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Rated 4.4 out of 5 by 312 reviewers.
Rated 5.0 out of 5.0 by Polite staff Overall our stay was very comfortable, clean minimal room and bathroom exceptionally clean for a hotel, but this might have been because it was relatively new! Staff were friendly and efficient! The only real downside was the breakfast area as people tended to push in but that not the fault of the hotel...just impatient clients!!! As a non hot breakfast eater, I felt more variety of fresh fruit could be Offered All the same I will recommend this hotel to others! August 16, 2013
Rated 5.0 out of 5.0 by Excellent service, very convenient location Service is absolutely super! We arrived quite earlier than check-in time, but given that we had a transatlantic flight, we were promptly offered a room and even a crib for our baby (for free!). Breakfast was also very tasty with a good variety of options. There are 3 underground stations within walking distance. I'll definitely stay in this hotel again! August 11, 2013
Rated 4.0 out of 5.0 by Good location Good location for underground and bus services. Not much fresh fruit at breakfast. August 9, 2013
Rated 5.0 out of 5.0 by Weekend away My partner and I came for the second time this year. The first time was in April for the marathon. We didn't know what to expect at the time because we didn't know the hotel. We enjoyed our stay in April so much that we said we'd come back as soon as we can. And we did last weekend! It was a friend's birthday do at the other end of London. We opted for the longer trip on the tube just to be able to stay at this hotel. And we enjoyed our stay again! The staff are very friendly and helpful. The rooms are very clean and quiet. It's a fab place to relax while the exciting London life is not far away. Tube stations are in easy reach. Our room was in the 1-year old annex building, which was very exciting! Everything looked and felt brandnew. Only downside was that the room was quite hot but so was the weather outside! We chilled out for the weekend and felt we had a really good break after 2 nights at the hotel! We definitely want to come back again! Do you have a loyalty scheme? August 9, 2013
Rated 5.0 out of 5.0 by Does exactly what it says on the tin. Very good hotel to stay in. Had absolutley no problems. Room was clean and tidy with a nice bathroom and new towels every day. The breakfast is very good considering it comes free. There is a slight lack of choice in that maybe there could be bacon and other meats but overall it was very good. The area isn't exactly what I would call Earl's Court, it's more like west brompton and hammersmith but it's still a decent area nonetheless. I would advise to use west brompton tube station not west Kensington because you have to walk down north end road which can be slightly dangerous at times but overall quite safe. The hotel area is ultra safe though because you require to use your room key to enter the building and staff are at reception 24/7 so security is not an issue. This was my first time in a holiday inn and all I can say is I will definitely be using them more often in the future. It's not a 5 star hotel but in a place like london you don't need a swimming pool and spa because you will be out of the hotel all day. The location is also not too far out (about 20-25 mins on district line to centre) and the station is only a 5 min walk. July 30, 2013
Rated 3.0 out of 5.0 by Decent Hotel in Good Location First trip to London, and having generally enjoyed Holiday Inn Express hotels in the past, our stay at Earl's Court was pretty much as expected. The main attraction was the quick access to West Kensington or West Brompton stations, which both allowed access to the District line for quick service to all the major London attractions. Staff was very pleasant and helpful. The only real complaint was the lack of variety at Breakfast. Coming from North America, the egg style and meats usually get changed up everyday. In London (as well as in Manchester, so I assume this is across the UK) the eggs are always scrambled, and your meat choice is always sausage. Other then that, it's the standard fair, cereal, toast, some fruit, etc. A little on the pricey side for the brand, but seemed in line with other hotels around London. If you're on a budget, it's a decent place to stay. July 29, 2013
Rated 4.0 out of 5.0 by Good value and really helpful staff The hotel provides good value for London. The staff was very helpful. We really enjoyed the air conditioning as the weather was very warm. It is located close to a bus route to get you to Hyde Park and to the shopping around Harrods. The tube is also only a short walk away. July 26, 2013
Rated 5.0 out of 5.0 by Spotlessly clean room and very helpful staff. The bedroom was very clean with an excellent shower. The breakfast area was well organised and there was always plenty of food available. We really enjoyed our stay at the Holiday Inn Express and would be happy to return in the future. July 26, 2013
Rated 4.0 out of 5.0 by Great value and good staff. As value for money not far from the centre of London it was excellent. The price included breakfast that had a good choice. Not full English but for the level of hotel a good choice. Very good large shower and the AC was great during the hot summer. Would stay again July 26, 2013
Rated 4.0 out of 5.0 by Holiday Inn Earls Court Comfortable and clean rooms, Standard Holiday Inn Express layout. A little cramped for a family of four, but good value for money, with free breakfast for the children. Good location for the museums (Science, Natural History, V&A), all about 30 minutes walk, and a convenient bus service with a stop just round the corner. Secure parking at the hotel for 20 pound per day, but we parked on a street behind the hotel for free, without any problem. Very helpful and professional staff July 23, 2013
Rated 3.0 out of 5.0 My Experience My Experience at Holiday Inn London - Earl's Court is good generally July 20, 2013
Rated 5.0 out of 5.0 by good quallity hotel hotel nicely appointed- even security guard as extra measure in lobby when we were there. Being repainted on our visit but light,bright and airy. Rooms well insulated from road noise and bigger than usual shower. Noise from air conditioning a little off putting but didn't stop me sleeping. Lovely Italian restaurant down road to left as leave hotel. July 16, 2013
Rated 5.0 out of 5.0 by Friendly & Helpful Staff Staff very friendly and helpful - even went to the paper shop to buy me a newspaper. Hotel good location for our visit to Wimbledon and in to the centre of London. Only short walk to the tube. Would stay again. July 13, 2013
Rated 4.0 out of 5.0 by Staff tries hard to please The hotel was clean and the staff tries hard to please. Check-in was a bit delayed as the hotel does not have a separate line for Rewards guests and there was only one clerk on duty in the morning while I was checking in. The only real downside is the location of the hotel - it is not close to Earl's Court station - in fact the closest stations are either South Kensington or West Bromley - both of which are a good 15 minutes walk away. Getting to almost any destination in central London (other than those on the district line# always meant that you had to change trains - something to consider. Breakfast was adequate - rooms are a bit small by American standards - and only a minimum number of towels are given per room. I had an early morning airport departure and had to arrange a taxi to take me to Victoria #where many of the buses run) at a cost of 15 GBP - so factor in additional costs if your flights are very early or late. July 8, 2013
Rated 5.0 out of 5.0 by Even better than last year! We returned this year after a pleasant few nights last year. The Hotel is even better than before as we were lucky enough to have a room in the new annexe (it was being built last year). The furnishings and fittings are first class, the aircon is highly effective, the shower is most efficient and the bed very comfortable. The staff are as friendly and helpful as ever. Breakfast is typical of the chain and the staff worked non-stop to clear the tables and replenish the food counter. The location is good for West Kensington tube (10 mins walk) or number 74 bus to Earl's Court. If we are back in London next year (hopefully with more Wimbledon tickets!) we will certainly book this Hotel. We were warmly welcomed as Priority Club members and made use of the free VIFI. July 5, 2013
Rated 4.0 out of 5.0 by Great headquarter to discover London with kids (9+13) Underground: 5 minutes walk and very well comunicated. No restaurant for dinner, but open to delivery service or take away (Italian, Indian, MacDonalds, Subway, Fish&Chips etc) with all the needed accesories provided by the hotel. Very international team being helpfull at all time. Luggage storage. Breakfast quite poor and repetitive, hardly any fruit. But all together a good price/quality proportion. The Hotel Manager at least has the motivation and profesionality to answer all comments and critics that we users post. July 2, 2013
Rated 5.0 out of 5.0 Met our needs for a short family break We stayed in the hotel with our 3 and 6 year old children and just needed a base from which to explore London. We visited the Natural History Museum, Science Museum and central London. We found the location good for accessing all the areas we wanted to visit and we found the hotel met our needs well. The room was clean and there was adequate room for our clothes and to relax for an hour or so in the evening. The breakfast choice was good with a range of options and the quality of the food was good. We avoided the busy times (8.30 onwards on weekend days) getting up in time to avoid the queue for the buffet. We would use the hotel again in the future. The kids were happy with the hotel. June 29, 2013
Rated 4.0 out of 5.0 by Great staff The staff was extremely helpful. Made guests feel welcome. June 20, 2013
Rated 4.0 out of 5.0 by Helpful staff The room was comfortable and clean and the breakfast was good. All the staff were very helpful especially with directions to the places we wished to visit. June 18, 2013
Rated 3.0 out of 5.0 by West Kensignton is the closed tube station Approximately 6-8 min. walking distance from West Kensington tube station. There is a Tesco Express near the hotel and shops, Kebab, Fish & Chips, burger, are in 2-3 min. distance. Hotel is clean, no amenity so please bring it with you, and breakfast comes with stay and it's quality is good. Restaurant area is well maintained. Requested to keep luggages at the time of the check-out, when you come back to pick it up, you are escorted to the storage and you yourself need to go into the storage room and pick it up. Requested to book a cab, expected to book a meter cab, but seemed an executive cab (no meter) by default. Would appreciated if a hotel clerk asks before booking a cab. Recognized as a priority club platinum member at the time of check-in, internet access was free as I was the priority club member. June 15, 2013
Rated 4.0 out of 5.0 by Nice Hotel, fab staff I am a regular guest in this hotel, had great stay as per usual. Hotel is clean, staff are friendly and efficient, but, I am starting to wonder if hotel is value for money now though, as prices seem to be creeping up, Hotel is situated quite a distance from the city centre, but I am finding that you can stay in the centre for less! June 6, 2013
Rated 5.0 out of 5.0 by Great Friendly Comfortable Hotel Absolutely love your hotel. Its so comfortable, clean, your staff are so friendly and helpful. June 5, 2013
Rated 5.0 out of 5.0 by Perfect for a City-Trip We stayed in the Holiday Inn Express Earl´s Court for 3 nights and it was perfect. We had one room for 2 adults and 2 children and enjoyed the stay. The breakfast was really great for a London Hotel and the situation between the undergroundstation West Kensington and West Brompton was perfect for a City-Trip. Also you can walk in around 15 minutes to FC Chelsea or take the bus, leaving right in front of the hotel. If we will come back to London, we will choose the hotel again. We are working for an airline, so we will give our experiences to our colleagues. Thank you June 5, 2013
Rated 1.0 out of 5.0 by Horrible The staff was very friendly and helpful when we got there. When I booked online it originally said that there was wifi in the rooms, and airport shuttle to the hotel. I emailed to ask about the details after we booked the hotel and it said that there was no shuttle. Ok, that is fine. I understand, we will take a taxi. I picked the room I wanted and booked the hotel. I email to just confirm and they say the room is only for 2 people not 3, well how is that possible I booked it for 3. The room I picked was not for 3 people and it only put 2 in the room and they were going to charge me for the 3rd person because they would have to put us in another room. I picked this hotel because of the price and all the things that they offered. I email back saying that I am confused and this is not what I booked and they said that they will charge me for the extra person and I can not cancel my reservation without being charged because I booked online. How else do people book hotels anymore. I could have called but the beauty of booking online I do not have to hassel with anyone else. We get there and I am charged for the 3 people and I still do not get moved into a bigger room. It is the same room I booked just with a bigger charge. The wifi they offered was only in the lobby. Also, our room key kept not working, we had to constantly get new keys. I travel all over the world and continental U.S and almost always stay at Holiday Inns or some division of them and this was the worst experience. I am so disappointed and will never stay in a Holiday Inn again. I could have stayed at a nicer hotel closer to what my friends and I were doing for the price we paid for this horrible room. June 4, 2013
Rated 5.0 out of 5.0 by Right place at the right time HIE Earls Court was the perfect place for our circumstance. First time vsitors from Australia with a daughter living just down the road in somewhat squalid circumstance - common enough in rented flats in Fulham. The location was perfect for us. Tube station nearby allowed quick and ready access to places of interest in London, andavoided the horrendous traffic jams we saw around us. Perfect for people travelling from Heathrow as we didn't have to change trains. The staff were so accomodating to our need for somewhere to leave our luggage and to hang out in the rather grim weather we encountered. Congratulations to you all. We promply booked other HIE hotels for the rest of our journey. Six Aussies in the big smoke!! May 26, 2013
Rated 5.0 out of 5.0 by Absolutely recommendable! I was at the Holiday Inn Express Earls Court with a friend a week ago for sightseeing in London. The rooms are very clean, exactly like we expected in basis of the photos we saw in the internet. The next underground station is only a few minutes to walk. We are very satisfied to choosed this hotel! May 24, 2013
Rated 5.0 out of 5.0 by Excellent as always! My friend and myself always choose to stay here for 3 nights when we come to London on weekend breaks from our busy lives and simply cannot fault this hotel. This time we stayed in the new wing (separated from main hotel building by small side road) which was absolutely fine. I did notice this new wing could do with a vending machine though as I could not find one (only an ice machine) so I had to run over to the main building early hours of the morning in my PJ's, past guests in the seating area to the vending machine at the far end of the main building, so one at the new wing end as it had before would be a good addition. We do miss the lovely outside garden patio area it used to have which has now become part of the indoor dining area but this is understandable as you can easily find a seat now and not as chaotic as it could be before. Overall we love this hotel and would highly recommend it to anyone considering making a booking, it is so clean, the staff are just brilliant, breakfast choice is excellent and we look forward to returning later in the year. May 21, 2013
Rated 4.0 out of 5.0 by Great staff, great location. Visited May 3-8, 2013 during a bank holiday weekend. The hotel was crowded with guests from all over Europe but the staff was very friendly and efficient. I was traveling with my wife and two teenage daughters and we all stayed in one room with my daughters sleeping on a convertible sofa bed. This bed was adequate but could have been more comfortable. Should be just fine for younger kids but I wouldn't recommend this situation for any youth over 14. The included breakfast had a good variety but they ran out of a few items after the weekend rush. This hotel is in a great location on London's west side, less than 10 min walk from two stations on the District tube line; West Kensington and West Brompton. The two local restaurants we sampled in the area were very good, especially "The Lily", an Indian restaurant just around the corner. Overall, a very pleasant stay. May 14, 2013
Rated 5.0 out of 5.0 by Friendly staff and good location I always try to book with Holiday Inn/express whenever I can because I know that they are a reliable hotel group.This lived up to expectations and was a great location for the centre of London. Fantastic helpful reception staff they assisted us with details of bus transport to Marble Arch and where our Oyster cards could be topped up. Nothing was too much trouble. It was necessary for us to park at the hotel which bumped up our bill but the parking area was fenced in and security controlled so it was pleasing to know. The staff also forewarned us about the peak breakfast time period which helped! May 12, 2013
Rated 3.0 out of 5.0 by Good hotel although the staff a little dis-organised Hotel was situated in a good place with limited parking. Te staff were a little dis-organised as an elite priority member. i expected my reservation to be pre-made but they couldn't even find me on the system. They even asked me to fill out a new form to become a priority club card holder and what benefits this could bring me. There was a lot of fuss as to how this mistake could have happened etc.. Things turned out ok in the end and rooms in the new part of the building were ok. April 29, 2013
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