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Rated 4.0 out of 5 by 208 reviewers.
Rated 3.0 out of 5.0 by Not bad at all... Stayed at this hotel for 3 nights, and sacrificed a top floor refurbished room facing the busy main road outside, for a "tired" but quieter room on the first floor. Overall not a bad experience at all. Room was adequate (albeit a couple of bulbs out), front reception staff very good, bar area very pleasant, and hotel access into London very straight forward being 50 yards from a Northern line station. Only real gripe was that the room cleaners did not seem to know how to smooth out the bed sheets! Top blanket was straightened fine, but the bed sheet was not... really not great getting into crumpled sheets after a long day... But apart from that - all ok. November 10, 2013
Rated 4.0 out of 5.0 by Not bad for a budget hotel - cheap way to stay in London We only spent one night. Not a bad hotel. Typical HI Express; free WiFi and breakfast included. Rooms at the front of the hotel will be noisy due to the proximity of the road - if you are a light sleeper, try to get a room towards the back. Room was fine - a good size for a UK hotel really, North American guests likely to be disappointed! Bed wasn't great; mattress too thin and way too soft. Perhaps needs replacing? I don't like the lack of bathroom toiletries; not a big fan of the on wall dispensers. Others in this price bracket have branded toiletries so why can't HI Express?? We liked the location; tube station just opposite with it only being 20-30 minutes to Leicester Square. Parking at £10 per night isn't too bad too. We used IHG points for the stay but this one is often sub £100 per night which is good value overall. All staff were very friendly. Would consider again. November 8, 2013
Rated 1.0 out of 5.0 by nicht wirklich gut die Lage des Hotels ist ok (Nähe zur Underground) - aber das war's dann auch schon. Zimmer viel zu klein. Erst auf Nachfrage haben wir ein etwas größeres Zimmer erhalten. Das Frühstück gem. dem Motto: "besser als Nichts"... November 6, 2013
Rated 3.0 out of 5.0 by Pre booking , club member experience Pre booked , pre paid as a IHG club member . At check in told by reception that room booked no longer available as it " had been reallocated due to a large group booking " We were given a limited access room , nothing wrong with the room but we were left with the impression that we were close to sleeping on the park bench due to a hotel sell out ! Moral ? beware trusting this hotels room booking practices . November 5, 2013
Rated 2.0 out of 5.0 by If you have to Not a great Holiday Inn Express. Apparently it's a new building, but you can't tell; the guestrooms and corridors are cramped, and the lighting is very grim. There aren't a lot of alternatives nearby, but next time I'd be looking for a better option somewhere else. November 3, 2013
Rated 4.0 out of 5.0 by Short Family Trip Great staff, always polite and willing to help. Very comfortable beds. Tube station across the street. Breakfast was fine but limited choices. November 3, 2013
Rated 3.0 out of 5.0 by Clean room and handy location. We were a family of four sharing one room. New London hotel rooms have shrunk so don't expect a lot of room. It was fine for one night. However like all hotels when you book a room for four people there are still only towels, cups and tea/coffee for two. Too late and tired to ask for more. Overall it was very clean, comfy and the staff were friendly. There is a lovely pub about 2-3 blocks up the road called The Provenance which we really enjoyed. Kids welcome but no kids menu but seem happy to accommodate through starters etc. October 28, 2013
Rated 5.0 out of 5.0 by Nice Hotel It's waaaay out of town - calling it South Wimbledon is stretching it - but Collier's Wood station is just outside so sit on the Northern Line and you'll get to somewhere you recognize eventually. Hotel is nice, modern, inexpensive for London and has a secure car park so good if you need to drive into London. October 27, 2013
Rated 5.0 out of 5.0 by All my needs were met Traffic noise is a problem for those rooms facing the main road but suprisingly I slept with the window open each night - and slept very well. I turned off all the heating and was still very snug in a most comfortable bed. My room was close to the lifts but I am happy to report there was no noise from that area or adjoining rooms. I was visiting the nearby hospital and had the flu so perhaps my circumstances prevented me from relaxing fully. The breakfast was plentiful and of good quality and variety - the croissants reminiscent of the quality of baking produced by my mother in my youth. Tried to extend my stay but unfortunately the hotel was fully booked. Easy access to bus, taxi, train and within walking distance of the hospital. October 25, 2013
Rated 4.0 out of 5.0 by Good breakfast, great location My first time here since the makeover and the improvements are just fantastic, everything was as I'd expect from a good Holiday Inn, just a bit disappointed with the maid that (didn't) service our room, tea and coffee not stocked, glasses from the bar were just left in the room and no clean cups. Other than that, a very good experience, reception staff were spot-on and the breakfast was lovely. Would stay again. October 23, 2013
Rated 5.0 out of 5.0 by Great Place and Great Staff This is a great location - outside of central London and quick walk to the Tube station. The staff here is one of the best. They answered all the questions we had. Directed us to a pharmacy and the post office. Quickly provided extra towels we needed. Called a taxi for us to get to the airport. October 22, 2013
Rated 5.0 out of 5.0 by A Five Star Experience! I was fortunate to find a fine hotel located in an area of London where I was born and raised. Situated opposite the Colliers Wood tube station and with access to so many buses it was the ideal location for my wife and myself. We have stayed at many hotels, mostly in the United States, and rank our stay at your property up there with the very best. Your staff was fantastic, were very friendly, helpful and made us feel special. The guest room was well decorated and immaculate as was the bathroom. We were in a room facing the busy street but we always travel with a white noise machine which drowned out all the street noise. The thick curtains kept the room dark at night. The twin beds were very comfortable as were the pillows. The interior of the hotel was very quiet at night. More storage in the form of drawers and a larger coat hanger area would have been nice but a minor problem. We would also have appreciated face cloths. The shower floor was a little slippery but another minor problem. The courtesy breakfast was excellent and among the best we have ever had at a hotel. The eggs, sausages, croissants, choice of fruit, cheeses, juices and especially the variety of hot beverages (mocha, latte, tea, cappuccino, etc.), all freshly brewed, was a treat. The breakfast staff were great. Our stay at your property left little to be desired and was totally enjoyable. We will return to London next year and will stay at your excellent hotel again. Our thanks to your staff for making our stay with you so pleasant. October 19, 2013
Rated 5.0 out of 5.0 by Very good hotel Good location as close to underground. Very modern and clean. Very comfort bed and very nice room. Staff are very nice. Only it is on a very busy road that you can hear the traffic all time. Next time I stay , I'll ask for a back room even I usually like rooms facing main road. But overall it is a very good experience . October 18, 2013
Rated 5.0 out of 5.0 by Great Service and Very Comfortable I would like to thank the management and team for making my stay at the hotel enjoyable. It can be very difficult travelling with a small dog , but we were welcomed our room was modern and the decor was tasteful. Even though the hotel is situated on the main road which is located near Colliers Wood tube station and for Central London the room was extremely quiet ensuring a good nights sleep. The restaurant was modern and very comfortable the breakfast was buffet style with an excellent choice from full English to Continental . The staff were friendly and extremely helpful I would definitely recommend this hotel. October 18, 2013
Rated 4.0 out of 5.0 by Good location and small room Room size is good for one person. We had a single room for four person family and get single room (1 king bed and 1 sofa). Additional breakfest is very nice option. October 17, 2013
Rated 5.0 out of 5.0 by Welcoming and friendly hotel - offered extra equipment for disabled guest Once again, we felt as if we were staying in a family run hotel as all the staff were friendly and welcoming and went out of their way to ensure we had a comfortable stay. Mu husband is disabled and the hotel supplied additional equipment for him: elephants feet; a raised toilet seat and a bed support, which made the room more comfortable and safer for him. We were so impressed by the service offered to us and would recommend this hotel to anyone staying in the Colliers Wood/Tooting area. Also lots of good restaurants nearby. October 13, 2013
Rated 5.0 out of 5.0 by Good location for london Lovely stay at this hotel just outside tube straight into london, 30 mins. Breakfast staff excellent keeping the hungry people topped up, will definately stay again if going to london. Well done. October 9, 2013
Rated 5.0 out of 5.0 by group of 15 people Every memeber of the group was satisfied with the service and the hotel. The convinience of metro makes it as if you are in the centre of the city. The rooms are nice, comfortable and clean, and spacious having in mind what is the usuall arrangement in London for the price we were given, All in all a great hotel. October 9, 2013
Rated 5.0 out of 5.0 by Great service and great location to the underground train service Staff was very helpful. Great service. Excellent location to get to downtown London. October 5, 2013
Rated 5.0 out of 5.0 by Sept weekend stay Great value for money. Easy to find. Great breakfast. Clean and spacious room with good tv and comfy bed. September 26, 2013
Rated 3.0 out of 5.0 by Convinient Location Hotel is only 2 minutes walk to bus station and underground station. 10 minutes walk to village mall and supermarket. Variety of halal food cafe and restaurants within 10-20 minutes walk. September 25, 2013
Rated 4.0 out of 5.0 by Excellent customer service Staff very friendly and helpful. Good location opposite the tube and near bus stop. Clean, well maintained room. Breakfast wasn't great and internet connection not reliable. September 25, 2013
Rated 4.0 out of 5.0 Good hotel, shae about the bed The only thing that let down this stay was the bed. The mattress had clearly seen better days, hard and dipped in the middle, Also the "plastic" under-sheet made the sleeping conditions a bit sweaty! September 18, 2013
Rated 5.0 out of 5.0 by Best HI Express Having stayed at a few express hotels this was by far the best. Recently refurbished and spotlessly clean. However what really made it was the reception staff, so friendly and helpful, they went out of their way to make sure we had a comfortable and enjoyable stay. Also great location across road from Colliers Wood tube station. September 12, 2013
Rated 4.0 out of 5.0 by Excellent staff Hotel was really easy to get to from the tube station. Very clean and comfortable. Wee bit noisy when things were getting delivered,(our room was at the back of the hotel). Good selection of food at breakfast. My only moans are the columns that are in the middle of the passageway to the rooms and that there is no toiletry extras like shower cap, body lotion etc. Would recommend for a quick stay or doing a bit of touring around London. September 5, 2013
Rated 4.0 out of 5.0 by Good position, good bed and service Hotel near underground station (Collier's Wood, Northern Line), Service and room are good as hotel of this category. Continental breakfast. Ovarall valutation is good. August 27, 2013
Rated 1.0 out of 5.0 Terrible customer service and awful breakfast Personally I would not stay here again. Breakfast was beyond poor, burnt rock hard sausages, no bacon, rubbery scrambled eggs and not enough plates and mugs. Staff no where to be seen. Rude receptionist who lost a booking by looking at the wrong day, no apologies just VERY rude. Only positive was the room was clean and the pub next-door is great. August 27, 2013
Rated 5.0 out of 5.0 by Caring and Friendly I stayed at the Holiday Inn Express in Colliers Wood so as to be near St George's Hospital where my husband was recovering from emergency heart surgery. The staff never once forgot why I was there, always asked after my husband and how he was doing, and this was during a very busy Wimbledon week, where you might well have expected them to assume I was watching the tennis! Very well done, to all the staff, and thank you sincerely for making my difficult stay in London as caring and homely as possible. August 26, 2013
Rated 5.0 out of 5.0 by Great location For me even if this hotel is not in Zone 1 there is no problem by the underground to reach all what you need in Central London. The stuff is very friendly and felt like part of the family after staying for more than a week. Even if you need to reach Heathrow Airport a 75 minutes ride is not a problem. August 25, 2013
Rated 5.0 out of 5.0 by Great family room We had a family room, with double bed and a double sofa for the kids to share. A great big tv, that amused the children! The hotel / rooms were very clean and looked newly refurbished. The staff were helpful, the parking ample, quick and easy buffet breakfast, and sited adjacent to Colliers Wood underground station, it couldn't be better for a no fuss weekend break to London with the family. We took the children to the science museum, and it took no more than 30mins on tube. Situated on a main road made access in easy, but traffic noise might be a problem for a light sleeper. (The kids enjoyed all the bustle and especially the double deckers!) Would definitely go there, or one like it again! August 21, 2013
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