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Rated 4.0 out of 5 by 257 reviewers.
Rated 3.0 out of 5.0 by Good choice if you want to see London...by train The location of this hotel is awkward if you are not familiar with London regions. However, as soon as you could manage the walk from east Croydon station to the hotel you would understand the advantage of the hotel location. You could reach London Victoria and London Waterloo from this hotel within 40 minutes. Considering the cheap room rate, it could be a bargain for a tourist on budget. July 8, 2013
Rated 3.0 out of 5.0 by Average but not briliant This is a nice hotel, its clean staff were great to change from an interconecting room (as can here people talking from the other room) non interconecting room. Only problam with this hotel is the uncomfortable mattress, woke up with a bad back. July 5, 2013
Rated 3.0 out of 5.0 by Average stay; great breakfast, some things missing. The sofa was missing from our room and the bed was a little soft for my liking, but the shower was excellent (which is so important) and the breakfast choices were also very good (maybe add bananas and bacon?). Staff very helpful and the whole place clean. July 2, 2013
Rated 5.0 out of 5.0 by Rooms well provided, clean and comfortable bed Very enjoyable stay - just the one little annoyance over the Friday & Saturday we stayed was the constant sound of bass from a night club, which kicked in after 10pm and lasted to well gone 2pm - avoid the rooms at the front above the entrance whick face the nightclub at the end of the side lane June 22, 2013
Rated 4.0 out of 5.0 by Convinent location Easy location to get in and out of central London from. Clean and well maintained. Would definetly stay here again if in the London area. June 14, 2013
Rated 5.0 out of 5.0 by Another great stay This was just a quick one-night stay in London before heading home to Ireland... I had a very pleasant stay at the Holiday Inn Express - Croydon. The welcome was warm, the room was clean, comfortable and pleasant and breakfast next morning was spot on! Staff all very pleasant as usual. June 8, 2013
Rated 2.0 out of 5.0 by Passing trough One Lift was out of service and the other one did not work properly. After going up to the 3rd floor via the stairs, the card of,the room did not work. The coffee machine was out of service. The woman at the reception desk explained us where,we could park the car for only £9. She just forgot to tell us that there was a market and that we could not go that direction. We then had to.park the car and paid £19. Wifi is only available in the reception area. Room was very basic but clean. June 6, 2013
Rated 5.0 out of 5.0 by One of my favourites The hotel is close to London, check in is fast and speedy they know me and great me by my first name. The room and the keys were ready and waiting. They put me on a high floor on the quiet side which is what I asked for. They provide a free drink from the bar a priority club member. They also gave me a welcome letter. The room was cleaned well and appointed this one of the few hotels that give the person the choice to set what temperature they want. The hotel now does evening meals which is great yet they were all curry based. Check out was quite fast as well, I like this hotel as the city is only a short train ride away. May 28, 2013
Rated 3.0 out of 5.0 by Drivers Beware! Avoid taking your car to this hotel! The hotel, and the staff were good and just what you expect from HI Express, but driving there is a nightmare!...after staying at this Hotel last week I've just received £195 (3 x £65) worth of Fines from Croydon Borough Council for driving in 'Pedestrian Zones'. Both on the approach to the Hotel while following Sat Nav, and when trying to negotiate the 5mile round trip to the recommended car park, there are not very clearly signed posted 'Pedestrian Zones', which because it's a one way street system it's very difficult to avoid these zones. You then get hefty fines in the post from CCTV Cameras. Avoid taking your car to this hotel! May 20, 2013
Rated 4.0 out of 5.0 by Good value for money Good value for money,location is ideal for shopping,business,travel. May 19, 2013
Rated 4.0 out of 5.0 by ideal location basic hotel but with excellent staff The room was basic and comfortable and the location very central but it was the staff here that were really excellent. Nothing was too much trouble including printing, photo-copying and posting clothes which I had by accident left behind! May 16, 2013
Rated 3.0 out of 5.0 by not bad, poor parking and perstitant front desk parking is bad and was directed 5 miles away, not great. the worst part was on arrival after been up since 4am and done a full days work plus 250 miles driving was to be forced into signing up for some rewards cards, I was knackered and ll I wanted to do is get to my room and get some rest. April 29, 2013
Rated 5.0 out of 5.0 by Excellent Staff The staff were extremely helpful and friendly and overall stay was great. howver what impressed me most with the hotel was that I left my laptop charger in the room . I contacted the hotel and the general maanger called me back to let me know they had found the charger. He posted it on the same day and it was with me the following day !! Amazing ! - that was definitely above and beyond . This man deserves an immediate promotion ! So I am very happy to recommend this hotel and the great staff - hanks very much . April 26, 2013
Rated 5.0 out of 5.0 by Best hotel in Croydon I regularly visit this hotel and always have a pleasant experience. The hotel is centrally located and close to all amenities. Reception staff are friendly, helpful and will go that extra mile. The lifts can be slow but taking the stairs is good exercise. What I love about this hotel is the fact that the room rates are always very reasonable and not a rip off. April 8, 2013
Rated 4.0 out of 5.0 by Good Overall experience was very enjoyable, pity about the very miserable receptionist April 5, 2013
Rated 4.0 out of 5.0 by clean efficient hotel stayed 6 nights here on a holiday . clean- neat rooms - decently sized, very quiet locality and yet just a 5- 7 minutes walk from East Croyden and west Croyden stations which is a great plus. also adjoining the shopping area with lots of stores around . surely recommend this breakfast could be a little more elaborate- though- understand that being a express hotel it has limitations- but staying so many nights- it does get a little irritating seeing exactly the same spread daily. had stayed in their Finchley road property in december and their breakfast was a little better with more options of chesses- cereals etc overall - very good value for money and a great stay! April 4, 2013
Rated 5.0 out of 5.0 by Great Stay Couldn't ask for any more! Service and Hotel were all as I expected March 30, 2013
Rated 2.0 out of 5.0 by "But its a non-smoking room!" The room I stayed in stank of cigarette smoke. When I mentioned this to the reception staff they simply informed me that it was a non-smoking room. Brilliant. I explained that this doesn't mean the person before didn't smoke just because there was a sign saying they couldn't. That didn't seem to register with the staff as they repeated that it was a non-smoking room. Ho hum. March 21, 2013
Rated 5.0 out of 5.0 by Close to town center Hotel is a bit of a challenge to find even with GPS, (first time round I missed the small sign and drove by the entry arch to Priddy's Yard). Parking is a challenge, space by the hotel is very limited but staff were very helpful in getting my car positioned. Once you are in the doors facilities and staff are good quality HI Express. Evening menu at the hotel is limited but there several places to eat close by. March 20, 2013
Rated 4.0 out of 5.0 by Good value, location, very quiet Just what you need - very good room, very quiet, though perhaps a little cold. Needs Wi-Fi in rooms. Breakfast tasted a little cheap, to put it diplomatically. March 10, 2013
Rated 2.0 out of 5.0 by Soulless The lobby was depressingly soulless. The room very good though. Very limited car parking is a shame. Venturing out for dinner - there was nobody eating there - proved a pointless exercise as central Croydon is void of quality. March 5, 2013
Rated 5.0 out of 5.0 by Excellent Hotel The staff at the hotel are friendly and kind. Would recommend this hotel to friends and family March 5, 2013
Rated 4.0 out of 5.0 by it was ok thanks it was ok thanks - served a purpose - would use again if the need occurred. March 5, 2013
Rated 3.0 out of 5.0 by Croydon Holiday Inn We have stayed here before and it was convenient for an evening when we needed to be in East Croydon for the following day. On arrival, I was asked for my credit card (normal for any hotel) HOWEVER I was then informed that £30 would be set aside in lieu of expenses we may incur. I was told that the £30 would be returned to my card within 3-7 days but could take up to 3 weeks. When I said that I was not happy with this, I was told it was company policy. It certainly had not been the case the last time we had stayed there. I challenged the matter and after discussion with the manager we agreed that I pay £30 cash which was then returned to me in the morning. I stay at many hotels around the country in the course of my work and have never experienced such a policy. A security swipe of a card, yes, but not the deduction of money in case of expenses. I would like to receive a response to my comments. March 4, 2013
Rated 5.0 out of 5.0 by Value for money Well nothing less nothing more, just value for money. February 26, 2013
Rated 5.0 out of 5.0 by Excellent Choice Hotel is located 5 mins away from East Croydon train station and 1 block away from a Tram Station. Rooms are small (compared to American Standards) but are comfortable. Staff is really friendly and helpful. Breakfast is nice with several options. Only thing I will improve is the availability of WiFi. We had to go to the Lobby to connect. It was FREE by the way. February 25, 2013
Rated 1.0 out of 5.0 by dirty room - worst Holiday Inn yet I have stayed in Holiday Inns hundreds of times over the last 3 years through business and leisure, and this hotel is by far the worst yet. The hotel itself is very difficult to find, and after walking round for 20 minutes, guided by the staff over my mobile, i was sent nearly a mile in the wrong direction. The desk staff speak very poor English. The room was dirty, the bathroom also. Stained carpets, stained furniture, I had to put a towel on the chair before sitting on it, it was filthy. The quilt cover had 2 holes in it, the heating didnt blow any warm air, the TV remote didnt work, and the hairdryer was on its last legs. I didnt bother with breakfast, i went to a National chain instead. Would i stay again ? Definately not. I submitted a comments form into reception on check out, but no one has bothered to contact me to discuss these issues. February 25, 2013
Rated 4.0 out of 5.0 by Good value quality hotel Enjoyed my week long stay here to explore London. Croydon itself has good shopping and is a good base to explore from February 24, 2013
Rated 3.0 out of 5.0 by Big bedroom but something could be improved I like the big bedroom, but the mattress is not hard enough. The shower temperature is not hot enough as well. February 17, 2013
Rated 5.0 out of 5.0 by Excellent Service Great service during my stay and the staff were helpful. February 16, 2013
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