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Rated 4.3 out of 5 by 273 reviewers.
Rated 4.0 out of 5.0 by Better than I expected When I found myself booked on a flight arriving too late to get home, I picked this hotel to stay the night. Looks like I made a very good choice. September 4, 2014
Rated 5.0 out of 5.0 by Pleasant experience Very close to the airport, friendly staff and comfortable environment. September 4, 2014
Rated 5.0 out of 5.0 by Comfortable room with good view of aircraft. Made my weekend to the LAA Fly-in at Northampton most enjoyable. Easy access to M1 for my journey from the south. September 3, 2014
Rated 4.0 out of 5.0 by friendly staff really friendly staff and nice clean rooms. so close to the airport it was perfect for our needs August 30, 2014
Rated 4.0 out of 5.0 by Start of holiday Very comfortable stay. Location excellent. Beware of steps between front door and road to terminal - very steep and not easily to negotiate with heavy bags. Otherwise a good start to the holiday. August 30, 2014
Rated 5.0 out of 5.0 by Very comfortable stay Thoroughly enjoyed my stay & would definitely stay on future & also recommend friends August 29, 2014
Rated 2.0 out of 5.0 by 1 Night stay Overall the experience was fair, however upon taking the original package of a 1 night stay and park onsite, I was greeted with a suggestion park onsite was not available, event though I paid £70 for the parking. I was told I needed to park across the road as per managements request, not the staffs fault. I refused. I was shown the web page detailing the possible difference. I found my live copy of the page detailing ( still after this request) I could park onsite. I took this Hotel for ease of use and ease of parking. No one explained there was a bus outside to catch , it was a Walk down there kind of comment. No one offered internet access and the key for that. August 27, 2014
Rated 5.0 out of 5.0 by Excellent value and service Stayed for catching an early flight. Arrived late and there was still a possibility to eat, and we were surprised to learn that breakfast is available from 4,00 AM! very pleasant surprises. Excellent soundproofing of the rooms were noted, you could hardly hear any noise from the planes. The basic room type may be a bit tight if you have large number or sizes of luggages. August 26, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Felt instantly welcome here. Reception staff very approachable and friendly. Rooms big and well furnished/equipped. Very clean. Beds and pillows a bit firm for my liking and occasional noise from planes taking off close by but to be expected from an airport hotel. No other noise. Good communal areas and good breakfast. Hot choices changed each day. Would recommend. August 25, 2014
Rated 4.0 out of 5.0 by Airport Stay Very well located hotel for airport journeys. Helpful staff and a clean room. Would definitely stay again August 25, 2014
Rated 5.0 out of 5.0 by Satisfactory airport hotel It does what it says on the tin. You always get what you expect. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable & Good value but a long wait for evening meal We were delighted to benefit from the Seniors rate for the room and the room itself was exactly what we expected and what we wanted. Very useful to find a hairdrier in the room! The overnight car parking was very reasonable too. Our only problem was that we waited one and a quarter hours for our evening meal to be served. Apparently, we hit just the wrong time because there was a conference going on downstairs and the kitchen had been over-stretched. Had we known [possibly - had they known!], we could have arrived and ordered earlier and got in, just before the rush. There were 3-4 other tables in the same position and they all had children waiting for their food - all were remarkably patient and played cards to while away the time. We finished all the sections of the newspaper! The food was tasty and hot when it arrived and we did receive a brief apology. August 19, 2014
Rated 5.0 out of 5.0 by Very comfortable room On arrival we were greeted by Catherine who we had dealt with over the telephone. I felt that Catherine had dealt with me professionally and courteously. All the reception staff and bar staff were very welcoming. The rooms were very comfortable indeed and we had a good night's rest before leaving at 03.00 the next day. Unfortunately we were as a result of having to leave earlier, we were not able to have breakfast, and it would have been better to have paid for breakfast separately to the accommodation. August 16, 2014
Rated 5.0 out of 5.0 by Great service, value for money The Hotel is located in excellent distance from the Luton airport.The room was comfortable, clean and despite busy road next to it, quiet. Check in was possible way before official check in time and requested double bed was not an issue. Big thumb up for the very kind and helpful staff! August 15, 2014
Rated 5.0 out of 5.0 by Great for Luton Airport Considering this hotel has a virtually unique position for Luton Airport I found it remarkably good in terms of staff,comfort and service levels. August 14, 2014
Rated 5.0 out of 5.0 by Great stay we got in at 2am after a late flight back, and got quick service, clean and comfortable rooms and a nice breakfast the next day August 7, 2014
Rated 5.0 out of 5.0 Good Experiance It was what I needed for the night, close for an early start. Staff were all friendly and helpful. Look forward to next time. Was my 4th visit. August 6, 2014
Rated 5.0 out of 5.0 by Near airport The closest hotel to Luton airport. Comfortable. Good value. Free early breakfast. August 6, 2014
Rated 5.0 out of 5.0 by Attentive staff, nice modern looking dining area Have stayed in this hotel many times, staff always very attentive and friendly, decor kept in very good condition, handy for Luton airport and for getting picked up to go on motorway system. August 4, 2014
Rated 5.0 out of 5.0 by Great personal service & comfort Staff were very friendly and worked hard to get us a room quickly after the one we were allocated had not been vacated as expected. Room was comfortable, though a bit small (especially those with an extra bed rather than a sofa), but adequate for the short stay. Breakfast was tasty and appetizing It was easy to get to & from the airport, walking took just over 5 minutes and both free and paid buses were available if required I'd certainly return there, this is about the 5th time I have been to this hotel. August 1, 2014
Rated 3.0 out of 5.0 by disappointing welcome We arrived about 9 pm, tired and hungry after a long journey. At check in we were told that the kitchen closed at 9.30 so if we wanted to eat we should order straight away. Which we duly did. It took OVER AN HOUR for our meals to arrive. Staff were apologetic, but the bottom line is that the kitchen simply could not cope with more than a few orders at once. The food when it finally came was disappointing: overcooked burger and chips which had obviously been kept warm for hours while the staff dealt with some other order. In fairness, the bed was comfortable, and the breakfast buffet was a bargain, with drinkable coffee, nice bread, and freshly cooked eggs. But my recommendation to other late arriving guests would be to make sure you get dinner at the airport! July 31, 2014
Rated 5.0 out of 5.0 by Highly recommended to everyone!! Very friendly and helpful staff, the minute we arrived they already had everything ready, the room and shower facilities were brilliant the pillows and bed are the best I have had in a hotel for a while, really appricate it that at last I have found a hotel chain that actually invests in this so important area, specially when you come from a long journey and you arrive to this comfort ness !! Like I said before I would highly recommend to all my friends and family to definitely reserve a room with holiday inns especially the one in Luton airport which is the one I stayed in, I hadn't picked holiday inns before but as from now I will definitely look for holiday inns before any other chains, thank you and keep it up!!!! July 30, 2014
Rated 4.0 out of 5.0 by One night prior to early flight Good room with all expected facilities, staff very accommodating, I needed a 4 way extension lead and it was provided in 5 minutes, also provided maps to local pizza restaurant as we arrived after the hotel restaurant had closed. Only negative was the quality of breakfast, little choice and poor quality, shame as this affected the overall experience. Staff however could not do enough to help. July 29, 2014
Rated 5.0 out of 5.0 by Comfortable stay within walking distance of airport Comfortable stay with spacious room and excellent service. Twin room little bit pricey but at great location for early morning flights. July 27, 2014
Rated 3.0 out of 5.0 by Not up to usual standard Our previous stays at the Luton Airport hotel have been excellent, but this stay was a disappointment. The bathroom was smelly (I think it was the shower curtain) and one of the bathroom lights didn't work, and the breakfast was below standard (awful, weak and watery orange 'juice', burnt toast, stale croissants). Also, two of the three beers at the bar weren't available. The staff were also less efficient and friendly than the normally are (although still OK). For some reason our stay cost us much more than before, too, so the poorer experience was even more unfortunate. I have always happily recommended this hotel, but if we get the same poorer quality experience and have to pay as much next time, it will be the last time we use it. July 24, 2014
Rated 3.0 out of 5.0 by Luton airport Convenient location but no dedicated bus transfer. No signs at the airport how to get to the hotel. Probably a 10 - 15 minute walk if the weather is ok. Reception could only say that the buses in the morning were "about every 10 to 15 minutes. " £6 taxi ride. Recognition for platinum membership was one free drink between 2 of us. Not consistent with other hotels in the same chain. Very average microwaved food. Very busy in July and very expensive for the standard of hotel. All those winter stays don't count when they can take advantage in high summer season. July 21, 2014
Rated 5.0 out of 5.0 by Without a reservation !!!! We'll done to the general manager of the day of our arrival, for what you done for me & my family on the day we arrived, cannot thank you enough. You & your staff went out of your way to help us out in every way, will not forget that. Thank you. Highly recommended hotel all round, will definitely be using you again when we return. July 19, 2014
Rated 5.0 out of 5.0 Best sleep in a hotel...ever On arrival I was greeted warmly, and my check-in was very quick. I was informed of the meal times for the evening and following morning's breakfast, then directed to my room with easy directions. The room was well presented with a selection of pillows of different firmness. I unpacked my belongings then headed back out to reception to enquire as to the best way to get to my destination for the following day. The clerk was knowledgable of the area, and the directions and timings were accurate. After I had scouted the area, I returned for evening meal. Although it was an excellent meal, I thought the price was a little high. When I retired, I was surprised at the quietness of the room, as my room faced the airport runway and a fairly busy road. I usually have trouble getting to sleep in unfamiliar beds, but I had a very good sleep at this hotel. Breakfast did not have as much of a selection as some hotels in the similar category I have stayed in, but that which was available was of a good quality. As my business for the day was close by, I left the car in the carpark of the hotel, and was asked to pay the fee on checking out after breakfast. I explained my intention to the clerk on reception, who confirmed that the overnight parking fee would be all that was needed, so long as I did not exceed a total of 24 hours in the car park. When I picked the car up later that day I exited the car park with no difficulty and incurred no further charges. July 16, 2014
Rated 5.0 out of 5.0 by Relaxed home comforts. I have stayed in the london luton hotel many times. I seem to enjoy each stay better. I always have a great sleep. i enjoy the layout of the hotel. the staff are super friendly. I like the facilities and the breakfast in the morning. its a great place to stay before a flight out or just as a base to visit other spots. 10/10. Go and find out for yourself. July 12, 2014
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