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Rated 4.5 out of 5 by 412 reviewers.
Rated 4.0 out of 5.0 by Surprisingly excellent service The best thing about the hotel is the staff - very friendly, helpful and efficient. They never failed to accommodate any of our requests, even small ones. The level of service was better than many 5 star hotels, and there was no attitude. One of the supervisors was top notch (I wish I could remember her name). Everything was extremely clean. My only major complaint is that the rooms were disappointingly small, so much so that we had to take two instead of one after checking in. They call it a family room because it technically sleeps 4, but it was pretty cramped for our family (two 8 yr olds). Things were organized as well as possible given the space limitations - very functional and utilitarian, though a little plain. It kind of felt like a really great Swedish youth hostel. Besides that I guess the pillows could be better, and the breakfast selection was weak - the same few things everyday (and we were there 6 days), but it was free so I can't really be too upset about it. My wife and kids loved everything about the stay. March 4, 2015
Rated 5.0 out of 5.0 by Good location Great location for my purposes. Friendly helpful staff. March 2, 2015
Rated 4.0 out of 5.0 by Good experience at fair price Good hotel for a fairly central location. Staff are friendly and helpful March 2, 2015
Rated 4.0 out of 5.0 Good front desk service. Improvement in breakfast food required. Need tempory parking place in the hotel front door March 1, 2015
Rated 5.0 out of 5.0 by Great Location friendly staff and comfortable room The hotel was comfortable in a great location and all the staff were friendly and pleasant. February 26, 2015
Rated 5.0 out of 5.0 by A short vacation My wife and I needed a short vacation " get away from it all..." Our stay in the Holiday Inn Express in Swiss Cottage made it possible. We had a great time. WELL DONE !!! February 25, 2015
Rated 5.0 out of 5.0 by Spotless clean, perfect location I'm a returning customer to this specific hotel and I've never been disappointed. It has a very good management, it's spotless clean and I always have the impression everything has just been updated: carpet is fresh and clean (and it smells good), furniture is up to date, the bathroom is immaculate and everything is working perfectly. If I really have to find a weak point maybe breakfast service could be improved at peak times: sometimes not all the cutlery is available and you have to ask for it. February 25, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Had a great time at the hotel. Rooms were clean and really comfortable. Staff members were nice and ready to help. February 24, 2015
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