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Rated 4.3 out of 5 by 278 reviewers.
Rated 1.0 out of 5.0 by Building Site This was a booking for 6 rooms and 7 work colleagues which I made on recommendation from an online booking company. When we all arrived after a long journey, we were greeted by a building site - both inside and outside (next plot) the property. The wind was blowing a gale in reception and the reception staff could hardly be heard above the banging and hammering. The lift was tiny and antisocial with guests crammed together in close contact. The Complimentary WIFI, dd not work and breakfast was dire. The sausages inedible, no bacon and plastic sheeting everywhere. I could have been more disappointed for me and my colleagues who were there to attend an awards ceremony and had not been to London before. I had hoped this would be a special experience for them. This is not what I expect from Holiday Inn, a chain which I use on a regular basis through work. February 12, 2013
Rated 4.0 out of 5.0 by Good clean room Nice stay in a good location. Room very good, nice, comfortable bed and easy chair. Breakfast a bit of a let down. February 11, 2013
Rated 1.0 out of 5.0 by Overall I Have to say this was the worse hotel I have stayed @ in the IHG group in 12 years, & will not be staying again :- 1) Breakfast Poor 2) Building work going on when I arrived , that I was not warned off and there was no bar .. 3) Pipes were rattling all night and could not sleep 4) Order Newspaper that never arrived 5) Check out staff clearly need some happy pills . February 8, 2013
Rated 1.0 out of 5.0 by del The hotel is under a major refurbishment in the lobby and breakfast area but this is not mentioned by anybody at the time of booking. The corridors are cramped, the only lift is old and clunky. The bedrooms are tiny and very unclean, including black mound in the bathroom, and cracked tiles all over the place. But the worst of all was the radiator next to the bed which made loud noise all night long, rendering sleep impossible. Do recommmend this place to your worst enemies! I will add that the staff did their best under very difficult circumstances. But management should be ashamed! February 8, 2013
Rated 4.0 out of 5.0 by Excellent Staff but No Restaurant. The staff at the Hotel was excellent. Very helpful. I faced problem due to lack of in-house Restaurant for Lunch and Dinner. There is no Lunch, Dinner or room service. There was heavy snow in London and we could not go out for Lunch or Dinner and had to remain on food bought from India. Also there were no closed cupboard but an open closet for cloths. You do not like to keep your cloths in open. there was renovation work going on but the staff provided free internet vouchers to be used in the room as there was lot of disturbances in the lobby. Again an excellent attitude of the staff. See some photos of snow with the Hotel staff. January 28, 2013
Rated 4.0 out of 5.0 by Very nice stay It was very pleasurable my stay and my deepest thank you to the helpdesk crew who was extremely helpful all the time. January 26, 2013
Rated 5.0 out of 5.0 by Great room & Comfortable beds Ten minutes from South Bank, five mins from tube, great location for exploring London. We had a quiet room that was really well designed. Well worth returning to. January 23, 2013
Rated 4.0 out of 5.0 by Perfect location My partner and I came for a theatre visit,this hotel is ideally situated within easy walking distance of not only Dury lane but all else that London as to offer, The reception staff were very welcoming and professional.u Upon our arrival we were greeted with a smile and this set the tone for the rest of our stay. We are already planning a return visit. January 21, 2013
Rated 5.0 out of 5.0 by Really good value for money Would stay there again. Very good value for money considering the location. January 21, 2013
Rated 4.0 out of 5.0 by Second visit not as good as the first, but third visit already booked. This was our second visit as the location is fantastic. Just off Waterloo and close to the Tate etc and all the bars and restaurants that the southbank offers. From here, we walked to the barbican (no time at all) and the V & A (quite a walk, but well worth it). We were given a room on the 6th floor and the receptionist seemed to imply this was a good thing. I'm sure it might be elsewhere, but our room (604# had a low level rumbling generator above it #on the roof?# which ran all night. The manager seemed horrified that this was the case and that we had not spoken up earlier #perhaps we should have, I think they would have moved us). The breakfast was adequate due to the renervations and there was reduced space to sit. However, this will not put us off as we know how good this hotel normally is and it's location suits us. January 20, 2013
Rated 5.0 out of 5.0 by Extremely helpful staff and comfortable rooms Our stay at this Holiday Inn was comfortable and fit our needs perfectly. A place to sleep and to have a nice breakfast to start our day of sightseeing. Location worked for us. We were able to walk to all the important attractions. The only area that was a bit far was Oxford Street and Harrods. The tube, and taxis are easy to get so that really was not an issue. The cost of the room was definitely good for London (everything in London is very expensive!). But it is not a luxorious room and hotel, it is comfortable and very clean and that is all that we needed. The housekeepers did a very thorough job each day. And the front desk personnel were just awesome! Always friendly and willing to help in any way possible. Jennifer was extremely helpful but the others were too. That in itself was worth the cost. Having staff that helped and did so cheerfully. I would stay here again and recommend this for anyone who is on a budget. January 18, 2013
Rated 3.0 out of 5.0 by Time for that refurb The hotel is in a reasonably good location south of the river. I have stayed in plenty of Holiday Inn Express, so knew what to expect. The staff were friendly and helpful. However, the hotel is looking tired internally and in need of refurbishment. I know that the ground floor dining area is undergoing some upgrades. Hopefully the rest of the place will follow on. And you really need to sort out those noisey radiators! January 17, 2013
Rated 5.0 out of 5.0 by Great hotel with great location Really enjoyed my stay here. Location is great for a family & the staff really helpful & friendly. Well done! January 10, 2013
Rated 4.0 out of 5.0 by Helpful & Cheerful Staf A holiday inn. does what it says. A basic room near where I have to work. The Room and the Hotel were clean and well maintained. The staff were particularly pleasant, cheerful and helpful. It was nice to be staying some where, where the staff seem to want to do do their work. Thank you. January 10, 2013
Rated 5.0 out of 5.0 by Good alround stay Comfortable hotel. Car park limited and expensive. Staff VERY friendly & helpful. Overall very satisfied and would use them again. January 7, 2013
Rated 4.0 out of 5.0 by Most polite & helpful staff For good public transport access for shopping,theatre and sight seeing this hotel represents very good value plus the benefit of on-site car parking at reasonable cost. The staff were very friendly and helpful . The breakfast choice was good in a clean and comfortable area. The only negative was not having an extra pillow in the room but if I had asked I am very confident one would have been brought to the room straight away such was the excellent attitude of the staff. Overall this hotel can be considered ideal for business and general leisure purposes and child friendly.For a special occasion however most guests would probably want something more grand. January 6, 2013
Rated 5.0 out of 5.0 by Relaxing comfortable stay Ideal location to view the sites of London. The staff were very warm and welcoming and the room was clean and comfortable and it was very quiet too. Only a few minutes walk from the tube it was easy to find. The entire hotel was clean and tidy and it was easy to relax. If your looking for somewhere to stay within easy access to London's many attractions, you won't go far wrong with this hotel. Will use this hotel again for future London vists. January 6, 2013
Rated 5.0 out of 5.0 by Good location It's well located for the theatres and the Christmas markets on the south bank, when they are on. Staff are always friendly. Tube station not far away. Stayed here before and will again, many thanks. January 3, 2013
Rated 5.0 out of 5.0 by Front Desk Staff were Awesome We had great service, advice and help during our 8 night stay. We especially enjoyed the assistance from and interaction with Georgia. She (and the others) helped us find our way around, recommended restaurants and saved us some $$ by suggesting transportations options. Thank you all very much. Merry Christmas and we hope to back some day. Cheers! December 15, 2012
Rated 4.0 out of 5.0 by Great location in Southwark Stayed here for 2 nights when visiting the O2 for a gig. Chosen because it's fairly central (easy walking distance from the Millenium Bridge, Tate Modern and Globe) whilst still being a very easy journey by tube from the O2 (Jubilee line with no changes) and a short walk from Southwark tube station. It's a typical Holiday Inn Express so we knew what we were getting, and although on the front of the hotel the room was quiet thanks to the secondary glazing. There was a limited choice of cereal, fruit and yoghurt for breakfast but baked beans, sausages and scrambled egg were available so you could make yourself beans on toast if the rest didn't appeal. December 11, 2012
Rated 2.0 out of 5.0 by Worst Bed Ever! Hotel is in a grest position for exploring London and is minutes from the Tate Modern. Hotel is spotlessly clean and staff were friendly. One major drawback however....this was the most un- corfortable bed I have slept in ever. When I mentioned this at reception in the morning the staff did not appear interested which was a shame as they were very frindly smiley people. December 10, 2012
Rated 3.0 out of 5.0 by Free WiFi in room In general, the stay in Holiday Inn Express Southwark is a positive experience. Not too far from Metro station, and quite easy to locate. The room cleaniness and comfort is meeting expectation, except there is no wired Ethernet in the room. Even though there is WiFi in the room, but it is not free. The charges per-day-use is way too high at 12.50 pound as compared to BT Fon, at only 5.00 pound. "Encouraging" customer to go down to lobby area to use the free WiFi is not projecting a right image of Holiday Inn. I have been to Holiday Inn Express in Asia, and free WiFi is very key in selecting the right hotel to stay. December 9, 2012
Rated 3.0 out of 5.0 by Don't use room 602 The room itself is lovely, however the radiator in the room was tapping in a rhythmic pattern from around 3am, meaning I had one of the worst nights sleep I've ever had in a hotel. I was told I'd have some Priority Points added to my account so that I could have another night of hopefully better sleep but as yet it appears that they're not there (I think, looking at the last couple of stays it seems they've not been added anyway) In short, I wish I could say I had a relaxing night here but alas I didn't December 6, 2012
Rated 4.0 out of 5.0 by warm welcome at good location hotel The breakfast choice at this Holiday Inn Express is poor. At our 3 breakfasts only fresh fruit was sad looking oranges,there was no natural yogurt or cheese. One morning there was no coffee in the machine. On the plus side the staff were very quick at clearing the tables. November 27, 2012
Rated 5.0 out of 5.0 by Very comfortable, too comfortable..... Nothing bad to say about this hotel, no queues at check in which is usually a bugbear with me for other hotel chains, staff were friendly, room clean and cosy. Not cutting back to the bare minimum of supplies and taking away phone like a certain otehr chain. Only downside was stopping out until 5am clubbing which meant I slept all through breakfast which i was miffed about but its my own stupid fault realy so I'll give you a 5/5 for breakfast even though I didnt make it but based on my previous experience of your breakfasts and the fact that you actually include it in the price instead of ripping customers off charging extra im sure its deserved. Also at other chains I have had loud noises such as cleaning, broken lifts, deliveries etc disturbing me throughout the morning but I was left in peace to deal with my hangover and the staff werent stroppy about us being a bit late for checkout. Only one slight gripe, my friend bought a carton of ribena and was charged about £1.30 which is a bit ridiculous. Great location too about 10 mins walk from Tower Bridge staion and 5 minutes from shops and amenities, Tower and its touristy area is in within 15 mins walking distance too. November 20, 2012
Rated 5.0 out of 5.0 by Excellent service from general manager Mr.Wilson and his staff We enjoyed staying at the Southwork Holiday Inn express hotel. The location is good;although room can be crowded for 2-3 people. The staff provided excellent service and Mr.Wilson,.Franscesco,Mr.Charley were amazing persons. Suggestion for rotating breakfast menu instead of keeping same items all the time. November 19, 2012
Rated 4.0 out of 5.0 by Pleasent and well located The hotel was lovely, the rooms clean, staff pleasent and the breakfast was adequate. November 19, 2012
Rated 5.0 out of 5.0 by Bed & Great Staff Really good location, close to the main attractions and the river Thames. Really confortable and great staff! well done! To come back! November 12, 2012
Rated 4.0 out of 5.0 by Valuble hotel We hade a great time in London, The Hotel was allright, worth the money..-:) Clean nice staff good service. Not the best. Breakfast but what can you expect in england..-:) November 11, 2012
Rated 4.0 out of 5.0 by Very convenient Very accessible to our needs - theatre, attractions etc. Staff very friendly on arrival making a great fuss of granddaughter (which she loved) and also very helpful on the occasion when I rang before arriving enquiring about distances to the theatre etc. The dining area for breakfast is the only thing I would say let this hotel down but the staff were extemely helpful when my husband asked if we could take breakfast to our room as the granddaughter was still asleep! November 8, 2012
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