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Rated 4.1 out of 5 by 309 reviewers.
Rated 4.0 out of 5.0 by Clean room enough space This hotel, though a bit away from central London, was clean and had a decent sized room. It was very easy to get around though, as a bus stopped directly in front of the hotel and the tube was pretty close. The staff was very friendly and helpful and the morning breakfast choices were good. The cost of the hotel was very reasonable compared to other London hotel costs. June 8, 2013
Rated 5.0 out of 5.0 by Great for short stay Stayed over for 1 night to attend big concert in central London. Good value for money, easy to get to via tube from Kings Cross and also via motorway from the North. Staff very accommodating, room clean, modern and fresh and breakfast more than adequate. No complaints and definitely would stay again. Thank you! June 8, 2013
Rated 5.0 out of 5.0 by fantastic service ,clean room , on arrival staff was very welcoming ,nice clean room ,will definatley be staying again June 4, 2013
Rated 2.0 out of 5.0 by Not good stay Having been a Gold member who always books in HI Express hotels all over London, I was disappointed with Golders Green. The sofa was not clean, the beds had a smell. No free wi-fi; and as a guest I need to bring the ironing board iron box by myself from the reception. May 28, 2013
Rated 4.0 out of 5.0 by Its good service Hallo, we were from 14.-18.05. in London - Holiday Inn Express and visited London. We did a sightseeing tour and found a very polite and helpfull staff. Many thanks especially the persions at the entrance for the help to find and get back my fotocamera which i lost in the tube. Many thanks again for your help. Continue that quality. Best Regards H.S. May 28, 2013
Rated 5.0 out of 5.0 by Staff make the difference Reasonable price, good location hotel. But the staff (Mirlaya, Laura, Beverley) make all the difference. I had to extend my stay for a night just before arriving but a change of room would ave been a real problem as I was going to be out all day. Within an hour Laura had phoned me back to offer a solution which worked well. Has a free car park (which I ddn't use on this occasion) but is very near bus stops. Internet upgrade in progress. This is not too expensive but would be nice if Priority Club members could be offered more than a free hour May 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very convenient, great value, free parking, great service May 13, 2013
Rated 4.0 out of 5.0 by Great service We found the service from the people were great. They were very helpful. Particularly breakfast staff. We have allergies and they were very helpful in addressing that need. May 11, 2013
Rated 5.0 out of 5.0 by Friendly, comfortable and good value for money The staff are very friendly and helpful, particularly the lovely Beverley in the breakfast service and sometimes to be found in the bar in the evenings. She always remembers you and makes you feel you are coming home! May 7, 2013
Rated 2.0 out of 5.0 by Badly designed and managed hotel This hotel was clean and modern but poorly designed and very poorly managed. There was hardly any room to hang any clothes: no wardrobe, a tiny place to hang a few clothes, barely enough for 1 pearson not for 4! . We came for a family party, 3 of us, they gave us a room supposedly upto 4 but only adequate for 1, max 2 persons. We complained about this but the managements attitude was: sorry but this is all we have in this hotel. No effort whatsoever..and no caring.. Breakfast was extremely poor, full of junk stuf, nothing healthy or quality. I had to wait about half an hour for a cup of coffee as the filter had to be changed, and the rude staff was extremely inefficient. A very poor American chain with plastic food. Even the kosher section was full of plastic inadequate food. There are plenty of fresh kosher bakeries around in the area, why cant they buy from them? If they cared they could do a lot better but they dont. May 7, 2013
Rated 5.0 out of 5.0 by Comfortable and Friendly Hotel My husband and I made a one night stay at this hotel whilst on a leisure trip to the theatre and for a meal in the West End of London. The staff went out of their way to make us welcome even ensuring we were able to get into a room early as we had to be in London for a matinee performance. Each member of staff we encountered were friendly and helpful always with a smile on their faces. I would certainly stay here again the price was reasonable for the area and the breakfast provided very comprehensive. May 4, 2013
Rated 5.0 out of 5.0 by Excellent staff & service I'm a regular visitor to this hotel on business and have always found the staff friendly and helpful, and the service that they provide exceedingly good. On the very few occasions where I have had any issues with my room or booking the staff have always at least tried to assist me in resolving the problem. The facilities in the hotel are pretty standard but in a good state of repair and cleanliness and the rooms are quite spacious and comfortable. The breakfast choice was recently expanded to include a cooked English selection, but there are also a variety of fresh fruit, dried cereals, breads & toast, juices, milk options and yoghurts; pretty much anything that you could reasonably wish for. However, the Breakfast room can often be full if you time it badly. The hotel is situated within walking distance of the Northern line tube which takes you straight into the centre of London if you wished and there are a few restaurants and shops around the vicinity. Very good hotel overall for what it offers. May 3, 2013
Rated 4.0 out of 5.0 by Great Stay My husband and I and two of our children stayed at the Golders Green Holiday Inn. From start to finish we had a great experience. When we got to the reception we were greeted by Nishan and he was very attentive. He did a great job in explaining everything to us. Our rooms were lovely, the sofa bed was already made for our daughters which was a blessing (we came fairly late). Beds were comfortable and we had a peaceful sleep. The only gripe I would have would be at breakfast time. We had to wait for a table because there wasn't enough tables to go around. But once we sat down we were able to enjoy the breakfast buffet. We will definitely be going to Golders Green again. April 27, 2013
Rated 5.0 out of 5.0 by Super Hotel Stayed here for one night with my wife and grandson and have to say we will definitely use this hotel again. It was ideally situated, very clean, the staff were great and it was very good value for money. April 23, 2013
Rated 5.0 out of 5.0 by Worth the money We have stayed here several time as family live nearby. We've never been disappointed well worth the money which I might add is very reasonable for London. April 14, 2013
Rated 5.0 out of 5.0 by Northerner59 Very clean and comfortable Hotel, roomy bedroom and bathroom, friendly and helpful service. This hotel provided everything we needed, April 13, 2013
Rated 4.0 out of 5.0 by Good Stay but Beds Not Very Comfortable Good location and price for London, but the sofa bed was very uncomfortable, as the bar where the folds are were across my shoulder and the bottom of my legs, The main bed was better if not a little too firm. A good sized room compared to other Holiday Inn Expresses I've been in, was certainly fine for a family of four. Breakfast is basic, but that's what is expected I suppose, would liked to have seen a better fruit & cereal selection, especially for children, and having some muffins would have been a bonus. Parking was free to residents, which is good for London, but the car park is fairly small and can get full. All in it was a pleasant stay, and would recommend. April 12, 2013
Rated 5.0 out of 5.0 by Pleasant stay no major problems Friendly welcome at reception, helpful regards directions, car parking etc. Good location for city, 5 min up road to tube, cheap parking at station,20 min to Oxford street. Room /bathroom smart /clean. Spare bed made up ready. Spare/sofa bed vey uncomfortable due to hard ridges where sections joined together. Breakfast choice good but let down by very inferior hot food both in quality, presentation and taste. Eggs dried out and rubbery, beans only just warm, tasteless and covered in a thick skin, sausages frankly disgusting. All looked like it had been there from day before. We ate at 08:00. Everything else very good. April 12, 2013
Rated 5.0 out of 5.0 by close to motorway with free parking and easy access to public transport fairly basic but clean and comfortable rooms in hotel which is close to the M1, has free parking and is next to a bus stop from which buses go to Golders Green tube station every 5 mins or so. So its a good base when visiting London by car to avoid congestion charges/traffic delays/car parking costs April 11, 2013
Rated 5.0 out of 5.0 by Great choice Stayed in a family room with our grandchildren.The room was comfortable and the facilities were excellent.The staff were very helpful,friendly and efficient.The continental breakfast was quite extensive and perfectly adequate considering the overall cost.The location was ideal as there was a regular bus service right into the centre of town,and if you are an OAP with a bus pass, free !!! Free parking for residents.Would have no hesitation in recommending this hotel. April 10, 2013
Rated 5.0 out of 5.0 by The best hotel near London This is the hotel which I can recommend anyone to stay near London. The hotel is very convenient and the staff are very friendly to you. April 8, 2013
Rated 5.0 out of 5.0 by Relaxing weekend My wife and I stayed for 3 nights from Easter Saturday and were delighted with our accomadation. The room was spacious, warm and well equipped with extremely comfortable beds. The bathroon was spotless and the shower first-class. The complimentary breakfast was all we needed with a good range of cereals, drinks, breads and hot food. Thank you Express Holiday Inn! April 7, 2013
Rated 4.0 out of 5.0 by A very comfortable stay. Staff were particularly good. A good stay , will use this hotel chain again. April 6, 2013
Rated 5.0 out of 5.0 by Just what we needed Good stay, vey handy for Alexandra palace and around London. Just stayed one night, bedroom is big and bed is comfortable although the 2nd bed (for the 2 kids) was a bit hard as a sofa bed, would benefit to have a provision of a mattress topper or even a quilted cover or maybe provide extra duvets to put on top to make the extra bed comfortable. The main bed was comfortable enough though...but I would h ave asked for extra duvet if staying more than 1 night. Breakfast adequate. Definitely recommend this hotel. Also given 1 hour complimentary wi-fi use which was handy. April 6, 2013
Rated 5.0 out of 5.0 by Great staff transform this property We always stay here when we're down South visitng our gown up children. The price is reasonable, location is great, parking excellent. But what makes the difference are the staff who all seem to go out of their way to make you welcome and do that little bit more. April 6, 2013
Rated 4.0 out of 5.0 by Ideal for family gathering We had a very pleasant and comfortable stay. The reception staff were extremely friendly and helpful. The room was very clean, spacious and comfortable. However, the breakfast area seemed to be too small for the number of guests and there was a shortage of clean crockery and cutlery to use. Food choice was more limited than other HIE's we have stayed in and there was a wait for it to be prepared. There did not seem to be enough staff to cope with the demand, although those that were there were working very hard and doing their best. April 5, 2013
Rated 4.0 out of 5.0 by nice place to stay stayed there quite abit and always felt comfortable. This time was somewhat different - still comfortable but I noticed that the one time white shower curtain was particularly grubby with quite abit of grime at the bottom. Certainly overdue for a change. Would I still use the place - yes, for overall it was still a nice stay! April 3, 2013
Rated 4.0 out of 5.0 Great Service, Great Hotel, Shame about the awful bed We chose this hotel mainly for location and were somewhat apprehensive as we would normally on a 3 night stay choose a more upscale hotel, but there were no other hotels in the right location In fact however, in every respect bar one, the hotel met or exceeded our expectations The staff were universally attentive, polite, helpful & pleasant to deal with. The rooms & communal areas were clean, modern, well equipped and pleasant The parking situation was superb However the bed was very much on the small side for a double and most importantly, incredibly uncomfortable - it was hard, cheap and had springs poking out. To be more accurate, the base was a basic unsprung divan but more importantly, the mattress was of incredibly poor quality - the most budget type imaginable For a one night stay it may have been tolerable but for 3 nights as a couple sharing a room, it is such a shame that the quality of the bed is so poor, I could never stay in this hotel again for such a stay March 22, 2013
Rated 3.0 out of 5.0 by Bad bed upset trip Arrived at hotel as I stay here a lot. Sat on bed and found bed base was broken and causing bed to tilt. Rang reception to advise them of the issue and it was not my damage. Someone said they would come and inspect re move, but I had unpacked and it was late, but no one came up or contacted. Also shower holder was broke. Dont stay in 212. Wasn't even asked in the morning if everything was OK? This was the first time Ive had an issue with anything in this hotel though. March 20, 2013
Rated 3.0 out of 5.0 by Not as good as normal unfortunately First bedroom had two creeking single beds, a TV with a weird booming bass note, a shower with poor pressure and fluctuating temperature and noise from banging doors outside in the corridor at the top of the stairs. Second room had a better bed but same problem with shower and loud talking from bedroom next door at 1.30am in morning as a result of a door to adjoining room. Also had no orange juice at breakfast for two mornings. Other than this, staff were very pleasant and tried to be helpful and the general ambience of the communal areas and rooms was good. March 19, 2013
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