff were very helpful and friendly and the free breakfast was more than enough and quite nice :) I was hoping however there would be food available to purchase for dinner as Croydon isn't the nicest of places especially in the evening!
September 11, 2013
Rated 1.0 out of 5.0 by Venomuk Too hot to sleep
I normally stay here every year for atleast a week however this time around the ac stopped working throughout my whole stay!!!! I complained EVERYDAY AT LEAST TWICE! And to no prevail nothing happened...me and my 2 kids were unable to sleep unleas the front main door was open which i had no choice as it was unbearable!!!
September 6, 2013
Rated 5.0 out of 5.0 by Matani Good service and very helpful
Stayed here for 7 nights from 21/8/13. Everything was perfect except double bed was too small.
Breakfast was excellent and it's included in your room price.
Everything is nearby like station malls theatre fast foods
I do recommend this hotel will definitely stay here again
August 31, 2013
Rated 5.0 out of 5.0 by Marleen522 Great service
Excellent stay. I loved the hotel, the staff was very helpful and welcoming, nothing was too much for them, they looked after me really well. Room clean, nice atmosphere at bar, breakfast good and lots of choices. I would recommend it to anyone and I will stay here again.
August 30, 2013
Rated 1.0 out of 5.0 by chani not ur typical holiday inn
Not my usual standard or holiday inn I expect more the breakfast wasnt nice an the room was smaller than usual as a regular holiday inn guest the only thing that kept the standard was the staff they were outstanding and very helpful
August 29, 2013
Rated 5.0 out of 5.0 by nananddoo Overnight stay
We have just spent one evening at the Holiday Inn Express at Croydon to do some shopping before visiting our son. The staff on reception were most helspful and polite and looked happy to see us. The room was really nice and clean, the bed was very comfortable - had a really good night's sleep, the linen was very clean. The buffet breakfast was good, all the food was hot and tasty. Would have no hesitation in staying again.
August 28, 2013
Rated 1.0 out of 5.0 by Moose2803 Worst hotel experience in 18yrs of living in hotels
This has to be the worst hotel stay I have ever had, having spent 18yrs of living in hotels Monday to Friday for 48weeks of the year.
I felt like a criminal from the time I checked in to the time I checked out. The staff have no idea of what customer service is and also have no idea of there own hotel processes. I would not recommend this hotel to anybody.
August 27, 2013
Rated 5.0 out of 5.0 by willw like this place
I have no hesitation in recommending this Holiday Inn Express. The only thing that could be better would be if it was a little bit cheaper. The staff are pleasant and efficient and the room was of adequate standard. There is a nightclub nearby which you can detect from some rooms but it is not enough to stop you sleeping. Also if the lift buttons dont seem to work, its because you have to insert and remove your keycard to enable you to select a floor. Other than that, it is close to the East/West croydon train stations, Tramlink line and shops (what is left of Croydons shopping these days? time was it was heaving! ) and easy access to central london within half an hour if you get a fast enough train. There was plenty of selection available for breakfast and again the lady replenishing the breakfast supplies was very pleasant. You can watch Sky News while eating your breakfast. The WIFI was plenty fast enough in the rooms as well. All good and I will stay here again, but I would still like to pay a bit less !
August 21, 2013
Rated 4.0 out of 5.0 by Ciderlover74 Great value and comfortable stay
We booked in advance, non refundable - so the rate was good.
Very helpful, friendly staff. Room was fine, had everything we needed.
My only mini gripe (I have to find one) is that perhaps breakfast could be improved a little. Improvements in the orange juice (made from concentrate) and perhaps better quality coffee machines would take the service provided to the next level up. Also - perhaps an option of bacon as well as sausages for the hot breakfasts?
All in all, you can't fault the value and service delivered by what is principally a budget hotel chain - way ahead of it's (big name) competitors!!
August 21, 2013
Rated 4.0 out of 5.0 by petser Gut und preiswert
Eines der günstigsten Holidayinn Hotels in London. Kilometermäßig etwas weiter vom Zentrum entfernt, aber man ist wirklich innerhalb 15 min mit dem Zug dort (Züge fahren untertags ca. alle 5 min). Auch sehr gut von Gatwick erreichbar. Umgebung in der Nacht etwas gewöhungsbedürftig, aber auf den 2. Blick dann sehr o.k. Super Einkaufsmöglichkeiten (2 Einkaufcenter um die Ecke), etliche Pubs, Restaurants und Supermärkte.
Zimmer nicht mehr die Neuesten, aber für London doch noch sehr gut, vorallem zu diesem günstigen Preis (ist ja kein Luxushotel).
Wir waren zum 2. Mal dort (6 Nächte), empfehlenswert, vorallem wenn man öfters pro Jahr nach London fährt und auf die Kosten achten muss.
August 20, 2013
Rated 5.0 out of 5.0 by Mavro Perfect
Excellent stay, we did enjoy our stay. Thanks to the helpful team of staff.
August 16, 2013
Rated 5.0 out of 5.0 by N2020 Great hotel with great staff
I have stayed in this hotel before and on both occasions I had a lovely stay. The staff were very welcoming and friendly. The rod were clean and although breakfast is semi full English there is still plenty choice.
August 14, 2013
Rated 5.0 out of 5.0 by multicolour The staff were very friendly and my room was great
I have just come back from a two night stay in this hotel. The staff were superb, the girls on reception could not have been more friendly. I felt cared for as a guest and welcome. My room was spotless, comfortable and ample sized. I was really impressed as it was not at all bad value for money and an easy walk to the train station to get into central London. My breakfast was ample and good. I would totally recommend this hotel as a good one to easily get into Victoria and central London. I would most definitely stay here again!
East Croydon itself has a village atmosphere. The staff in nearby shops and train station all friendly. The hotel is a bit tucked away to find it, but people around were friendly and helped me find the way. Its a dead easy walk to the station once you know where your going. Yes, first class staff and a good ample room. I rate this hotel as excellent!
I was attending an interview at a nearby place, the staff were keen to know how I got on. I felt that they took an interest in me, were kind and friendly. For a single girl travelling on their own, I felt extremely safe and looked after.
August 13, 2013
Rated 4.0 out of 5.0 by Lanpacgolf Business trip
Hotel is in a good location, despite being difficult to find. Plenty of good food outlets within walking distance. Parking at Q Park is good and close by.
August 3, 2013
Rated 5.0 out of 5.0 by John4534 Nice well kept hotel
Arrived late they where very busy but nothing was to much trouble well done and many thanks to Rocio for your help at making me feel at ease after a log journey.
July 30, 2013
Rated 4.0 out of 5.0 by howdi CROYDON
QUIET ROOM, FRIENDLY STAFF, survey and review is too long!
July 30, 2013
Rated 3.0 out of 5.0 by RAILTRAVELLER NICE HOTEL SHAME ABOUT THE RELIABLITY OF GETTING WHAT YOU BOOKED
Generally a very nice comfortable hotel. However when you book a room 7 months ahead you expect to get the facilities that you booked. Beware this hotel is not reliable in fulfilling this.
We booked 7 months ahead for a non smoking twin room. What we got was a smoking room with an air freshener spray to help get rid of the smell of smoking from the room. When indicating that we booked a non smoking room we were told that the hotel was full and that was all they had available and on their system we were booked for a smoking room. Despite the fact it said non smoking on the print out from the booking. When asked how could the hotel be fully booked 7 months ago when the room was booked the answer was they only allocate the room about 2 days ahead.
So somebody booking 3 days ahead gets the right room and somebody booking half a year ahead gets the wrong room.
However if it was not for this issue the stay would have been perfect and the hotel is in a perfect location.
July 27, 2013
Rated 3.0 out of 5.0 by HKcommenter So so
The staff are friendly. The room was clean and quite. Breakfast was excellent. Free Wi-Fi and TV. The location of hotel is perfect if you are on a business trip to Croydon or if your are a tourist. However we had some problems in this hotel too.
1. The mattresses on the bed felt just like a wire mesh, no one can sleep on them.
2. The aircon didn't cool down the room. It was more or less like a fan
3. The ventilation for the bathroom didn't work at all
I didn't drive to the hotel, so I cannot comment of the car park
July 20, 2013
Rated 3.0 out of 5.0 by cav52 quite fair
all the stay was average.Disappointment about the accountant's professionality as I was charged 'erroneously' twice.
July 18, 2013
Rated 3.0 out of 5.0 by CONWEA Good choice if you want to see London...by train
The location of this hotel is awkward if you are not familiar with London regions. However, as soon as you could manage the walk from east Croydon station to the hotel you would understand the advantage of the hotel location.
You could reach London Victoria and London Waterloo from this hotel within 40 minutes. Considering the cheap room rate, it could be a bargain for a tourist on budget.
July 8, 2013
Rated 3.0 out of 5.0 by TheTravelerToday Average but not briliant
This is a nice hotel, its clean staff were great to change from an interconecting room (as can here people talking from the other room) non interconecting room.
Only problam with this hotel is the uncomfortable mattress, woke up with a bad back.
July 5, 2013
Rated 3.0 out of 5.0 by sophieeb Average stay; great breakfast, some things missing.
The sofa was missing from our room and the bed was a little soft for my liking, but the shower was excellent (which is so important) and the breakfast choices were also very good (maybe add bananas and bacon?). Staff very helpful and the whole place clean.
July 2, 2013
Rated 5.0 out of 5.0 by Bilabong Rooms well provided, clean and comfortable bed
Very enjoyable stay - just the one little annoyance over the Friday & Saturday we stayed was the constant sound of bass from a night club, which kicked in after 10pm and lasted to well gone 2pm - avoid the rooms at the front above the entrance whick face the nightclub at the end of the side lane
June 22, 2013
Rated 4.0 out of 5.0 by globetrottingmama78 Convinent location
Easy location to get in and out of central London from. Clean and well maintained. Would definetly stay here again if in the London area.
June 14, 2013
Rated 5.0 out of 5.0 by BrianT1973 Another great stay
This was just a quick one-night stay in London before heading home to Ireland...
I had a very pleasant stay at the Holiday Inn Express - Croydon.
The welcome was warm, the room was clean, comfortable and pleasant and breakfast next morning was spot on!
Staff all very pleasant as usual.
June 8, 2013
Rated 2.0 out of 5.0 by 50plus Passing trough
One Lift was out of service and the other one did not work properly. After going up to the 3rd floor via the stairs, the card of,the room did not work. The coffee machine was out of service. The woman at the reception desk explained us where,we could park the car for only £9. She just forgot to tell us that there was a market and that we could not go that direction. We then had to.park the car and paid £19.
Wifi is only available in the reception area.
Room was very basic but clean.
June 6, 2013
Rated 5.0 out of 5.0 by bootedsw One of my favourites
The hotel is close to London, check in is fast and speedy they know me and great me by my first name. The room and the keys were ready and waiting. They put me on a high floor on the quiet side which is what I asked for. They provide a free drink from the bar a priority club member. They also gave me a welcome letter.
The room was cleaned well and appointed this one of the few hotels that give the person the choice to set what temperature they want.
The hotel now does evening meals which is great yet they were all curry based.
Check out was quite fast as well, I like this hotel as the city is only a short train ride away.
May 28, 2013
Rated 3.0 out of 5.0 by Trenth23 Drivers Beware! Avoid taking your car to this hotel!
The hotel, and the staff were good and just what you expect from HI Express, but driving there is a nightmare!...after staying at this Hotel last week I've just received £195 (3 x £65) worth of Fines from Croydon Borough Council for driving in 'Pedestrian Zones'. Both on the approach to the Hotel while following Sat Nav, and when trying to negotiate the 5mile round trip to the recommended car park, there are not very clearly signed posted 'Pedestrian Zones', which because it's a one way street system it's very difficult to avoid these zones. You then get hefty fines in the post from CCTV Cameras. Avoid taking your car to this hotel!
May 20, 2013